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Reviews of The Signature at MGM Grand (All Suites)

4.5 out of 5
The Signature at MGM Grand (All Suites)
145 East Harmon Avenue, Las Vegas, NV

Reviews

8.6

Excellent

Rating 10 - Excellent. 947 out of 1574 reviews" "
Rating 8 - Good. 346 out of 1574 reviews" "
Rating 6 - Okay. 116 out of 1574 reviews" "
Rating 4 - Poor. 72 out of 1574 reviews" "
Rating 2 - Terrible. 93 out of 1574 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! We had an amazing stay. The only downside was our room downgrade. We had originally booked a room with a balcony and we got downgraded to a room without a balcony.
Stayed 3 nights in Mar 2024
Response from The Signature Management Team on 15 Apr 2024
Thank you for choosing The Signature at MGM Grand while visiting Las Vegas. Thank you for also sharing your feedback. We regret to hear about your disappointing experience at check in which fell short of your expectations. This feedback will allow us to address these concerns with the respective teams. Thank you again for bringing this to our attention.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Therese

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and polite staff, clean, spacious suites. Quiet.
Stayed 2 nights in Apr 2024
Response from The Signature Management Team on 15 Apr 2024
We are so grateful for your kind words. Thank you for sharing this review. We will share these items with our team. Thank you!

10/10 Excellent

Britany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a 5 start hotel ! I will definitely be staying here again my next trip to Vegas . I was even able to check in early with no fee ! Very easy check in and check out process!
Stayed 2 nights in Apr 2024
Response from The Signature at MGM Grand Management Team on 13 Apr 2024
We are so glad that you enjoyed your stay with us! Thank you for such a positive review. We look forward to welcoming you back to The Signature soon!

8/10 Good

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very nice and centrally located. Could definitely use a modern refresh but was clean, well amenitized and would overall recommend.
Stayed 3 nights in Apr 2024
Response from The Signature Management Team on 13 Apr 2024
We are so grateful for your kind words. Thank you for sharing this review. We will share these items with our team. Thank you!

10/10 Excellent

Emily Saad

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a a great hotel if you’re looking for extra space near the strip. Check-in process was easy; staff were friendly. We appreciated the access to MGM Grand and their pools. One thing to note is we booked this hotel partially because of the kitchen area, and there are no dishes, silverware, cookware within the space, so we really didn’t use it. Overall, this was a great, spacious hotel and we would stay here again.
Stayed 3 nights in Apr 2024
Response from The Signature Management Team on 13 Apr 2024
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as a 5-star experience as we strive to provide just that to all of our guests. We look forward to seeing you again soon!

8/10 Good

Erica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice… however, next time I will choose a hotel that is closer to the strip. I chose this hotel because their resort fees were cheaper. However, it was a bit far from all the action. I preferred the dining options that were at the Venetian.
Stayed 3 nights in Apr 2024
Response from The Signature Hotel Management Team on 11 Apr 2024
Good Afternoon,Thank you for taking the time to share your experience at The Signature. We take pride in knowing that our guests are happy with their stay! Thank You,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet was fast and treated our rental with care. Pool and bar were great. Room was clean and comfortable
Stayed 5 nights in Apr 2024
Response from The Signature Hotel Management Team on 11 Apr 2024
Good Afternoon,We are so grateful for your kind words. Thank you for sharing this review. We will share these items with our team. Thank you!

6/10 Okay

Chris

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It is in older property. The room was quiet. If you stay here get some hand soap. They told me they don’t provide hand wash/soap anymore. We asked and they told me they don’t provide it anymore.
Stayed 1 night in Apr 2024
Response from The Signature Management Team on 9 Apr 2024
Thank you for leaving your review. We are so sorry to hear that your experience was not up to our Signature Standards. We always aim to deliver a great experience and are disappointed when we don’t meet expectations. We will use this feedback as a coaching experience to ensure that this does not happen again. We hope that you will consider visiting us again in the near future.

10/10 Excellent

Jamie Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from The Signature Hotel Management Team on 11 Apr 2024
Good Afternoon,Thank you so much for the positive review. We are so happy that you enjoyed your stay and we look forward to your next visit to The Signature.

2/10 Terrible

Ronald, independence

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
My stay at Signature at the MGM Grand was nothing short of a nightmare. The hotel's exterior may boast luxury, but once inside, it quickly becomes apparent that it's seen better days. The decor feels outdated, and there's a pervasive sense of neglect throughout the premises.Upon arrival, we checked in at valet parking and received a pass. However, when we returned to the hotel after a mere six hours, we were shocked to find that there was no available parking due to alleged capacity issues. The valet attendants were unapologetic and unsympathetic, leaving us stranded with nowhere to park our vehicle. To make matters worse, we were then directed to another hotel, forcing us to endure the inconvenience of shuttling back and forth between properties. This unexpected turn of events put a damper on our entire stay and soured our experience with the hotel.Furthermore, the staff members we encountered during our brief time at the hotel were far from friendly or accommodating. Their lack of professionalism and indifference to our concerns only added to our frustration. It was clear that customer satisfaction was not a priority for them.Overall, my experience at Signature at the MGM Grand was one of profound disappointment. From the outdated facilities to the lackluster service, every aspect of our stay fell short of expectations. I will certainly never consider returning to this establishment and would caution others against making the same.
Stayed 5 nights in Apr 2024
Response from The Signature Management Team on 9 Apr 2024
•Thank you for your feedback regarding your recent stay. Please afford us the chance to apologize for any shortfalls that hampered your experience. Please rest assured that we have documented your feedback and will relay it to the appropriate team for additional review. We appreciate you bringing this to our attention and hope you will consider visiting us again. Thank you.

10/10 Excellent

thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here twice and loved it.
Stayed 2 nights in Apr 2024
Response from The Signature Hotel Management Team on 7 Apr 2024
Good Afternoon,Thank you so much for the positive review. We are so happy that you enjoyed your stay and we look forward to your next visit to The Signature. Thank You,

8/10 Good

ERIC

Liked: Cleanliness, staff & service, property conditions & facilities
Need more breakfast options and affordable lunch options
Stayed 3 nights in Mar 2024
Response from The Signature Hotel Management Team on 7 Apr 2024
Good Afternoon,Thank you for providing your feedback. We will be relaying this to the respective department.

10/10 Excellent

Paul Tasman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything really, location was ideal,
Stayed 7 nights in Mar 2024
Response from The Signature Hotel Management Team on 7 Apr 2024
Good Afternoon,We are so grateful for your kind words. Thank you for sharing this review. We will share these items with our team. Thank you!

6/10 Okay

Ronald

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
My room had a loud noise coming from the sync. Engineering came by to try to fix it. The sound did lower but the noise stayed. Staff are friendly but unable to do much and I couldn’t be moved to another room.
Stayed 3 nights in Apr 2024
Response from The Signature Hotel Management Team on 7 Apr 2024
Good Afternoon,Thank you for providing your feedback. We apologize for the inconvenience you endured during your stay. Our engineering team will be looking into this further since you stated it was not able to be rectified completely. Thank you again for your feedback.

8/10 Good

YUEN LING

Travelled with family
Liked: Cleanliness, staff & service, amenities
The location is not so close to the strip. the good is it link to MGM GRAND with cover walkway. The best selling point is quite and the room is big.
Stayed 4 nights in Apr 2024
Response from The Signature Management Team on 6 Apr 2024
Thank you so much for your feedback. Glad to hear you enjoyed our rooms and quiet accommodations.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from The Signature Hotel Management Team on 7 Apr 2024
Good Afternoon,Thank you for taking the time to share your experience at The Signature. We take pride in knowing that our guests are happy with their stay!

10/10 Excellent

Kailey

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the pool. Slept like a baby! Comfy beds
Stayed 4 nights in Mar 2024
Response from Signature Managment on 5 Apr 2024
Thank you for your 5-star review. We hope to see you again.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Great time can’t wait to come back
Stayed 3 nights in Apr 2024
Response from Signature Managment on 5 Apr 2024
Thank you for your 5-star review. We hope to see you again.

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was very nice! The only thing I would suggest is some touch up on the outer door frames to the rooms. The elevators were very scuffed and scratched
Stayed 4 nights in Mar 2024
Response from Signature Managment on 5 Apr 2024
Thank you for your 5-star review. We hope to see you again.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great, but Expedia absolutely screwed up the reservation. Y'all definitely owe me a few million points. TIA
Stayed 1 night in Mar 2024
Response from Signature Managment on 5 Apr 2024
Thank you for your 5-star review. We hope to see you again.

10/10 Excellent

Perla

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in Las Vegas! Family friendly since is a non smoking resort. It’s very clean and have good food. Staff was super nice.
Stayed 3 nights in Mar 2024
Response from Signature Managment on 2 Apr 2024
Good afternoon,Thank you very much for your feedback, we look forward to seeing you again soon here at The Signature.Best Regards,Signature Management

8/10 Good

Irene

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Signature Managment on 3 Apr 2024
Good morning,Thank you for your feedback we hope to see you again soon. Thank you, Signature Managment

8/10 Good

Edwin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently corrected to main MGM. Nice selection of food choices. Very close to Top Golf.
Stayed 4 nights in Mar 2024
Response from The Signature Hotel Management Team on 31 Mar 2024
Good Afternoon,Thank you so much for the positive review. We are so happy that you enjoyed your stay and we look forward to your next visit to The Signature.

10/10 Excellent

Diana Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean comfortable rooms.
Stayed 2 nights in Mar 2024
Response from The Signature Hotel Managment Team on 31 Mar 2024
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as a 5-star experience as we strive to provide just that to all of our guests. We look forward to seeing you again soon!

10/10 Excellent

KASSI

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for our Vegas vacation!
Stayed 2 nights in Mar 2024
Response from The Signature Hotel Managment Team on 31 Mar 2024
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as a 5-star experience as we strive to provide just that to all of our guests. We look forward to seeing you again soon!

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from The Signature Hotel Management Team on 31 Mar 2024
Good Afternoon,Thank you for taking the time to share your experience at The Signature. We take pride in knowing that our guests are happy with their stay!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Pool options were wonderful with Signature or MGM pools.
Stayed 4 nights in Mar 2024
Response from Signature Managment on 28 Mar 2024
Good afternoon,Thank you for your great feedback! We hope to see you again soon here at The Signature!Thank you,Signature Managment

10/10 Excellent

Chiem

Very efficient
Stayed 4 nights in Mar 2024
Response from Signature Managment on 29 Mar 2024
Good afternoon,Thank you very much for your feedback! We hope to see you again soon here at The Signature.Best Regards,Signature Managment

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Signature Managment on 27 Mar 2024
Good morning,Thank you for your 5 out 5 review! We hope to see you again soon here at The Signature.Best Regards,Signature Managment

8/10 Good

Deja

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall we were really impressed with signature but there were a couple of things that frustrated us. We checked in but didn’t have the best experience with costumer service. Also, the tv in the bedroom did not work our whole first day. We called, they came in to turn it back on but by night time it was back off and again, customer service did not answer our calls ir Provide assistance until the next afternoon. The maintenance man was friendly and finally explained there was a short and fixed it but it was a bit frustrating at first. We really enjoyed the spacious rooms though, and the water pressure was great. Having utensils would be cool, but we get that it may be different due to Covid times. Lastly the walking around can be a lot for some, considering more accessible means to get a round would be recommended especially since it’s a bit far from the strip.
Response from The Signature Hotel Management Team on 26 Mar 2024
Good Morning,Thank you for choosing The Signature at MGM Grand. We apologize for the inconveniences you experienced during your stay. Our main goal is to ensure our guests our provided with exceptional service throughout their entire stay. We are thankful our engineering team was able to assist you with the maintenance issues you experienced. Once again, thank you for staying with us and providing this wonderful feedback. We will be addressing this with the respectful teams. We hope you choose to visit us again in the near future.

10/10 Excellent

chaunese

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Signature Hotel Management Team on 26 Mar 2024
Good Morning,Thank you for taking the time to share your experience at The Signature. We take pride in knowing that our guests are happy with their stay!

8/10 Good

Darnella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very romantic
Stayed 2 nights in Mar 2024
Response from Signature Managment on 29 Mar 2024
Good morning,Thank you for your 4 out of 5 review! We hope to see you again soon here at The Signature.Best Regards,Signature Management

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here a few times for my work trips. The front desk staff and security staff are always great. This visit though, I had some issues. I came back to the hotel one night and the front gate told me the valet was closed and I’d have to park off site and walk in which is a really long ways to walk. Eventually I was let in and found valet and they parked my car but only because I persisted. Then to my surprise, I was charged $1500 for room damages after I checked out! I am a traveling salesman who was there alone for work. I never touched the couch or ottoman in the hotel room they said I damaged. Those charges go on my company card and I have to answer to that. Now I am in a dispute with AMEX and MGM about the charges. After this stay there I am never going back. Terrible experience.
Stayed 3 nights in Feb 2024
Response from Signature Managment on 20 Mar 2024
Good afternoon,We're sorry to hear that your previous stay here at Signature was not a good experience. We do appreciate your feedback on the details that you have mentioned.Thank you,Signature Management

2/10 Terrible

Eric Samuel

Liked: Cleanliness
split my family in two different towers.
Stayed 3 nights in Mar 2024
Response from Signature Managment on 20 Mar 2024
Good morning,We're sorry to hear that we were not able to accommodate your request on keeping both of your rooms in the same tower. We definitely try our very best to accommodate all guest's special requests. We hope that you enjoyed your stay at Signature and if there's any more questions, comments or concerns, please feel free on reaching out to Signature at any time.Thank you,Signature Management

6/10 Okay

Carey Lynn Jane

Travelled with family
Liked: Staff & service
Thé hôtel us becoming a bit dated. There seems to be a charge for everything. Food is very expensive. You have to ask for pots, pans, plates, cutlery etc. Groceries are limited in the area.
Stayed 4 nights in Mar 2024
Response from Signature Managment on 16 Mar 2024
Good afternoon,Thank you for your feedback as your feedback is definitely important to us. All guest information is utilized to even better our guest experience.Thank you,Signature Managment

10/10 Excellent

Richard

Stayed 3 nights in Mar 2024
Response from The Signature Management Team on 18 Mar 2024
Thank you so much for your feedback!

8/10 Good

Angelina

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Jean- Claude was so helpful with our check in. The room was well appointed. What took it from a five to a four star were band-aid wrapper and brown spots on the bathroom floor. It made me cautious about trusting the cleanliness or other elements. I would stay there again, the bed was comfortable. Please let sure to update guest information on both televisions to respect privacy. Thank you
Stayed 1 night in Mar 2024
Response from Signature Managment on 14 Mar 2024
Good afternoon,Thank you for taking the time out of your day to leave us a review. We're glad to hear that Jean-Claude well assisted you at check-in. We will definitely utilize your feedback to even better our service. We hope to see you soon again here at The Signature.Best Regards,Signature Managment

6/10 Okay

Andy

Travelled with family
Liked: Staff & service, amenities
No any special, so I give average level.
Stayed 5 nights in Mar 2024
Response from Signature Managment on 14 Mar 2024
Good afternoon,We appreciate your feedback and thank you for your business and for staying with us.Best Regards,Signature Management

2/10 Terrible

Michael Gordon

Travelled with family
Liked: Cleanliness, staff & service, amenities
Pool was nice
Stayed 4 nights in Mar 2024
Response from Signature Managment on 13 Mar 2024
Good morning,We're glad to hear that you enjoyed our pool here at Signature. May we kindly ask what it would take to get a perfect score from you?Thank you,Signature Management

10/10 Excellent

Natalie A, Chicago

Business traveller
Liked: Cleanliness, staff & service, amenities
They don't have handicapped doors
Stayed 5 nights in Mar 2024
Response from Signature Managment on 13 Mar 2024
Good morning,Thank you for your feedback as we truly appreciate and like enjoy hearing what our guests has to say.Best Regards,Signature Managment

10/10 Excellent

Dean, Lake Forest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the location, non-smoking, close to the Monorail Don’t like the hassle of the valet parking
Stayed 2 nights in Dec 2023
Response from The Signature Management Team on 13 Mar 2024
Thank you for the feedback! We look forward to seeing you again!

4/10 Poor

IXDAN

Liked: Cleanliness, amenities, property conditions & facilities
Will never stay here again, they "closed" valet parking, made us park, then walk to and from the parking garage at the mgm grand, no late check out, and someone opened our room door, wasnt staff, good thing we had door latch locked
Stayed 2 nights in Mar 2024
Response from The Signature Management Team on 13 Mar 2024
We're sorry you had a bad experience. We will work to fix this issue.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely Italy stay again.
Stayed 3 nights in Mar 2024
Response from The Signature Management Team on 10 Mar 2024
We look forward to seeing you again in the future !!

10/10 Excellent

Scott E, Belleville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having a suite instead of regular hotel room is really nice when staying more than 2 nights. The property was well maintained. The pool hot tub area was great. Valet parking friendly without bagging for tips. Our only concern was the bed could have been more comfortable. I believe it’s time for an update
Stayed 3 nights in Mar 2024
Response from Signature Managment on 9 Mar 2024
Good morning,We do appreciate your feedback! We absolutely enjoy what our guests has to say to even better our service here at Signature. We hope to see you again soon here at Signature.Thank you,Signature Management

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super spacious rooms and great views.
Stayed 2 nights in Mar 2024
Response from Signature Managment on 8 Mar 2024
Good morning,Thank you for your review! We're happy to hear that you enjoyed your stay here at Signature. We hope to see you again soon.Best Regards,Signature Managment

10/10 Excellent

Alante C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the cleanliness of this location, most of staff was very helpful. Returned to a freshly clean room after heading out early each morning. Definitely would stay at this location again!
Stayed 2 nights in Mar 2024
Response from The Signature Management Team on 13 Mar 2024
Thank you for the feedback! We look forward to seeing you again!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 4 nights in Feb 2024
Response from The Signature Management Team on 5 Mar 2024
Thank you so much for your feedback!

10/10 Excellent

Krystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to everything we wanted to see and was a monorail stop so easily accessible to get down the strip.
Stayed 3 nights in Feb 2024
Response from The Signature Management Team on 4 Mar 2024
Thank you so much for your feedback!

8/10 Good

Kareem

Liked: Staff & service, property conditions & facilities
It was a nice property
Stayed 4 nights in Dec 2023
Response from The Signature Management Team on 3 Mar 2024
Thank you so much for your feedback!