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Reviews of New York-New York Hotel & Casino

4 out of 5
New York-New York Hotel & Casino
3790 Las Vegas Blvd S, Las Vegas, NV

Reviews

8.2

Very good

Rating 10 - Excellent. 4157 out of 8747 reviews" "
Rating 8 - Good. 2443 out of 8747 reviews" "
Rating 6 - Okay. 1132 out of 8747 reviews" "
Rating 4 - Poor. 548 out of 8747 reviews" "
Rating 2 - Terrible. 467 out of 8747 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice
Stayed 3 nights in Mar 2024

10/10 Excellent

Robert A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, very clean room, great food options.
Stayed 3 nights in Apr 2024

8/10 Good

Howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel in a area walkable to other placed
Stayed 7 nights in Apr 2024

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The self check-in on the app was really convenient! I would definitely recommend doing this as the check-in line at registration was pretty long every time we walked by. Room was nice and clean. Lots of restaurant options. I would stay here again.
Stayed 1 night in Apr 2024

6/10 Okay

Angela

Travelled with partner
Disliked: Staff & service
The area inside that looks like NYC is cool to look at but the casino area stank like old and new smoke. The room itself was a decent side but every night we came home after being out, the room smelled like sewage. We complained to the front desk who said they would send someone up with a air freshener. Seems like a really makeshift solution but we accepted that as an opty, but that person never came so we lived with the stench. While this hotel is a more affordable option, I will not be going back.
Stayed 3 nights in Apr 2024

10/10 Excellent

Tracey Jennifer Lynn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great, lots of little eatery shops inside
Stayed 3 nights in Apr 2024

2/10 Terrible

sonya, FRESNO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No coffee makers, no fridge,no microwaves in the room. We had 18 ppl get rooms here and none of them liked their rooms. Got the one with the view and it was like the corner of the building. They didn't match prices at the hotel and my friend couldn't use her $175 play money because it said she was t the primary even though her name was on the room. Will not be staying here anymore. The staff was nice and the inside has a lot of restaurants that are nice. A place to gamble, but not stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms with comfortable beds.
Stayed 4 nights in Mar 2024

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024

10/10 Excellent

Christina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was missing a fridge and a microwave- which I didnt like . We needed to store necessary medications
Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Apr 2024

8/10 Good

Timothy S

Liked: Cleanliness, staff & service, property conditions & facilities
I totally understand but don’t like they changed to room amenities. No coffee pots, no real glasses or cup, no fridge and no soap
Stayed 4 nights in Apr 2024

8/10 Good

Soren

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Great restaurants, casino floor and outer concourse. The hotel is probably getting close to a deep remodel.
Stayed 4 nights in Apr 2024

8/10 Good

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great! Lots to see and do! Close to lots of hotels and casinos! We would stay there again!!
Stayed 4 nights in Apr 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of options
Stayed 1 night in Apr 2024

10/10 Excellent

Jackson Robert George

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable eating choices.
Stayed 4 nights in Apr 2024
Response from Guest Services on 21 Apr 2024
Thank you for staying with us, we're so glad that you enjoyed your stay!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Galen

Travelled with family
Liked: Staff & service, property conditions & facilities
Overall, the stay was fine. However, a couple minor things I feel worth sharing... The bathroom sink was not clean when we checked in. Also, the refrigerator was missing, and when I inquired about the fridge, we were told we were not premier guests, and it would cost $25 per night extra for them to bring us a refrigerator. Need better signage for locating the door to check in. There is alot of construction going on in the parking area. Otherwise, staff were very helpful and the stay was great!
Stayed 2 nights in Apr 2024
Response from Guest Services on 20 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Audinga

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It took over an hour to check in, rude staff member Presley couldn't find the second room reservation. At first she was looking down at us and making rude comments that we have 2 cars (not understanding that we have 2 rooms), after manager sorted the problem, she was annoyed that she had to change the room keys since they are necessary for parking. I still was charged for 2 cars additional overnight parking. Hotel is great but staff member left the bad taste. Won't be booking again.
Stayed 1 night in Apr 2024
Response from Guest Services on 20 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the vibe and decor
Stayed 4 nights in Apr 2024
Response from Guest Services on 20 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Mg, Shreveport

Travelled with family
I didn’t get my window view rude service room was dirty bed was unmade we called they just kept saying room service is on the way
Stayed 1 night in Apr 2024
Response from Guest Services on 20 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Front Desk on 19 Apr 2024
Thank you for you feedback.

10/10 Excellent

Veronique

Liked: Staff & service, property conditions & facilities
We would stay here again. Comfortable and quiet.
Stayed 1 night in Apr 2024
Response from Front Desk on 19 Apr 2024
Thank you for you feedback.

8/10 Good

Yuvikza

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Front Desk on 19 Apr 2024
Thank you for you feedback.

8/10 Good

Tadd

Liked: Cleanliness, staff & service, property conditions & facilities
It was easy and pretty quiet overall was good
Stayed 1 night in Apr 2024
Response from Kengell G. on 18 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is good an clean
Stayed 1 night in Apr 2024
Response from Kengell G. on 18 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

David

Travelled with family
Disliked: Staff & service, amenities
If you have a Disability, there is no Help from staff. Second, no coffee machines, refrigerator or microwave in the Soho section. Their only suggestion is to upgrade to a much high rate. We received our room only to find out that it was occupied by another guest. A F******n joke.
Stayed 2 nights in Apr 2024
Response from Kengell G. on 18 Apr 2024
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

scott, poway

Liked: Cleanliness, staff & service, property conditions & facilities
Next to Tmobile easy access
Stayed 2 nights in Apr 2024
Response from Guest Services on 17 Apr 2024
Thank you for staying with us, we are so glad you enjoyed your stay!

8/10 Good

JOELLE

Liked: Cleanliness, staff & service, property conditions & facilities
Located right on the strip
Stayed 1 night in Apr 2024
Response from Kengell G. on 17 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Blythe Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, and perfect with teens
Stayed 4 nights in Mar 2024
Response from Guest Services on 16 Apr 2024
Thank you so much for staying with us, we are glad you enjoyed your stay!

6/10 Okay

Cindy

Stayed 2 nights in Apr 2024
Response from Guest Services on 17 Apr 2024
Thank you for your feedback. We hope you enjoyed your stay with us!

8/10 Good

Christin, rock springs

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed it
Stayed 3 nights in Apr 2024
Response from Guest Services on 16 Apr 2024
Thank you for staying with us, we're so glad that you enjoyed your stay!

10/10 Excellent

Laura, MODESTO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we didn't like was the cigarette smoke on the main level. Everything else was wonderful. I left a purse in the room at checkout, and the staff was very helpful in getting it sent to me.
Stayed 1 night in Apr 2024
Response from Guest Services on 16 Apr 2024
Thank you so much for staying with us, we appreciate your feedback and are so glad you enjoyed your stay!

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Wasn’t thrilled with the roller coaster right outside our room window. Also no coffee in the room and $30 for room service
Stayed 3 nights in Apr 2024
Response from Guest Services on 15 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ryan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has its own vibe. It felt a lot more laid back than a lot of the other hotels. Prices for anything in the casino are really high but that’s standard for Vegas. There’s a few decent places to eat just a few minutes walk from the hotel. You don’t need to leave the property or go very far at all for anything you might want to do or need. Not the best pool at this hotel. Nothing wrong with it but in comparison to other places it’s not one of the selling features.
Stayed 3 nights in Apr 2024
Response from Guest Services on 15 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Steven, Los Banos

Liked: Cleanliness, property conditions & facilities
Allways a great place to stay!
Stayed 5 nights in Apr 2024
Response from Guest Services on 16 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent vacation
Stayed 3 nights in Apr 2024
Response from Guest Services on 15 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

mitch

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like staying here more out of habit. We know it and it’s comfortable. However this time our shower didn’t work. But besides the rooms being outdated and the shower we like it here.
Stayed 3 nights in Apr 2024
Response from Guest Services on 15 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Haroutioun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Digital key worked great not once have to see front desk for anything. Check in on app and use your digital key to get into room. Suggest piano bar for great time. 2 places to have pizza at this location. Can get really busy on a big event date at T-Mobile arena on Saturday but not complaining. Will stay again
Stayed 4 nights in Apr 2024
Response from Marley T. on 15 Apr 2024
Thank you for staying with us. We appreciate your feedback and we look forward to seeing you again!

10/10 Excellent

Esteban

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This hotel is always great to stay at with great dinning options and fun for the kids. They recently remodeled it with a great new look!
Stayed 3 nights in Feb 2024
Response from Marley T. on 15 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Marissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun and easy place to go with family. Great restaurant options all around. Rooms were clean and nice. No fridge tho. Bummer. Roller coaster was a blast. Pool was heated and nice and hot tub was a great chill spot. Kids loved both. Convenient spot on the strip. Loved how they made it look like so much of New York. We would go back.
Response from Marley T. on 15 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Shon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 15 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of food options inside and near the hotel. (But skip il Fornaio, totally not worth the money). Convenient location, but not a lot of shopping nearby. Clean rooms, good staff, fast and easy checkout.
Stayed 2 nights in Jan 2024
Response from Marley T. on 15 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay at New York New York. Loved the onsite food options. Friendly staff. Would stay here again.
Stayed 7 nights in Apr 2024
Response from Marley T. on 15 Apr 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Marley T. on 15 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place was up to date and very clean, staff was great. 5 Nine Irishman bar was outstanding.
Stayed 3 nights in Apr 2024
Response from Guest Services on 13 Apr 2024
Thank you for staying with us, we are so glad you enjoyed your stay!

8/10 Good

Callum David Grant

Liked: Staff & service
Stayed 4 nights in Apr 2024
Response from Marley T. on 15 Apr 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Patrick

Only one or two people working at the desk hire more staff so you don’t have to wait in line everytime you have a question. No fridge on the room was disappointing as well. 14.95 for a Starbucks drink talk about gouging we will never be back. Also charging guests for parking is tacky after what you pay to stay. Ridiculous. Nor will I reccomend this hotel. The room was old too !!
Stayed 4 nights in Apr 2024
Response from Guest Services on 13 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Vanessa

Travelled with partner
Disliked: Property conditions & facilities
The water pressure was low, there was no fridge..
Stayed 2 nights in Apr 2024
Response from Guest Services on 12 Apr 2024
Thank you for staying with us! We appreciate your feedback!

6/10 Okay

BRAD

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Little far from what we places we typically like to walk to. Definitely noisy while in the room. Lot of street noise. Gym was terrible. Pool was okay. It’s an okay hotel if you don’t mind lots of walking or using Uber for everything.
Stayed 3 nights in Apr 2024
Response from Guest Services on 12 Apr 2024
Thank you for staying with us! We appreciate your feedback.