Πολύ καλό ξενοδοχείο σε μια πολύ καλή τιμή. Υπέροχο φαγητό καί καλοί χώροι
Panayiotis
เข้าพัก 1 คืน, พฤศจิกายน 2023
6/10 พอใช้
Louise
เดินทางกับครอบครัว
13 พ.ย. 2023
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
The food was very good. Cooked very well and a different variety everyday , no complaints. However most of the facilities were not open sauna , jacuzzi and the indoor pool was freezing cold. The gym was only accessable limited hours unless you kept bothering reception for a key so we didn't bother. Not much to do in the surrounding area after about 10pm
It was a dismal experience. Staff very unfriendly. We were all inclusive but we’re grumpy when asked a soft drink. Did not give even shower gel. Hair dryer was broken. On the last day the cleaner took away all the towels and we were left with none before check out late night
Fab location, most staff were lovely. Some didn’t speak very good English.
Struggled with special requests like gluten free
Channing
เข้าพัก 5 คืน, กันยายน 2023
การตอบกลับจาก Tsokkos Hotels วันที่ 20 ต.ค. 2023
Dear Guest, thank you for your review which is important for us! We hope you enjoyed your holidays to the fullest and look forward to welcoming you back soon!
Dear Lorraine, we would like to thank you for your review.
6/10 พอใช้
doron
เดินทางกับครอบครัว
25 ก.ย. 2021
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Good location and poor cleaning
Hi First I paid for a room with a sea view and got a room without a sea view only if you try you can see some of the sea between the trees, I asked for a room on a higher floor to see the sea but the hotel claimed there are no available rooms (I booked in advance and paid extra for sea view) The cleanliness was fine until I saw ants in the room and a lot and the bonus was in the room great gooks I immediately contacted the hotel reception and explained the case The person in charge of the place claimed that Cyprus is a hot country and it is very common for there to be insects or ants in the rooms. I was just shocked too I live in a hot country But in hotels I know that commandments are done against such pests This is the first time I have encountered such a low level of aesthetics and cleanliness
Very small rooms and use of water parks as pictured in photos at time of booking is not included in your price and is charged completely separately which we found very misleading. Decor very nice but serious lack of sound proofing on windows/doors and music from local venue (Blue Spice) can be heard as though musicians are in the room with you, not ideal for small kids. Pool area very nice. Room cleaning lacked consistency.
Jessica
เข้าพัก 10 คืน, กันยายน 2019
การตอบกลับจาก Evi วันที่ 18 ก.ย. 2019
Dear Jessica,
Let us thank you for choosing Anastasia Beach Hotel for your holiday.
We pay great attention to the opinion of our guests and that is why we provide the necessary training to our team to improve our service quality. We apologize if there was any noise but due to the central location of the hotel, any noise pollution may be possible.
We hope to have a second opportunity to welcome you soon.
8/10 ดี
Konstantin
15 ก.ย. 2019
ชื่นชอบ: พนักงานและบริการ
Konstantin
เข้าพัก 3 คืน, กันยายน 2019
การตอบกลับจาก Evi วันที่ 17 ก.ย. 2019
Hello Konstantin,
Thank you for choosing our hotel and for taking the time to write a review!
We look forward to welcoming you back to our hotel in the future.
6/10 พอใช้
ผู้เข้าพักจริง
เดินทางกับคู่รัก
15 ก.ย. 2019
ชื่นชอบ: ความสะอาด
Sehr laut die ganze Nacht über. Zumindest letzter Stock. Sehr gute Lage mit Pool. Guter Frühstück mit viel Auswahl
ผู้เข้าพักจริง
เข้าพัก 7 คืน, กันยายน 2019
การตอบกลับจาก Evi วันที่ 16 ก.ย. 2019
Dear,
we apologize if there was any noise which disturbed your holidays. Due to the central location of the hotel, any noise pollution may be possible.
Great hotel!! Great service, staff, room, facilities and location!! We are a young couple with a 1 year old baby, which can be a struggle sometimes traveling with a baby, but this hotel made our stay so easy!! We had a baby cot in the room which was great!!
Effrosini
เข้าพัก 1 คืน, กันยายน 2019
การตอบกลับจาก Evi วันที่ 10 ก.ย. 2019
Dear Effrosini,
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
4/10 แย่
Polykarpos
3 ก.ย. 2019
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ
We had a late check in. When we arrived we were given a room with no double glazed windows. In the nearby club there was an event and we could hear the loud noise and music. We couldnt sleep until 3:30 in the morning. When I tried to call the reception to complain nobody answer the phone. Also in the room we found an underwear placed in the hook behind the toilet door. This was an indication that they didnt clean the room as they supposed. In the morning when I went to complain at the reception they didnt pay any attention to what I was saying to them. Some other clients were also complaining at the same time and I saw that they didnt want to hear or give attention. Is one of the few times in my life I saw such indifferent reaction from people at the reception / hotel management.
Polykarpos
เข้าพัก 1 คืน, สิงหาคม 2019
การตอบกลับจาก Evi วันที่ 5 ก.ย. 2019
Dear Polykarpos,
Thank you for sharing your feedback from your stay. We are saddened to hear your comments about our hospitality and service. We will address this directly. We are usually known for our friendly staff who treats each guest with respect. We would like to apologize and and we hope you will be giving us another chance and returning to our hotel in the future.
The cleaning of the rooms, the waterpark was amazing,
ผู้เข้าพักจริง
เข้าพัก 7 คืน, สิงหาคม 2019
การตอบกลับจาก Evi วันที่ 20 ส.ค. 2019
Hello,
Thank you for choosing our hotel, and for taking the time to write a review! Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
Θελει μια ρυζικη ανακαινιση το ξενοδοχειο. Για το wifi ηθελαν €10 τη ημερα. Για το υδροπαρκο πληρωσαμε εξτρα
λευτα. Το πρωσοπικο ηταν πολυ εξυπηρετικο. Το δωματιο ενω ηταν καθαρο ειχε ασχημη μυρωδια γιατι δεν υπαρχει εξαερισμος....
Overall good stay room basic bathroom could have been cleaner breakfast very busy
ผู้เข้าพักจริง
เข้าพัก 1 คืน, สิงหาคม 2019
8/10 ดี
ผู้เข้าพักจริง
20 ก.ค. 2019
ผู้เข้าพักจริง
เข้าพัก 5 คืน, กรกฎาคม 2019
6/10 พอใช้
ผู้เข้าพักจริง
2 ก.ค. 2019
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
The room was spacious and clean but the pillows were very small.The toiletries were not sufficient.The breakfast was very good.There is problem with air conditioning in common areas of the hotel.Television showed only Russian channels
ผู้เข้าพักจริง
เข้าพัก 1 คืน, มิถุนายน 2019
การตอบกลับจาก Evi วันที่ 20 ส.ค. 2019
Hello,
Thank you for choosing our hotel and for taking the time to write a review! We are glad for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.
Very friendly staff. Kyriakos welcomed us back after 11 years away, he looked after us so well. Wish we were still there now. Food was lovely and a variety. Very clean and tidy. Room was spacious.
Jacuzzi needed cleaning and water adding that was our only let down.
Food is disappointing!! Very noisy if you staying at front of hotel, ( due to moise from clubs slept 2 nights out of 7))reception staff not all are not very polite..
Price = 2*
Hotel = 2*
Service = 1*
Room = 1*
Entertainment = 1*
Food = 2*
ผู้เข้าพักจริง
เข้าพัก 2 คืน, กรกฎาคม 2018
6/10 พอใช้
Christis
24 ก.ค. 2018
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Το ξενοδοχείο έχει ένα waterpark στο οποίο όπως υπάρχει έξτρα χρέωση 15 ευρώ το άτομο. Αυτό δεν αναφέρεται στα πλείστα websites και δίνεται η εντύπωση στον ταξιδιώτη ότι περιλαμβάνεται στην τιμή που κράτησης. Υπάρχει επίσης έξτρα χρέωση 10 ευρώ την ημέρα για το Wi-Fi, η οποία είναι υπερβολική. Ζούμε στο έτος 2018 και το Wi-Fi δεν είναι είδος πολυτέλειας αλλά αγαθό πρώτης ανάγκης. Εγώ προσωπικά δεν θυμάμαι πότε ήταν η τελευταία φορά που πήγα σε ξενοδοχείο και το χρέωναν έξτρα. Η τηλεόραση στο δωμάτιο δεν έπιανε κυπριακά κανάλια. Έπιανε μόνο 4 ή 5 ξένα κανάλια (ένα ρωσικό, ένα γαλλικό, ένα αγγλικό και ένα αραβικό). Στο μπάνιο του δωματίου οι κρεμάστρες ήταν ξεχαρβαλωμένες. Το πρόγευμα ήταν αρκετά καλό αλλά το δείπνο πολύ πιο κάτω του μέτριου. Το προσωπικό ήταν αρκετά ευγενικό και πρόθυμο να εξυπηρετήσει, αλλά αρκετοί από αυτούς και μάλιστα κοπέλες που δούλευαν στο reception δεν μιλούσαν ελληνικά. Αυτό πιστεύω ότι είναι απαράδεκτο για ένα ξενοδοχείο 4 αστέρων την Κύπρο.
Not very nice stay. Dirty carpets. Beds on the corridor.we asked for a double bed and gave us 2 single. No services by the pool area no food to order as we were not in all-inclusive order
В отеле отсутствует понятие клиентоориентированность. Строгое потребительское отношение. Отель хороший, но хотелось бы чувствовать себя в гостях и на отдыхе, а не в какой то игре, где за лббой шаг есть своя цена
Everything was perfect except the Wifi that should be free for all the clients also the waterpark too
ผู้เข้าพักจริง
เข้าพัก 2 คืน, มิถุนายน 2018
6/10 พอใช้
Lawrence
4 มิ.ย. 2018
ไม่ชื่นชอบ: พนักงานและบริการ
Just a good stay
A good overall stay, However staff are overworked and seem to not fully understand what they are doing most of the time as they are passed between posts. I don't think there is one legit bar man/women they knows how to make a drink. Entertainment was minimal to say the least. Food Five stars. Info on arrival very limited as we had no rep. But all in all good stay and we enjoyed our selfs