GOOD: There were complimentary drinks available during the afternoon and evening. The breakfast buffet offered a variety of food. It was also located at a very convenient area next to Tokyo Station, including an underground passageway that lead directly into the station. As a family of four, we stayed in the room for four people, and it was larger than most Japanese hotel rooms. The staff were very nice and friendly.
NEEDS IMPROVEMENT: The bathroom had a pungent urine odour that would not go away even after cleaning. The carpets were dirty even after vacuuming; we observed that this was mainly an issue due to the faulty vacuum cleaners, and not the cleaning staff. The garbage bin was too small, not enough for four people; we would recommend to include at least 2 garbage bins for this room. Additionally, there were no chairs or tables, so it was inconvenient to eat or do work.