Exterior

Reviews of ANA Crowne Plaza Kyoto, an IHG Hotel

4 out of 5
ANA Crowne Plaza Kyoto, an IHG Hotel
Nijojo-Mae Horikawa-Dori, Nakagyo, Kyoto, Kyoto

Reviews

8.6

Excellent

Rating 10 - Excellent. 472 out of 1004 reviews" "
Rating 8 - Good. 384 out of 1004 reviews" "
Rating 6 - Okay. 92 out of 1004 reviews" "
Rating 4 - Poor. 39 out of 1004 reviews" "
Rating 2 - Terrible. 17 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Steve

Stayed 3 nights in Dec 2023

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to metro

2/10 Terrible

Sui Ting

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Urgently requie update to the property. Facilities and deco are not up to modern day standard and needs. Smelly bathroom. Requested taxi for my departure. Was told that I could book with taxi app. Never had this response ever Insisted on hotel handling my request. The young man clearly annoyed and said he can't guarantee taxi will arrive on time.
Stayed 6 nights in Nov 2023

6/10 Okay

Jordan

Liked: Staff & service
Great location, but out dated. Some rooms are not renovated and have a poor odor.
Stayed 1 night in Nov 2023

10/10 Excellent

marcus

Travelled with family
Liked: Amenities
A lovely place for tourists visiting Kyoto. We enjoy the hotel’s service!
Stayed 3 nights in Nov 2023

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed with 7 friends who hadn't been to Japan before. They loved the friendly service and the comfort and location. We will stay there again. Great hotel and good value.
Stayed 5 nights in Nov 2023

10/10 Excellent

Jeannie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous helpful staff - great location - 2 mins from train - lots of small restaurants close by - my friends rec lunch @ French place in sSt beside hotel- good to c eco policy for linen - rare in Japan - will be back
Stayed 5 nights in Nov 2023

10/10 Excellent

Keiko

Stayed 2 nights in Nov 2023

8/10 Good

Yumi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
静かで清潔、綺麗なホテルでした。駅も近いので便利です。食事の場所のチョイスですが、早く閉まるお店が多く、夜が遅くなると食べる所を見つけられませんでした。
Stayed 2 nights in Nov 2023

10/10 Excellent

Angela

Stayed 1 night in Nov 2023

10/10 Excellent

Ricardo, Hagatna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Great. Staff, rooms, location, shopping and eating near by. The only bad thing was there was no bar for whiskey drinkers, luckily a 2 minute walk down the street at a different hotel had a bar.
Stayed 3 nights in Nov 2023

10/10 Excellent

Esdgar, Rio Hondo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel near a metro stop and right across from Nijo Castle. Rooms were comfortable and breakfast every morning was very nice and convenient. We did have a 12 year old staying with us in our room and there was some confusion. They charged us for an additional adult in our room (totally fine) but didn't give him a breakfast coupon so the adults were able to have free breakfast but the child had to pay. Seemed odd. Also had to pay for use of the pool. And the lobby bar closed at 9pm which might be customary in Japan but surprised us. Other than that, we loved the location and amenities.
Stayed 4 nights in Oct 2023

10/10 Excellent

Zeina

Stayed 6 nights in Oct 2023

6/10 Okay

Courtney

Stayed 6 nights in Oct 2023

6/10 Okay

Segn

Travelled with family
Liked: Cleanliness
Very close to Castle, moderate walking distance to main subway hub but also good bus options and walking distance to manga museum. however room very dated. Staff at reception rude on arrival. room very dated with carpet in bathroom. Spa facilities were paid extra for but the bottom of the pool was rusty, hot spa was broken and leaking on the floor, really disappointing would not had paid if seen before. breakfast was good quality and filling. feels like a place that had its prime a few decades ago and would have been very grand then but needs a serious refurb especially as it asks for a higher price than other hotels because of the pool (which was then extra even for 5 year old and in terrible condition)
Stayed 3 nights in Aug 2023

4/10 Poor

M.REZA

Business traveller
Disliked: Cleanliness, staff & service
Hotel Employee are not good
Stayed 3 nights in Sep 2023

6/10 Okay

Mey

Travelled with family
A bit pricy and it will be good to make clear that the gym and pool facilities are for an extra cost. It’s my second time here but I will definitely explore other options. Breakfast is good!
Stayed 3 nights in Sep 2023

6/10 Okay

Iain

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
3 out of 5 restaurants closed, corridors smell strongly of stale smoke. Hotel room is clean and functional but very dated, small and dark.
Stayed 2 nights in Aug 2023

8/10 Good

jan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jun 2023

10/10 Excellent

Gabriel

Liked: Staff & service, property conditions & facilities
Great, no problems. Great view.
Stayed 4 nights in Jun 2023

8/10 Good

SOHAIL

Business traveller, Travelled with partner
Liked: Staff & service
the property was well situated and quiet area.
Stayed 5 nights in Jun 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

2/10 Terrible

Scott, Huntsville

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I'm confused as to how this hotel is rated 4 stars. The rooms were dirty/dusty/moldy, the decor was old and worn, and the bed mattresses sagged. The aircon never lowered the room temp below 23.5 even with the thermostat set to 20. Listening to the pipes rattle in walls at night which was the only way to drown out the noise from guests in other rooms. We were charged to use the pullout couch. We were charged you to use the pool, which requires swim caps. None of the pictures on Expedia showed the reality of the room we had. The lobby is gorgeous however, so maybe that's how they get that extra star or two. The staff is very friendly and welcoming, but they can't really help to change the quality of the ancient mattresses, the smell of cigarette smoke in the hallways, or the charges for the pool/fitness area. There was a power-strip attached haphazardly to the bedside table which had burn marks on it. I asked one front desk member where to go for ramen for dinner, and he had no suggestions other than the hotel restaurants which were not family friendly. Maybe the staff is rusty from three years of lockdown, but it seemed to me that although they were friendly, they weren't empowered to improve the guest experience. This is at best an overpriced budget hotel with a stunning lobby. Completely the opposite of our experience at the ANA Crowne Plaza Sapporo. I will ask about when the room was last refurbished/remodeled before I stay at an ANA property again. Sadly disappointed.
Stayed 7 nights in Jun 2023

6/10 Okay

Howard, San Diego

Travelled with partner
Seems like the property needs some updating especially in the room hallways and room. The bed was not very comfortable and had strange pillows.
Stayed 3 nights in May 2023

10/10 Excellent

Paul V.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean - Rather expensive in hotel restaurants -
Stayed 6 nights in May 2023

8/10 Good

Magracia

Stayed 2 nights in May 2023

4/10 Poor

Josefina

Stayed 2 nights in May 2023

4/10 Poor

Richard

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Good property and room size. We stayed in a long size bedroom. The room was clean and spacious. However, the bathroom was old and molding. The sink and bath tub was pealing. We could smell the mold. The shower was decent. The rooms showed its age. Felt a bit dated.
Stayed 2 nights in May 2023

6/10 Okay

Mariana

Travelled with family
Travel from NY the hotel is very nice. I only stayed 2 nights, arriving only to sleep, I did not have the opportunity to enjoy its surroundings. What I could verify is that the WIFI internet service is very bad. I had to attend to some work issues and it was not possible for me.
Stayed 2 nights in May 2023

6/10 Okay

Nhin

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very old and sated rooms
Stayed 3 nights in Apr 2023

6/10 Okay

Phillip

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Water fall feature was lovely. Room was dated and carpeting was badly stained. A/C inefficient. Rude Buffett staff. Very overpriced all property restaurants. Sauna required extra fee. Was charged additional 400 yen /day amenities fee upon checkout. Unsure for what amenities were being charged. Very dissatisfied.
Stayed 3 nights in Apr 2023

10/10 Excellent

Jo-Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Apr 2023

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK
Stayed 4 nights in Apr 2023

2/10 Terrible

Bella

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible hotel
Stayed 4 nights in Apr 2023

8/10 Good

Jordan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

8/10 Good

EMIN, ISTANBUL

Travelled with family
Liked: Staff & service, property conditions & facilities
Location was very good. Next to the castle. Subway was near-by. Room was spacious. However, room was not very clean. The drawer knobs were dusty. Imagine, in this covid days you would expect these to be cleaned and disinfected all the time. But they had collected dust for many days. The worst thing was breakfast line. The first day they said 40 minutes wait!!! We were shocked. It was similar the rest of our stay. They should do something about their breakfast service.
Stayed 4 nights in Apr 2023

10/10 Excellent

Sachi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Kelcey

Stayed 5 nights in Mar 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

6/10 Okay

CARINA, Houston

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Quiet, they do good laundry. The staff tries hard to help.
Stayed 7 nights in Mar 2023

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is big but the design of the shower room is weird.
Stayed 4 nights in Mar 2023

8/10 Good

Cara, Calgary

Travelled with family
Liked: Cleanliness, staff & service
It is very outdated and as such, it doesn’t look clean. Most of the staff were friendly and helpful.
Stayed 3 nights in Mar 2023

8/10 Good

Rich

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ok place. Outdated
Stayed 2 nights in Mar 2023

10/10 Excellent

Camila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were extremely helpful when I was having issues with a future booking, they really went above and beyond and stayed on the phone as a liaison with me and other hotel’s reservation team head which I really appreciated. The rooms were also nice and comfortable.

10/10 Excellent

swati

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. They allowed for early checkin of my bags and helped me with tourist information. The hotel and rooms were good overall. My only suggestion is that the restaurant was only open till 9.30pm and they had limited food options. There are not too many restaurants around the property as well.
Stayed 2 nights in Mar 2023

8/10 Good

susannah

Liked: Cleanliness, amenities, property conditions & facilities
Nice Hotel ,staff a bit clueless
Stayed 6 nights in Mar 2023

8/10 Good

Stephane

Liked: Cleanliness, staff & service
Hotel located in excellen area with easy access to several key Kyoto attractions either by walking or public transit. Very professional staff. Although hotel lobby and restaurants are beautiful, the hotel exterior and room are in need of an upgrade. Everything is clean and well maintained but it feels like stepping back in time to the 1990s. Some plastic fixtures had turned from white to yellow while others were showing signs of degration leading to pieces flaking off. All in all, a decent hotel that would benefit from jumping to the 21st century
Stayed 3 nights in Mar 2023

8/10 Good

CHIA-CHENG

Liked: Cleanliness
Disliked: Staff & service
Everything is good except there is no microwave, and not many restaurants around the property
Stayed 3 nights in Feb 2023