Dear Thanaporn,Thank you so much for taking the time to share your wonderful feedback. We are thrilled to hear that you enjoyed the prime location of our hotel, making it easy for you to explore the Pavilion, KLCC Park, Suria, and the twin towers, among other attractions. It is fantastic to know that you found our rooms spotless according to Novotel standards and appreciated the convenience of the walkway connecting to the mall.We are delighted that you had a comfortable stay, and glad to hear positive comments about our breakfast selection, especially the delicious croissants. We also appreciate your note about the 3M water filter in the room and glad it was convenient for you. We look forward to welcoming you back on your next visit to Kuala Lumpur. SincerelyAngelia KuGeneral Manager

Thanks for your support and please visit us again after we renovate our guest rooms and restaurants next year. Best regards,  Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

Dear sir/madam, thank you so much for your loyalty and support, my team and I look forward to serving you again in Novotel KL! Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

Dear guest, look forward to welcoming you back to Novotel Kuala Lumpur City Centre!

Dear Yoko,Thank you so much for taking the time to share your feedback. We are thrilled to hear that your week-long stay was enjoyable and that you found our accommodations clean and convenient. We are pleased that the quiet atmosphere contributed to a comfortable stay, and we appreciate your note about our 3M drinking filter water in the room.We look forward to welcoming you back on your next visit.SincerelyAngelia KuGeneral Manager

Dear Seiichi,Thank you for rating us and we look to welcome you back for a more enjoyable stay in the future. SincerelyAngelia KuGeneral Manager

Dear Raquel,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.I am happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

Dear Taoufik,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.I am happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

Dear Cheng Khiaw,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.I am happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

Dear tsz chung terence,Thank you for rating us and we look forward to welcoming you again at Novotel Kuala Lumpur City Centre in the future.SincerelyAngelia KuGeneral Manager

Dear Kon Wai,Thank you for rating us and we look forward to seeing you again at Novotel Kuala Lumpur City Centre in the future.SincerelyAngelia KuGeneral Manager

Dear Joseph,Thank you for rating us and we look forward to welcoming you back to Novotel Kuala Lumpur again in the future.SincerelyAngelia KuGeneral Manager

Dear Joel,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.I am happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

Dear Chee Meng,Thank you for your rating and we hope to see you again at Novotel Kuala Lumpur City Centre.SincerelyAngelia KuGeneral Manager

Dear Ramaben,Thank you for your rating and we hope to see you again at Novotel Kuala Lumpur City Centre soon.SincerelyAngelia KuGeneral Manager

Dear Yoon,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.I am happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

Dear Saleha,Thank you for your rating and we hope to see you again at Novotel Kuala Lumpur City Centre.Sincerely Angelia KuGeneral Manager

Dear Siew Fang,Thank you for rating us and we look forward to seeing you again at Novotel Kuala Lumpur City Centre.SincerelyAngelia KuGeneral Manager

Dear Guest,Thank you for rating us and we hope to see you again at the hotel in the future.SincerelyAngelia KuGeneral Manager

Dear Nan Chiao,Thank for rating us and we hope to see you again at the hotel in the near future.SincerelyAngelia KuGeneral Manager

Dear Lik Chian, Eugene,Thank you for sharing your feedback with us. We appreciate your valuable insights and apologise for any inconvenience you experienced with the shower sink drainage and the automatic mode of the air conditioning. Rest assured, we will address these issues promptly to enhance our guests' experience. We are delighted to hear you enjoyed the convenient location, and pleased that your room service food order met your expectations.Your input is essential to us, and we hope to welcome you back for an improved stay in the future.SincerelyAngelia KuGeneral Manager

Dear Pui Fong,Thank you for taking your time to review us. We apologise that we fell short of your expectation during your stay with us and we hope to have the opportunity to welcome you again at the hotel for another much-improved service.SincerelyAngelia KuGeneral Manager

Dear Shing Ru,Thank you for rating us and we hope to see you again at the hotel in the future.SincerelyAngelia KuGeneral Manager

Dear Takayuki,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.I am happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

Dear Andrew,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.I am happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

Dear Song,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.I am happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

Dear Satoru,Thank you for rating us and we hope to see you again at the hotel in the future.SincerelyAngelia KuGeneral Manager

Dear Anonymous,Thank you for giving us a score of 8 out of 10 and we look forward to seeing you again at the hotel in the future.SincerelyAngelia KuGeneral Manager

Dear Yin Lian,Thank you for rating us and we hope to see you again at the hotel in the future.SincerelyAngelia KuGeneral Manager

Dear Nina,Thank you for rating us a 10 and we are happy that your overall stay was a pleasant one. We look forward to seeing you again at the hotel in the near future.SincerelyAngelia KuGeneral Manager

Dear NickThank you for rating us a 10 and we are happy to hear that your overall stay was a pleasant one. We look forward to seeing you again at the hotel in the future.SincerelyAngelia KuGeneral Manager

Dear Guest,Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights and apologise for any inconvenience you experienced during your stay.We regret the inconvenience caused by the room assignment and the confusion with retrieving your glasses, but am pleased to share that our team has managed locate your missing glasses and believe that they have already reached out to you to arrange on sending your belonging back to you.We apologise for any inconsistencies in the information provided about the taxi payment. We will be addressing this with our staff to ensure better coordination and clarity in the future.Your comments about the hotel's dated appearance and the quality of breakfast are duly noted. We understand the importance of maintaining a modern and comfortable environment, and we will use your feedback to improve our services.We appreciate your acknowledgment of our hotel's good location, and is committed to making necessary improvements to better meet our guests' expectations.Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that reflects the high standards we aim to uphold.SincerelyAngelia KuGeneral Manager

Dear PhangThank you for rating us a 10 and we are happy to hear that your overall stay was a pleasant one. We look forward to seeing you again at the hotel in the future.SincerelyAngelia KuGeneral Manager

Dear Yeow Khuan,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.I am happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

Dear Ngan Hay,Thank you for taking the time to share your feedback with us. We sincerely apologise that your recent experience at our hotel did not meet your expectations.We value all guest feedback as it helps us improve our services and provide a better experience for future guests. However, we noticed that your review didn't include any specific details about your stay. To better understand your concerns and address any issues you encountered, we would appreciate it if you could provide more information about your experience or contact our customer support team directly.Your satisfaction is our top priority, and we are committed to making necessary improvements based on your feedback. We hope you will consider giving us another chance to serve you and provide the exceptional experience we strive to deliver.SincerelyAngelia KuGeneral Manager

Dear Chi Keung Lody,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.I am happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

Dear Dianne,Thank you for rating us and we look forward to seeing you again at the hotel in the future.SincerelyAngelia KuGeneral Manager

Dear Wei Ming,Thank you for rating us a 10 score and we hope to see you again at the hotel in the future.SincerelyAngelia KuGeneral Manager

Dear Sharifah Hana Binte,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.I am happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

Dear Sohaimi,Thank you for rating us and we hope to see you again at the hotel in the future.SincerelyAngelia KuGeneral Manager

Dear Sharon,We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. While we are happy to hear that your overall stay was a pleasant one, but, unfortunately the breakfast experience was not on par for you and we sincerely apologise for that. Rest assured that we will share your feedback with the team for immediate improvement. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.SincerelyAngelia KuGeneral Manager

Dear Sharon,We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

Dear Sharifah Nur Amirah,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.I am happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

Dear Moonwon,Thank you for giving us a rating and we hope to see you again at the hotel in the near future.SincerelyAngelia KuGeneral Manager

Dear arefin,We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager