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Reviews of Samudera Hotel

2 out of 5
Samudera Hotel
Jalan Masjid, Kuala Besut, Terengganu

Reviews

4.4
Rating 10 - Excellent. 3 out of 62 reviews" "
Rating 8 - Good. 1 out of 62 reviews" "
Rating 6 - Okay. 18 out of 62 reviews" "
Rating 4 - Poor. 18 out of 62 reviews" "
Rating 2 - Terrible. 22 out of 62 reviews" "

4.0/10

Cleanliness

4.6/10

Staff & service

3.4/10

Amenities

3.8/10

Property conditions & facilities

Reviews

6/10 Okay

Jennifer

Stayed 1 night in Aug 2023

10/10 Excellent

Mohammad Nazrin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Eirik

Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Lets go Perhentian
Its a dead town..nothing special. No one goes to islands. Hotel is totally rundown. Bed, bath and room is bad. Room grown with spider web, lizards nest and ants nest. Have not seen cockroach yet. Reception is quite friendly though. Hotels.com info is absolutely outdated. Used to be a transit hotel for those going to/from the islands
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service
Okay for one night to wait for the jetty. Would not stay any longer.
Stayed 1 night in Feb 2020

2/10 Terrible

Ben

Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Stayed 1 night in Aug 2019

6/10 Okay

JASON

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to the jetty
Average
Stayed 1 night in Jul 2019

4/10 Poor

Gabi, State College, PA

Disliked: Cleanliness, amenities, property conditions & facilities
I understand this isn't a 4 or 5 star hotel, but I wasn't expecting towels and sheets that were stained black and yellow. There were actually black specks on towels. And there were bugs crawling all over the room. I had a hard time falling asleep because I was so freaked out by how many bugs there were. There was mold all over the toilet, and spiders in the bathroom. The A/C didn't work, there was no remote to the TV, and no WiFi. The staff was kind enough, but it didn't make up for the condition of the hotel.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t think I will like to stay here anymore. Facilities not well clean
Stayed 1 night in Jun 2019

2/10 Terrible

Wan Raihan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Worst Worst Hotel EVER!!
I arrived at the hotel at 9.30 pm but unfortunately my bathroom has no light. I ask them to repair or change my room but the manager asked me to repaired it myself coz their tech only avalaible at 11.30 pm!!What the hell!!! I stay there to rest not to repair the lamp!!!!Stupid! Stupid! Stupid! The room also dirty! The bedsheet was smelly, No drinking water and only one tv channel!The old chinese man as a manager was so so rude!! I’ll not stay at this hotel again even it is free!! I paid RM 117 thru Hotel.com but the hotel published rate only RM 110. I felt so regret and so sad to stay at this WORST hotel!!
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2019

2/10 Terrible

Melanie

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid!!!
The only positive thing I can say about this hotel is its practical location to the boats to get to the Perhentian islands (not even a 2 minute walk). Other than that it is somewhere I will never stay again; our bed had no cover, the sheet was stained, as were the pillows, and even the towels if we wanted to shower, as well as the floor! My boyfriend and I stayed one night and slept terribly, fully clothed trying to not touch the stains on the mattress sheet. It was if the sheets and pillows hadn't been washed or replaced in a while...yet they charge close to $40 a night?!
Stayed 1 night in Jul 2018

6/10 Okay

lou, australia

Liked: Staff & service
Good stop over
Good stop over if you can't make Perhentians. This little village was quiet, not many of restaurants open on sunday. Hotel comfortable and close to Jetty. Staff very friendly and helpful.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort

6/10 Okay

Jules, SG

Liked: Staff & service
Basic and clean - suited my needs
This hotel was basic, clean and convenient for my overnight stay before I caught the early morning ferry. Staff were pleasant on check-in, able to answerr my questions. The room was very basic, but clean. Great location for the ferry.
Stayed 1 night in Jul 2017

2/10 Terrible

LIZA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not come to this hotel..
The toilet and the room were so dirty. I was so surprised and shocked to see that kind of toilet was still exists in 2017. The aircon was leaking at all time . The lady at reception was so rude . I booked a room of 4 single beds. Once I checked in, the reception informed it was a room of 2 double decker bed but with one bed broken. We had to move to another room which we had to pay extra fees. When we decided to move to the ground floor, she gave me a room for 3 people with the price for 5 people..
Stayed 1 night in Jul 2017

2/10 Terrible

Lie LZ, Kuala Lumpur

Disliked: Cleanliness, property conditions & facilities, room comfort
Aircond not functioning well.
Aircond always cut off and had to restart it regurlarly.No ceiling or wall fan provided.We slept like in sauna room

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Read reviews first before diving in
Stains on bed sheet. Washroom is stinky. Needs to improve. Thanks.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Water pressure to low and also has cockroach in my room.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor conditin in bathroom facility.
Hose pipe in bathroom just tight with rubber band and always loose from water pipe, feel dissapointed suppose tight in with hose clip.The hotel management must looking foward to improve the servicing. Also the astro facility not working as advertising.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

Darren

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
Dirty sheets, ants in room, springs popping out of bed.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Nice hotel for transit before going to Perhentian
Walking distance to Jeti Kuala Besut. Suitable room for transit and take a rest before going to Perhentian Island.

4/10 Poor

Cheow-Lay, Rhuthun

Disliked: Staff & service, property conditions & facilities, room comfort
Basic with internet
Really basic but it is all I expected before leaving for the Perhentian islands the next day

2/10 Terrible

jia voon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to jetty
I had a very very low expectation after reading numerous review on this hotel.however it doesn't even meet my low expectation. The only great thing about the hotel is the distance to the jetty. Very near.

6/10 Okay

Khairul

6/10 Okay

Khairul

Disliked: Cleanliness, room comfort
Please improve..important located for tourism..

6/10 Okay

Sajid

6/10 Okay

David

Disliked: Cleanliness, property conditions & facilities, room comfort
Its a gamble
My first impression of the property was "what have I done". It's okay for a few hours stay. We had a room for 3. We carried our own sheets/towels. There was no water at all in our bathroom. Wifi was not bad. Its near the beach but the beach is not pleasant. Being Ramadan period most of the shops were closed.

4/10 Poor

JIA LUO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

norhafzila, kuala kangsar

Disliked: Cleanliness
ok
Comfortable n recommended for those who transit to pulau perhentian..2 minute from jetty wt free parking..

6/10 Okay

Mohd Huzaini, Bandar Tasik Puteri, Rawang

Disliked: Cleanliness, property conditions & facilities
Be calm and try to enjoy the stay
we booked a family room (2 double bedded), to our disappointment, it was sold to other guest. So, what hotel.com claimed in the email that our room is guaranteed and no need for confirmation was not true at all. The hotel gave us two rooms instead (luckily there were still rooms available). One room we entered, it was smelly, we found out that the smell came from the bedsheet and the pillow case (obviously,the cleaner just made up the room without having the said items changed). The other room the toilet flush reservoir did not function. We complained, and immediately we were given another upgraded rooms. Hmm, the toilet's flush tank was not working in one of the rooms but the other was ok. Tired of complaining so we just make do what we had. Luckily its just a one nite stay. The good thing about this hotel was the distance to Perhentian Island's bound Jetty. It just a five minutes walking distance.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth
Room was smelly.. Very old furniture... Not worth for rm125 pernight

4/10 Poor

CHEW

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

CHEW

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Leanne, Ocean Grove Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic hotel
The Samudera hotel is not a place a would ever stay in again or recommend. It was a run down dirty and smelt . The beds sunk in the middle and pillows full of dust mites as I sneezed all night. The beds had a bottom sheet but no top sheet just a blanket that smelt of other people - yuk - they never have been washed. Luckily we had sleeping bag sheets which we used to cover us and keep us feeling clean. This would have to be the worst hotel I have ever stayed in for a long time . The $40 was $20 too much ! Stay at the slightly higher priced hotel T Lodge on the other side. The benefit is that your close to the ferry that goes out to the Islands.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uncomfortable Stay
Luckily we only stayed in this hotel for the one night as a stop over but it was a restless bug infested stay. We arrived at 11pm covered ourselves in bug replant stuffed the torn ragged dirty bed sheets in the bathroom and attempted to sleep on our beach towels. It did the job as a stop over hotel but only if you're not bothered about bugs in your room. The room had aircon and wifi which made it one step better than sleeping on the streets.

4/10 Poor

Ginette, Montreal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
Leaking fawcets, bathroom floor always wet, personel did not clean the room. Had to kill a big insect that came int bed during the night....did not sleep very well afterwards.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Adequate
The hotel serves it purpose as a rest stop for the Islands. It could do with a refurbishment and painting but it sufficed for a nights rest. It might be a bit cleaner if the staff weren't on their phones instead of working. It's location is ideal for the bus station, organising trips and getting something to eat at a cafe or food stall.

2/10 Terrible

Ruben

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away!
We arrived in this shabby old hotel. The lobby smelled of sigarettes, and spider nets in the ceiling. We had upgraded to the executive suite and the room was terrible. A dirty old rug on the floor, long black hair in the floor in the bathroom. The toilet and the sink had not been cleaned at all. No covers on the bed, only a fleece blanket that could cover the legs. And as of the cleanness of the rest of the room, we didn’t take the chance on using the blanket at all. Slept with our clothes on. The sheets and pillow looked clean. The only good thing I could come up with is that it was located close to the jetty, so we could get away quickly!
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Det var smutsigt i rummet. AC funkade inte. Hade inget ordentligt täcke. Hadde 0 koll om vår bokning och ville debitera mig för vistelsen på plats fast än jag bokat online sen tidigare. Det var väldigt meh...
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Enda bra med hotellet är läget till Jetty
Vi bodde här endast en natt eftersom skulle till Perhenthian ön. Hotellet är inte alls i bra skick men vi visste detta när vi bokade men vi kunde heller inte hitta något annat boende nära jetty genom hotels. Att stanna här en natt funkar men skulle nog ej orkat med fler nätter. Räkna med myror inne på rummen.
Stayed 1 night in Aug 2019

8/10 Good

MOHD ASHARAF

Stayed 2 nights in Apr 2019

6/10 Okay

Lars-Bertil

Helt ok
OK för en övernattning i väntan på båtresan till Perhentian Island.
Stayed 1 night in Mar 2019

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le pire hôtel expérimenté à travers le monde
A fuir, ce n’est même plus qualifiable d’hotel Sale, odorant, des cafard partout, moquette et literie tachée, des fuites dans la salle de bain, le personnel s’en fou... Nous n’avons ni pu ni nous doucher, ni aller aux toilettes, ni dormir sur le matelas à ressorts (ah oui et c’est bruyant) Autant dormir dans la rue Une honte

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ne pas y aller !
Hôtel très très sale !!

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel vetuste à éviter
Hotel mal entretenu et obsolete vivement déconseillé, éviter d'y séjourner même pour prendre le bateau pour les îles pérhentians. Tout est vieux et peu avenant y compris le personnel.
Stayed 1 night in Aug 2017

2/10 Terrible

GERALDINE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bizarre et inquiétant
Hôtel à fuir absolument. Un changement d'horaires d'Air Asia m'a obligé à passer une nuit à Kuala Besut avant de partir pour les Perhentians. J'ai choisi cet hôtel pour sa proximité avec la jetty mais je ne ferai pas la même erreur deux fois. Lorsque l'on s'est inquiété de l'absence de drap, l'inquiétant gérant nous a méchamment indiqué qu'ici c'était l'Asie et pas l'Europe et en gros que si on veut des draps il faut rester en Europe.