Sauna, body treatments, aromatherapy, hot stone massages, Thai massages

Reviews of Premier Palace Hotel

5 out of 5
Premier Palace Hotel
5-7/29 T. Shevchenko Blvd., Chykalenka Str., Kyiv

Reviews

9.2

Wonderful

Rating 10 - Excellent. 336 out of 496 reviews" "
Rating 8 - Good. 118 out of 496 reviews" "
Rating 6 - Okay. 24 out of 496 reviews" "
Rating 4 - Poor. 10 out of 496 reviews" "
Rating 2 - Terrible. 8 out of 496 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints! The property was practically perfect in every way! It's within walking distance of anything you could want to experience in Kyiv, with plenty of dinning options in all directions. The pool was fabulous and the sap even better. I'm looking forward to my next stay there!!
Stayed 2 nights in Feb 2024

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really nice high end hotel. That even in the midst of a war does all it can to bring you a full experience of class and comfort.
Stayed 1 night in Apr 2022
Response from Alexey Metelskiy on 6 Apr 2022
Dear Joshua, We appreciate your fantastic feedback about being our guest. This is even more valued because of the extremely difficult situation every team member is working on now. We do our best to bring the best customer experience and are happy you enjoyed it! We are looking forward to welcoming you next time as well! Slava Ukraiyni!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the stay
Great hotel, wonderful staff
Stayed 2 nights in Jan 2022
Response from Alexey Metelskiy on 6 Feb 2022
Dear Robert, We appreciate your fantastic feedback and look forward to welcoming you back soon.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Year’s Eve.
Stayed 6 days during the new year. The staff were very helpful and accommodating. The facilities were fantastic.
Stayed 6 nights in Dec 2021
Response from Alexey Metelskiy on 12 Jan 2022
Dear Wayne, That's great you've had wonderful Kyiv holidays with us! We are happy to know you've enjoyed every minute and looking forward to welcoming you next time!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Alexey Metelskiy on 5 Jan 2022
Dear David, We appreciate your nice feedback and looking forward to welcoming you back soon.

10/10 Excellent

Robin

Always good
Stayed 1 night in Sep 2019
Response from Alexey Metelskiy on 27 Dec 2021
Dear Robin, We are happy you've enjoyed being our guest and looking forward to hearing from you soon back!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from every staff member. Very clean and well maintained. Staff all speak excellent English.
Stayed 5 nights in Dec 2021
Response from Alexey Metelskiy on 22 Dec 2021
Dear Eric, We are happy to get such an awesome feedback from you! That's great we've happy with us every moment! We are looking forward to welcoming you back soon!

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place ever
It was amazing they had superb service everything super clean
Stayed 1 night in Nov 2021
Response from Alexey Metelskiy on 24 Nov 2021
Dear Natasha, Many thanks for this fantastic review! We are happy to know you've enjoyed being our guest and look forward to welcoming you back soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021
Response from Alexey Metelskiy on 24 Nov 2021
Dear Michael, We appreciate your feedback and look forward to welcoming you back!

10/10 Excellent

Navon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Alexey Metelskiy on 20 Nov 2021
Dear Navon, That's great to get such a high evaluation of your experience of being Premier Palace Hotel Kyiv guest! We do believe to welcome you again in future!

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Alexey Metelskiy on 20 Nov 2021
Dear David, Many thanks for your appreciation! We are looking forward to welcoming you back!

2/10 Terrible

Shahar

Business traveller
Disliked: Staff & service
A penny saved - lead to loss of future business
Hotel declined any flexibility following a last minute cancel due to COIVID eruption in the country, which has prevented any international travel; too bad - I run a media agency and host many events in the CIS.... Their loss.
Stayed 4 nights in Oct 2021
Response from Alexey Metelskiy on 2 Dec 2021
Dear Shahar, Thank you for your review. As you know, they was not a ban to travel to Ukraine and the reservation was cancelled on arrival day. We believe you will be able to visit our beautiful city soon.

8/10 Good

Iryna

Stayed 4 nights in Nov 2021

4/10 Poor

Bashar

Disliked: Cleanliness, room comfort
Stayed 2 nights in Oct 2021
Response from Alexey Metelskiy on 25 Oct 2021
Dear Bashar, Thank you for your feedback. We are sorry not to meet your expectations in full. We do believe you will give us another chance and visit again in near future.

10/10 Excellent

Matan

Stayed 5 nights in Sep 2021

4/10 Poor

Ron, Hod Hasharon

Business traveller
Liked: Cleanliness, property conditions & facilities
It’s the second time I’m paying for a room with city view and get the opposite and a smaller room. There was no room available like I reserved . Last time there was no indication for my payment for breakfast. The service in breakfast was not good
Stayed 1 night in Oct 2021
Response from Alexey Metelskiy on 16 Oct 2021
Dear Ron, Thank you for your review. Please kindly take into account we don't sell rooms with a particular view. A room location preference could be met upon availability. I am sorry about the breakfast inclusive misunderstanding, This is what we will take into account for internal discussions. We do believe you will choose us third time as well when plan your trip to Kyiv!

8/10 Good

Maxim

Liked: Cleanliness, staff & service, amenities
This is a solid hotel. Really nice lobby, spa area and a good gym. Rooms are greatly outdated, with the exception of the bathrooms. The service is outstanding - attentive to detail and prompt.
Stayed 4 nights in Oct 2021
Response from Alexey Metelskiy on 8 Oct 2021
Dear Maxim, We appreciate your nice review about a stay with us! That's great you've enjoyed our services! We do believe you will come back when visiting Kyiv next time!

8/10 Good

Iryna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, good breakfast, friendly staff
Stayed 4 nights in Sep 2021
Response from Alexey Metelskiy on 8 Oct 2021
Dear Iryna, Thank you for this good feedback. You are always welcomed back!

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean tidy great facility food superb staff very helpful.this was second time here will go back again
Stayed 8 nights in Sep 2021
Response from Alexey Metelskiy on 8 Oct 2021
Dear Michael, We are happy you have enjoyed being a guest of our house and looking forward to welcoming you back!

8/10 Good

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is very good place.
Stayed 1 night in Sep 2021
Response from Alexey Metelskiy on 8 Oct 2021
Dear Michael, We appreciate your kind review and looking forward to welcoming you back!

10/10 Excellent

Curtis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in an excellent location. Comfortable common spaces, wonderful bar, and breakfast was fantastic. We will be back
Stayed 2 nights in Sep 2021
Response from Alexey Metelskiy on 22 Sep 2021
Dear Curtis, We appreciate your feedback and are happy you've enjoyed being our guest! We are looking forward to welcoming you back!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, nice and friendly people, clean hotel
Stayed 3 nights in Aug 2021
Response from Alexey Metelskiy on 17 Aug 2021
Dear Sir / Madam, Many thanks for your nice feedback. We're happy you have enjoyed being our guest and looking forward to welcoming you soon back!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service. good spa.
Stayed 3 nights in Jul 2021
Response from Alexey Metelskiy on 9 Aug 2021
Dear Sir / Madam, We appreciate your great review and looking forward to welcoming you back!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Perfect spot
Stayed 4 nights in Jul 2021
Response from Alexey Metelskiy on 26 Jul 2021
Dear Sir/Madam, We appreciate your kind review and looking forward to welcoming you back soon!

8/10 Good

Keyi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Alexey Metelskiy on 13 May 2021
Dear Keyi, Many thanks for your feedback. We believe you have enjoyed your stay and looking forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was located in the best part of town with lots to do and see.
Stayed 8 nights in Jan 2021
Response from Alexey Metelskiy on 30 Jan 2021
Dear Sir / Madam, We appreciate your excellent feedback and looking forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
The property was very clean! Staff helpful and spoke good english.
Stayed 1 night in Dec 2020
Response from Alexey Metelskiy on 1 Jan 2021
Dear Sir / Madam, We appreciate your kind feedback and looking forward to welcoming you at Premier Palace Hotel Kyiv again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly, helpful and professional, particularly at the breakfast location. Also, the hotel has many amenities. Great spa with a pool, sauna and massage area. Gym has lots of good equipment. Atmosphera Restaurant is somewhat overpriced but has a very nice ambiance. The beds were not the most comfortable, however.
Stayed 6 nights in Aug 2020
Response from Alexey Metelskiy on 20 Aug 2020
Dear Sir / Madam, We appreciate your kind feedback about being our guest! That's great you have enjoyed so many services and spend a good time with us! AS for beds, we can make them softer or harder upon guests request. I believe this lifehack will be useful for next visit:) We are looking forward to welcoming you back soon!

10/10 Excellent

Olga, San Francisco

Liked: Cleanliness
Great location, cosy atmosphere, great spa, nice caring personnel
Stayed 9 nights in Mar 2020
Response from Premier Palace Hotel Kyiv Team on 19 Mar 2020
Dear Olga, Many thanks for your kind feedback. We are delighted to note that you had a pleasant experience during your stay with us. We look forward to see you among our Guests in the future) Sincerely, Premier Palace Hotel Team

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place!!! Will definitely be back! 5++++++++++
Stayed 6 nights in Feb 2020
Response from Alexey Metelskiy on 6 Mar 2020
Dear Sir / Madam, We appreciate your fantastic feedback about being the Premier Palace Hotel Kyiv guest and looking forward to welcoming you back soon!

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Alexey Metelskiy on 2 Mar 2020
Dear Alberto, We appreciate your kind feedback and looking forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nomen est omen
Nice, old style 5* Hotel which meant it had quirks. Cannot fault the hotel and some nice flourishes, like the day changing carpets in the lifts. Rooms were not always re-stocked but staff were brilliant and well worth the price of the accommodation to stay there. Would highly recommend for a romantic trip.
Stayed 2 nights in Feb 2020
Response from Alexey Metelskiy on 14 Feb 2020
Dear James, We appreciate your nice feedback about being our guest. That's great we were happy with us! We are looking forward to welcoming you again when you travel to Kyiv!

6/10 Okay

Gerhard, Minneapolis

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
The location is great and that’s why I chose this hotel on this occasion. It’s at the end of Khreschatyk street and close to Arena city and Gullivers. The hotel has Kyiv character. It a 5 star hotel in name but not service and is over price for the value.
Stayed 1 night in Jan 2020
Response from Alexey Metelskiy on 3 Feb 2020
Dear Gerhard, Thank you for your review. That's nice you have like Kyiv and the hotel's location. It's a pity our service did not meet your expectations. I believe we offer a very nice product at a fair price. This is why every review like yours forces us to find solutions for improvements. We kindly invite you to visit us again when you are next time to Kyiv and give a chance to prove Premier Palace Hotel Kyiv has high standards of service and is a very comfortable home away from home.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My third visit to Kharkiv and Kharkiv Place in past six months. Really like this place for comfort, friendliness, service and value. Highly recommended and reading between the lines the locals say it is the ONLY place to stay in their city!
Stayed 2 nights in Jan 2020
Response from Alexey Metelskiy on 30 Jan 2020
Dear Jonathan, Many thanks about our ex-sister hotel in Kharkiv. We do believe you will visit Kyiv soon and enjoy being the Premier Palace Hotel Kyiv guest!

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking
parking is too small , the rest is excellent!
Stayed 1 night in Jan 2020
Response from Alexey Metelskiy on 23 Jan 2020
Dear Irina, We appreciate your kind review and looking forward to welcoming you back!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places to stay in Kyiv. Outstanding service.
Stayed 4 nights in Dec 2019
Response from Alexey Metelskiy on 20 Dec 2019
Dear Sir / Madam, Many thanks for your nice review! That's great you were happy at the Premier Palace Hotel Kyiv! We are looking forward to welcoming you soon back!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was good. Would stay there again. The restaurant has outstanding breakfast
Stayed 1 night in Dec 2019
Response from Alexey Metelskiy on 16 Dec 2019
Dear Sir / Madam, We appreciate your fantastic feedback about being the Premier Palace Hotel Kyiv guest! That's great you were happy with us! We are looking forward to welcoming you back soon!

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Dec 2019
Response from Alexey Metelskiy on 11 Dec 2019
Dear Sir/ Madam, Thank you for your feedback. We hope you were happy at the Premier Palace Hotel Kyiv and looking forward to welcoming you back soon.

10/10 Excellent

Toomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Alexey Metelskiy on 10 Dec 2019
Dear Thomas, We appreciate your fantastic feedback and looking forward to welcoming you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good apart from being bitten by bed bugs
Stayed 3 nights in Nov 2019
Response from Alexey Metelskiy on 10 Dec 2019
Dear Sir / Madam, Many thanks for your nice feedback. It's a pity you had a very sensitive issue in your room. Please kindly advise your room number through message center to investigate this case. Nevertheless, we do believe your next choice in Kyiv will be the Premier Palace Hotel!

10/10 Excellent

Issam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Alexey Metelskiy on 29 Nov 2019
Dear Sir / Madam, We appreciate your nice feedback about being the Premier Palace Hotel Kyiv guest and looking forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019
Response from Alexey Metelskiy on 22 Nov 2019
Dear Sir / Madam We appreciate your kind feedback about being the Premier Palace Hotel Kyiv guest and looking forward to welcoming you back soon.

10/10 Excellent

Lars

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019
Response from Alexey Metelskiy on 21 Nov 2019
Dear Lars, We appreciate your nice feedback about the Premier Palace Hotel Kyiv. That's great you were happy here! We are looking forward to welcoming you back soon!

8/10 Good

Professor John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Alexey Metelskiy on 4 Nov 2019
Dear Professor John, Many thanks for your nice feedback. We do believe you have had a great stay with us and looking forward to welcoming you soon back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Premier Palace Hotel Kyiv on 28 Oct 2019
Dear Sir / Madam. Many thanks for your feedback. We are delighted to note that you had a pleasant experience during your stay with us. We look forward to see you among our Guests in the future) Sincerely, Premier Palace Hotel Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Premier Palace Hotel Kyiv on 21 Oct 2019
Dear Sir / Madam. Many thanks for your feedback. We do believe you have enjoyed being our guest and will come again when you are in Kyiv. Premier Palace Hotel Kyiv Team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
location good reception staff good and helpful and quick Breakfast was ordinary but very expensive for what it was
Stayed 4 nights in Oct 2019
Response from Alexey Metelskiy on 29 Oct 2019
Dear Sir / Madam, Thank you for choosing our hotel as a home away from home in Kyiv. We are happy to know you have liked being our guest. It's a shame we did not meet your expectations in terms of breakfast. Nevertheless, we would like to admit there are always several breakfast options at the hotel. We do believe you will choose us again for the next trip and enjoy your stay at Kyiv's landmark hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Premier Palace Hotel Kyiv on 1 Oct 2019
Dear Guest, Many thanks for your feedback. We are delighted to note that you had a pleasant experience during your stay with us. We look forward to see you among our Guests in the future) Sincerely, Premier Palace Hotel Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Sep 2019
Response from Premier Palace Hotel Kyiv on 29 Sep 2019
Dear Guest, We sincerely thank you for taking the time to review your stay with us - we appreciate your feedback! We do believe you have enjoyed being our guest and will come again when you are in Kyiv. Best regards, Premier Palace Hotel Kyiv Team

2/10 Terrible

Rs

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Ten building is beautiful and in a good area. Problems: 1-The door man will not open the door for you 2-The mattress was worse than a sofa mattress. When I complained they took me to 3 different rooms and they were all the same and they said our new rooms have better mattresses but I didn’t see that. 4-I ordered room service with four items two of the items were wrong. 5-This is the worst the TV had a sound issue and it would cut off every five seconds then It will all completely become slurred I listen to financial news and I wasn’t able to make sense of any of the news that I needed to hear 6-The hostess in their Terrace restaurant was very rude when I arrived there at like 8:30 pm she said there’s no room and we need to go somewhere else but one of the waiters actually set up a table for us
Stayed 2 nights in Sep 2019
Response from Alexey Metelskiy on 29 Oct 2019
Dear Rs, We appreciate your feedback about being our guest. We are sorry for not meeting your expectations in full and would like to express hope the next visit will be a much more successful and memorable one!