Thank you very much for your review. Yes, you are perfectly right as we have never had a restaurant for evening meals as clearly specified in all agents adverts. All the nearest restaurants are only from 1 minute to 5 minutes walks from our hotel. You could have requested a staff to attend to any concerns of your room there and then and be happy with our free service. But it was your decision to communicate to us on this platform now to rectify an issue while you were using the room. A bit too late isn't it?

Thank you very much for your review! It was a pleasure having you stay with us

Dear Geoff, thank you for your review. You never requested to see a member of a staff while staying with us although we saw pass you several times in the corridors. All your issues could have been looked into if you contacted us. We would be happy to see your requests 24hrs. Receptionist is 24hrs as we are the only hotel in the area that welcome guests 24hrs.

Dear David, thank you for taking the time to give us a review, we appreciate your feedback and will take this on board in Anand Lodge's continuous effort to improve our rooms in our aim to be the best value-for-money hotel area. Your comments have been passed on to our maintenance team, thank you.

Thanks Albert for your review. If you would hvae contacted us there and then we would have come and dealt with the issue. Previously we have never had complaints regarding spiders.

Thank you for your review. We are the only pet-freindly hotel in the area so the price we charge is considered reasonable by many of our guests. Regarding the window, we let our guests know both at check-in and in room information leaflet that should you have any issues with the room you need only call the on-site team and they will come and resolve the issue in less than 5 minutes.

Thank you.

Thank you.

Hi Tiffany, thank you very much for your feedback, it was a pleasure having you stay with us!

Hi Gerard, thank you for taking the time to give us a review, it was a pleasure having you stay with us!

Dear Andrew, thank you for taking the time to leave us a review, it was a pleasure having you stay with us!

Dear Adrian, we apologise for this uncommon standard of our rooms, we will take this on board to improve for future stays. Please note that should any guests be unhappy with the room provided, they need only let us know and we will happily arrange for a higher quality room free of charge.

Thank you very much for taking time to leave us a review.

Thank you very much for taking time to leave us a review.

We cannot accept your scoring of 2 and it is not fair on other prospective guests why they should be penalised by your opinion.This is the message we sent you soon after you contacted us: "Hi Rhianne following our conversation earlier on, we are sorry we can not refund you after checking in and made use of the room, especially you requested earlier checking without charging you early checking charges. We checked the room and could not find anything wrong. We have photographic evidences of good use of the bed and drinks by you."

Thank you

Thank you

Thank you

Thank you

Thank you

Thank you

Thank you

Thank you

Thank you

Thank you

Thank you

Thank you

Thank you very much for taking time to leave us a review

Thank you for taking time to leave us a review.

Thank you very much for taking time to leave us a review

Thank you for leaving a review. No one lives in the caravan in back garden. Staff available 24hrs via a secure COVID-19 distancing policy intercom at the reception also 24hrs direct line, mobile and email. You did not order breakfast. Our pictures are updated as and when necessary to reflect updates all the time. You were inside our hotel for only 10 minutes taking pictures. We provide an accurate service as per Expedia description. Premier Inn & Mercure closed at the moment. Sorry we will never accept this review as there is a CAD police case with this booking.

Thank you very much for your review. It was a pleasure having you at our hote.

Thank you for leaving us a review.

Thank you very much for taking time to leave us a review. This really helps us to make improvements. We will definitely look at the 'quirky' 80s style bathroom. Stay safe!

Sorry, difficult to give an informed response. Don't know the details and who posted this review. Stay anonymous doesn't help any hotels to make positive change which travellers will benefit in future.

Thank you very much for your time to rate us.

Thank you for taking the time to leave us a review. Pleasure to welcome you. See you again.

Thank you for taking the time to leave us a review. Pleasure to welcome you. Looking forward to seeing you again.

Difficult to assess genuinity of this anonymous review. We do not know on which areas this review has been based on and who were the guest?

Thank you very much for taking time to leave us a review. It was like family coming to pay us a visit. We really enjoy your company. Looking forward to welcome you again.

Thank you very much for taking time to leave us a review. It was wonderful to have you with us. Come and see us again.

Thank you very for taking time to leave us a review. It was a real pleasure to have you with us. Looking forward to welcome you again at Anand Lodge.

Thank you very much for your time to rate us.

Thank you

Thank you. We don’t agree

Thank you

Thank you. We don’t agree.