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Reviews of Comfort Suites at Katy Mills

2.5 out of 5
Comfort Suites at Katy Mills
25115 Katy Fwy, Katy, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 575 out of 1003 reviews" "
Rating 8 - Good. 255 out of 1003 reviews" "
Rating 6 - Okay. 85 out of 1003 reviews" "
Rating 4 - Poor. 33 out of 1003 reviews" "
Rating 2 - Terrible. 55 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Victor, CEDAR HILL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay. I will come back
Stayed 1 night in Apr 2024
Response from Emma on 18 Apr 2024
Dear Victor,We would like to thank you for taking the time to complete a review. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Anthony, Bensenville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from 0 on 17 Apr 2024
We would like to thank you for taking the time to complete a review. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Jacqueline

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Horrible customer service from evening/overnight employee. If I was running the place she would have been fired last week. Side entrances around 12am were open without key access if safety is your priority. Room was clean (bed/restroom) but floors were dirty. The morning employee made up for it and was very polite. Noticed that A/C wasn’t the coldest but experienced another room from a family member and it was colder. Overall it’s a decent hotel for the price.
Stayed 1 night in Apr 2024
Response from Emma on 15 Apr 2024
Dear Jacqueline, Allow me to apologize on behalf of our hotel for failing to meet your expectations. I have shared your feedback to better handle these types of situations differently in the future.Thank you for your time and valuable feedback.

6/10 Okay

Nicholas

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very rundown and dated. Shower head need to be cleaned, sheets were ratty and cigarette burned, shower curtains were stained. Sheets seemed clean, but the overall place was quote gross. Definitely will not stay here again.
Stayed 2 nights in Apr 2024
Response from Emma, front desk on 14 Apr 2024
Dear Nicholas,I would like to apologize on behalf of our hotel for failing to meet your expectations. I have shared your feedback to better handle these types of situations differently in the future. Thank you for your time and valuable feedback.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great last minute pit stop after a long day of sight seeing (2024 Eclipse) breakfast was disappointing but overall a wonderful place for a great night’s sleep.
Stayed 1 night in Apr 2024
Response from tv on 10 Apr 2024
we are sorry we didnt meet your standards your feedback is very important to us. thank you for choosing to stay with us we hope to see you again.

10/10 Excellent

Tamy, Inez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here numerous times. Great hotel.
Stayed 1 night in Apr 2024
Response from Emma on 8 Apr 2024
Dear Tamy, Thank you for taking the time to complete a review. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon! :)

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Girl at front desk was very rude and sassy. Bad with communication
Stayed 1 night in Apr 2024
Response from Front desk on 7 Apr 2024
Thank you for taking the time to complete a review regarding your recent stay at Comfort Suites at Katy Mills. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Regards

2/10 Terrible

Ibelu

Stayed 1 night in Mar 2024
Response from Front desk staff on 5 Apr 2024
Thank you for taking the time to complete a review regarding your recent stay at Comfort Suites at Katy Mills. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are finishing up a 7 day trip in Texas. We split our time between Houston and San Antonio. I wish I had looked up this property prior to booking the hotels we stayed at. Comfort and space alone, this place is so much better already. Highly recommend it!
Stayed 1 night in Mar 2024
Response from KW on 29 Mar 2024
Thank you so much for visiting with us. We appreciate you allowing us to accommodate you while on your trip. We hope to have you stay with us again in the near future!

8/10 Good

Karen, longwood

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Katy Mills
Stayed 3 nights in Mar 2024
Response from tv on 10 Apr 2024
thank you for choosing to stay with us we hope to see you again soon.

10/10 Excellent

Rudy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Mar 2024
Response from Front desk on 26 Mar 2024
Thank you for taking the time to complete a review. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Angel

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from TV on 20 Mar 2024
thank you for choosing to stay with us we hope o see you again soon

8/10 Good

Ronishia

Stayed 1 night in Mar 2024
Response from Front desk staff on 5 Apr 2024
Dear Ronishia, We would like to thank you for taking the time to complete a review. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from z on 14 Mar 2024
Thank you for taking the time to complete a review. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Kristin, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from tv on 11 Mar 2024
thank you for choosing to stay with us we do our best to make sure your stay is comfortable we hope to see you again soon

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was really good! The only issue I had was with the keys. I had to change them twice because they didn’t work after the 1st time we used them. But everything else was good!
Stayed 1 night in Feb 2024
Response from KW on 8 Mar 2024
We apologize about the key situation. We had our maintenance look into that issue. Thank you for leaving a review as we use it to make our guest happy. Hope you come stay again!

6/10 Okay

Karen, Frisco

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This property was rated a 8.6 on expedia but it was dirty. Stains all over the carpets. No water pressure in shower, water was just barely hot. Desk clerk at check in was not friendly. There was supposed to be breakfast but the only thing they had was yogurt. Hotel looked old and run down.
Stayed 1 night in Mar 2024
Response from 1 on 5 Mar 2024
Allow me to apologize on behalf of our hotel for failing to meet your expectations. I have shared your feedback to better handle these types of situations differently in the future. Thank you for your time and valuable feedback.

4/10 Poor

Lauren

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
The concierge upon arriving was extremely rude especially in front of my kid, and the remote to the tv looked as if it had never been cleaned since bought for the hotel, had dried up food etc in the crevices I refused to touch it. Shower was dirty, fitness room was hot.
Stayed 1 night in Feb 2024
Response from KW on 26 Feb 2024
Thank you for taking the time to complete a review regarding your recent stay at Comfort Suites at Katy Mills. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Terese

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff wasn’t friendly and they never came clean our rooms ran out of towels just bad customer service overall
Stayed 2 nights in Feb 2024
Response from KW on 26 Feb 2024
Allow me to apologize on behalf of our hotel for failing to meet your expectations. I have shared your feedback to better handle these types of situations differently in the future. Thank you for your time and valuable feedback.

8/10 Good

Ahmed

Travelled with family
Average
Stayed 2 nights in Feb 2024
Response from tv on 21 Feb 2024
thank you for choosing to stay with us we hope to see you again soon

6/10 Okay

Loc

Stayed 3 nights in Feb 2024
Response from KW on 22 Feb 2024
Thank you for leaving a review. We hope to have you back with us soon!

6/10 Okay

Kanisha

I liked the fact that the room was a nice size. I did like that there were dingy towels with a hint of permanent brown staining provided, seeming as though they were old towels. I have always been given throughouly clean/white towels at many other hotels. Also, I was not aware of the $100.00 deposit upon booking my stay through Expedia.
Stayed 1 night in Feb 2024
Response from KW on 19 Feb 2024
We would like to thank you for taking the time to complete a review. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Jong

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from KW on 12 Feb 2024
We would like to thank you for taking the time to complete a review. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Sekou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from KW on 18 Jan 2024
Thank you for leaving a review. We appreciate you staying with us!

2/10 Terrible

Neil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sucks all around
Stayed 2 nights in Jan 2024
Response from KW on 18 Jan 2024
Thank you for taking the time to leave a review regarding your recent stay at Comfort Suites at Katy Mills. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Rebecca

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We left to go get something and when we returned at around nine am the staff had cleaned out our room and took our items out and left them at the front desk. It was not even time to check out and we left a do not disturb sign on our room. A very horrible experience especially since we were planning to stay another day or two.
Stayed 1 night in Jan 2024
Response from KW on 18 Jan 2024
Thank you for taking the time to leave a review regarding your stay at Comfort Suites at Katy Mills. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Lynel

Stayed 2 nights in Jan 2024
Response from KW on 1 Feb 2024
Thank you for leaving a review!

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from KW on 11 Jan 2024
Thank you for taking the time to leave a rating. We truly appreciate it!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from KC on 29 Dec 2023
Thank you

2/10 Terrible

Hermeliza

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from KC on 29 Dec 2023
Thank you for taking the time to provide us your feed back.

10/10 Excellent

Silvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Staff was very friendly.
Response from tv on 7 Feb 2024
thank you for staying with us your feedback is very important to us we hope to see you again soon

10/10 Excellent

Silvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. The staff was friendly and helpful.
Response from tv on 7 Feb 2024
thank you for staying with us your feedback is very important to us we hope to see you again soon

8/10 Good

Veronica

Travelled with partner
Stayed 1 night in Dec 2023
Response from tv on 27 Dec 2023
thank you for taking the time to do our survey we hope to see you again

8/10 Good

Rodney

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from tv on 27 Dec 2023
thank you for taking the time to do our survey we hope to see you again

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower water not hot
The Water in the Shower is not hot,it need to be hot it was cold
Stayed 1 night in Dec 2023
Response from tv on 27 Dec 2023
Sorry about the inconvenience we are looking into it thank you for staying with

10/10 Excellent

napoleon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from KW on 23 Dec 2023
Thank you for the rating. We appreciate you choosing our hotel!

8/10 Good

Michael

Liked: Property conditions & facilities
Very clean.
Stayed 6 nights in Dec 2023
Response from KW on 23 Dec 2023
Thank you for leaving a rating. We hope to see you back soon!

10/10 Excellent

Jamie M

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from KW on 22 Dec 2023
Thanks for your rating!

10/10 Excellent

Rodolfo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from KW on 19 Dec 2023
Thanks for taking the time to leave a review. We appreciate all feedback!

10/10 Excellent

Jason

Stayed 1 night in Oct 2023
Response from KW on 18 Dec 2023
Thank you for taking the time to leave a review. We appreciate you staying with us!

2/10 Terrible

Elizabeth, Richmond

Stayed 3 nights in Dec 2023
Response from KW on 1 Jan 2024
Thank you for leaving a rating. We hope to have you back in order to provide the accommodations you were expecting!

8/10 Good

Santiago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check out is too early
Stayed 1 night in Dec 2023
Response from KW on 11 Dec 2023
Thank you for your comments. Check out is set at 11AM in order for housekeeping to have time to clean. Sorry for any inconvenience this may have caused. We do offer a late check out if requested. Hope to have you stay with us again!

10/10 Excellent

Terri

Stayed 1 night in Dec 2023
Response from KW on 1 Jan 2024
Thank you for the review. We appreciate you taking the time to survey us!

2/10 Terrible

Farheen

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
The sleeping pillows were not proper and we asked for extra. They didn’t give it. The room was very dark, not proper lighting. And it smelled. We left a day early because it was uncomfortable.
Stayed 2 nights in Dec 2023
Response from KW on 11 Dec 2023
Thank you for leaving your concerns for us to address. Every room has an additional pillow and due to high demand we are not able to provide more if not available. Thank you for your stay with us!

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from KW on 11 Dec 2023
Thank you for your review!

2/10 Terrible

LeRon

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Safety and Security are not important
Made a complaint 2 nights of the stay about strangers knocking on my door early in the morning (5am Thursday 30th of November) and covering my peephole. The lady working the front desk hung up on me because I was upset about it and did not feel safe. I went down at 6am and talked to some other patrons who had the same problem and told the lady I was going to talk to the manager and would like a refund because of the way she handled the situation. I was going to have them check the cameras to find out who was causing the problems. The lady called the police to have me removed before I could talk to her manager to protect her inability to handle a safety/security concern of a customer. I work as an Azure Cloud Engineer for a prominent company here in Houston and at 54 have never been asked to leave a hotel. However, I did get a refund but I think I should have been refunded for the entire stay. Want to feel safe and secure, do not stay here.
Stayed 3 nights in Nov 2023
Response from KW on 11 Dec 2023
We try to address every valid complaint accordingly. We can assure you proper protocols were followed!

10/10 Excellent

Timothy

Liked: Staff & service, property conditions & facilities
Great stay. We were in town for a horse show at Great Southwestern Arena and it was convenient and less expensive than the host hotel, that was no closer. Room was clean and maid service was daily. Nice room with coffee maker, microwave and refrigerator. We will definitely stay again next time we are in town.
Stayed 3 nights in Dec 2023
Response from KW on 9 Dec 2023
Thank you for your review! We hope to have you back to stay very soon.

8/10 Good

Tim

Stayed 2 nights in Dec 2023
Response from KW on 9 Dec 2023
Thank you for your rating!

10/10 Excellent

Dewauna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Liv on 6 Dec 2023
thank you for taking thet time for your feedback, and we hope to see you again on your stay with us.

4/10 Poor

John-Mark

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Liv on 6 Dec 2023
Sorry about any inconvienant and your feedback is very important. We take this in considering, and we hope you have a wonderful day.