I booked my room at the Countryside Suites through Hotels.com for the weekend of the Ed Sheeran concert at Arrowhead. I booked a single king sized bed room. The pictures on the Hotels.com app didn't make the rooms look great but they didn't look terrible either. We arrived well after the 3:00pm check in time, around 4:30pm and were given room 220. After going to my room to find that it was a single full sized bed, maybe a small queen size, I immediately went back to the front desk to get it corrected and was told that a room was not immediately available and to come back after 6 to get the room that I booked, the front desk said they'd give me the best room they had. But based on the condition of the original room, stained carpet, someone else's hair in the shower, lights not working properly, toilet running constantly, sink not draining, weird smell mixed with cigarettes and to pile on that, the pool was covered up, in the beginning of August. We were so disappointed at the original room we decided to throw our bags back in the car and we were going to leave after our Uber ride back to the hotel, we looked in the room to check to make sure nothing was left behind and handed the key card back to the front desk where I told them about our "stay" and that we'd rather drive nearly 4 hours back home than to stay in their hotel whereupon I would contact Hotels.com to get a refund. After a chat with them, their only offer to make it right was a $25 voucher toward future services👎