Superior Double Room | Desk, laptop workspace, free WiFi, bed sheets
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Reviews of The Vista Inn

2 out of 5
The Vista Inn
626 Columbia St W, Kamloops, BC

Reviews

7.4

Good

Rating 10 - Excellent. 50 out of 166 reviews" "
Rating 8 - Good. 58 out of 166 reviews" "
Rating 6 - Okay. 29 out of 166 reviews" "
Rating 4 - Poor. 12 out of 166 reviews" "
Rating 2 - Terrible. 17 out of 166 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities
Such a peaceful stay in the spacious room. And super helpful and friendly staff.
Stayed 2 nights in Jan 2024
Response from Myah on 30 Jan 2024
Hi Melody! Thank you so much for your kind words and for taking the time to leave us this review! We hope we see you again in the future!

8/10 Good

Colleen

Stayed 1 night in Dec 2023
Response from Myah on 30 Dec 2023
Hi Colleen, Thank you for the review! please let us know what we can do in the future to give you a 5/5 experience!

10/10 Excellent

Aries

Stayed 2 nights in Dec 2023
Response from Rahul on 14 Dec 2023
Hi Aries, Thanks so much for this awesome review! We hope to see you again!

8/10 Good

CHRIS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Synth-wave vibes
Cool vibe, great view and good location. The free breakfast was a nice bonus. They're really sprucing up the property and I look forward to staying again!
Stayed 1 night in Oct 2023
Response from Rahul on 14 Dec 2023
Hey Chris! Thank you so much for this amazing feedback! We appreciate the time you took to leave us this great review. We hope to see you again in the future!

10/10 Excellent

Mark

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very accommodating and friendly! Room cleanliness was excellent. Beds very comfortable. Nice resent renovations. Price was very affordable. Only issue was that sound travelled easily from 2nd floor to room below. Suggest a 2nd floor room.
Stayed 3 nights in Nov 2023
Response from Myah on 21 Nov 2023
Thank you so much Mark! We will take your comments seriously and look at how we can help mitigate noise transfer between rooms! We hope we can accommodate you again!

8/10 Good

Crystal

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Myah on 31 Oct 2023
Hi Crystal, Is there anything we could have done to make your experience a 10/10? Thank you for the review!

2/10 Terrible

Lauren

Disliked: Cleanliness, staff & service
Room was not clean upon checking in.
Stayed 1 night in Oct 2023
Response from Myah on 31 Oct 2023
Hi Lauren, We are truly sorry for the mix-up in our system that resulted in you being booked into a room that was not ready yet. We hope that our immediate apologies and transfer to an upgraded room made a difference. We hope we can host you again in the future.

8/10 Good

Tanurag

Liked: Cleanliness, staff & service, amenities
Honestly if u just need a place to stay for the night it’s perfect. Super affordable and the rooms were nice with a pretty nice view. Staff were nice and helpful. Renovations going on but it still gets the job done. Only con is that the plumbing is pretty loud for the surrounding rooms next to you. But overall I would recommend it, doesn’t look the best from outside but is good from the inside.
Stayed 1 night in Oct 2023
Response from Myah on 29 Oct 2023
Thank you so much for this review Tanurag! We have done a lot of work to update our rooms and we are so glad you enjoyed your stay!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Myah on 29 Oct 2023
Thank you for the review Andrew!

10/10 Excellent

Keri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I made an error in my hotel bookings and was so lucky to be able to snag one of their last rooms because there was a volley boll tournament going on that weekend. The person at the front desk was super friendly and very helpful. The beds and sheets were VERY COMFORTABLE.
Response from Myah on 29 Oct 2023
Hi Keri, We are happy to have been able to accommodate you! We hope the next time you are in Kamloops you choose The Vista!

10/10 Excellent

Peyton

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and very clean and nice rooms
Stayed 2 nights in Oct 2023
Response from Myah on 29 Oct 2023
Thank you for this review Peyton! We strive to provide excellent customer service!

8/10 Good

Ronald A

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Myah on 17 Oct 2023
Thank you Ronald! If there is anything we can do to improve your next stay please let us know!

10/10 Excellent

Hsin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended for a short stopover hotel. Room is clean, spacious and quiet. Bed is very comfortable. Staff is very friendly. Amazing view from balcony.
Stayed 3 nights in Oct 2023
Response from Myah on 11 Oct 2023
Thank you for this 5/5 review! We hope to see you again and are so glad you enjoyed your stay!

8/10 Good

Liliana

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Myah on 12 Oct 2023
Thank you Liliana! We will see you again!

10/10 Excellent

Edward M

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The asthetic of the Vista Inn signage and photos charmed me, the price was very reasonable compared to other inns in the area and the front desk staff made checking in smooth and easy! Plus, there is an actual public vista next to the inn and an Indian restaurant to boot. The room Stayed in had a lovely view and small balcony, it was clean, the pillows fluffy, bed and bedding clean and cozy. The Vista Inn is close to food and retail by car, bus, and walking. I will gladly book another stay at the Vista Inn the next time I am in the area.
Stayed 1 night in Oct 2023
Response from Rahul on 7 Oct 2023
Hey Edward! Thank you so much for this amazing feedback! We appreciate the time you took to leave us this great review. We hope to see you again in the future!

6/10 Okay

Kelly

Travelled with partner
Clean, safe and comfortable. Very close to the University where we were going to a wedding. Generally, a good location. Does have a pool if that is important. Had a free bagged breakfast with juice, granola bar, muffin and frozen apple. Would stay again if in the area.
Stayed 2 nights in Sep 2023
Response from Myah on 11 Oct 2023
Hi Kelly! Thank you for the review! We see you only gave us a 3/5, but it sounds like you had a good experience! If there is anything we can do to improve please let us know!

6/10 Okay

Paul

Travelled with partner
Liked: Staff & service, property conditions & facilities
Clean, nice furniture, but: the room needs extra lamps, a comfortable chair, another nightstand, privacy window covering. Also, if you are offering a “ breakfast included “, then a “grab and go”that is not even available before 9 a.m. is just not The view is potentially great, but our room overlooked a roof and a back door of a restaurant on the same property. I don’t plan to stay there again.
Stayed 1 night in Sep 2023
Response from Myah on 12 Oct 2023
Hi Paul! Thank you so much for your feedback on the lamps being needed in the rooms. We took this feedback and have ordered an additional lamp for every room! Feedback like this helps us improve. We hope we can see you again in the future!

10/10 Excellent

Robin

Stayed 6 nights in Sep 2023
Response from Myah on 13 Oct 2023
Thank you Robin! Please let us know if there is anything we can do to improve your next stay with us!

6/10 Okay

Leslie

Travelled with partner
Liked: Cleanliness, staff & service
Nice room. All redone & clean. Nice view but it’s over a grungy parking lot with rubble. Looks like they are working on improvements though. Restaurant was closed & there was no information on the door indicating that & also nothing on the website. No where close to eat, so had to spend $40 on a taxi. Cute little Nespresso machine in the room but we couldn’t get it to work - pucks kept falling through. Super annoying at 6:30 am!! Had to jump in our truck a go get some coffee. No microwave except in office which is closed in early am. Nice staff - maybe it will be better once all improvements are complete.
Stayed 1 night in Sep 2023
Response from Myah on 22 Sep 2023
Hi Leslie, Thank you for your kind words about our hotel and renovations! We are still actively working on completing the outside of the building. We do not have microwaves in the standard rooms, however for your next stay if you book a kitchenette there will be a microwave inside the room. Thank you!

8/10 Good

Sam

Stayed 2 nights in Sep 2023
Response from Myah on 12 Oct 2023
Thank you for the review Sam! I hope we will see you again!

10/10 Excellent

Giuseppe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully renovated rooms for a reasonable price. Lovely view of Kamloops.
Stayed 1 night in Sep 2023
Response from Myah on 18 Sep 2023
Hi Giuseppe, Thank you for your kind words! We have tried very hard to ensure all our guests are happy with their accommodations. We hope to see you again!

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to locate off of the highway, easy check in and room was clean. Unfortunately no morning breakfast. Plumbing from other rooms and AC noisy.
Stayed 1 night in Sep 2023
Response from Myah on 18 Sep 2023
Hi Joseph, Thank you for leaving us this review! We appreciate your kind words on the cleanliness of the room. We do have breakfast available in the morning after 9 a.m., with pickup located in our office. Thank you for letting us know about the AC being loud. We will investigate this! Thank you and we hope to see you again.

6/10 Okay

Christina

Stayed 1 night in Sep 2023
Response from Myah on 18 Sep 2023
Hi Christina, Thank you for taking the time to leave us this review, could you elaborate at all on why we were not a 5/5 experience?

8/10 Good

Patsy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Rahul on 16 Sep 2023
Thank you for the review Patsy! Let us know what we can do to make your next stay a 10/10!

8/10 Good

niki

Liked: Cleanliness, staff & service
Rooms were recently renovated so room was ver nice and clean. Outside was still be renovated. Staff friendly
Stayed 1 night in Sep 2023
Response from Myah on 15 Sep 2023
Hi Niki!Thank you so much for your review! We are currently working on the outside of the building but should have the work done shortly. We hope to see you again!

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was soft and didn’t have support. However the room has everything we needed and was nicely upgraded otherwise. For the price we were happy enough. If they replace the beds and the a/c could be controlled via thermostat as it’s highly placed, this would be a 5/5
Stayed 1 night in Sep 2023
Response from Myah on 11 Sep 2023
Hi Rachael! Thanks so much for this feedback! We appreciate the time you took to leave us this great review. We hope to see you again in the future!

10/10 Excellent

anna

Liked: Cleanliness, staff & service, property conditions & facilities
The guy on checkout was awesome!! friendly and helpful. Beds where comfy! Room could use another light at night they are dark!! highly recommend
Stayed 2 nights in Sep 2023
Response from Myah on 7 Sep 2023
Hi Anna, Thank you so much for recognizing our amazing employees! We are looking into putting another lamp in the room after your comment!

8/10 Good

Nitasha

Stayed 3 nights in Sep 2023
Response from Myah on 25 Sep 2023
Thank you for the review! Is there anything we could have done to make your stay better?

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Myah on 7 Sep 2023
Thank you Patricia! We would love to know what made your stay so great!

6/10 Okay

Gerry

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Great location, but windows didn’t open , loud air conditioner and very stark room. Room amenities were good .
Stayed 1 night in Sep 2023
Response from Myah on 7 Sep 2023
Hi Gerry, On your next stay if you book a room with a balcony you will be able to enjoy the awesome views and some fresh air! Thanks for taking the time to leave us this review!

8/10 Good

Michael, Squamish

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is undergoing renovations. The room I had was renovated and clean. The Nespresso coffee is a great perk and the view was excellent.
Stayed 2 nights in Aug 2023
Response from Myah on 31 Aug 2023
Hi Micheal, Thanks for the review! What could we have done to make your stay 5/5? We are so happy you enjoyed your coffee and the view!

10/10 Excellent

Riva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like : beautiful night view through the window. unlike : noisy when other's using water.
Stayed 2 nights in Aug 2023
Response from Myah on 31 Aug 2023
Hi Riva!Thanks for this review! We are so grateful you took the time to leave it. We hope to see you again in the future!Myah LawrenceManagerThe Vista Inn

10/10 Excellent

Zivai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Myah on 31 Aug 2023
Thank you Zivai! If you have any comments as to what made your stay so great please let us know!

8/10 Good

Norm

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Rahul on 28 Aug 2023
Thank you for the review Norm! Let us know what we can do to make your next stay a 5/5!

6/10 Okay

Annie

Liked: Staff & service
You get what you pay for. Room had a moldy smell. They are doing renovations here, maybe they havent gotten to our section yet. Beds were comfortable.
Stayed 1 night in Aug 2023
Response from Myah on 31 Aug 2023
Hi Annie, Thank you for your review! We are sorry you didn't have a 5/5 experience with us. All the rooms we have open are renovated with brand new flooring, furniture, mattresses, linens, appliances, and more. After checking out the room we did not notice any sort of smell. If you could email us with more specific information of the smell we would like to get to the bottom of it. Thank you, Myah LawrenceManagerThe Vista Inn

10/10 Excellent

Shelby, Carnwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Myah on 24 Aug 2023
Hi Shelby, Thanks so much for this awesome review! We hope to see you again!

8/10 Good

Dorothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay at the Vista Inn was very nice. We enjoyed being there,
Stayed 3 nights in Aug 2023
Response from Rahul on 21 Aug 2023
Thank you for the review Dorothy! Let us know what we can do to make your next stay a 5/5!

10/10 Excellent

Sherman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night as a stop driving from Calgary to Vancouver. Were advised that the Inn has been under renovations for quite some time but took a chance and booked anyway. Check in was quick and easy, reception staff were friendly and efficient but failed to inform us of the later office hour opening at 9 am. Being through travellers we missed the advertised “grab and go” included breakfast as we departed at 8 am. Not a deal breaker for us as our stay was fairly priced. Our room was spacious and newly renovated but not very sound proof as we could easily hear the people above walking about. Bed was comfortable and clean. Air conditioner worked well but was very noisy. Overall not a bad place to stay for one night.
Stayed 1 night in Aug 2023
Response from Rahul on 21 Aug 2023
Hey Sherman,Thank you for giving a chance to the Vista Inn for your recent stay. We are thrilled to hear that you had a great time with us and thanks for the detailed review we are doing our best to improve as much as we can and your feedback is invaluable to us, we are committed to making your next stay even better. We can't wait to welcome you back and give you the exceptional experience you deserve. Rahul Gulati Front Desk SupervisorThe Vista Inn

2/10 Terrible

Gillian

Disliked: Cleanliness, amenities, property conditions & facilities
The person was very unhelpful.
Stayed 1 night in Aug 2023
Response from Myah on 31 Aug 2023
Hi Gillian, As discussed on the phone with you, you did not go to the correct property. We would still be happy to welcome you to The Vista Inn in the future. Thank you, Myah LawrenceManagerThe Vista Inn

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Myah on 31 Aug 2023
Hi Susan! We are so glad you had a great time at The Vista Inn! We will see you next time.Myah LawrenceManagerThe Vista Inn

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Like staying at this place because it has a good area, close to pretty much everything and central to where I have to be. I just have to remember what streets I have to be on to get to where I am going. Once I get that I will be ok.
Stayed 3 nights in Aug 2023
Response from Myah on 14 Aug 2023
Hi Raymond! We are so happy to hear you have come back multiple times. Please let us know how we can assist you with finding us faster next time!

10/10 Excellent

Nikita

Travelled with family
Liked: Staff & service
Pleasant room. Helpful staff, specially Sid.
Stayed 1 night in Aug 2023
Response from Myah on 14 Aug 2023
Hi Nikita, Thank you for leaving us this review! All our staff strive to give everyone the best experience. Sid is happy to hear you left with that impression!

10/10 Excellent

Valerie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient. Good restaurant nearby
Stayed 1 night in Aug 2023
Response from Myah on 14 Aug 2023
Hi Valerie! Thanks for this awesome review! We are so grateful to have the amazing Flavours of India on-site and able to provide our guests with amazing authentic Indian food!

6/10 Okay

Bruce

Travelled with family
Older motel that’s being updated. Very basic accommodations at a reasonable price. Location is very good, plenty of restaurants around within walking distance. Comfortable bed, loud AC wall unit.
Stayed 1 night in Aug 2023
Response from Myah on 14 Aug 2023
Hi Bruce, Thank you for the review! We are so sorry you didn't have a 5/5 stay. We will be adding more amenities when our pool and breakfast bar are able to be opened.

8/10 Good

glen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They have done a nice job on updating the hotel and very nice people.thank you
Stayed 1 night in Aug 2023
Response from Myah on 31 Aug 2023
Hi Glen!Thank you for the review! Is there anything we could have done to make your stay better?

8/10 Good

Leilani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, very friendly staff. Air-conditioning was not working well.
Stayed 1 night in Aug 2023
Response from Myah on 10 Aug 2023
Hi Leilani, Thank you for your kind words! The air conditioners are all brand new, was it not cooling the room well enough or was it noisy? You can reach out to manager@thevistainn.com with anymore feedback. Thanks!

10/10 Excellent

Barbra

Stayed 1 night in Aug 2023
Response from Rahul on 7 Aug 2023
Hey Barbra, We are really glad to know that you had a great stay, and thank you for the AWESOME review. We would love to see you again.

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Rahul on 7 Aug 2023
Thank you Ken for a great review, we would love to host you again at The Vista Inn, If there is anything we can do to make your stay a 5/5 next time please let us know! Rahul GulatiFront Desk SupervisorThe Vista Inn

6/10 Okay

Bruce

Liked: Staff & service
Older motel that has been renovated reasonably well. Beds were nice! An affordable option for a quick stay, Starbucks across the street for Mom & Dad and a Domino’s for the kids!
Stayed 1 night in Aug 2023
Response from Rahul on 7 Aug 2023
Thank you Bruce for a great review, we would love to host you again at The Vista Inn, If there is anything we can do to make your stay a 5/5 next time please let us know! Rahul GulatiFront Desk SupervisorThe Vista Inn

10/10 Excellent

Jessica Amarachi

Liked: Cleanliness, staff & service, property conditions & facilities
A neat hotel and staff were friendly.
Stayed 3 nights in Jul 2023
Response from Rahul on 7 Aug 2023
Hi Jessica, We are so happy to hear you enjoyed your stay. We hope to see you again in the future! Thanks, Rahul Gulati Front Desk Supervisor The Vista Inn