Exterior

Reviews of The Rustic Inn

3.5 out of 5
The Rustic Inn
475 N Cache, Jackson, WY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 679 out of 999 reviews" "
Rating 8 - Good. 231 out of 999 reviews" "
Rating 6 - Okay. 65 out of 999 reviews" "
Rating 4 - Poor. 16 out of 999 reviews" "
Rating 2 - Terrible. 8 out of 999 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

sarah, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel in a great area.
Stayed just before the winter season arrived. Was very quite in and around hotel. Fantastic stay and every staff member were so polite and friendly.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and convenient
The rooms and especially bathrooms are very nice. It's located on the main road into town. Convenient and well constructed and maintained property. It's used heavily by tours so it can become a bit busy and noisy from bus traffic.

10/10 Excellent

jane, colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our best choice in Jackson
We saved the best for last on our anniversary road trip and stayed at the Rustic Inn resort in Jackson. Our room was cute and "cabin like" but we were not roughing it at all. Very comfortable warm and cozy with a lovely bath and comfortable bed. Included frig and safe and plenty of ice.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to all there is to do in Jackson
Very pleased with the room and the hotel grounds and amenities.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Just a 10 minute walk to town centre. Hot tub and pool area great. Friendly reception and breakfast included. Lovely grounds.

6/10 Okay

Jennifer, Indiana

Liked: Staff & service
Disliked: Property conditions & facilities
Fire pits made this place
In walking distance to Jackson which was nice. Our room was a little worn. One coffee cup for two people. Stains on the rug and a water spot in the ceiling of the shower. The fire pits and outdoor bar really made this place. Got a bottle of wine each night and relaxed after a day of exploring.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay
Clean, quite and beautiful place to stay. We will be returning

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Best option in the town. Beatiful and quiet. Excellent place to stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hotel is great. The bar is awful.
I enjoyed my stay greatly, but one evening I went to the bar to order a late dinner. There were no less than 20 dirty glasses on the bar and in front of me was a very large jar of maraschino cherries, with no lid. One bar tender was griping with the other. She broke a wine glass in the dishwasher and just left most of it there. The trash can was overflowing and in plain sight. They didn't have some of the wines on the wine list. They pour 4 oz. of wine. Ridiculous. I will stay there again, but I will never go to the bar. On a positive note, the breakfast is wonderful.

6/10 Okay

Californians

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property with a short walk to town
The grounds are very well kept. The creek access is very cool with the bridge over to the tepee area. Hot breakfast included was good with the exception of the coffee. Only complaints I had was that the alarm clock in the room went off at 6am & then we were awoken again by a knock on the door at 8am from housekeeping.
Creek with the tepee
Lagoon area with deck/chairs

10/10 Excellent

Beth, Sarasitam FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Grounds
Great rustic hotel within walking distance to downtown or the hotel will shuttle you there. Breakfast was great abd we enjoyed the bar. We particularly enjoyed the fire pits in the evening. We had a great stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view!
Great trip! Hotel was convenient, clean and the food was excellent. If we were ever to travel to Yellowstone again, we would certainly stay here!

10/10 Excellent

Team Habra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this place. It was incredibly beautiful and relaxing. It was perfect and close to everything. It was clean and very quiet. We will defiantly be staying here again. Loved the teepees and the nature walk. Perfect place to stay with kids.

10/10 Excellent

senior traveler, cape cod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Creek side location is just the thing
Well maintained resort on creek. Beautiful setting. Walk to downtown Jackson or take shuttle. Good breakfast included. We used after family reunion in YS and were very pleased.

10/10 Excellent

Jan and Bill, Allentown PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well kept hotel, great location
We stayed in a superior king cabin, which means it was a separate small cabin with a king sized bed so you did not hear your neighbors and the bed was large and extremely comfortable. The room size was large and had a separate sitting area with a sofa bed. The only issue was the tv was mounted on a stationary mount on the wall right in front of the king bed. Viewing from the sofa bed, sitting area, was not very good. My suggestion would be either move the tv and center on the wall between the bed and sofa bed or attach it to a swing arm so it can be repositioned when necessary. The front porch of the cabin had two Adirondack chairs and small table. Our cabin location was excellent. Near the main parking lot and front desk but not facing it and near the creek with a creek view although not facing the creek. The extra cost of creek facing cabins in my opinion would not be worth it. The creek was nice and had a walking path around it with a couple of walking bridges. Very relaxing set up. They provide gas fire rings with a few Adirondack chairs and other wooden chairs. The also have 2 teepees with a fire ring and comfortable seating inside. Very courteous and knowledgeable staff including the bell staff who also are the shuttle drivers. Great shuttle service into Jackson Hole town area and JAC airport. Very good hotel location. About a 10 minute drive to airport and 20 minutes to Grand Teton National Park which you drive through to get to Yellowstone, about another 20 minutes.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs
Found bed bug in room. when night watch was told, we he said it was probably a tick because bed bugs couldn't live in their climate. However, we just arrived that day and had only been on the streets in town.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay while visiting Grans Tetons
This place is simply beautiful. Rooms are comfortable, clean and well equipped. Love the Keuric coffee maker with Starbucks coffee. Breakfast is excellent and included. Staff is efficient and friendly. Don't miss the tipi on the back of the property with built in fireplace. The creek is nice to see and hear. This is the place to stay when visiting Jackson Hole and the Grand Tetons National Park.
Creek and tipi.
Fireplace inside tipi.
View from the rear of the property...amazing!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Grounds!
Room was beautiful and very clean. There are a lot of Canada geese on the grounds that leave little piles around so be careful where you step! Other than that everything was very nice including breakfast buffet!

10/10 Excellent

Mary, Littleton, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had gone to Jackson for work, and brought my husband along for his R&R. What a romantic setting! I appreciated the breakfast each day before I set out to meet my clients.

10/10 Excellent

wellsteel, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
National Parks Tour
My wife and I are visit several NP this Sping. We chose the Rustic Inn for its closeness to both Yellowstone and Grand Teton NP. We were very pleased with the rustic look to the resort and our room. The bath was very updated. It even had nice robes for us to wear. Each morning we enjoyed a substantial buffet breakfast. All in all, we had a great visit.

8/10 Good

Po-Yao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

JimsTreks, Dana Point, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel for relaxing and touring.
Exceeded our expectations. Excellent room and service. Loved it!!

10/10 Excellent

Stephanie K, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenomenal Jackson Hole getaway
The staff were amazing, the spa was glorious, and the location was perfect!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the perfect "Rustic" get away
Great Room, Great place even a guitar playing Bartender.

8/10 Good

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

dani , new jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing honeymoon
This hotel is the best...from the unique private rooms, to the close town distance, to the bartenders, to really everyone who works there, and how much they will go out of their way for you. Jackson is amazing and the rustic inn brings the whole experience together. Scott was awesome at the bar and made us feel special and always welcomed us to a great time and it's a great place to connect with others. There are ski rentals on property and very effortless to get them to and from mountain ( we got 5 feet of powder!!!). I would go back to the rustic inn over and over again! Awesome job guys!!! Thanks for an amazing honeymoon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice lodging option at Jackson Hole
We spent a few days before Easter to ski and we really enjoyed it. The hotel is located close to the city center, at walking distance to many restaurant and dining options, and they also offer convenient shuttle to/from airport and to ski resort, and also taxi service to other areas in town. The staff was very kind.

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rustic (yet luxurious) Inn
From arrival to departure, we were exceedingly pleased. The onsite restaurant and wine cellar were exceptional.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Perfect. All we could have asked for and more. Great sized room, very clean. The choice at breakfast had a great selection, and the scenery and location is great!

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
We enjoyed our stay at the Rustic Inn and in Jackson WY!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant hotel.
Great hotel! We were there for skiing and enjoyed our stay. Super breakfast provides a great basis for an active day, well taken care off. Provides a shuttle bus to and from the shi area. The return shuttle leaves 3.30pm what is the same time the ski school finishes. Having the shuttle leave at 4.00pm would be easier for the children that take the ski school. For them the 5.00pm shuttle is too late. To other suggestions, larger trash cans in the rooms and brighter light bulbs in the rooms would add to the comfort level. Personnel is very accommodating. We had a great experience. Highly recommended.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Mountain Retreat
This place was great. We stayed in one of the cabins and wish we could have stayed more than one night. Great decor in the room. The grounds and mountain surroundings were peaceful. Great restaurant and bar area. Stayed here during ski trip and would like to come back during warm weather.

8/10 Good

Snow getaway, P Tx

Liked: Cleanliness, staff & service, room comfort
Great place to relax
Awesome shuttle service n concierge service...they booked an awesome snowmobile excursion for us...the only thing i would change is their breakfast menu...it needs pancakes n omelets

6/10 Okay

Executive, Austin, TX

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Comfortable & good location near Jackson downtown
The staff for the most part are very helpful and responsive to requests during our stay. The cabins were very well appointed and comfortable. Dining was only available in the bar where the seating is limited. We ordered a special pork belly flat bread and trout which were not well prepared and a pasta dish which was fine. Flat bread had a bottled bar-b-q sauce and one small chunk of pork on each piece (skimpy) and trout was dry - tasted previously frozen. The menu is expensive and dishes we ordered were mediocre. You can eat in town at great restaurants at equivalent or less cost. I attempted to work in the cabin one morning using WiFi internet and experienced chronic connectivity drops. A manager acknowledged the problem was known throughout the resort and kindly provided a modem booster which did not solve the connectivity problem. It took so long due to connectivity issues I missed a day of skiing - very frustrating experience and unproductive. When my son checked us out and politely provided feedback to the front desk on the food and internet issues the young man stated they would "take your comments under consideration." On the contrary, my Millennial son stated "he did not seem to take the feedback seriously and they shouldn't have kids running the front desk." To be fair, the housekeeping and restaurant staff are very polite, responsive and courteous.

10/10 Excellent

Ashli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Andrea, Idaho Falls

Liked: Cleanliness, staff & service, property conditions & facilities
Jackson Getaway
Great hotel, the only down side the bed was hard :(

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great location! Great breakfast. Dinner menu over priced for what you get especially appetizers.

10/10 Excellent

Justin, Brisbane, Aus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Had a fantastic stay at the Rustic Inn at Jackson. All the staff were extremely friendly especially the guys in the bar/bistro Jesse and Scott. The food was excellent for both the free breakfast and especially the food in the bistro. Great location just outside the town square. Rooms very clean and tidy and the bathroom shower was great. All the drivers were great, from airport pick up to being driven around town and the ski shuttle. Would highly recommend to anyone staying in Jackson.

10/10 Excellent

ROSELIA, Coral Gables

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girls' Week
I was in Jackson for a week visiting my daughter. This hotel is a great place to stay. It provides transportation to the airport, so right there you save $50 each way. It also provides transportation to the Jackson Hole ski area as well as to downtown Jackson. The rooms are large and comfortable plus you get an amazing breakfast buffet in the morning. Will highly recommend.

10/10 Excellent

kim, brooklyn, ny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel with great amenities
my boyfriend and I just returned from a 8 day trip to the rustic inn and jackson hole and everything was great! we stayed in a creekside king cabin and loved our room (127)! our cabin was very private, yet close to the main building. there is a creek that runs through the property and in front of the cabins. we saw deer, birds, ducks, etc on a daily basis. it was a very nice view to wake up to in the morning and sit outside for a few minutes before breakfast. they offered daily breakfast and it was great! definitely a step above the classic hampton inn, continental style, breakfast. they always switched up the style, but always offered two types of eggs, potatoes, meat. bagels, pastries, fresh yogurt and granola, cereal, fresh fruit, the works. they also have a bar/restaurant if you want to hang out at night. the staff was incredibly friendly and helpful. I would definitely recommend staying creekside and staying at this facility! We will be back.

6/10 Okay

Verified traveller

Nice hotel, easy access, good breakfast
Large room, comfortable beds. However, room was cold when we arrived. Should heat the cabins knowning guests will arrive that day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
what a beautiful place to stay.very private and clean

8/10 Good

Melissa, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy hotel room
Stayed at the Rustic Inn last week with my husband and 2 children. We stayed in a cozy superior queen room with fireplace which had a great view of the creek. The room was clean and had everything we needed. The daily breakfast buffet was great. Our shuttle pickup at the airport was perfect, as well as our shuttle to Jackson Hole Mountain Resort. This was a great benefit at the hotel. We did have some minor issues with availability of the transportation service on a few occasions, one being that the chauffeur forgot to come get us at a restaurant after we called him so we ended up waiting for close to an hour. However, I enjoyed our stay there and would recommend the hotel to others.

10/10 Excellent

lana, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We were very happy with our stay. The staff was great. The shuttle service took us to any in town locations and picked up when needed. The shuttle to the mountain was convenient and the driver gave us a tour of Jackson. The cabins are spacious and cozy, breakfast was very good. The only complaint is that the pool and Jacuzzi are far from cabins and we had to walk in the cold, also no place to store clothes when using Jacuzzi. But this shouldn't be a problem in summer. Overall we had great stay.

8/10 Good

robert, Weston, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miss-leading internet photos
Upon arrival I was shocked to the room they say I reserved. It was absolutely NOT the room i reserved on line. It was so miss-leading and dissapointing that the trip started out on a soar note. They gave me an upgrade for $260.00 additional dollars. I am not sure I feel safe booking with you in the future. Robert Moore