Suite, Non Smoking | In-room safe, desk, iron/ironing board, free cots/infant beds
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Reviews of Comfort Suites Hummelstown - Hershey

2.5 out of 5
Comfort Suites Hummelstown - Hershey
320 Milroy Rd, Hummelstown, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 482 out of 1001 reviews" "
Rating 8 - Good. 347 out of 1001 reviews" "
Rating 6 - Okay. 105 out of 1001 reviews" "
Rating 4 - Poor. 37 out of 1001 reviews" "
Rating 2 - Terrible. 30 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay loved how it was close to everything but not in hustle and bustle
Stayed 2 nights in Apr 2024
Response from TJ on 16 Apr 2024
Dear Guest,Thank you for taking the time to provide your feedback. We will use your comments to continually make improvements.

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from TJ on 9 Apr 2024
Dear Guest,Thank you for your response and feedback.

4/10 Poor

prabhat

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Went with family friends and kids, the property never mentioned about the pool was out of order, has to vacate next day. The kids fun ruined.
Stayed 2 nights in Apr 2024
Response from TJ on 9 Apr 2024
Dear Guest, We apologies for the issues you had with the pool but due to a surge and short in the water heater we were advised to closed the pool by the pool company at the since Thursday. This was unintentional and we had to wait till a technician comes out and diagnosis an issue. We appreciate your feedback. Thank you.

8/10 Good

Jeffrey, King of Prussia

Travelled with family
The staff were very ‘functional’ Not necessarily cold, but I was expecting a little more friendliness given they were in the hospitality industry. No issues with the hotel though- about 10 minutes from Hersheypark; access to Walmart about 2 miles away; Giant supermarket about 2.5 miles away. The area itself was undergoing some construction and roads were a little confusing, but the hotel was a standard 2-3* facility. Nice bonus was the warm breakfast options: scrambled eggs with sausage patties and links. Decent place overall.
Stayed 4 nights in Mar 2024
Response from TJ on 1 Apr 2024
Dear Guest, Thank you for taking the time to provide your feedback. We will take your comments in consideration to continually improve our services.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from TJ on 1 Apr 2024
Dear Guest,Thank you for taking the time to provide your review.

10/10 Excellent

Mira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet place. Rooms are spacey and comfortable. Great deal.
Stayed 1 night in Mar 2024
Response from TJ on 1 Apr 2024
Dear Guest, Thank you for taking the time to provide your feedback.

10/10 Excellent

Rachael

Stayed 1 night in Mar 2024

8/10 Good

clayton f. magee

Liked: Cleanliness, staff & service, amenities
Your staff is very good and you should commend them. The facilities were average or above although they are starting to get tired. However your staff more than makes up for any deficit that might be noticied. I am handicapped, I appreciated that there was adequate parking for those of us whose walking is somewhat limited.
Stayed 3 nights in Mar 2024
Response from TJ on 25 Mar 2024
Dear Guest,Thank you for taking the time to provide your feedback. We will use your comments to continually improve our services.

10/10 Excellent

Jiill

Stayed 1 night in Mar 2024
Response from TJ on 16 Apr 2024
Dear Guest, Thank you for taking the time to provide your feedback.

8/10 Good

Josh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Mar 2024
Response from TJ on 25 Mar 2024
Dear Guest, Thank you for your feedback.

8/10 Good

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entrance was not well marked. Missed it twice, arriving and coming back from dinner. Construction has made it very difficult to see the opening. Staff at the hotel were very nice, said hello and good evening. They were very helpful in dinner options also. Entrance and noise, were the reason for four stars instead of five.
Response from TJ on 25 Mar 2024
Dear Guest,Thank you for taking the time to provide your feedback.

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super friendly. My room was more than sufficient and clean and everything was just more than i expected.
Stayed 1 night in Mar 2024
Response from TJ on 18 Mar 2024
Dear Guest, Thank you for taking the time to provide your feedback.

2/10 Terrible

JOY

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was Def NOT as description. Dirty-mold in bathroom- run down..Wanted to leave as soon as I walked in the room. Expedia is definitely Missleading in their advertising. This is the SECOND time the accomodations were NOT as described on the web site.
Stayed 2 nights in Feb 2024
Response from TJ on 6 Mar 2024
Dear Guest,Thank you for taking the time to provide your feedback. You were given the room type you booked for. Due to user error and the cheap rate, you chose handicap room, therefore, the room was the correct room type. We will use your comments to make improvements to our services.

2/10 Terrible

william

Travelled with family
Disliked: Cleanliness
We checked into this hotel went to our room unpacked sat on the bed and there were dried seamen stains on the sheets. Not stains that didn’t wash out stains that were not washed which means the sheets were not changed. This totally disgusted us. We called the front desk the girl was very helpful. Switched rooms the new room was ok. No hair dryer but wasn’t a big deal but by this time we were just grossed out
Stayed 1 night in Mar 2024
Response from TJ on 5 Mar 2024
Dear Guest, I apologize on behalf of our entire team to not meeting your expectation. As mentioned by the front desk attendant, please feel free to give a call when in area so we can accommodate your stay.

8/10 Good

Brandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you nice and clean and close to Hershey attractions
Stayed 1 night in Mar 2024
Response from TJ on 5 Mar 2024
Dear Guest,Thank you for taking the time to provide your feedback.

10/10 Excellent

Anna, East Stroudsburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from TJ on 13 Mar 2024
Dear Guest,Thank you for taking the time to provide your feedback.

10/10 Excellent

Lu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like this hotel. The breakfast is nice.
Stayed 1 night in Feb 2024
Response from TJ on 5 Mar 2024
Dear Guest,Thank you for taking the time to provide your feedback.

10/10 Excellent

Tamra

Liked: Cleanliness, property conditions & facilities
The staff was friendly and the hotel was nice and clean. We enjoyed the breakfast.
Stayed 1 night in Feb 2024
Response from TJ on 5 Mar 2024
Dear Guest,Thank you for taking the time to provide your feedback.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly staff and very clean didnt have not one problem at all and would be back again
Stayed 2 nights in Feb 2024
Response from TJ on 19 Feb 2024
Dear Steven,Thank you for taking the time to provide your feedback. We will use your comments to continually improve our services. We will be glad to have you back in future.

10/10 Excellent

Philip

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and attentive.
Stayed 1 night in Feb 2024
Response from TJ on 19 Feb 2024
Dear Phillip,Thank you for taking the time to provide your feedback. We will use your comments to continually improve our services.

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. Rooms were very clean and did not have any kind of odor. Keep up the great work!
Stayed 6 nights in Feb 2024
Response from TJ on 19 Feb 2024
Dear Justin,Thank you for taking the time to provide your feedback. We will use your comments to continually improve our services.

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff and great breakfast for the kiddos with lots of options they loved making their own waffles. Room was spacious and well laid out.
Stayed 2 nights in Feb 2024
Response from TJ on 12 Feb 2024
Dear Guest, Thank you for taking the time to provide your feedback.

4/10 Poor

Enchanta, Newark

Travelled with family and small children
There was a lot of walking in the room above mine. I barely was able to sleep because of the constant stomping above me
Stayed 1 night in Feb 2024
Response from TJ on 5 Feb 2024
Dear Guest, Thank you for your feedback. We will use your comments to continually improve our services.

10/10 Excellent

Andre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady who checked me in was very nice, friendly, and fast. This is the fastest I've ever checked in at any hotel. Kudos to her for her professionalism and speed. Really enjoyed the morning staff as well - the guy working the desk and the lady who helped with breakfast. Overall, a wonderful stay!!
Stayed 1 night in Jan 2024
Response from TJ on 23 Jan 2024
Dear Guest, Thank you for your feedback. We use your comments to continually make improvements in our services.

8/10 Good

Wan-Jung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from TJ on 13 Mar 2024
Dear Guest,Thank you for taking the time to provide your feedback.

4/10 Poor

Robert

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed for one night, but we were really pleased with our stay! Our room was clean and nicely furnished. The continental breakfast was well stocked and maintained by staff. Check in and check out was quick and simple. I don't know if we will ever travel through the Hershey area again, but if we do, we'll definitely stay here again!
Stayed 1 night in Dec 2023

8/10 Good

Sarah

Stayed 1 night in Dec 2023
Response from TJ on 13 Mar 2024
Dear Guest,Thank you for taking the time to provide your feedback.

8/10 Good

Roxanna

Stayed 2 nights in Dec 2023

10/10 Excellent

Myrna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a great value! It is clean and well-maintained. We traveled with two kids. While there, we enjoyed the pool and used the gym. Both are small but get the job done - gym and pool are clean and stocked with towels. The complimentary breakfast was amazing! They offer a good selection of food items.
Stayed 2 nights in Dec 2023
Response from TJ on 4 Jan 2024
Dear Guest, Thank you for providing your feedback. we will use your comments to continually improve our services.

8/10 Good

Kara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area around the hotel was under construction. There were restaurants within a few miles but nothing within walking distance. The air temperature in the pool area was very warm but the water was freezing!
Stayed 2 nights in Dec 2023
Response from Tj on 31 Dec 2023
Dear Guest, Thank you for taking the time to provide your feedback. Appreciate your time.

8/10 Good

Gayle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place for family stay
Bed was lumpy. Otherwise, this was a good experience. Breakfast was good. We had two rooms for our family. One suggestion, since check-out is at 11 AM, maybe open the pool at 9 AM instead of 10 AM.
Stayed 2 nights in Dec 2023
Response from TJ on 31 Dec 2023
Dear Guest, Thank you for providing your feedback for your recent stay. We will take your suggestion in consideration.

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and spacious. My 2 little ones had plenty of room to crawl around. The beds were comfortable the staff always really nice.
Stayed 3 nights in Dec 2023
Response from TJ on 31 Dec 2023
Dear David,Thank you for taking the time to provide your feedback about your recent stay. Your satisfaction is important us.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

jenny

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely rude! The bed cover is bad and tattered. The bed sheets are not of the right size, so it came off all the time. So rude! I extended my stay because I was starting to be feverish. Called up to tell them that I extended through expedia. The indian owner came to the room to give us tissues papers as i refused housekeeping. Too ill. Later, the Indian owner threatened to call the police on us if we didn't change rooms while we had booked legitimately through expedia because they need the accesible room. And told us that it is our fault to book through 3rd party. When i told them that we were too sick to move with fever, they didnt care and wanted to call the police on us. It's my fault. I didn't read the reviews on them. Look at the bad reviews. They are crazy! I am a platinum member for expedia and a diamond member of Delta. Never write a bad review and never been to a comfort inn that is this bad. It's incredible that the Indian owner (who refuses to give us his name) encourages such bad behavior. Comfort inn should not lend their name to them. It's an embarrassment to the brand. They don't have customer service in mind and talked vvv rude!. ITS INCREDIBLE THEY CAN STILL BE IN BUSINESS while there are so many competitors around them. I never write a bad review. But this time, I must. To warn others. I will escalate this to the comfort inn management and Expedia. I will never ever stay w them. Not worth the feeling of not being welcomed. Such bad bad behavior
Stayed 1 night in Dec 2023
Response from Sam :) on 23 Dec 2023
Thank you So much for taking the time to give feed back. You made your first night reservation for 1 king handicapped room, which was available for the first night of your stay. You then extended on expedia and did not book a handicapped accessible room as non were available. You booked a normal king suite. You then refused to move for a handicapped guest who had booked the room in October. If you indeed needed the handicapped room - no problem. However being able bodied your disregard for those with handicapped is shameful. This is a simple issue, you have been banned from our property and we stand with ADA and any one with special needs. Have a happy and healthy holiday season.

2/10 Terrible

jenny

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely rude! The bed cover is bad and tattered. The bed sheets are not of the right size, so it came off all the time. So rude! I extended my stay because I was starting to be feverish. Called up to tell them that I extended through expedia. The indian owner came to the room to give us tissues papers as i refused housekeeping. Too ill. Later, the Indian owner threatened to call the police on us if we didn't change rooms while we had booked legitimately through expedia because they need the accesible room. And told us that it is our fault to book through 3rd party. When i told them that we were too sick to move with fever, they didnt care and wanted to call the police on us. It's my fault. I didn't read the reviews on them. Look at the bad reviews. They are crazy! I am a platinum member for expedia and a diamond member of Delta. Never write a bad review and never been to a comfort inn that is this bad. It's incredible that the Indian owner (who refuses to give us his name) encourages such bad behavior. Comfort inn should not lend their name to them. It's an embarrassment to the brand. They don't have customer service in mind and talked vvv rude!. ITS INCREDIBLE THEY CAN STILL BE IN BUSINESS while there are so many competitors around them. I never write a bad review. But this time, I must. To warn others. I will escalate this to the comfort inn management and Expedia. I will never ever stay w them. Not worth the feeling of not being welcomed. Such bad bad behavior f
Stayed 1 night in Dec 2023
Response from Sam on 23 Dec 2023
Thank you So much for taking the time to give feed back. You made your first night reservation for 1 king handicapped room, which was available for the first night of your stay. You then extended on expedia and did not book a handicapped accessible room as non were available. You booked a normal king suite. You then refused to move for a handicapped guest who had booked the room in October. If you indeed needed the handicapped room - no problem. However being able bodied your disregard for those with handicapped is shameful. This is a simple issue, you have been banned from our property and we stand with ADA and any one with special needs. Have a happy and healthy holiday season.

10/10 Excellent

RONA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Joseph, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities were all good, including breakfast offerings like eggs, waffle machine, bacon, sausage, cereals, yogurt, fruit, etc (although the coffee was not good--it definitely needs to improve). Overall, it was clean and kept visually appealing with attentive staff.
Stayed 2 nights in Dec 2023
Response from TJ on 18 Dec 2023
Thank you for taking the time to provide your feedback to continually improving our services.

10/10 Excellent

Joanne

Stayed 2 nights in Dec 2023
Response from TJ on 12 Dec 2023
Dear Guest,Thank you for taking the time to give feedback for your recent stay.

10/10 Excellent

pamela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, clean, comfortable, and friendly.
My room was quiet, clean, and comfortable. The pool was beautifully maintained and the fitness center was spotless and had exactly the equipment I needed for a great, de-stressing workout. The complimentary breakfast was delicious and employees were friendly and helpful. My stay was great.
Stayed 2 nights in Dec 2023
Response from TJ on 12 Dec 2023
Dear Pamela,Thank you for taking the time to provide your feedback. Your feedback motivates our staff and encourages to continuously improve services and good work.

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, quiet and clean.
Stayed 1 night in Dec 2023
Response from TJ on 12 Dec 2023
Dear Guest, Thank you for taking the time to provide your feedback. We hope to see you again soon.

6/10 Okay

Sussn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was spacious and clean. The bathtub however had very black, moldy caulking. Gross
Stayed 1 night in Nov 2023
Response from Sam on 3 Dec 2023
Thank you for the feed back, have a happy and healthy holiday season

8/10 Good

John

Travelled with partner
Liked: Staff & service
Nice property. Normal breakfast buffet that was well maintained. Room was clean and spacious (with the small sitting area). 10 minutes from Hershey Park. Reasonably priced. Not fancy, but it checks all the important boxes for a nice affordable stay. We would stay there again.
Stayed 1 night in Nov 2023
Response from TJ on 6 Nov 2023
Dear John,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Hummelstown - Hershey.Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

10/10 Excellent

Cynthia

Stayed 2 nights in Oct 2023
Response from TJ on 12 Dec 2023
Dear Guest,Thank you for taking the time to give feedback for your recent stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from TJ on 31 Oct 2023
Dear Valued Guests, Thank you for taking the time to give us your feedback. We will use this feedback to improve our services.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind. The pool was not heated the first day, but they got it fixed. Breakfast was good. Room was spacious & clean & decorated nice with area pictures. Need more liquid soap & toilet paper. TV channel selection was DirectTV but kind of limited. Close enough to Hershey but could be closer. Luggage racks not in best shape. Very close to Indian Echo Cavern.
Stayed 2 nights in Oct 2023
Response from Sam on 16 Nov 2023
Thanks! Have a great day

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saturday night room
Great comfortable and clean room.
Stayed 1 night in Oct 2023
Response from TJ on 12 Dec 2023
Dear Guest, Thank you for taking the time to provide your feedback.

10/10 Excellent

LINDA, EVERETT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from TJ on 12 Dec 2023
Dear Guest,Thank you for taking the time to give feedback for your recent stay.

10/10 Excellent

Jena

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Oct 2023
Response from TJ on 21 Oct 2023
Thank you for staying with us. Your feedback is important to us.