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Reviews of Hotel Santa Cruz Huatulco

3 out of 5
Hotel Santa Cruz Huatulco
Boulevard Santa Cruz 203, Santa María Huatulco, OAX

Reviews

7.8

Good

Rating 10 - Excellent. 108 out of 330 reviews" "
Rating 8 - Good. 133 out of 330 reviews" "
Rating 6 - Okay. 50 out of 330 reviews" "
Rating 4 - Poor. 25 out of 330 reviews" "
Rating 2 - Terrible. 14 out of 330 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Room very clean and beds comfy
Stayed 1 night in Mar 2024

6/10 Okay

kelsey

Liked: Cleanliness, staff & service, amenities
Excellent location. Worst was the extremly noisey air conditioner rattling all night long.
Stayed 14 nights in Feb 2024

8/10 Good

Jessica

Liked: Cleanliness, property conditions & facilities
Great spot for a quick overnight stay in between travel days.
Stayed 1 night in Feb 2024

8/10 Good

Manfred

Travelled with partner
Liked: Cleanliness, staff & service
Price was right, room was comfortable, nice pool and loungers. Need new towels. The music around the pool was a bit noisy. Pool rules were not followed and exceeded quiet time hours.
Stayed 4 nights in Feb 2024

6/10 Okay

Linda, Calgary

Liked: Staff & service
Location was good. Rooms outdated. Card key did not work and we had to have staff open door every time we returned to room. Only stayed one day so we did not use other facilities.
Stayed 1 night in Feb 2024

8/10 Good

Barbara

Got in late after delayed flight. Good bed, clean room but no towel in bathroom.
Stayed 1 night in Jan 2024
Response from Hotel Santa Cruz Huatulco on 5 Feb 2024
Gracias por sus comentarios, tomaremos en cuenta su observación, saludos cordiales.

10/10 Excellent

susanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice little hotel. Popular with Mexican and non-Mexican tourists alike. It’s very clean, the beds are comfortable and there’s lots of hot water. It has a nice pool, the restaurant is great and there’s often live music. It’s located very close to the marina so you can walk around and look at the sites and enjoy the neighbourhood too. It’s very basic, but the price reflects that. Excellent value. We are repeat visitors and will stay there again.
Stayed 1 night in Jan 2024
Response from Hotel Santa Cruz Huatulco on 5 Feb 2024
Gracias por sus comentarios, saludos cordiales.

10/10 Excellent

VIctor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good area to stay near the beach
Stayed 5 nights in Jan 2024
Response from Hotel Santa Cruz Huatulco on 5 Feb 2024
Gracias por sus comentarios.

2/10 Terrible

Tanfer

Stayed 3 nights in Jan 2024
Response from Hotel Santa Cruz Huatulco on 5 Feb 2024
Gracias por su puntuación.

10/10 Excellent

Sherri

Stayed 1 night in Jan 2024
Response from Hotel Santa Cruz Huatulco on 5 Feb 2024
Gracias por su puntuación, saludos cordiales.

4/10 Poor

Jesus

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
My firs visit stay at this hotel i had no problems everything was great. This second time was a disappointment. The staff pushed a unwelcome vibe at check in. My room was miss blankets. At breakfast time the hotel had a menu but insisted we get the meal of the morning due to staff only making that meal. This will be my last time i stay at this hotel. I also talked to management on-site but didn't seem to care about customer concerns.
Stayed 3 nights in Nov 2023

8/10 Good

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For us it was a good stay. A little bit of renovations good on but very respectful of the work niose.👍
Stayed 2 nights in Sep 2023

2/10 Terrible

Graciela

Stayed 1 night in Aug 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Dan

Liked: Staff & service
Stayed 2 nights in Jun 2023
Response from Hotel Santa Cruz Huatulco on 19 Jun 2023
Gracias por su calificación, quedamos a sus ordenes.

10/10 Excellent

Leighann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with good location. My only complaint is the balcony was not really a balcony. Standing room only. For one person.
Stayed 1 night in May 2023
Response from Hotel Santa Cruz Huatulco on 19 Jun 2023
Thank you for your comments, it is a pleasure to have you at home, we hope to see you back, regards.

2/10 Terrible

Isabel

Travelled with family
Disliked: Cleanliness, property conditions & facilities
If it wasn’t because Expedia asked me to pay upfront I would had not stayed there. One room key for four adults inconvenienced as the lights and AC operated w key and if two left the the key needed to stayed. The white sheets and white towels had the visual yellow stains. I reserved a pool view got a parking view.
Stayed 2 nights in Feb 2023

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older/smaller beach hotel in a good location (Santa Cruz.) Perfect if your hotel needs are minimal and you will be spending most of you time exploring the Huatulco area and dining outside of the hotel.
Stayed 4 nights in Feb 2023

8/10 Good

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good just the ac wasn't working made to much noise
Stayed 7 nights in Feb 2023

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We have stayed at this hotel numerous times. Staff is always great and the hotel is clean. It definitely can use some maintenance in the rooms and around the pool they need some decent lounge chairs
Stayed 21 nights in Jan 2023

4/10 Poor

John Angus

Disliked: Staff & service, amenities, property conditions & facilities
Good Location Poorly equipped rooms chippy front desk staff.

8/10 Good

Elisabeth

Stayed 3 nights in Jan 2023

10/10 Excellent

susanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A super place to stay in Huatulco. Budget friendly, great location, really nice staff. The pool is lovely. The breakfast buffet was varied and delicious. We felt safe and enjoyed the local cultural events in the zocalo nearby.
Stayed 1 night in Jan 2023

4/10 Poor

Esperanza

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
This is not a 3.9 star hotel. I booked based on the reviews and the reviews almost seem fake. Our room was not ready at 3pm check in time and they had several guests waiting for their rooms too. Once we finally got our room the room stinks! The sheets and room smell like mildew! The AC does not cool enough, the shower is disgusting dirty on the ceilings and the shower head is soo old that water does not flow properly. The TV is tiny, the only good thing in the room is the art. I was really expecting more. The location is nice and the pool and restaurant are nice but this is definitely not even a 2.5 star hotel.
Stayed 1 night in Jan 2023

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and beds were comfortable. Just spend one night. Will consider another stay.
Stayed 1 night in Nov 2022
Response from Hotel Santa Cruz Huatulco on 31 Dec 2022
Thank you for your comments, we look forward to seeing you soon.

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, a little crowded but great service
Stayed 1 night in Nov 2022
Response from Hotel Santa Cruz Huatulco on 31 Dec 2022
Thank you for your comments, we are waiting for you in this your home.

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

6/10 Okay

Khristinia

Travelled with family
Liked: Room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Marisa

Travelled with group
Location was decent - about a 10 min taxi ride to get into city center and a ~5 min walk to the beach. Hotel was pretty loud - lots of music late at night. Pool was nice though.
Stayed 1 night in Apr 2022
Response from Hotel Santa Cruz Huatulco on 17 Jul 2022
Hello 👋 good day, thank you very much for your comments, we are glad to know that your stay at Hotel Santa Cruz Huatulco was most pleasant, we will take into account your comments to improve our services, we will gladly wait for you during your next visit to this beautiful destination Until next time, best regards.

8/10 Good

Barbara

Travelled with partner
Liked: Staff & service
Great location. Beautiful pool. Good wifi and AC. Downsides- pool is rented out for other events a lot which changes the overall ambiance and tranquility of the facility. Room cleaning was minimal. Towels are threadbare and no toiletries provided other than soap and soap.
Stayed 14 nights in Mar 2022
Response from Hotel Santa Cruz Huatulco on 19 Apr 2022
Hello 👋 good day, thank you very much for your comments, we are glad to know that your stay at Hotel Santa Cruz Huatulco was most pleasant, we will take into account your comments to improve our services, we look forward to seeing you during your next visit to this beautiful destination Until next time, best regards.

6/10 Okay

LUCIA GARCIA

Liked: Staff & service
The towels were clean, but very old, let’s call them almost rags. My bedding wasn’t changed the three night that I spent there. I never used the pool, I just walked around and it wasn’t bad, but, nothing outstanding or super clean. The whole hotel is just OK. It wasn’t very expensive so, I guess you get what you pay for.
Stayed 3 nights in Mar 2022
Response from Hotel Santa Cruz Huatulco on 21 Mar 2022
Hello 👋 good day, thank you very much for your comments, we are glad to know that your experience at Hotel Santa Cruz Huatulco was most pleasant and that you enjoyed your stay, we will take into account your observations, it was a pleasure to serve you, we will gladly wait for you during your stay. next visit to this beautiful destination, until next time, best regards.

8/10 Good

Roberta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very friendly and helpful. I do not know a lot of Spanish so it would have been nice to have a little more English spoken, but I should learn more Spanish as well. I would go to this hotel again:
Stayed 3 nights in Feb 2022
Response from Hotel Santa Cruz Huatulco on 17 Feb 2022
Hello 👋 good day, thank you very much for your comments, we are glad to know that your experience at Hotel Santa Cruz Huatulco was most pleasant and that you enjoyed your stay, we will take into account your observations, it was a pleasure to serve you, we will gladly wait for you during your stay. next visit to this beautiful destination, until next time, best regards.

8/10 Good

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing i would have liked was a coffee maker in the room.
Stayed 3 nights in Jan 2022
Response from Hotel Santa Cruz Huatulco on 3 Feb 2022
Hello, good day, thank you for your comments, we are glad to know that your stay was most pleasant, we will take your comments into account to improve our services, we look forward to seeing you during your next visit to this beautiful destination. See you soon, best regards.

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good!!
Stayed 27 nights in Dec 2021
Response from Hotel Santa Cruz Huatulco on 1 Feb 2022
Muchas gracias por sus comentarios, los esperamos en esta su casa.

2/10 Terrible

Karen

Travelled with pets, Travelled with group
Disliked: Staff & service
Stay here if you don’t mind being overcharged 100 pesos per dog deposit, being snickered at by staff for learning Spanish, and waiting over an hour in the restaurant for drinks while everyone else around was served their meals in a timely fashion. You can likely stay anywhere else in town and be treated decent.
Stayed 1 night in Jan 2022
Response from Hotel Santa Cruz Huatulco on 20 Jan 2022
Good afternoon, thank you for your comments, pets at our hotel are welcome and it is considered an additional charge for them since they are provided with the pet bed service in the room, which mentions in our services that it has an additional cost. We are sorry for the perception of the service, all our guests are treated with kindness, including pets, we hope your next visit can be exceptional.

2/10 Terrible

Karen

Disliked: Staff & service
Stayed 2 nights in Jan 2022

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. Staff was friendly would definitely return.
Stayed 1 night in Jan 2022
Response from Hotel Santa Cruz Huatulco on 17 Jan 2022
Hello, Good morning, thank you for your comments, we are glad to know that your stay was most pleasant and comfortable, we look forward to seeing you during your next visit to this beautiful destination, see you soon, best regards.

6/10 Okay

José Luis

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Administración mala, restaurante muy bueno
El servicio del restaurante es lo máximo, súper amables y con verdadero sentido de atención al cliente. En cambio todo lo que tenga que ver con el personal de la recepción es malísimo, nos hicieron esperar muchísimo para el check in, no tenían pulseras para todos (nunca nos las dieron), el control de tv nos lo cambiaron como 3 veces y JAMÁS sirvió (y no les importó en nada). Al momento de hacer check in me dicen que me espere porque no han dado las 3, voy 5 minutos antes y me dicen que espere un poco más y cuando dan las 3 empiezan a atender a otras personas que acababan de llegar en ese momento ¬_¬ Realmente el servicio "administrativo" es muy malo, pero en restaurante de verdad es super diferente (se ve la intención de querer ayudar y atenderte bien).
Stayed 1 night in Jan 2022
Response from Hotel Santa Cruz Huatulco on 17 Jan 2022
Hola, Buen día, gracias por su puntuación, nos alegra saber que su estancia fue de lo mas agradable y confortable, lamentamos mucho los inconvenientes que tuvo durante su estadía, abordaremos en tema con el área responsable y tomaremos en cuenta cada una de sus observaciones, esperamos nos de la oportunidad de volver a atenderle durante su próxima visita a este hermoso destino, hasta pronto, saludos cordiales.

8/10 Good

Itzbi K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2021

8/10 Good

CESAR H

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel muy centrico, frente a bancos, tiendas y plaza principal, cerca de restaurants para comer comida deliciosa casera. recomendable! cambas super comodas, a/c.. NO LIKE, la alberca estaba muy sucia el agua. el portero del parkin super amable y excelente servicio. siempre sonrie. :)
Stayed 2 nights in Oct 2021
Response from Hotel Santa Cruz Huatulco on 26 Oct 2021
Hola, Buen día, gracias por sus comentarios, son muy importantes para nosotros, nos alegra saber que su estancia fue de lo mas agradable y confortable, tomaremos en cuenta cada una de sus observaciones para mejorar nuestra calidad y servicios, le esperamos con gusto durante su próxima visita a este hermoso destino, hasta pronto, saludos cordiales.

8/10 Good

Verified traveller

Travelled with partner
Liked: Amenities
Location was great.
Stayed 4 nights in Aug 2021
Response from Hotel Santa Cruz Huatulco on 21 Aug 2021
Hello, good morning, thank you for your comments, we are happy to know that your stay was most pleasant, we are glad to wait for you during your next visit to this beautiful destination, until next time, greetings.

6/10 Okay

Angelica

Stayed 3 nights in Jul 2021
Response from Hotel Santa Cruz Huatulco on 23 Jul 2021
Hola, buen día, gracias por su puntuación con gusto le esperamos durante su próxima visita, esperamos nos de la oportunidad de volver a atenderle, saludos cordiales.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff and clean spaces!
Stayed 4 nights in Jun 2021
Response from Hotel Santa Cruz Huatulco on 10 Jul 2021
Hello, good morning, thank you for your comments, they are very important to us, we are happy to know that your stay was most pleasant and comfortable, we look forward to your next visit to this beautiful, until next time, best regards.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing and the food at the restaurant delicious
Stayed 4 nights in Jun 2021
Response from Hotel Santa Cruz Huatulco on 20 Jun 2021
Hello, good afternoon, thank you for your comments, they are very important to us, we are happy to know that your stay was most pleasant and comfortable, we are waiting for you on your next visit to this beautiful destination, until next time, best regards.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, great experience mainly due to the staff.
Stayed 5 nights in Apr 2021
Response from Hotel Santa Cruz Huatulco on 3 May 2021
Hello, good afternoon, thank you for your comments, they are very important to us, we are happy to know that your stay was most pleasant and comfortable, we are glad to wait for you during your next visit to this beautiful destination, until next time, best regards .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Very closed to everything. Place is clean
Stayed 2 nights in Jan 2021
Response from Hotel Santa Cruz Huatulco on 3 Feb 2021
Hello, Good morning, thank you for your comments, we are glad to know that your stay was the most pleasant and comfortable, we are waiting for you with pleasure during your next visit, see you soon, best regards.

4/10 Poor

Luis Eduardo

Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth the price, better options in the area
The location is the only good thing about this quite dated and badly maintained hotel. From the start the receptionist was quite unpleasant, not very welcoming and then at the room, the bathroom ceiling needs to be clean thoroughly, the shower door fixed and just simply provided with normal, usual amenities such as glasses for water and more pillows. Too much money for what it is.
Stayed 2 nights in Jan 2021
Response from Hotel Santa Cruz Huatulco on 22 Jan 2021
Hello Luis Eduardo, good afternoon, thank you for your comments, we are very sorry for the inconveniences you have had during your stay, we will take your comments into account to improve our quality and services, best regards.

6/10 Okay

Ines

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2021
Response from Hotel Santa Cruz Huatulco on 12 Jan 2021
Gracias por su puntuación, para nosotros es muy importante.

6/10 Okay

Erendira

Travelled with group
Stayed 1 night in Jan 2021
Response from Hotel Santa Cruz Huatulco on 12 Jan 2021
Gracias por su puntuación, para nosotros es muy importante.

10/10 Excellent

MARISOL MARTINEZ

Stayed 4 nights in Dec 2020
Response from Hotel Santa Cruz Huatulco on 12 Jan 2021
Gracias por su puntuación, para nosotros es muy importante.