Horrible. I booked my stay thinking it is located at the Woodlands. Upon checked in, the guy at the counter was nice. however when we arrived at our room, the tv was not working, microwave was also not working. I called the front desk and informed the guy to make sure that we don't get billed for any incidental fees. Not only was the Tv not working it has a BIG cracked. The guy at the front desk said 'there is nothing I can do." He was apologetic but became sarcastic at the end. I booked 2 Queens size beds because there was 4 people in our party, he gave us 2 full size beds. We ended up putting the 2 full size beds together. Again, he said there's nothing I can do because in his system it is assigned as 2 Queen beds. I gave up I was too tired to argue. I just hope and pray that they don't charged us for any incidental fee. Upon checking out the following morning, the guy at the front desk said 'are you checking out? Just drop the key." He didnt bother asking my rooom number. So I told him we are checking out, our room no is XXX. ANd he handed me a paper he said just right your room no. and end of the story, He did not even bother asking how was your stay or offered to give us our receipt. END of the story I was rushing to get out of that place.