Dear Bianca,We're sorry to hear that your stay was unpleasant and that the size of the lift, room, and dining area did not meet your expectations. Your feedback is important to us, and we appreciate you bringing these concerns to our attention. We will review and consider your comments as we work towards improving our services and facilities. We value your feedback and hope to have the opportunity to enhance your experience in the future.

Dear Brigitte,Thank you for sharing your feedback. We're sorry to hear that your experience fell short of expectations. If there are specific areas we can address to improve, we'd appreciate more details. Your satisfaction is important to us, and we hope to have the opportunity to enhance your experience on a future visit.

Dear Oniche,Thank you for sharing your feedback. We appreciate your input and would love to know more about your experience to enhance our services. We hope to welcome you again for an improved stay.

Dear Dany,Thank you for sharing your experience, and we sincerely apologise for the challenges you faced during your stay. We appreciate your feedback and want to assure you that we are actively addressing these issues. The inconveniences you mentioned do not reflect our current standards, and under new management, we are working diligently to improve the overall condition of the hotel. We value your input and hope you might consider giving us another opportunity to provide you with an enhanced experience in the future.

Dear Liandro, Thank you for choosing us again! We're delighted to hear that you had a great stay and appreciate your loyalty. Being conveniently close to Paddington station and Hyde Park is indeed a plus. We look forward to welcoming you back for another wonderful stay in the future.

Dear Carolina,Thank you for the wonderful 5-star review! We're delighted to hear that your grandmother/granddaughter trip was perfect. Providing memorable experiences is our goal, and we're thrilled to have contributed to your special journey. We look forward to welcoming you both back for more memorable moments.

Dear Victoria,Thank you for bringing these concerns to our attention. We sincerely apologise for the issues you encountered during your stay. We want to assure you that we are actively addressing these problems, and our new management is dedicated to improving the overall condition of the hotel. We appreciate your understanding and hope to have the opportunity to provide you with a much more pleasant experience in the future.

Dear Mubashar,Thank you for taking the time to provide your feedback. We appreciate your rating, and we're always striving to improve. If you have specific insights on how we can enhance your experience, we'd love to hear more. Your satisfaction is our priority, and we hope to welcome you back for an improved stay in the future.

Dear Guest,We sincerely apologise for the inconvenience you experienced with the lack of hot water and a working heater during your stay. We appreciate your patience and understanding. The challenges you faced have been addressed, and under new management, we are committed to improving the hotel's overall condition with upcoming renovations. We hope to have the opportunity to welcome you back for a much-improved stay in the future.

Dear Achumanila,Thank you for the fantastic 5-star review! We're thrilled to hear that you enjoyed our great location, clean accommodations, and helpful staff. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another excellent stay.

Dear Andrew,Thank you for sharing your experience, and we apologise for the inconvenience you faced during your stay. We appreciate your kind words about our staff and the good location. We want to assure you that the issues you encountered are being addressed, and under new management, we are committed to making improvements with upcoming refurbishments. We appreciate your understanding and hope to provide you with a much-improved stay in the future.

Dear Ramona,We appreciate your feedback and apologize for any shortcomings in your experience. Under new management, we're committed to improving with upcoming refurbishment. We hope to have the chance to welcome you back for a more satisfactory stay in the near future.

Dear Barbara,Thank you for your fantastic 5 out of 5 rating and for sharing your positive experience with us. We're thrilled to hear that you found our hotel's location excellent, our staff friendly and helpful, and the room spacious and well-equipped.It's great to know that you enjoyed the convenience of our location near Paddington station and that you found value in our reasonable pricing for London. We appreciate your kind words and hope to welcome you back on your future visits to the city.

Dear Randolph,Thank you for your excellent 5 out of 5 rating! We are delighted to hear that you had a wonderful experience during your stay. Your positive feedback is greatly appreciated.If there's anything specific that made your stay memorable or any suggestions you'd like to share, please feel free to let us know. We look forward to hosting you again on your future visits.

Dear Heather,Thank you for taking the time to rate your experience at our hotel. We appreciate your feedback, and we're pleased to see that you had a positive overall experience.If there are any specific aspects of your stay that stood out or areas where you think we could improve, please feel free to share. We value your input, and it helps us continue to enhance the guest experience.We hope to welcome you back for another great stay in the future.

Dear Valerie,Thank you for sharing your feedback regarding your stay. We sincerely apologise for the issues you experienced. This is certainly not the standard we strive to uphold.We appreciate your understanding and patience as we work to address and rectify these issues. Your feedback is invaluable, and we assure you that steps have been taken to prevent such occurrences in the future.We hope you will consider giving us another chance in the future to provide you with the exceptional experience you deserve.

Dear Melody,Thank you for your positive feedback! We're pleased to know you appreciated our great location, friendly staff, and clean rooms. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay.

Dear Angela,Thank you for the outstanding 5-star review! We're thrilled to hear about your positive experience. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another fantastic stay.

Dear Joce,Thank you for taking the time to leave such a positive review! We are thrilled to hear that you found our hotel to be excellent value for money, and we appreciate your kind words about our location, cleanliness, and helpful staff. We look forward to the pleasure of welcoming you back for another enjoyable stay.

Dear Michael,Thank you for choosing to stay with us and for sharing your positive feedback! We are delighted to hear that you enjoyed your experience at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back for another great stay.

Dear Jason,We genuinely appreciate your feedback and regret the experience you encountered during your recent stay. The issues you highlighted are certainly not in line with our standards, and we apologize for any inconvenience you faced.It's important to note that new ownership and management have recently taken over the hotel, and they are diligently addressing and rectifying the previous issues left by the prior ownership and management. We're committed to ensuring that future guests have a much better experience, and your comments will aid in our efforts to make necessary improvements. Thank you for your understanding, and we hope to have the opportunity to provide you with a more satisfying experience in the future.

Dear John,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments and apologize for any discomfort you experienced in your room. We take guest feedback seriously and will use it to improve our accommodations for a better experience in the future. We hope to welcome you back in the future for an even better experience.

Dear Nasima,We're thrilled to hear about your positive experience! Thank you for your kind words. We take pride in our clean and bright rooms, and our staff is dedicated to providing the best service possible. We're glad to know you found our location convenient as well. We look forward to welcoming you back in the future.

Dear Rebecca,Thank you for your review! We're delighted to hear that our accommodations met your expectations and served your needs effectively. Providing a comfortable and convenient place to rest is our goal. If you ever need another convenient stay in the future, we'd be more than happy to welcome you back.

Dear Dan,Thank you for your 8 out of 10 rating! We appreciate your feedback and support. If there are any specific areas where we can improve and earn those extra two stars next time, please feel free to share your suggestions with us. We look forward to welcoming you again in the future.

Dear Eduardo,Thank you for sharing your experience! We're glad to hear that our luggage storage service was helpful for you. We aim to provide convenience and excellent service to our guests, and we hope the rest of your stay was just as pleasant. We look forward to welcoming you back in the future.

Dear Taylor,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Dear Ernesto,Thank you for sharing this positive review. It was our pleasure to welcome you to our hotel. We hope to see you again in the future.

Dear Adnan,We're truly sorry to hear about your experience. Please accept our apologies for falling short of your expectations. If you have any specific feedback or concerns you'd like to share, we would greatly appreciate it as it can help us improve. Our aim is to ensure all our guests have a better experience, and we hope to have the opportunity to make amends in the future.

Dear Sandra, Thank you for staying with us and sharing this positive review. We appreciate our location here in Paddington just as much as you do, as it provides our guests with easy access to almost any part of London. Thank you again for your stay, and we hope to welcome you soon.

Dear Tunc,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Dear Gareth,Thank you for your 8 out of 10 rating! We're delighted to hear about your positive experience. If you have any suggestions or specific feedback to help us make your next visit even better, please don't hesitate to share. We look forward to serving you again in the future.

Dear Cody,We appreciate your feedback and are glad to hear you found our hotel's proximity to Paddington Station convenient. London is known for its compact accommodations, and they may be smaller than what some guests are accustomed to. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to host you better in the future.

Dear Rebert,Thank you for your 4 out of 5 rating! We're pleased to hear about your positive experience. If there are any specific areas where we can improve and earn that extra star next time, please feel free to share your suggestions with us. We sure hope to welcome you again in the future.

Dear Ellen,Thank you for your feedback, and we appreciate your understanding. We apologize for the inconveniences you experienced during your stay. We want to assure you that as new owners and managers, we are committed to addressing and improving all aspects of the hotel that were left in poor condition. Your comments help us prioritize these changes, and we hope you'll consider staying with us again in the future to experience the positive changes we're making. Your comfort is important to us, and we're working hard to ensure a better stay for all our guests.

Dear Linda,Thank you for your review and for choosing our hotel. We appreciate your feedback and are committed to continually improving to provide an even better experience. If you have any specific suggestions or areas where we can enhance our services, please feel free to share. We hope to welcome you back in the future and earn that extra star!

Dear Nadya,We appreciate your 4 out of 5 rating! Thank you for choosing us, and we're glad you had a positive experience. If there are any specific areas where we can improve and earn that extra star in the future, please don't hesitate to share your suggestions. We look forward to welcoming you again soon.

Dear Ian,Thank you for your honest review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you found our rooms clean and our staff polite and helpful. Your kind words mean a lot to us, and we look forward to welcoming you back for an even better experience in the future.

Dear Jamie,We're deeply sorry to hear about your disappointing experience. This falls well below our standards, and we apologize for the miscommunication regarding late checkout and the cleanliness of your room. Your feedback is crucial, and we take it seriously. We will address these issues to ensure they don't happen again. We truly appreciate your feedback, and we hope you might consider giving us another chance in the future to provide a much-improved experience.

Dear Ellen,Thank you for your feedback, and we're sorry to hear about the issue with the room. We appreciate your patience as we work to make improvements under new ownership and management. Addressing the mold issue is a top priority, and we're committed to providing a more pleasant and comfortable stay in the future. Your comments are valuable to us, and we hope you'll consider staying with us again to experience the positive changes we're making.

Dear Precilia,Thank you for providing feedback on your recent stay. We're glad to hear that you found our breakfast adequate and our staff helpful and welcoming. However, we apologise for the inconvenience you experienced with the room size and noise level. We understand that these factors can impact the overall quality of your stay. Regarding the noise and lack of double glazing, we regret any disturbance to your sleep. Please note that due to the listed status of our old Victorian building, certain changes, such as installing double glazing, are not permitted. However, we are currently undergoing refurbishment efforts aimed at improving various aspects of the hotel, including addressing noise issues as much as possible within the limitations of the building's heritage status. We appreciate your understanding and patience in this matter. Additionally, we'll take your feedback regarding the lack of charging sockets next to the bed into consideration for our current improvements. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

Dear Berin,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our accommodation to be good, clean, and well-suited for your needs. It's fantastic to know that our staff contributed to your enjoyable stay. We look forward to welcoming you back and appreciate your loyalty in considering us for future bookings.

Dear Alberto,We're sorry to learn that your experience fell short of your expectations, as indicated by the rating of 2 out of 10. Your satisfaction is important to us, and we would appreciate more details about your specific concerns or areas where we can improve. If there's anything you'd like to share to help us address the issues you encountered, please feel free to provide additional feedback. We value your input and hope to have the opportunity to make improvements based on your comments.

Dear Marion,We appreciate your feedback and regret that your experience fell short of expectations. If you have specific concerns, we'd value more details to help address them. Thank you for sharing your thoughts.