2 outdoor pools, pool umbrellas, pool loungers

Reviews of Centara Koh Chang Tropicana Resort

4 out of 5
Centara Koh Chang Tropicana Resort
26/3 Moo 4, Klong Prao beach, Ko Chang, Trat

Reviews

8.4

Very good

Rating 10 - Excellent. 89 out of 211 reviews" "
Rating 8 - Good. 84 out of 211 reviews" "
Rating 6 - Okay. 25 out of 211 reviews" "
Rating 4 - Poor. 10 out of 211 reviews" "
Rating 2 - Terrible. 3 out of 211 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Stacy

Travelled with partner
Loved this resort! Very quiet rooms, didn’t smell musty like other tropical resorts. Staff were all friendly, surroundings were beautiful!
Stayed 1 night in Jan 2024
Response from Management on 26 Jan 2024
Thank you for your valuable feedback. we are looking forward to welcoming you back in a very near future.

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Jan 2024
Response from Management on 29 Jan 2024
Thank you for your review

10/10 Excellent

PATRICK

Stayed 3 nights in Mar 2023

10/10 Excellent

Jack

Stayed 3 nights in Feb 2023

10/10 Excellent

ROBERT A.

Stayed 3 nights in Nov 2022

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good location. Excellent gym! Breakfast is good. Saturday night buffet was very good. Unfortunately, the beach was dirty and not managed. Rocks, plastic, leaves, trash were scattered on the beach. Our room was very good and the bed was very comfortable. Food and drink service ar the pool and beach was good.
Stayed 3 nights in Oct 2022

10/10 Excellent

Sharjeel

Stayed 4 nights in Jul 2022

10/10 Excellent

Sajjad

Stayed 2 nights in Jun 2022

10/10 Excellent

Sajjad

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I am so happy here I have decided with my partner to stay another 3 nights. Beautiful hotel staff and wow a lovely island
Stayed 6 nights in Jun 2022

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
We enjoyed ourselves thoroughly
Stayed 14 nights in Sep 2021

6/10 Okay

Ritthirong

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
All staff were nice and taking a good care during our stay
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2020

10/10 Excellent

TriSha_MeCh., BANGKOK

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2020

8/10 Good

Natsumi, Bangkok

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Good location, good facilities. Staffs were helpful and very friendly.
Stayed 2 nights in Jul 2020

10/10 Excellent

ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centara Koh Chang
Just what u expect from centara all there resorts are well keep and have good facilities breakfast was also very good. Koh Chang also one of our favourite islands in Thailand with a lovely beach that the hotel sits on
Stayed 4 nights in Nov 2019

8/10 Good

Jon

Stayed 3 nights in Oct 2019

8/10 Good

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely go back!
The first room I stayed in at Centara was very day and smelt very damp. I mentioned this to the front desk who were incredibly helpful and moved me to another room, which was wonderful. Generally, a lovely and relaxing stay at Centara and I would definitely return.
Stayed 6 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luscious garden- lovely!
Centara is very nice. The resort has been well maintained, and is a little piece of paradise. The beach is nice. The resort is set back off the street a little (as are most resorts in the area) so it’s better to have transport, taxi or motorbike instead of walking. You can however easily walk to restaurants and hotels on the surrounding beach, as well as mini-marts etc. loved our stay here and would return
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 8 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel right on it's own section of beach, well set out with meandering walkways in an idealic tropical setting. Far enough away from the hustle & bustle of the main street but close enough to walk to a variety of off site restaurants, 7 eleven stores etc. Definitely would stay here again
Stayed 8 nights in Jan 2019

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort
Lovely bungalows in great gardens. There are two pools and plenty of loungers. A very peaceful area. Plenty of Choice for breakfast and all food is covered which is good. The food and drink is in the restaurant and mini bar in the room is expensive but the supermarket sell cold beer and soft drinks and you can bring these back. An excellent resort and would stay again.
Stayed 7 nights in Jan 2019

8/10 Good

Steven Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a pleasant stay, good staff and good locat
Stayed 4 nights in Oct 2018
Response from The Management on 29 Oct 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from The Management on 29 Aug 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place with intricate wavy walkways and cabanas submerged in beautiful greeneries. Some fixtures and furniture inside cabanas a bit dated. Breakfast buffet, Thai buffet, and Seafood buffet are excellent, but regular a la carte thai food in their restaurant not so great. Watch for mussels' conglomerates in the water - they have very sharp edges. They hurt If you step on them. The most disturbing thing for us was the fact that the resort has 5-6 dogs running on the beach - defecating and urinating on sand during low tide... Wondering how it affects the water cleanness... Does the ocean take care of it? Everybody was swimming anyway.
Stayed 6 nights in Apr 2018
Response from The Management on 14 May 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

mohammed irfaan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very very good
Good and friendly staff very safe location easily accessible to restaurants beach and other amenties overall a wonderful stay i even extended one more night
Response from The Management on 23 Apr 2018
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Response from The Management on 5 Apr 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Fijinan, Brooklyn

Liked: Cleanliness, property conditions & facilities, room comfort
Nice kid-friendly hotel
Biggest drawbacks were loud pop music at the pools in late afternoon and pretty crowded. Hard to get a bed by the beach or pool. Very kid-friendly. Decent food. Very pretty.
Stayed 2 nights in Jan 2018
Response from The Management on 19 Jan 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort, quiet, clean and relaxing
Fantastic holiday, away from the turmoil of tourism, great facilities, beautifully laid out and maintained, clean, quiet, comfortable, breezy and so it was what we wanted. Only the F&B was disappointing.

8/10 Good

Don, toronto canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxing time on ko chang
Visited in the off season so it wasn't busy. Good value for the money at this time of year.

10/10 Excellent

jin, bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
o
Good hotel, nice view and swimming pool, nice hotel staff, perfect experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it.
2 weeks and loved every moment. The facilities were great value for the price and The staff was fantastic! very friendly. Also, the location is really nice.

8/10 Good

AT, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay; beautiful experience
Absolutely beautiful hotel. Right near the beach. Staff spoke great English, were super-friendly. Great experience. Hope the chance to stay here again presents itself.

10/10 Excellent

Akira, Georgia, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Balcony was very relaxing and beautiful view as well. WiFi works everywhere in the resort, even on beach. That was the best thing about this hotel.
Response from Management on 5 Mar 2016
Thank you very much for staying with us recently and for providing such great feedback on your stay. We are happy to know that you had a nice holiday here with us and that you particularly liked your room with a balcony with a view over our garden. We are happy to read that you also appreciated our complimentary WiFi available throughout the resort. Hopefully, we will have the opportunity to welcome you back for a return visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet
Very beatiful sunset, realy 4 stars hotel, good breakfest, rooms are good as well, price fair. Bad point: Beach is a litle dirty, they must have some staff cleaning the beach all day.
Response from Management on 24 Nov 2015
Thank you very much for staying with us and for providing such great feedback on your stay. We are happy to know that you had a nice holiday and that you particularly liked our breakfast buffet and our rooms. We are happy to read that you also got a chance to watch the beautiful sunset on our beach. Please note that we have our team to take care and clean our beachfront several times a day to remove any debris and seaweed that has washed upon the beach. We look forward to the opportunity to welcome you back for a return visit.

6/10 Okay

Prapatsri

Liked: Cleanliness, staff & service
Hotel location is good. Fronts and bell boys were pretty good too. Breakfast and the dining room is fairly good, but need to be more clean especially on the ceiling and lighting fixtures. Many electrical appliances such as electric kettle, hair dryer were damaged and risky to use them, which it might caused an accident. Shower drainage was bad without improvement after reporting to the front desk. The rattan chair and stool was in a very poor condition. Many rattan were broken and cutting skins when seat it. Jaguzzi in both pools many were out of order, need more maintainance cares. Over all are below Centara standardized.
Response from Management on 27 Feb 2016
Warmest greetings from the Centara Koh Chang Tropicana Resort and thank you for choosing to stay with us during your holiday in Koh Chang. We regret that your stay in our resort did not meet your expectations and that we could not convince you with our amenities. This is definitely not our standard guest experience as you can see from many previous reviews and we are certain that if you had referred to our team they would have done their best to get it all rectified. Please also be assured that we have a maintenance program in place and rooms and amenities are upgraded and replaced regularly. We hope you will give us another opportunity sometime in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Management on 23 Jan 2016
Thank you for the excellent rating. We look forward to welcoming you back in the near future.

10/10 Excellent

silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Management on 23 Jan 2016
Thank you for the excellent rating and we hope to welcome you again soon to Centara Koh Chang Tropicana Resort.

8/10 Good

Amr, Bangkok, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice property
This is my second stay at this resort. I have to say Centara has improved the service dramatically. My check in - check out experience was perfect. The room was nice. The pools also very nice. I only ate the breakfast in the hotel, and in my opinion it is decent, but not extraordinary. My favorite thing about the hotel is it was the only one that offered cancellations up to the day before. Also the pay later option was nice. The beach massage was nice. The rooms are adequate. The landscaping is phenomenal, but because of all the nice water features i recommend you take mosquito spray. Free wifi is good, i would like to recommend they offer free mini bar like a lot of other hotels in Thailand now. Overall, great stay, and i would definitely stay there again. Also worth mentioning, the gym was one of the best i've seen in a hotel.
Response from Management on 24 Dec 2015
Warmest greetings from the Centara Koh Chang Tropicana Resort and thank you for choosing to stay with us while on Koh Chang. We are happy to read that you enjoyed your second stay in our resort and that you especially liked the massages from our spa team, our fully equipped gym and our resorts tropical garden with over 65,000 sq m of lush greenery. Delighted to know that you also appreciated our flexible booking conditions. We look forward to welcoming you back sometime in the near future.

10/10 Excellent

brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Well maintained resort. Very friendly staff Checkin quick
Response from Management on 29 Nov 2015
Many thanks for having chosen our resort for your stay while in Koh Chang. We are happy to know that you had a nice holiday here with us and that you particularly liked our location on peaceful Klong Prao beach and our friendly guest service team. We look forward to the opportunity to welcome you back for a return visit.

10/10 Excellent

Majid, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go with kids
Best for family trip. Nice garden n good location, clean beach. Kindly staff. Every thing fine

8/10 Good

Nick G, South Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely resort! :)
Centara Tropicana Resort was a lovely resort and we really enjoyed staying there. We had a lovely time. The resort was planned and maintained beautifully with lovely gardens and ponds. Our room (Deluxe Room) was nice and tastefully decorated. It was, however, slightly dark, and there were some areas in need of improvement (particularly furniture and the bathroom). Many staff were really nice, most were polite, although some were rude and impolite. The hotel was right on the beach, which was nice. It was really nice to lay on the beach in the sun sipping Happy Hour 2-for-1 cocktails! However, the beach wasn't quite what we were expecting: the sand was always damp. The sea is also very shallow, even when you go far out. The beach is very rocky so we recommend scuba boots if you want to swim in the sea. The sea and the swimming pools were both so surprising warm, though, even in the morning! The breakfast was quite okay, but we ignored previous reviews and ordered dinner a la carte: yuk! Big mistake! Food and drinks in the resort are obviously priced higher than in the nearby town. However, we were disgusted at the price of water in the resort (45b +service charge +VAT) compared to the town (7 baht in Tesco inc VAT). There are many nice restaurants in the town where we would recommend for lunch and dinner. Wifi was good around the resort and there were plenty of sockets in our room for charging. Overall we enjoyed our time at Centara and were sad to go after only two nights!

6/10 Okay

ed, san francisco, ca

Liked: Staff & service
Nice env, dirty beach, perhaps discriminatory
We're a Thai-American couple so traveling to Thailand is our regular trip every year. We like the environment of the resort. Very quiet and tropical as it's trying to be. However, we feel that we were arranged to be with other thai guests in one area which was quite separate from other foreign guests who stayed with the same room type. We were not sure if this was intentional but couldn't help thinking of it given what we saw. The room was very nice and well maintained. The only bad thing in our room was the AC thermostat that didn't work correctly. Most surprising is the cleanliness of the beach. It was very dirty when we were there. We were so disappointed that we wanted to compare it with the public beach area. We don't think that the hotel couldn't afford someone regularly picking up trashes in the beach every morning.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice stay. Far from the town.
The resort is beautiful. But the sea was not very good to swim in because there were lots of tiny insects flying over by your face. Also you need to walk about a mile to get to the main road and even if you did, its pretty quiet area. So if you are plan to stay in the resort with your family, it can be a nice choice.

10/10 Excellent

EL, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great experience - highly recommend
We really enjoyed our stay at Koh Chang Centara. The staff and service was great. We booked a bungalow, and it was spacious and private. The hotel breakfast fit all of our needs. The option of booking day trips or airport transfers through a company set up right in the lobby was very convenient. Their price was even cheaper than we found out in town. The kids enjoyed playing on the beach, and the water was really calm for them to get in the ocean. There weren't many kids here, and we didn't use the Kids Club, but we would return. The only slightly negative part is that the ocean floor right in front of the hotel has a lot of coral, but we moved slightly down and got in the water in front of the hotel next door and that was fine.

8/10 Good

pboonpume, Bangkok, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay. Clean room.
I was very satisfied with the room since it was clean, big and located next to the pool. Hotel area was very nice with trees and garden. It was just a short walk away from beach. Service of staff was good. Breakfast was average.

6/10 Okay

Johnnyboy, Hong Kong

Liked: Staff & service
Disliked: Property conditions & facilities
Standard resort which meets basic expectations
Stayed in a superior room. It was clean, though feels a bit old and worn out for a resort (old CRT TVs and creeking wooden floor). Service was good with no disappointing experiences. Gym is very basic with 3 cross trainers and few weights. Spa was quite small and better to get a massage around the beach area for much cheaper. Breakfast is extensive. Good beachfront area, sand it quite clean though lots of smaller rocks/shells during low tide, so may not be practical. Location is more of a family area along Klong Prao beach, quieter area along the main road outside the hotel

2/10 Terrible

Christina

Disliked: Staff & service, property conditions & facilities
Dissatisfied
We stayed 6 nights at tropicana and had a good time , but not because of great service or great food !!! The garden and surroundings are great, really beautiful and tranquile , but the staff is very badly trained in customer service and the restaurant food is really bad. The hotel is great and has potential but everything about it needs an upgrade ( except the receptionists and room cleaning staff, they were great and skillful )