2/10 แย่มาก
Chanwit-Sasitorn
เดินทางกับครอบครัว
26 ก.ค. 2023
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
NOT A FIVE STAR HOTEL!! Rooms in Lanai were poorly maintained and not well cleaned. Clearly old. Toiletries(soap & slipper) were missing and we had to call to receive them. When they delivered them, they forgot the soaps. In our assigned room, the plumbing was broken-- the toilet did not flush and the sink did not drain. We had to move rooms and the new room had trash on the floor. The toilet flush was still bad. There were also lots of bugs and a spider inside the provided towels that gave me a scare.
The architecture of the buildings had a lot of random up and down stairs that made it tiring to walk. You would go up only to go down!
Breakfast buffet was okay, but the menu stayed pretty similar every day. Drinking glasses were small, like shot glasses. Food was cold.
The staff were nice though, particularly a man at the restaurant was very high energy.
The pools were kind of murky and not that big. Daybeds were an extra cost. As for the beach, the water was smelly and there was trash in the ocean. The ocean water was not clear and looked dirty, though once you got in deeper the sand was quite soft. The sand on the beach was hard.
There are better hotels...this felt like a 3 star hotel
Chanwit-Sasitorn
เข้าพัก 2 คืน, กรกฎาคม 2023