First off, the room was not up to par with cleaniness. There were M&Ms under the tv stand, gum on the ottoman, dust on the side tables which we had to wipe down, weird red liquid stains on the wall behind the bed and carpet in front of the mirror.
Secondly, over the staff was nice except for in tbe Champagne Room. Host and wait staff were rude, we waited more than 15 mins for just coffee, when I asked the host if this was acceptable wait time he said our waiter was busy with another group. Fyi that other group came 10 minutes after us. We asked another server for help and he dismissed us abruptly saying our server was coming. The host was not very apologetic when I got upset about the wait time. There were 3 or 4 other parties besides us, it was not even busy nor a busy time at 9pm.
Overall, I always wanted to stay at the plaza, but it just was not up to expectation in comparison to other hotels.