การตอบกลับจาก Patrick Fiat, General Manager วันที่ 28 พ.ค. 2019
Hi there,
Thank you for taking the time to share such a positive rating following your recent stay with us.
We look forward to welcoming you back to create another wonderful experience for you.
Kind regards,
Patrick Fiat
General Manager & Chief Experience Officer (CEO)
เป็นโรงแรมที่ราคาย่อมเยาว์ ในแถบของ Orchard
มาพักเป็นครั้งที่ 3 แล้ว เพราะชอบหลายๆอย่าง ทั้งโลเคชั่น มีป้ายรถเมล์ที่หน้าโรงแรม เดินไปไม่ไกลมี MRT ใกล้ FoodReplubic ตรงข้ามมี far east plaza มี 7-11
ห้องพัก ดีมาก แต่มา 3 ครั้ง ไม่เคยได้ห้องเหมือนเดิมเลย แต่ครั้งนี้ ความอลังการน้อยกว่านิดนึง
Patziilla
เข้าพัก 2 คืน, กุมภาพันธ์ 2019
การตอบกลับจาก RP วันที่ 5 มี.ค. 2019
Hi Patzilla,
Thank you for taking the time to share such a positive review following your recent stay with us.
We are incredibly pleased to hear that you enjoyed your stay and the service we provide to our guests.
At Royal Plaza on Scotts we do our best to create colourful and memorable experiences for our guests, and I am so pleased to learn that we have achieved this during your visit.
Thank you once again for your kind compliments. We look forward to welcoming you back soon.
Kind regards,
Patrick Fiat
We booked 1 room for 3 people via Expedia and request for 2 bed after we booked. The Hotel answer us shortly via hotel email (not from Expedia) and the prepare 1 king bed and 1 extra bed for us and don't charge too. We are very impressed. Moreover, everything in the minibar is free!. The price of this hotel is very reasonable. Its located on Scotts Rd near MRT and have got a bus stop in front of the hotel and the opposite too. We will come back here again.
Hi Robin,Thank you for taking the time to share your review and for joining us recently at Royal Plaza on Scotts. I am so glad to hear that you enjoyed your stay and I hope that your travels bring you back to visit us soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)
Hi YasushiThank you for taking the time to share your review and for joining us recently at Royal Plaza on Scotts. I am so glad to hear that you enjoyed your stay and I hope that your travels bring you back to visit us soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)
Hi Jayoung,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)
Hi Fakhri,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)
Love my stay there with my family. Rooms were spacious & most importantly clean. Easy check in & check out. Convenient parking. Buffet breakfast was wide spread and tasty.
Nazerah
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Nora Gammell วันที่ 22 ก.พ. 2024
Hi Nazerah,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)
Hotel food is Halal. You can also purchase Halal food at vending machine near the entrance of the hotel.
Tartinah
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Nora Gammell วันที่ 29 พ.ย. 2023
Hi TartinahThank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)
Hi Guest ??,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)
Hi Peter,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)
6/10 พอใช้
Stephen
เดินทางเพื่อธุรกิจ
15 ต.ค. 2023
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Helt oki hotell
Hotellet var litt gammelt, men helt oki. Fin lobby. Greit rom. Badebassenget og gym var ikke bra. Spesielt gym’en var skuffende. Betjeningen var vennlig og serviceinnstilt. Sentral beliggenhet i frohold til shoopingsenter!
Stephen
เข้าพัก 3 คืน, ตุลาคม 2023
การตอบกลับจาก Nora Gammell วันที่ 18 ต.ค. 2023
Hi Stephen,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)
Hi Juan,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)
Hi Jungah,Thank you for taking the time to share your review and for joining us recently at Royal Plaza on Scotts. I am so glad to hear that you enjoyed your stay and I hope that your travels bring you back to visit us soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)
10/10 ดีเลิศ
Juan Francisco
2 ต.ค. 2023
Juan Francisco
เข้าพัก 9 คืน, กันยายน 2023
การตอบกลับจาก Nora Gammell วันที่ 4 ต.ค. 2023
Hi Juan,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)
Services as provided throughout the hotel staff are all very friendly and polite.
Andrew
เข้าพัก 5 คืน, กันยายน 2023
การตอบกลับจาก Nora Gammell วันที่ 4 ต.ค. 2023
Hi Andrew,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)
Hi L W,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)
Hi Noriko,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)
Dear Oyu,Thank you so much for your review and for staying with us recently at Royal Plaza on Scotts. We are sorry to learn that parts of your stay were less ideal than expected.We truly appreciate your feedback and hope to welcome you back to create a better experience for you!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)
Having stayed at this property on4 orher occasions beforw Covid.
This time I found that the service level and the benifits offetedto guests has been removed.
The room price has drnaticallti creased, coffee pid machines has been removed. The room fridge has been filled with small containers of Apple Juice and other drinks.
The service levels of the consiserges has dramatically reduced compared to previous amazing staff.
This was once a great hotel with great staff.
I wont stay stay at the Royal Plaza on Scott again.
Greg
เข้าพัก 4 คืน, กรกฎาคม 2023
การตอบกลับจาก Nora Gammell วันที่ 3 ส.ค. 2023
Dear Greg,Thank you so much for your review and for staying with us recently at Royal Plaza on Scotts. We are sorry to learn that parts of your stay were less ideal than expected.We truly appreciate your feedback and hope to welcome you back to create a better experience for you!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)
6/10 พอใช้
ผู้เข้าพักจริง
17 ก.ค. 2023
ชื่นชอบ: ความสะอาด
average
ผู้เข้าพักจริง
เข้าพัก 1 คืน, กรกฎาคม 2023
การตอบกลับจาก Nora Gammell วันที่ 18 ก.ค. 2023
Dear Anonymous,Thank you so much for your review and for staying with us recently at Royal Plaza on Scotts. We are sorry to learn that parts of your stay were less ideal than expected.We truly appreciate your feedback and hope to welcome you back to create a better experience for you!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)
8/10 ดี
Tania
เดินทางกับครอบครัว
9 ก.ค. 2023
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
The entrance light inside the room was not working. I didn't bother to complain because its only 1 night stay. Also I thought when I choose deluxe plus, I am getting better view compare with the standard one
Apparently my room view was facing the next building with no view at all
Tania
เข้าพัก 1 คืน, กรกฎาคม 2023
การตอบกลับจาก Nora Gammell วันที่ 18 ก.ค. 2023
Dear Tania,Thank you so much for your review and for staying with us recently at Royal Plaza on Scotts. We are sorry to learn that parts of your stay were less ideal than expected.We truly appreciate your feedback and hope to welcome you back to create a better experience for you!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)
6/10 พอใช้
NOBUTOSHI
4 ก.ค. 2023
Front desk staff was very nice
But Poor response from staff when picking up luggage
NOBUTOSHI
เข้าพัก 2 คืน, กรกฎาคม 2023
การตอบกลับจาก Nora Gammell วันที่ 5 ก.ค. 2023
Dear Nobutoshi,Thank you so much for your review and for staying with us recently at Royal Plaza on Scotts. We are sorry to learn that parts of your stay were less ideal than expected.We truly appreciate your feedback and hope to welcome you back to create a better experience for you!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)
8/10 ดี
Ahmed Ali
26 มิ.ย. 2023
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Great location , average rooms
The property location is the biggest attraction. The room sizes for this location are adequately big.
The hotel however is old and you can see some wear and tear. The reception is a bit understaffed and manages housekeeping so is a bit delayed.
Ahmed Ali
เข้าพัก 8 คืน, มิถุนายน 2023
การตอบกลับจาก Nora Gammell วันที่ 27 มิ.ย. 2023
Dear Ahmed Ali,Thank you so much for your review and for staying with us recently at Royal Plaza on Scotts. We are sorry to learn that parts of your stay were less ideal than expected.We truly appreciate your feedback and hope to welcome you back to create a better experience for you!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)
Hi Christopher,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)
2/10 แย่มาก
Lorenzo
11 มิ.ย. 2023
Lorenzo
เข้าพัก 3 คืน, พฤษภาคม 2023
การตอบกลับจาก Nora Gammell วันที่ 13 มิ.ย. 2023
Dear Lorenzo,Thank you so much for your review and for staying with us recently at Royal Plaza on Scotts. We are sorry to learn that parts of your stay were less ideal than expected.We truly appreciate your feedback and hope to welcome you back to create a better experience for you!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)
6/10 พอใช้
Kenneth
เดินทางกับคู่รัก
10 มิ.ย. 2023
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Room and bathroom were clean, cleaning was regular, the main window could not be closed properly as the lock was broken, the stool in the bedroom was faulty, it had been like that for some time, no Bar in the hotel, a bit disappointing considering the price.
Kenneth
เข้าพัก 13 คืน, พฤษภาคม 2023
การตอบกลับจาก Nora Gammell วันที่ 13 มิ.ย. 2023
Dear Kenneth,Thank you so much for your review and for staying with us recently at Royal Plaza on Scotts. We are sorry to learn that parts of your stay were less ideal than expected.We truly appreciate your feedback and hope to welcome you back to create a better experience for you!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)
10/10 ดีเลิศ
Barbara
31 พ.ค. 2023
Barbara
เข้าพัก 1 คืน, พฤษภาคม 2023
การตอบกลับจาก Nora Gammell วันที่ 27 มิ.ย. 2023
Hi Barbara,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)
Hi Chew,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)
It is within expectations. Preferably can increase the standard of e room coffee.
Chew
เข้าพัก 2 คืน, พฤษภาคม 2023
การตอบกลับจาก Nora Gammell วันที่ 24 พ.ค. 2023
Dear Chew,Thank you so much for your review and for staying with us recently at Royal Plaza on Scotts. We are sorry to learn that parts of your stay were less ideal than expected.We truly appreciate your feedback and hope to welcome you back to create a better experience for you!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)
Hi Anonymous ,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)
convenient location, not too busy an area - a plus
ผู้เข้าพักจริง
เข้าพัก 6 คืน, เมษายน 2023
การตอบกลับจาก Nora Gammell วันที่ 18 พ.ค. 2023
Dear Anonymous, Thank you for your compliments! We are pleased to know that you enjoyed your stay with us, looking forward to creating another wonderful experience for you again soon! Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)
The Dining room was extremely noisy and the staff just cleared tables and reset. No personal service. Dirty napkins re used, and the cloth wiping each table was just re used. no sprays to clean.
Cereal choices very limited, couldn't find decaffeinated latte as it was self service from a machine. On last morning everyone at breakfast was told at 9.40a.m. that the restaurant was closing at 10.00a.m. TV intermittent.
Switch with an outline of a red bell crossed through meant do not clean the room, who knew? There was nothing in the room to explain anything.
Esther
เข้าพัก 5 คืน, กุมภาพันธ์ 2023
การตอบกลับจาก Patrick Fiat, General Manager วันที่ 6 เม.ย. 2023
Dear Esther,We are disappointed to learn about your experience. We have since counselled our service associates, and reminded them to be more mindful when speaking to guests. We have noted your feedback on the guest rooms, and will look into the issues you’ve mentioned for improvement.We hope to have the opportunity to welcome you back, and look forward to creating a better experience for you on your next visit.Kind regards,