Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers

Reviews of Furama City Centre

4 out of 5
Furama City Centre
60 Eu Tong Sen Street, Singapore

Reviews

7.4

Good

Rating 10 - Excellent. 283 out of 1021 reviews" "
Rating 8 - Good. 347 out of 1021 reviews" "
Rating 6 - Okay. 213 out of 1021 reviews" "
Rating 4 - Poor. 106 out of 1021 reviews" "
Rating 2 - Terrible. 72 out of 1021 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Jessica

Travelled with family
Liked: Amenities
Great location and nice breakfast .
Stayed 2 nights in Mar 2024

6/10 Okay

Andrew

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were not clean enough. Old and tired needs refurbished.
Stayed 1 night in Mar 2024

8/10 Good

Yeng

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything they provided and staff are very friendly
Stayed 3 nights in Mar 2024

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities
I had an easy, comfortable, and convenient time staying at Furama. The self check-in was buggy, but the front desk receptionists were kind at helping. Room was a great size. Bathroom could use better ventilation but it was roomy and ample enough. The facility is old, but I still had a pleasant stay. Very walkable to all the interesting spots in Chinatown, and it's just across the street from a hawker center. Would highly recommend for a budget-friendly stay in SG. Thanks Furama! I'll be back.
Stayed 2 nights in Mar 2024

8/10 Good

Howard

Travelled with partner
Liked: Staff & service
Service and staff above and beyond. Really, from Pauline down to porters it was was superb. Hotel is a bit dated and first reception point a bit primitive compared to Riverfront where we stayed before. Otherwise no problems.
Stayed 13 nights in Mar 2024

10/10 Excellent

felicitas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean. Staff was very friendly!
Stayed 2 nights in Mar 2024

10/10 Excellent

ALWIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Feb 2024

6/10 Okay

Michael, Haliburton

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The hotel showed signs aging. Hallway carpest was dirty and the bathroom had caulking cracked. Front desk staff was good. Location was great. Lots of connecting walks to adjoining buildings. Thank you.
Stayed 2 nights in Mar 2024

10/10 Excellent

Geoffrey, Diamond

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all facilities
Stayed 6 nights in Feb 2024

8/10 Good

Dianne

Travelled with group
Excellent location on the edge of Chinatown. Next to a hawkers centre and big shopping centre. Very close to MRT. would definitely stay there again
Stayed 6 nights in Feb 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities
A great view from the deluxe king!
Stayed 3 nights in Feb 2024

6/10 Okay

MAHESH

Travelled with family, Travelled with group
Disliked: Amenities, property conditions & facilities
No room service at all. This property needs many upgrades 😩.
Stayed 3 nights in Feb 2024

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessibility with MRT, centrally located. Chinatown is walking distance. Mall all around the hotel. Train ride back to changi airport.
Stayed 3 nights in Feb 2024

2/10 Terrible

Hiba

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and awful service
Stayed 2 nights in Feb 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024

8/10 Good

Mohammed

Travelled with family
Liked: Cleanliness, staff & service
The washroom area was smelly
Stayed 3 nights in Feb 2024

6/10 Okay

Allan

Travelled with partner
Liked: Staff & service
This is our second stay. We like the area for the foo and closeness of MRT. The Property is old. Room and corridor smells. We had to keep the AC on all the time to stop the smell. Cleaning the carpets may help.
Stayed 6 nights in Feb 2024

8/10 Good

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
We had a good experience overall. Just a minor issue with the bath tub in our suite. It took awhile to drain the water so we didn’t use it again after one time use.
Stayed 4 nights in Jan 2024

2/10 Terrible

Toni

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Need renovations
Stayed 4 nights in Jan 2024

8/10 Good

Gavin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Chinatown and Shops. Great Swimming pool
Stayed 15 nights in Feb 2024

10/10 Excellent

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Honestly it had everything we needed. Spacious, clean, quiet and amazingly convenient location. Just right. Would def stay again.
Stayed 4 nights in Feb 2024

10/10 Excellent

Lachlan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

irma

Stayed 2 nights in Feb 2024

10/10 Excellent

Ulynn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service good
Stayed 3 nights in Jan 2024

10/10 Excellent

Lorjhun

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay!
Stayed 3 nights in Feb 2024

6/10 Okay

Hue

Travelled with family
Good that it’s in the Chinatown centre. Bad that it only service your room every 3rd day, if you stay for 2 days, you need to go to front desk ask for bath towels.
Stayed 2 nights in Jan 2024

4/10 Poor

Wenbin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 3 nights. The hotel won't do any cleaning during this period. We had to go to the receiption to colloect toilet paper and tissue when they ran out. The corridor is very smelly. We had to empty the rubbish bins and leave the rubbish in the corridor for collection. No daily supply of bottle water, but you can go to refill the water in the corridor. The sofa bed is just not adequate for an adult to sleep on, too short and too hard with only a thin fitted sheet provided. Location is good with good view. Easy access to Chinatown with plenty of options for food.

4/10 Poor

Daniel, Doncaster

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We arrived at 4pm and room was still not available. It was tiring for an aged mother travelling in the group. Bad experience with manager Arthur who was not professional dealing with a problem in the bathroom.
Stayed 3 nights in Jan 2024

8/10 Good

nerissa

Travelled with family
Liked: Cleanliness, staff & service, amenities
The area is conveniently located but the showers run hot. No cold water for bathing.
Stayed 3 nights in Jan 2024

8/10 Good

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

4/10 Poor

Wing, Doncaster

Disliked: Staff & service
Our room is not available when we arrive at 5pm. We have an elderly in the group who needs to settle in quickly but had to wait. I dealt with manager Arthur who took some time to deal with my faulty toilet.
Stayed 2 nights in Jan 2024

8/10 Good

Rodger and Joyce

Travelled with family
It was well located. I was distressed that they had discontinued their airport shuttle as this was the biggest factor in our booking there. Our room was amazing with a lovely view
Stayed 1 night in Jan 2024

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

Karen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled strongly of cigarettes (supposed to be a non-smoking room). Right next to elevator. Very noisy. Small uncomfortable bed. The linen didn’t smell fresh. The air conditioner had a musty smell. I DO NOT RECOMMEND THIS HOTEL.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jarryd Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Chinatown and MRT. Property and rooms were very clean too.
Stayed 6 nights in Jan 2024

8/10 Good

Vicky

Liked: Cleanliness, staff & service, amenities
Staff are excellent and location is central and superb. A bit dated and do need fresh paint and update decor
Stayed 5 nights in Jan 2024

8/10 Good

Phouangpheth

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staffs were very helpful and nice . Room was clean .
Stayed 2 nights in Jan 2024

10/10 Excellent

Thomas, Worpswede

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favourite place to stay in Singapore is the Furama City Centre. Proximity to Chinatown, easy and close access to bus and MRT stations, friendly staff and great amenities. Thank you.
Stayed 4 nights in Jan 2024

8/10 Good

Romeo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfied
Stayed 3 nights in Jan 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really like the location v close to Chinatown as well as Boat Quay with easy access to the MRT
Stayed 3 nights in Jan 2024

6/10 Okay

David

Travelled with family
Good location and good sized rooms. Amenities and rooms are tired. The foyer is extremely busy and not hotel like
Stayed 3 nights in Jan 2024

6/10 Okay

Ming Wai Melanie

Liked: Cleanliness, staff & service, amenities
Actually the overall cleanliness is good but the facilities and some hardware items appear slightly aged. Convenience located !
Stayed 3 nights in Jan 2024

8/10 Good

roque

Travelled with partner
Liked: Amenities
Ok
Stayed 1 night in Jan 2024

6/10 Okay

LD

Travelled with partner
Disliked: Property conditions & facilities
The hotel is central to everything and close walk to Chinatown and Clark Quay and not far from Merlion and Marina Bay. The deluxe room was spacious and bed was comfortable. Pool is nice but the gym is extremely small and dated. I noticed the corridors / hallways also needed a refresh with some moulds on the wall and carpet was rolled / peeling apart which can be a tripping hazard. The hotel is marketing green initiatives such as housekeeping every 3 days and self service amenities. However, I noticed they keep the electricity on in the rooms at all times (ie the aircon is on even if there are no guests inside the room). Whist rated a 4-star it really felt lacking and more of a 3-star hotel. The hotel staff did not have a consistent uniform and most were wearing casual clothes. Additionally, when I asked the morning reception staff on places to eat near the hotels, one of the staff (young lady wearing glasses) just laughed mentioning that there were not much breakfast options at 8:30am in the morning - I found this a bit unprofessional. However, kudos to the receptionist Reva who helped us with our late check-in, upgraded us to a deluxe room when our early request for a superior room with the Singapore Eye view (per the Expedia ad) was not granted and provided a discount for a late check-out. She made our stay more memorable by being so kind and professional.

8/10 Good

Alaynnase

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to market and foods
Stayed 1 night in Jan 2024

10/10 Excellent

Riva

Stayed 2 nights in Dec 2023

4/10 Poor

Adam

Travelled with family
Disliked: Property conditions & facilities
Family room booked for 2 adults and 2 children. We arrived to find one double and a single bed and waited for housekeeping to turn a very old and hard sofa into the second childs bed. No mattress and an old blanket was all the bedding provided. Not acceptable. Room was old and tired, bathroom door lock broken, carpet old, dirty and smelt. Not what i anticipated for the cost.
Stayed 2 nights in Dec 2023

8/10 Good

Ye, Blacktown

Stayed 6 nights in Dec 2023

10/10 Excellent

damian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and smooth and I managed to get in room at 1pm
Stayed 1 night in Dec 2023