Great experience, except beware of a mystery “transportation “ charge that appeared on my bill and could not be explained. Kept me from giving 4 stars ⭐️
Ericka
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Adam วันที่ 28 มี.ค. 2024
Dear Ericka,Good afternoon!We sincerely apologize for the erroneous charge on your guest folio. After further investigation we have come to find that there were 2 guests with the last name Wright during your most recent stay. The other guest with the last name Wright was the one who arranged the transportation. We have since refunded the credit card in the amount of 235 back to your credit card. We again sincerely apologize for this and will follow up with the team internally to ensure we are more careful moving forward.Thank you and wishing you a wonderful Spring season!Warm Regards,Adam HerrmannDirector Of Front Office
การตอบกลับจาก Hotel Management วันที่ 7 มี.ค. 2024
Dear Ms. Schmit, Thank you for sharing your feedback with us. We would love to reach out to you and inquiry if you can kindly share further details in regards of your stay so that we can address accordingly. We look forward to hearing from you! Warm Regards
A beautifully appointed and well kept establishment. All of the staff we encountered were effective and delightful. The amenities are plentiful and luxurious.
RICHARD
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Hotel Management วันที่ 5 มี.ค. 2024
Thank you for your feedback and such kind words for our staff and our property! We look forward to welcoming you back soon !
This hotel is absolutely premium, the accommodations, and the staff are the highest quality. The room was set up and supplied with everything I might have forgotten what I will do differently next time is book a room overlooking the city I did not have this when I stayed, and my room felt like I was in an inside cabin of a cruise ship, instead of having a balcony
Cynthia
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Hotel Management วันที่ 12 ก.พ. 2024
Thank you for your feedback and such kind words for our staff and our property! We look forward to welcoming you back soon !
การตอบกลับจาก Hotel Management วันที่ 25 ม.ค. 2024
Thank you for your feedback ! We look forward to welcoming you back soon !
6/10 พอใช้
Susan
เดินทางกับครอบครัว
9 ม.ค. 2024
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
We go to NY frequently and have stayed at many good hotels. We would not go back to the Chatwal. The checkin process was terrible because there systems were down. After we finally checkin in, our key card stopped working. The lobby is very small and outdated
One drink at the bar was $37, even high by NY's standards. The restaurant is very dark and outdated. The room itself was clean.
Susan
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Adam วันที่ 10 ม.ค. 2024
Dear Susan,Thank you for choosing The Chatwal, New York! We value all of our guest feedback as we use it as ways to consistently improve. We apologize that you did not have an ideal experience at check in. I know that during your check in we were in the process of updating our credit card systems. This is something that was installed to help our guest security as well as perform a seamless check in. Am glad to know you were able to check in early before our guaranteed check in time of 4pm. Our drink prices are very competitive with the area and luxury hotels in the area and believe it is consistent with our competitive set as well. Thank you again for providing your feedback and we look forward to welcoming you home to The Chatwal, New York upon your next visit.
Great hotel!! Loved the property itself and the staff was exceptional.
I would have given it a 5 star but they advertise themselves as family friendly, but they really aren't. The pool was very, very small and only opened from 10am to 7pm, which isn't very family friendly. And the room service menu didn't have any options for kids. The rooms were gorgeous, but they also need to get the heat sorted out. Our AC kept coming on and it was December. Definitely would go back with my wife though, probably not with the kids.
Francesco S De
เข้าพัก 4 คืน, มกราคม 2024
การตอบกลับจาก Hotel Management วันที่ 8 ม.ค. 2024
Thank you for your feedback ! This will be shared with our team. We look forward to welcoming you back soon !
Enjoyed staff and service. I think the TV needs to be modernized for smart applications. The way people interact with TV is very different thannit used to be.
การตอบกลับจาก The Chatwal Team วันที่ 18 ธ.ค. 2023
Dear Ms. Madoz, Thank you for sharing your feedback with us. We would love to reach out to you and inquiry if you can kindly share further details in regards of your stay so that we can address accordingly. We look forward to hearing from you! Warm Regards
PERFECT HOTEL NEAR BUT NOT IN THE MIDDLE OF THE THEATER DISTRICT. STAFF WAS INCREDIBLY HELPFUL, PERSONAL, REMEMBERED OUR NAMES. LAMBS CLUB RESTAURANT IN THE HOTEL IS EXCEPTIONAL.
Lynn
เข้าพัก 5 คืน, ธันวาคม 2023
การตอบกลับจาก Hotel Management วันที่ 13 ธ.ค. 2023
Thank you for your feedback ! We look forward to welcoming you back soon !
10/10 ดีเลิศ
Ulises, Tampa
11 ธ.ค. 2023
Ulises
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก Hotel Management วันที่ 13 ธ.ค. 2023
Thank you for your feedback ! We look forward to welcoming you back soon !
Great location (walked almost everywhere we went) and friendly staff! Room service included the best cheeseburger I have ever tasted anywhere! Very comfortable bed and bedding and a wonderful waterfall shower.
Randall S
เข้าพัก 4 คืน, พฤศจิกายน 2023
การตอบกลับจาก Hotel Management วันที่ 11 ธ.ค. 2023
Thank you for your feedback ! We look forward to welcoming you back soon !
I have stayed at several NY hotels and this was by far the best one yet. The rooms were clean, very comfortable, and the staff was amazing! They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting. Walking distance to several main attractions.
Elizabeth
เข้าพัก 3 คืน, พฤศจิกายน 2023
การตอบกลับจาก Adam วันที่ 5 ธ.ค. 2023
Thank you for your feedback and we look forward to welcoming you back on your next visit!
They claim to have guaranteed check-in by 4:00pm, however, they do not. We arrived approximately one hour early hoping we could check in early. They told us our room was not ready but were guaranteed to be checked in by 4:00pm. Our room was not ready until 4:20pm and we had to change and get ready for a reservation.
Kimberly
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Adam วันที่ 11 ธ.ค. 2023
We apologize that the room was not available for you at the guaranteed 4pm check in time. We do our best to have the rooms ready by 4pm, however there was a circumstance that was out of our control that caused the delay in room preparation. Please accept our sincerest apologies for this shortcoming.
10/10 ดีเลิศ
Kae Harper
เดินทางกับครอบครัว
24 พ.ย. 2023
room was a little bit smaller than i expected but enjoyed the toilet extras and the candy. did not care for the chocolate cranberries too much. nice shower and shampoo, etc. delicious breakfast.
Kae Harper
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Hotel Management วันที่ 30 พ.ย. 2023
Excellent hotel. Perfect location in the theater district just minutes away from most major broadway shows. Able to walk everywhere. Central Park was about a 20 to 25 minute easy walk restaurant is pricey, but excellent food. Well worth the cost. Concierge is amazing and customer service is amazing.
Denise
เข้าพัก 4 คืน, พฤศจิกายน 2023
การตอบกลับจาก Hotel Management วันที่ 27 พ.ย. 2023
Dear Ms. Persichino, Thank you so much for choosing The Chatwal, New York for your most recent stay! Our goal is to consistently strive for excellence, and we are so glad that we were able to demonstrate this during your time with us. We will be sure to pass along your kind comments to our Concierge team. We look forward to welcoming you back to your home in NYC, The Chatwal, on your next visit.
The staff was pleasant, attentive and professional. We especially appreciated the services of Michael Karaduzovic, who went above and beyond to make us feel comfortable.
Ronald Shawn
เข้าพัก 3 คืน, ตุลาคม 2023
การตอบกลับจาก Adam วันที่ 23 ต.ค. 2023
Thank you for your kind feedback! We will share your kind comments with Michael and the rest of the team !
Staff was absolutely amazing, very nice sized room and amenities were excellent. Unique touches from fresh flowers, fruit and chocolates unmatched especially for hotels in the midtown area. Staff was excellent, Michael and Alfonso went beyond to deliver an exceptional experience.
julie
เข้าพัก 3 คืน, ตุลาคม 2023
การตอบกลับจาก Hotel Management วันที่ 20 ต.ค. 2023
Dear Ms. Franco, Thank you so much for choosing The Chatwal, New York for your most recent stay! Our goal is to consistently strive for excellence, and we are so glad that we were able to demonstrate this during your time with us. We will be sure to pass along your kind comments to Michael and Alfonso! We look forward to welcoming you back to your home in NYC, The Chatwal, on your next visit.
Amazing 3 night stay!! Staff was extremely courteous, accommodating and friendly. ( Special mention to Michael and the entire Concierge staff for their special and personalized service ) Gorgeous, spotless and quiet hotel with special touches everywhere. Large room with many amenities to make for a wonderful stay. Fantastic location for theater fans and foodies. Can’t wait to return to this very special place for a longer stay. My favorite hotel in NYC!!!!!
Jeffrey
เข้าพัก 3 คืน, ตุลาคม 2023
การตอบกลับจาก Lydia Bruce - Front Office Manager วันที่ 18 ต.ค. 2023
Dear Mr. Ohning, Thank you so much for choosing The Chatwal, New York for your most recent stay! Our goal is to consistently strive for excellence, and we are so glad that we were able to demonstrate this during your time with us. We will be sure to pass along your kind comments to Michael and the Concierge staff! We look forward to welcoming you back to your home in NYC, The Chatwal, on your next visit.
Solid boutique hotel. Rating would have been higher but for the Lambs food quality. Not at all on par for a 5-star hotel. But overall great hotel.
RYAN
เข้าพัก 3 คืน, กันยายน 2023
การตอบกลับจาก Adam วันที่ 30 ต.ค. 2023
Thank you for your feedback!
8/10 ดี
Alan
เดินทางกับคู่รัก
22 ก.ย. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
I liked the quality of the room, cleanliness and the atmosphere in the lobby.
The Bellboys were excellent, always friendly and helpful.
The Spa was disappointing because on the day we wanted to use it it was closed. In the Spa there isn’t a sauna or steam room and also on the same day it was frustrating not to have any staff in the Spa area to ask about the facilities.
Alan
เข้าพัก 7 คืน, กันยายน 2023
การตอบกลับจาก Adam วันที่ 25 ก.ย. 2023
Thank you for your feedback ! We look forward to welcoming you back soon !
hotel was clean, friendly staff, very comfy bed/bedding, had nice luxurious touches in room, and is centrally located to lots of attractions (theaters, shopping, central park, bryant park). would definitely stay again!
Amber
เข้าพัก 4 คืน, สิงหาคม 2023
การตอบกลับจาก Adam วันที่ 6 ก.ย. 2023
Thank you for your feedback ! We look forward to welcoming you back on your next visit !
Excellent hotel superbly located close to Time Sqr.
Staff were friendly and helpful
Only negative was the very small pool and jacuzzi need refurbishing.
Rana
เข้าพัก 5 คืน, สิงหาคม 2023
การตอบกลับจาก Adam วันที่ 21 ส.ค. 2023
Thank you so much for your feedback ! We look forward to welcoming you back soon !