Spacious rooms in great location steps to charming Insadong, the palace, and bukchon hanok village. Very large comfortable rooms, bathroom, and laundry facilities. Front desk staff was very friendly, and helpful.
We picked the Somerset because we had 4 days before joining a cruise. Within a short distance of the Hotel there is history - Palaces, Religious buildings, Restaurants (both local and international cuisine) and a great shopping choice. The Hotel has well appointed rooms. But the stars were the staff who were attentive and helpfull particularly the staff on reception who made our visit special with their help with giving us directions, places to eat Korean food. So thanks for making our visit special.
Richard
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก GSM วันที่ 19 เม.ย. 2024
Dear Richard,Thank you for taking the time to write this review.We are glad to learn that you enjoyed your stay with us. At the same time, we are happy to hear the compliments of our staff members at Somerset Palace Seoul. Your kind words inspire us to do better to ensure that our residents have a warm and pleasant experience.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely,Joyce KimGuest Service Manager
Dear MEGUMI,Thank you for taking the time to write this review.We are glad to hear that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. It is always encouraging for us to learn that our residents are satisfied with our service.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager
10/10 ดีเลิศ
Christopher Lumba, New York
เดินทางกับครอบครัว
19 มี.ค. 2024
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
The reliable employees and large rooms & space are the major quality of our stay.
Christopher Lumba
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก GSM วันที่ 26 มี.ค. 2024
Dear Christopher Lumba,Thank you for taking the time to write this review.We are glad to hear that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager
8/10 ดี
Hyewon
12 มี.ค. 2024
Hyewon
เข้าพัก 3 คืน, มีนาคม 2024
8/10 ดี
SENA
เดินทางกับครอบครัว
4 มี.ค. 2024
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Walkable to many tourists spots.
SENA
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก GSM วันที่ 11 มี.ค. 2024
Dear SENA,Thank you for taking the time to write this review.We hope that you had a pleasant experience during your recent stay with us. We will continue in our improvement efforts to provide excellent service and products.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager
Dear DONGSUNG,Thank you for taking the time to write this review.We are glad to hear that you enjoyed your stay with us. We hope that we will have a pleasure of welcoming you gain in the near future.Yours sincerely,Joyce KimGuest Service Manager
Centrally located with easy access to multiple tourist attractions.
BOONSIEW
เข้าพัก 5 คืน, มกราคม 2024
การตอบกลับจาก GSM วันที่ 17 ม.ค. 2024
Dear BOONSIEW,Thank you for taking the time to write this review.I am glad to hear that you enjoyed your stay with us. We will continue in our improvement efforts to provide excellent service and products to our residents. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager
4/10 แย่
william
เดินทางกับครอบครัว
13 ม.ค. 2024
Charged 11,000 won for not returning a key card , never in 100s of hotel stays has this ever happened to me, they also persuade you to join the somerset points club and then after you join refuse to credit you any points if you booked on Expedia ,
william
เข้าพัก 6 คืน, มกราคม 2024
การตอบกลับจาก GSM วันที่ 18 ม.ค. 2024
Dear william,Thank you for taking the time to write this review.I have noted your comment in regards to the penalty for the lost key card and ASR membership. Please kindly understand that the penalty for the lost key card is to control the keys for our guest's security and ASR membership benefits are provided when it is a direct booking or via our brand website. However, I will share your feedback with our team members and seek ways to improve our service.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager
Dear MITSUE,Thank you for taking the time to write this review.We are glad to hear that you enjoyed your stay. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager
Dear Thang,Thank you for taking the time to write this review.We are glad to hear that you enjoyed your stay with us. We will continue in our improvement efforts to provide an excellent service and quality standards.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager
Enjoyed very comfortable stay with family in the city Kind, excellent, timely staff support
Sunny
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก GSM วันที่ 21 ธ.ค. 2023
Dear Sunny,Thank you for taking the time to write this review.We are glad to hear that you enjoyed your stay with us. We will continue in our improvment efforts to provide excellent service and products.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager
10/10 ดีเลิศ
Mark
17 ธ.ค. 2023
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Excellent hotel and strategic location
First and foremost Somerset Palace Seoul is travelers who need a full sized fridge for take out, leftovers, or who want to cook instead of eating out everyday. They clean your room six days a week and the front desk staff are attentive to guests. The rooms are clean and most of all why you should stay there is the accessibility to 3 train stations and excellent coffee shops and restaurants. I will stay there again on the next trip to Seoul.
Mark
เข้าพัก 15 คืน, พฤศจิกายน 2023
การตอบกลับจาก GSM วันที่ 21 ธ.ค. 2023
Dear Mark,Thank you for taking the time to write this review.We are glad to hear that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager
룸 상태나 위치는 정말 좋고 직원분들도 대체로 친절하십니다. 다만 조식은 가격이 저렴한대신 많이 부실한 편입니다. 예를 들어 요거트를 먹으려면 따로 직원분께 요청해야만 하나씩 받을 수 있습니다. 참고하셔서 조식 고려하시면 좋을 거 같습니다.
Seoyoung
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก GSM วันที่ 21 ธ.ค. 2023
안녕하세요, 고객님.서머셋팰리스서울을 찾아 주셔서 감사드립니다.저희 호텔에서 즐겁고 편안하 시간이 되셨기를 바라며, 고객님께서 말씀 주신 조식관련 부분은 담당 라운지 매니저와 상의하여 좀 더 나은 서비스를 제공할 수 있도록 방도를 모색하겠습니다.다시 한번, 특별한 관심과 애정으로 보내주신 고객님의 의견에 감사드리며, 늘 건강하고 행복하시기를 기원합니다.Joyce KimGuest Service Manager
10/10 ดีเลิศ
Changhoon
7 ธ.ค. 2023
Changhoon
เข้าพัก 1 คืน, ธันวาคม 2023
10/10 ดีเลิศ
roh
เดินทางกับครอบครัว
14 พ.ย. 2023
ชื่นชอบ: ความสะดวกสบายของห้องพัก
넓고 좋았어요
오래된 느낌은 나지만 넓고 좋았습니댜.
roh
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก GSM วันที่ 22 พ.ย. 2023
안녕하세요, 고객님.서머셋팰리스서울을 찾아 주셔서 감사드립니다.저희 호텔에서 즐겁고 편안한 시간이 되셨기를 바라며, 더욱 훌륭한 서비스를 제공할 수 있도록 지속적으로 노력하겠습니다.앞으로도 계속 저희 호텔을 이용해주시기를 부탁드리며, 늘 건강하고 행복하시기를 기원합니다.Joyce KimGuest Service Manager
The bathroom needs update to be compatible with similarly priced hotels. E.g. other hotels have toilet seat integrated with bidet. P
JIN-SUG
เข้าพัก 6 คืน, ตุลาคม 2023
การตอบกลับจาก GSM วันที่ 20 ต.ค. 2023
Dear JIN-SUG,Thank you for taking the time to write this review.We wish that you had a pleasant and comfortable stay with us. At the same time, I have noted your comment in regards to the bathroom facilities. I will share your feedback with our team members and seek further improvement for our future plans.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager
6일 숙박중 아침 식사가 거의비슷하게 나와서
너무 맛이없고 질렸다.
코비드 전보다 질이 너무 떨어진것 같다
숙박할 경우가 있어도 식사는 다시하고 싶은 생각이 없다.
Steve
เข้าพัก 5 คืน, ตุลาคม 2023
การตอบกลับจาก GSM วันที่ 20 ต.ค. 2023
안녕하세요, 고객님.서머셋팰리스서울을 찾아 주셔서 감사드립니다.우선, 투숙하시는 동안 만족스러운 서비스를 제공해 드리지 못한 점 진심으로 사과드립니다. 고객님께서 말씀주신 조식관련 부분은 담당 라운지 매니저에게 전달하여 좀 더 나은 서비스를 제공할 수 있도록 방도를 모색하겠습니다.특별한 관심과 애정으로 보내주신 고객님의 의견에 감사드리며, 앞으로도 계속 저희 호텔을 이용해주시기를 부탁드립니다.늘 건강하고 행복하시기를 기원합니다.Joyce KimGuest Service Manager
Dear DOYOUNG,Thank you for taking the time to write this review.We are very sorry to hear about your disappointment with Somerset Palace Seoul and that we could not make your stay more comfortable.In regards to the baby cot request, I would like to seek your understanding that we set up the baby cot after the guest checks in since the room is assigned upon check-in. Also I will share your comment regarding the room facilities with the Engineering and the Housekeeping Managers to look into so that we can do the inspection more carefully.Once again, please accept our apologies and contact me directly for your future bookings. I will personally look after your stay. Yours sincerely,Joyce KimGuest Service Manager
식사질이 너무 떨어지는것 같습니다
4일동안 메뉴 변화가 거의 없어서
다음 숙박할때는 조식을 포함 하고 싶지 않다.
Steve
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก GSM วันที่ 16 ต.ค. 2023
안녕하세요, 고객님.서머셋팰리스서울을 찾아 주셔서 감사드립니다.저희 호텔에 머무시는 동안 즐거운 시간이 되셨기를 바라며, 고객님께서 말씀주신 조식 서비스 관련 사항은 담당 라운지 매니저에게 전달하여 좀 더 나은 서비스를 제공할 수 있도록 노력하겠습니다.특별한 관심과 애정으로 보내주신 고객님의 의견에 감사드리며, 늘 건강하고 행복하시기를 기원합니다.Joyce KimGuest Service Manager
안녕하세요, 고객님.서머셋팰리스서울을 찾아 주셔서 감사드립니다.우선, 저희 호텔에 머무시는 동안 만족스럽지 못한 서비스를 제공해 드린 점 진심으로 사과드립니다. 앞으로 더 나은 서비스를 제공할 수 있도록 지속적으로 노력하는 모습 보여드리겠습니다.늘 건강하고 행복하시기를 기원합니다.Joyce KimGuest Service Manager
8/10 ดี
kyou seuk
9 ก.ย. 2023
kyou seuk
เข้าพัก 2 คืน, กันยายน 2023
10/10 ดีเลิศ
Steve
เดินทางเพื่อธุรกิจ
9 ก.ย. 2023
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Steve
เข้าพัก 2 คืน, กันยายน 2023
10/10 ดีเลิศ
yunjoung
เดินทางเพื่อธุรกิจ
6 ก.ย. 2023
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
yunjoung
เข้าพัก 2 คืน, สิงหาคม 2023
8/10 ดี
SACHA
เดินทางกับครอบครัว
4 ก.ย. 2023
ชื่นชอบ: ความสะดวกสบายของห้องพัก
L’hôtel a tout pour lui mais manque d’entretien
L’hôtel a tout pour lui: une très bonne localisation, de grandes chambres bien équipées, un service efficace mais il y a un problème d’entretien voire de propreté dans la cuisine des chambres
SACHA
เข้าพัก 5 คืน, สิงหาคม 2023
การตอบกลับจาก GSM วันที่ 1 ต.ค. 2023
Dear SACHA,Thank you for taking the time to write this review.I have noted your comment in regards to the housekeeping service and we would like to offer you our apologies for having failed to give you the service that all our residents expect.I will share your feedback with our team members and seek the improvement for our future plans.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely,Joyce KimGuest Service Manager
10/10 ดีเลิศ
ผู้เข้าพักจริง
เดินทางกับครอบครัว
25 ส.ค. 2023
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
ผู้เข้าพักจริง
เข้าพัก 4 คืน, สิงหาคม 2023
10/10 ดีเลิศ
Yung Hee
24 ส.ค. 2023
Yung Hee
เข้าพัก 2 คืน, สิงหาคม 2023
8/10 ดี
Sun Kyung
19 ส.ค. 2023
Sun Kyung
เข้าพัก 4 คืน, สิงหาคม 2023
8/10 ดี
ผู้เข้าพักจริง
เดินทางเป็นกลุ่ม
12 ส.ค. 2023
ชื่นชอบ: ความสะอาด
투베드 거실있어서 선택.오래되었지만 관리를 한거같은 상태.소파가 소파베드라 앉아있기 너무 불편.청와대뷰를 원했으나 장기투숙자들이 많아 불가능하다함
ผู้เข้าพักจริง
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก GSM วันที่ 14 ส.ค. 2023
안녕하세요, 고객님.서머셋팰리스서울을 찾아 주시고, 시간을 내시어 후기도 작성하여 주셔서 감사드립니다.고객님께서 주신 의견을 소중히 생각하며, 팀원들과 공유하여 더욱 훌륭한 서비스를 제공할 수 있도록 노력하겠습니다.앞으로도 계속 저희 호텔을 이용해주시기를 부탁드리며, 늘 건강하고 행복하시기를 기원합니다.Joyce KimGuest Service Manager
Conveniently located directly adjacent to both the palace grounds and the very walkable Insadong neighborhood. Attentive and helpful staff both pre arrival and throughout our stay.
Michael
เข้าพัก 2 คืน, กรกฎาคม 2023
การตอบกลับจาก GSM วันที่ 13 ก.ค. 2023
Dear Michael,Thank you for taking the time to write this review.We are glad to hear that you enjoyed your stay with us. It is always encouraging for us to learn that our residents are satisfied with our service.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager
Dear Sang,Thank you for taking the time to write this review.We are glad to hear that you enjoyed your stay with us. It is always encouraging for us to learn that our residents are satisfied with our service.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager
The Somerset palace is great location. Tons of sights and museums are all a 5-10 minute walk. The rooftop pool is delightful with vistas of the city and mountains. The staff is very helpful and the studios have kitchens and in room washer dryers
Nina
เข้าพัก 3 คืน, มิถุนายน 2023
การตอบกลับจาก GSM วันที่ 27 มิ.ย. 2023
Dear Nina,Thank you for taking the time to write this review.We are glad to hear that you enjoyed your stay with us. It is always encouraging for us to learn that our residents are satisfied with our service.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager
We were beyond pleased with Somerset Palace. It was in a central location with beautiful views and was spacious and clean. The staff was friendly and helpful.
Lisa
เข้าพัก 9 คืน, มิถุนายน 2023
การตอบกลับจาก GSM วันที่ 27 มิ.ย. 2023
Dear Lisa,Thank you for taking the time to write this review.We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to do better to ensure that our residents have a warm and pleasant experience.Once again, thank you for your valid patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager
Property feels in need of an update, especially the bathroom. But it is a good deal for the size and conveniences of the service apartment which also includes a decent breakfast, The location is within easy walking distance to the subway which made it convenient to get around Seoul.
ผู้เข้าพักจริง
เข้าพัก 9 คืน, พฤษภาคม 2023
การตอบกลับจาก GSM วันที่ 16 มิ.ย. 2023
Dear Resident,Thank you for taking the time to write this review.We are glad to hear that you enjoyed your stay with us. At the same time, I have noted your feedback in regards to the bathroom. I will share your feedback with our team members and seek further improvement for our future plans.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager
Dear wonjoo,Thank you for taking the time to write this review.We are glad to hear that you enjoyed your stay with us. At the same time, I appreciate your compliments of our staff members at Somerset Palace Seoul. Your compliments motivates us to continually provide and improve the level of service that our residents have come to expect.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincrerely,Joyce KimGuest Service Manager