We apologize for the inconvenience. We can move guest to other side of the building if we have vacant rooms but facing busy street part but with lesser noise. This something beyond our control. Again, we are deeply sorry.

Hi Jing, We thank you for sharing your experience with us. We apologize for the inconvenience you had during your stay. The standard set up of our superior rooms had two small beds for twin bed or king bed request. But we had few rooms with one big bed that can be given to guests if needed. We just hope that we are informed about this so we can do something to make your sleep comfortable. With regards to our location, we are in the center of manila business area and busy streets. You comment about our service and especially about our staff is much appreciated. We will be more motivated to give better service. Your other comments are areas we need to improve. Again, thank you and hope that we can be of service to you again in the future.

Hi Mr. Darren, Thank you for sharing your experience with us. Your reviews help us to identify areas we need to improve. With regards to works on the building, we apologize but this is being done for safety concern. Again, we apologize for the inconvenience. Hope to be serve you again in the future.

thank you for sharing your experience with us.

Thank you for sharing your experience. Your review will help us identify areas we need to improve. Hope to serve you again!

Thank you for sharing your experience with us. Your review help us to identify areas we need to improve. Hope to serve you again!

Thank you for sharing your experience with us. Your review help us to identify areas we need to improve. Sorry for the inconvenience. Hope to serve you again!

Thank you for sharing your experience with us. Your review help us to identify areas we need to improve. Sorry for the inconvenience. Hope to serve you again!

Thank you for sharing your experience with us. We are delighted to know that you are happy staying with us. Hope to serve you again!

Thank you for sharing your experience with us. We apologize for the inconvenience you had during your stay. Lost coupons can be replaced once verified. Hope to serve you again!

Thank you for sharing your experience with us. Your review help us to identify areas we need to improve. Sorry for the inconvenience. Hope to serve you again!

Thank you for sharing your experience. We are glad that you are happy with the service we provide. We do our best to improve our service to give comfort to all your valued guest. Hope we can be of service to you again!

Thank you for sharing your experience with us. We are glad to hear that you appreciate our effort to improve our service and this will motivate us more to do best. We ensure that your stay are relaxing and excellent service are provided to all our guest. Hope this will not be the last and looking forward to serve you again!

Thank you for sharing your experience with us. Hope to serve you again.

Thanks for sharing your experience with us. Hope to serve you again.

Thanks for sharing your experience with us. We ensure that our guests have a relaxing stay and do best to give high standard service. Hope to serve you again.

Thank you for sharing your experience with us. Your comments and specific areas we need to prioritize are very important to us. We will do best to address those items to ensure that best service are provided to our guest like you. We apologize for the inconvenience you had like pool area wherein Chinese mostly stay during their break but we will coordinate this with them, towels are coordinated with the linen and laundry service. Other areas like hallway carpet replacement, CR improvement and wifi are in the planning stage of upgrading. Again, we apologize and Thanks for your reviews to help us improve our service. Hope that we can serve you again in the future

Thanks for sharing your experience. We appreciate it so much.

Thank you for sharing your experience to with us, we are glad that you love our facilities as well as the location of the hotel. We hope that we can be of service in your future stay in manila.

We apologize for the inconvenience regarding the aircon leak. We will look into the towels that was given to you. We are in the process of upgrading our rooms including the items like iron and hair dryer to be already in each room. With regards to the 9F reception, so sorry but it was already here since the start of the hotel and no idea why it is so.

Thanks for rating your experience in our hotel. Hope that we can serve you again in the future.

Thank you for sharing your experience with us. We apologize for any convenience we have caused you. We would be more glad to know the details in order for us to rectify the problem and improve our service. Hope to serve you again in the future.

Thank you for sharing your experience with us. Your nice review motivates us to do better. We are glad you like our pool which is one of the great spot we have here. Hope we can be of service to you again in the future. Thank you

Thanks for sharing your experience with us. Hope to be service to you again:)

Thanks for sharing your experience with us. Hope to be of service to you again :)

Thanks for sharing your experience with us. We have ongoing renovation and update amenities on guestrooms to improve our service. Hope to be of service to you again :)

Thanks for sharing your experience with us. We have a partner transport provider from/to airport but if the guest refuse to avail due to expensive cost, we offer Grab service as alternate going to airport for a cheaper rate. We cant assist if the guest is from airport for no access with guest on arrival. Hope to be of service to you again :)

Thanks for sharing your experience with us. We do best to maintain and update amenities inside the rooms to improve service. Hope to be of service to you again :)

Thanks for sharing your experience with us. We have already installed electric kettle in each room for guest need. Hope to be of service to you again :)

Thanks for sharing your experience with us. Hope to be of service to you again :)

Thanks for sharing your experience with us. Hope to be of service to you again :)

Hi, Sorry to hear about about your bad experience regarding the towels, we will address this immediately. Regarding the very old and not clean room, may I know the room number you stayed so we can fixed it soon. We have on going renovation on per room basis. Again, we apologize for the bad service and hope to serve you again.

Thank for your nice feedback, this will motivate our staff to do better. Hope to serve you again!

thanks for sharing your experience with us. Hope to serve you again in the future!

thanks for sharing your experience with us. Hope to serve you again in the future!