Dear Mr. Kim,Thank you for taking the time to share your feedback with us. We appreciate you bringing these issues to our attention and allowing us to clarify all the matters.Kindly be informed that our Reception discounted 20% off on the upgrade fee on your case. He totally understood your disappointment on the room conditions and your tiredness at that time to give you this special offer, and this is within his responsibility and power.Also, rest assured that your comments will certainly be taken into consideration and a thorough examination on the room will be carried out as our efforts on enhancing guest's experiences.We still look for the opportunity to welcome you back in the future for show you all the improvements.Kind Regards,

Dear Eun ju,It seems that your recent stay with us was not up to your expectations. From the hotel side, we always highly value every feedback given by our guests to continuously strive to enhance the quality of services. However, during your time here, we were not informed any special issues to immediately rectify them. Anyway, we feel disappointed that we could not bring you satisfactory experiences.We still hope to have another opportunity to provide you with better services in the future.Sincerely,

Dear Dongil,Many thanks for sharing your experiences on the recent stay at The Ocean Villas Danang. We are glad to hear that you had a memorable time and our facilities and services to met your expectations. Your kind words will be shared with the entire team, and they will be more than happy to hear that.We hope to be able to welcome you back soon.Kind regards,

Dear Junyoung,On behalf of The Ocean Villas Danang team, I would like to express our sincere thanks for choosing our hotel for your stay in Da Nang. We always highly value every feedback given by our guests to continuously strive to enhance the quality of services. Kind Regards,

Dear Mr. Thomas,It is our pleasure to receive this wonderful review. We are glad that your family had such an enjoyable time with us at The Ocean Villas Danang. Your kind words will be a huge motivation for all of us to keep delivering to our guest the best experiences.Once again, thank you for highlighting our facilities and services.We are look forward to welcoming you soon.Kind Regards,

Dear Mr. Jungyun,Thank you very much for your review about your stay with us at The Ocean Villas Danang . It is always our pleasure to hear that our guests were left highly satisfied with their overall experiences.Once again, we appreciates your feedback and look forward to welcome you again in future.Sincerely,

Dear Ms. Dabin,Thank you very much for leaving this wonderful review and highlighting our facilities and services. We are so delighted to know that you spent a great time at our property. Your feedback will be shared to the entire team to keep motivation towards providing exceptional service to all our guests.Again, we are looking forward to hosting your next visit to Vietnam!Kind Regards,

Dear Ms. Bang Jihyun,We are so glad to see your online review. It is always our pleasure to hear that our guests were left highly satisfied with their experiences.Once again, thank you for choosing The Ocean Villas Danang and we look forward to welcome you back for another great stay.Warmest regards,

Thank you for choosing The Ocean Villas Danang as your accommodation.It's through your sharing that gives us more confidence in improvement to our existing service standards. We would share this to our entire Team and will definitely continue to challenge ourselves to achieve better guest's experience.Once again, the hotel appreciates every feedback from our guests and we look forward to serving you again in future.

Dear Mr. Alexandra Chambless,First of all, thank you for choosing to stay at The Ocean Villas Danang and taking your time to tell us about your experience. We feel sorry that it did not meet to your expectation at some points. Please be assured that we take your feedback seriously and will undertake a thorough review on our procedures to ensure delivering best experiences to our guests.We are also grateful to you for highlighting our staff's dedicated service. Your nice words will definitely motivate the team a lot.Once again, thank you for stay with us and we hope to have another opportunity to better serve you in the future.Kind regards,

Dear Ms. Minjeong,Thank you for taking your time to leave review about your recent stay at our Ocean Villas Danang.We are glad to learn that you enjoyed a great time with us. Having encouraging comments such as yours does give us motivation towards providing exceptional service to all our guests.Once again, thank your for choosing stay at our property. We hope to be able to welcome you back soon!Warm regards,

Dear Mr. Koji,Thank you very much for sharing such a detail feedback about your recent stay with us. We are happy to know that you were impressed by our beaches, facilities, and services.Your feedback is precious point for head of management know how to improve and make exceptional services for customers.Once again, thank you for choosing us and we look forward to serving you again.Warmest Regards,

Dear Mr. Thong,We are incredibly grateful that you took the time out to leave us the review.Our hotel values put guest satisfaction as top priority and we are committed to our guests. If you would like to share more about your experience or any suggestions to enhance our services, please send us a message via email fom@theoceanvillas.com.vn.Once again, thank you for choosing us and we look forward to serving you again.Sincerely,

Dear Mr. TienFirstly, thank you very much for you staying at The Ocean Villas Da nang.We are appreciated your comment about our property. Actually, after long time affected by Covid we are trying to renovate Villa by Villa to back as normal! We make our apology for your bad experience.Hope you can understand this situation. We are really happy to have you back again so you will see our effort to improve facilitied and services.Wish all the best to your family!Kind regards,Le Cuong DungFront Office Manager

Dear Sang-HoonThank you very much for your enjoyable stay with us!We are appreciated your comment about our property!Hope all the best to your family!See you back at the Ocean villasLe Cuong DungFront Office Manager

Dear Sir, Thank you for your reviews and hope The Ocean Villas is still first choice once you have a chance coming in Da Nang Kind Regards, Reservation team.

Thank you very much for your feedback! Hope to welcome you back in the near future!

Dear guest, We much appreciate your feedback! Hope to see you back at Ocean Villas!

Thank you for your feedback! I am so sorry to hear that you cannot get the ice from the fridge. Although we have schedule for maintenance but it sometime out of control. The restaurant close at 10pm as operation time. Anyway, we think that you had a memorable time with us. Welcome you back next time!

During this season, the sea is not so clean. It's rough so it's very dangerous to swim. Hope to see you in summer time, so you will see how a beautiful beach!

Thanks for your feedback. We much appreciate your feeling!

Dear Eunkyyoung! Thank you very much for your staying with us! We deeply appreciate your feedback about the resort. Actually, we day by day improve our service to bring a wonderful experience to the guests. Hope to see you and your family staying in our resort next time! Kind regards,

Dear Sir/Mam I am so sorry to hear that you are not happy about cleanliness service. We take it like a lesson to retrain for our staff! Hope to see you back so we have a chance to serve you better!

Dear sir/madam, Thank you very much for your feedback. We all have tried to bring the best stay to all guests. Hope to welcome you back in the future. Thank you.

Dear Sangjune, Thank you very much for your feedback. We all have tried to bring the best stay to all guests. Hope to welcome you back in the future. Thank you.

Dear sir/madam, Thank you very much for your feedback. We all have tried to bring the best stay to all guests. Hope to welcome you back in the future. Thank you.

Thank you for your feedback. We are really appreciate that.

Thank you very much for your review. We are much appreciate for that

Dear sir/madam, Thank you very much for your nice compliments. The hotel staff always try to bring authentic hospitality to all the guest. We are very happy to know that you were enjoying your vacation here. Hope to see you next time. Kind regards

Dear Sir Thank you very much for your feedback. We really appreciate for that.

Dear guest, We much appreciate your comment. We try our best to bring an memorable experience to our customers day by day. Hope to see you back here again! Kind regards,

Dear Sir Thank you for your stay with us! Is there anything we can do for you, please let's us know! Please do not hesitate to contact us. Thank you!

Dear valued guest! Thank you for your feedback! We appreciate for that. Actually, our property is nearly 10 years old but we try to do renovation each year to improve the quality of service. This information will be recorded and pass to related department for fixing as soon as possible to serve another guests better. Once again, thank you very much for your holiday here with us.

Thank you very much for your feedback. We appreciate your comment!

Dear Sir/Mam Thank you very much and appreciate your feedback. We are please to receive any comments from our guests to improve our service day by day. We are so sorry to hear that you had a uncomfortable experience during your meal at restaurant. This will help us to look back at our food quality to make it better in the future. Almost the private pool don't have the tool to make it hot in the cold days. It is unusual to have that in most of resorts in Da Nang, so please understand for that. Hope to welcome you back again!

Dear CHANGSUP Thank you very much for your nice compliments. The hotel staff always try to bring authentic hospitality to all the guest. We are very happy to know that you were enjoying your vacation here. Hope to see you next time. Kind regards

Dear guests, Thank you very much for your kind feedback. We are happy to hear that and still improve the service day by day to bring to our customers a memorable holiday.

Dear NamHo Thank you very much for your nice compliments. The hotel staff always try to bring authentic hospitality to all the guest. We are very happy to know that you were enjoying your vacation here. Hope to see you next time. Kind regards