8/10 ดี
Randal, New York
เดินทางกับครอบครัว
14 เม.ย. 2024
ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
The Imperial is considered the grand dame of Indian hotels, and our expectations were high. The property, the entrance and greeting, the lobby and common areas were all spectacular. The Hardinge and Patiala Peg bars make you feel like you were in London. Everything before you get to your room is spectacular. Our room, however, was quite average. During our two day stay, our air conditioning only worked sporadically. The shower seal wasn't working and water leaked out onto the bathroom floor. The television wasn't connected well, and wobbled as though it would fall over. And we found the service at the Imperial wanting. We traveled India for two weeks and stayed at several top properties. And the Imperial's service was the worst. The concierge and front desk staff behaved as though you were inconveniencing them, and the pushed you to use their hotel car when a tax is a fraction of the cost. I'm sure there are other rooms in the hotel that would be better, and perhaps we caught the staff on an impatient day. But our experience at the Imperial was all surface wow, and underneath "meh."
Randal
เข้าพัก 2 คืน, มีนาคม 2024
