Thank you for staying with us and sharing your experience. We sincerely apologize for the issues you encountered during your visit. It is especially surprising that your internet was not connecting, we recently upgraded to fiber and installed all new access points for our Wi-Fi. We will address each area of mention and rectify immediately. We appreciate your comments to help us improve. Todd Husted, General Manager

Hi Arlene,Thank you for your feedback and for choosing Horton Grand Hotel for your stay. We're glad to hear that you enjoyed our location and had an overall positive experience.We appreciate your patronage and hope to welcome you back again soon for an even better stay!Warm regards,

Hi Mary,Thank you for your feedback and for choosing Horton Grand Hotel for your stay. We're delighted to hear that you found our location convenient for attending an event at Petco Park and that you enjoyed the assistance of our excellent staff and Concierge.We apologize for the inconvenience caused by the low water pressure you experienced during your stay. Please know that we take your feedback seriously, and we will address this issue promptly to ensure that it does not affect future guests.We appreciate your patronage and hope to have the opportunity to welcome you back for another enjoyable stay.

Hi Phyllis,Thank you for rating your experience at Horton Grand Hotel with a perfect score of 5 out of 5!

Hi William, Thank you for rating your experience at Horton Grand Hotel with a perfect score of 5 out of 5! We're thrilled to hear that you had an excellent stay with us.We look forward to welcoming you back to Horton Grand Hotel in the future.

Hi Vilcy,Thank you for rating your experience at Horton Grand Hotel with a perfect score of 5 out of 5! We're thrilled to hear that you had an excellent stay with us.We look forward to welcoming you back to Horton Grand Hotel in the future.

Thank you so much Robert for an outstanding review and we appreciate your kind words. Shout it from the rooftops! We are delighted to have shown you wonderful hospitality and we look forward to seeing you soon in the future. Have a marvelous day. Cheers!

Thank you Heather for staying with us at our historical property in the beautiful gaslamp district. We would have loved to hear how we could have provided you with a perfect 5 star experience. We look forward to seeing you again soon. Have a lovely day. Cheers!

Thank you Mishael for taking the time to review your recent stay with us. We would have loved to hear how we could have made your stay a perfect 5. We look forward to seeing you on your next trip to San Diego.

Hi Marissa,Thank you for your kind words! We're delighted to hear that you had a pleasant experience at Horton Grand Hotel and that you found our property very clean, our staff amazing, and our amenities close and convenient. Providing exceptional service and a comfortable environment for our guests is our top priority, and we're thrilled that we succeeded during your stay.We look forward to welcoming you back!Warm regards,

Thank you Alan for a wonderful review from your recent stay with us. We are very excited to hear that our staff was warm and welcoming and we were able to offer you extraordinary service. We look forward to seeing you again soon on your next trip to San Diego. Cheers!!

Thank you Suzanne for taking the time to review our beautiful historical property. We are excited to hear that you enjoyed your stay with us and that the room was spacious and comfortable. We look forward to seeing you again as well. Have a wonderful day. Cheers!

Thank you Troy for taking the time to give us feedback about your recent stay with us, we value your praise and appreciate how we could have improved our hospitality services. Our most sincere apologies to hear that you were disappointed with your sizing of your balcony and understand your frustration in regards to that particular room features. Unfortunately, the location of this room does have a smaller balcony and if we fell short of accommodate a different room more to your liking due to hotel availability we are truly sorry for letting you down. We look forward to seeing you again in the future and provide you with a perfect experience on your next visit.

Thank you Nicolette for staying with us at the Horton Grand. We are absolutely thrilled to hear that your stay was perfect and that we offered extraordinary hospitality. We look forward to seeing you again soon.

Hi Sandra,We're thrilled to hear that you enjoyed your stay and appreciated the charm and historical significance of our grand old building. We take pride in preserving the unique character of our hotel while providing modern conveniences for our guests.We're glad to hear that you found our location central to the Gaslamp district and close to Petco Park convenient for exploring the area. It's always fascinating to share the history of our hotel, including the remarkable story of its relocation brick by brick.We're delighted that you enjoyed your room and the beautiful courtyard with its fairy-lit trees and soothing fountain sounds. Your recommendation for a courtyard room with a balcony is noted, and we'll be sure to share your kind words with our team.We look forward to welcoming you back for another memorable stay in the future!

Hi Alexandra,hank you for your feedback! We're delighted to hear that you enjoyed our great location within walking distance of many good restaurants in the area and that our staff provided friendly and welcoming service.Providing convenient amenities and a warm atmosphere for our guests is our priority, and we're thrilled that we met your expectations.We look forward to welcoming you back to Horton Grand Hotel in the future!

Hi Pete,Thank you for your rating and feedback. We're glad to hear that you had a positive experience overall at Horton Grand Hotel.Thank you for choosing Horton Grand Hotel, and we hope to welcome you back again soon for an even better experience.Warm regards,

Hi Harriet,Thank you for your feedback and for choosing Horton Grand Hotel for your stay. We're glad to hear that you had a positive experience overall.We hope to welcome you back again soon for an even better stay. Warm regards,

Thank you Charles for taking the time to review your recent stay with us. We are very excited to hear that you enjoyed our charming historical property. We are thrilled that our guest service team was warm and welcoming and we offered you extraordinary hospitality service. We are genuinely apologetic that our on-site restaurant has a limited breakfast menu at this time and we are looking forward to their new and exciting menu options coming soon for the future. We look forward to seeing you again on your next visit to San Diego Gaslamp. Have a wonderful day. Cheers!

Thank you Michael for taking the time to review your recent stay with us. We are very delighted to hear that you enjoyed our charming historical property and everything was perfect. We look forward to seeing you again soon. Cheers!

Hi Wendy,Thank you for rating your experience at Horton Grand Hotel with a perfect score of 5 out of 5!

Thank you Laura for your recent stay with us. We are very excited to hear that our location was perfect for exploration of beautiful Downtown San Diego. We appreciate your kind words and praise and are thrilled that everything was perfect. We look forward to seeing you again soon. Have a wonderful day. Cheers!

Hi Tyler,Thank you for rating your experience at Horton Grand Hotel with a perfect score of 5 out of 5! We're thrilled to hear that you had an excellent stay with us.We look forward to welcoming you back to Horton Grand Hotel in the future.

Thank you Dawn for such a lovely review of your recent stay with us. We are delighted that we could share such beauty and history with you while staying on our property. It warms our hearts to hear your kind words and that everything was just perfect. We look forward to seeing you again soon. Cheers!

Thank you Linda for a fantastic review of your recent stay with us. We are extremely thrilled to hear that you received outstanding service from all our team members and that we could make your stay absolutely perfect. We love that you found our historical property charming and our unique beauty was enjoyed. We look forward to seeing you again for your next visit to the gaslamp. Have a wonderful day. Cheers!

Hi Linda,Thank you for your glowing review! We're thrilled to hear that you love our unique property and that you had a great experience at Horton Grand Hotel. We're pleased that our location was convenient for you and that you found our staff to be wonderful.Providing a memorable and enjoyable experience for our guests is our top priority, and we're delighted that we met your expectations.We appreciate your feedback and look forward to welcoming you back to Horton Grand Hotel in the future!

Hi David,Thank you for your wonderful feedback! We're delighted to hear that you had a lovely stay at Horton Grand Hotel and that our staff was amazingly friendly, helpful, and accommodating. Providing exceptional service and ensuring our guests have a pleasant experience is our top priority, and we're thrilled that we succeeded during your visit.We're also glad to hear that you found our hotel adorable! We take pride in our unique charm and ambiance, and we're pleased that it added to your overall enjoyment.We look forward to welcoming you back to Horton Grand Hotel for another fantastic stay!

Hi Marilyn,I apologize for the inconvenience you experienced with the A/C in your suite at Horton Grand Hotel. Your comfort is our top priority, and it's disappointing to hear that we fell short in addressing this issue promptly.Thank you for bringing these issues to our attention. We value your input and hope to have the opportunity to provide you with a more satisfactory experience in the future.

Hi Andrew,Thank you for your wonderful feedback! We're delighted to hear that you had a great experience during your stay with us. We're pleased that you found our location very convenient, close to the Gaslamp Quarter, and that you enjoyed our clean and comfortable accommodations.Providing friendly and helpful service is our top priority, and we're thrilled that our team met your expectations.We look forward to welcoming you back to Horton Grand Hotel in the future!

Thank you Karl for taking the time to review your recent stay with us. We see that we could have done some improvements to create a better experience and apologize that we fell short of your expectations. We value your feedback and stive on improving ourselves and our property to providing our guest with extraordinary hospitality and accomodations. We look forward to your stay with us again in the future and the priverlade of providing you with a perfect visit to San Diego.

Hi Francis,Thank you for your glowing review and perfect rating! We're thrilled to hear that you had a fantastic stay at Horton Grand Hotel and that you were impressed with everything during your time with us.Your satisfaction is our utmost priority, and we're delighted that we could provide you with a memorable experience. We can't wait to welcome you back for another wonderful stay in the future!

Hi Coleen,Thank you for your feedback! We're thrilled to hear that you had a great stay at Horton Grand Hotel and that you would rate your experience as 5 out of 5. Providing excellent service and accommodations for our guests is our top priority, and we're delighted that we met your expectations.We look forward to welcoming you back for another wonderful stay!

Hi Denise, hank you for your wonderful feedback! We're thrilled to hear that you loved your stay at Horton Grand Hotel and that you found our location in the heart of Gaslamp to be convenient for exploring the area. We're delighted that you enjoyed the cozy and clean atmosphere of our hotel room, as well as the charming bed and breakfast feel.It's fantastic to hear that you appreciated the history of the hotel and the antiques scattered throughout, and that you found the bed comfortable and the rooms quiet for a peaceful night's sleep. We're also pleased that our staff provided friendly and helpful service, and that you enjoyed the delicious drinks at Salt and Whiskey.Thank you for choosing Horton Grand Hotel, and we look forward to welcoming you back for another enjoyable stay in the future!

Hi Darren,Thank you for your feedback! We're delighted to hear that you appreciated the historical decor of Horton Grand Hotel, enjoyed our nicely appointed rooms, and received good service from our staff.We apologize for any inconvenience you experienced with the Wi-Fi in your room. Providing reliable internet access for our guests is important to us, and we'll investigate the issue to ensure that improvements are made to enhance the Wi-Fi experience in all rooms.We look forward to welcoming you back for another memorable stay in the future!

Thank you Michael for taking the time to review your recent stay with us. We are extremely apologetic that your stay was disappointing and would appreciate your feedback on where we went wrong and how we could have improved our hospitality. Our front desk guest services are available 24/7 and we pride ourselves on serving each guest with any concerns, questions or dissatisfaction during their stay. We invite you to stay with us again and provide you with extraordinary service in the future.

Thank you Lucille for your recent stay with us. We are very excited to hear that you had a wonderful time at the event. Our deepest apologies to hear about the excessive noise you experienced from the after party calibrations. We look forward to seeing you again soon and providing you a welcoming and quieter experience on your next stay.

Thank you Maria for taking the time to review your recent stay with us. We are delighted that you had an enjoyable time in the heart of the Gaslamp and that our location was perfect for exploring the downtown district. We're genuinely sorry about your experience with the quality of our rooms and decor. Your feedback is valuable on how we can better accommodate our guest needs for a fantastic stay with us. We are currently in the process of the future stages of an updated renovation program for the hotel. We do hope next time that you stay with us please take a look at our Premium King Suite which has been newly renovated and updated to a more classic hotel experience. We look forward to seeing you again soon.

Thank you John for taking the time to review your recent stay with us. We are excited to hear that you enjoyed our on-site restaurant, Salt & Whisky and that there cocktail selection was very pleasing. We look forward to seeing you again soon. Cheers!

Thank you Gonzalo for taking the time to review your recent stay with us. We appreciate your business and would love to hear your feedback on how we could have improved your recent stay with us. We are always looking for ways to improve ourselves and our property to ensure an amazing experience with all our guests. we look forward to seeing you again soon and hope we can exceed your expectations.

Thank you Kathleen for an amazing review about your stay with us. We are so delighted to hear that you received fabulous service from our staff members and that we were able to assist you with all your inquiries. We are happy to share our wonderful location in the Gaslamp for some of the best restaurants in San Diego. We look forward to seeing you again. Cheers!

Thank you Nora for all your praise and feedback about your recent stay with us. We apologize that you had experienced some issues during your stay, and are very happy to hear that we were able to resolve these in a quick and timely manner. We have been working on updating our rooms to better accommodate our guests needs for a the absolute best experience. We are delighted to hear that you enjoyed our historical property and all its romance and beauty. We look forward to seeing you again and proving you with a perfect future experience. Cheers!

Thank you Joshua for an outstanding review of your recent stay with us. We are very excited to hear that you received warm and welcoming service from our hospitality team members. It is always a pleasure to have you with us and look forward to seeing you next time you are staying in the Historical San Diego Gaslamp.

Thank you Acacia for a perfect review of your recent stay at our property. We are extremely delighted that you enjoyed our beautiful historical property and that every was perfect. We look forward to seeing you again soon. Cheers!

HI Emily,Thank you for your kind words! We're delighted to hear that you found Horton Grand Hotel to be beautiful and that you received friendly service from our team members at the front desk, restaurant, and valet service. Providing a warm and welcoming experience for our guests is our top priority, and we're thrilled that our team members made your stay memorable.We look forward to welcoming you back for another fantastic stay in the future!

Hi Martin,Thank you for taking the time to share your experiences with us, and we sincerely apologize for the inconvenience you encountered during your recent stays at Horton Grand Hotel. It's disheartening to learn that your second experience did not meet your expectations.We regret any disturbances caused by noise from neighboring rooms and utility areas. Providing a peaceful and comfortable environment for our guests is of utmost importance to us, and we understand how disruptive these issues can be to your overall experience.We appreciate your patronage and hope to have the opportunity to regain your trust in the future.

Hi Melody,Thank you for sharing your feedback about your recent stay at our historic Horton Grand Hotel. We're delighted to hear that you appreciated the many original features, such as the high ceilings in the rooms, which add to the spacious feel and historic charm of the hotel.We're glad that you found the hotel to be fairly quiet and enjoyed its great location in the heart of the Gaslamp District. We understand that being an old hotel comes with its quirks, such as the elevator, but we're pleased to hear that it did not significantly impact your experience.We appreciate your understanding that the character and historic ambiance of the hotel are part of its unique charm.Thank you for choosing Horton Grand Hotel, and we look forward to welcoming you back for another memorable stay in the future.

We appreciate you staying with us Cristina and are very excited to hear that your time here was outstanding!! We are very delighted that you received extraordinary service from our hotel staff and we were able to offer a premium location for visiting the historic San Diego Gaslamp District. We look forward to your stay with us in the future. Cheers!

Hi Alejandra,Thank you so much for the perfect score! We apologize for any inconvenience you experienced in finding parking nearby. We hope to have the opportunity to welcome you back in the future.

Thank you Patricia for a perfect review during your stay with us. We are very excited to hear that everything was AWESOME!! We look forward to seeing you again soon. Cheers!!

Thank you Terry for staying with us at the Horton Grand. We appreciate your feedback and are always looking for ways to better serve our guest for an incredible experience on our property. We hope that you enjoyed our amazing location in the heart of the Gaslamp, with wonderful restaurants within walking distance. That you were able to experience our hotels historic charm and welcoming environment. We look forward to seeing you on your next trip to San Diego.