Were given an address to 'pick up key'. After dragging suitcase from train, up the hill to address, we were brought all the way back down the hill to the actual facility. Not cool. Room had an espresso machine and a hot pot, but no cups, no tea, no creamer. No shelf or hook in bathroom. No maid service. Floors were very dirty, toilet leaked, Other places leave recommendations, have contact info and housekeeping. This room was listed as 'apartment'. It did have a small fridge, but nothing that would make it an apartment. No chair, table, microwave, etc. Very disappointing start to finish.