Dear lmark,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Yours faithfully,Hotel Riu NegrilOnline Reputation Manager

Dear ashraf,Thank you very much for your review! We are very happy to read that we lived up to your wishes and we hope that you will come back very soon and we can share another great experience. Have a great day,Hotel Riu NegrilOnline Reputation Manager

Dear Adrian,Thank you very much for your feedback and positive evaluation.We are happy to know that you enjoyed our service and we hope you continue to consider us for your future visits. Have a lovely day, Hotel Riu NegrilOnline Reputation Manager

Dear Flora N Fernandez,Thank you very much for choosing us and sharing your opinion.Please note, all our hotels fulfil the international hygienic norms. Beddings and towels are washed and dried according to the correct temperature limits as set out by general hygiene instructions.Though we manage a proper fumigation program for all our areas, it is unfortunate that we are unable to control insects at 100%.Due to the warm weather and the location of our resort, which is surrounded by vegetation, it is possible that insects can enter our facilities. Our lovely staff work to keep them under control, since our grounds have extensive garden areas. We fumigate continuously all areas to keep insects away from our grounds. We will address your concerns with the appropriate members of our team for improvement and we hope to host you again in the future for a more positive experience.Best Regards,Hotel Riu NegrilOnline Reputation Manager

Dear Zed,It is wonderful to know that you have enjoyed your stay with us so much.It has been a pleasure hosting you and thank you for taking the time to review your recent stay at the hotel.Rest assured that we will take your observation into account and discuss it with the relevant departments.We hope to see you again soon!All the bestYours faithfully,Hotel Riu NegrilOnline Reputation Manager

Dear Estefania Carolina,We are grateful for your words.It is of the utmost importance that our guests feel at home with us.Our goal is to know that you enjoyed your holiday in our facilities and we note that we really succeeded.We look forward to seeing you again at any of our facilities and we are looking forward to providing you with the 100% satisfactory service that characterises us so much.Yours faithfully,Hotel Riu NegrilOnline Reputation Manager

Dear Joseph,Thank you very much for choosing us for your holiday and for sharing your feedback. Our guests’ feedback is valued and work to ensure improve for the future. It is disappointing to learn your stay was not perfect, we will share your remarks to the different departments for further consideration.We hope you will give us the chance in the future to offer you a better experience.Best Regards,Hotel Riu NegrilOnline Reputation Manager

Dear Mona,Thank you very much for your kind comments, we are happy to read that you have had a nice holiday.We will be very happy to welcome you again and share another fantastic experience.We wish you, all the best, Mona!Loving Greetings,Hotel Riu NegrilOnline Reputation Manager

Dear Joseph, Thank you for taking the time to review your stay with us. We are glad that you found the staff to be friendly. However, it is disappointing to hear about a few less than satisfactory experiences.What you have described is severely uncharacteristic of our normal standard of service and we wish to sincerely apologize to you.We thank you for alerting us of these shortcomings, and are appreciative of your comments as we will use them as a learning opportunity to improve our guest experience. It is our hope that you decide to stay with us again sometime soon.Warm regards,Hotel Riu NegrilOnline Reputation Manager

Dear Andrea,Thank you for bringing your experience to our attention and for your detailed feedback.It does help us when applying changes.We are so sorry to read that your stay was not perfect, due to the areas where we could do some improvements, we will notify the different departments in charge. At RIU Hotels & Resorts we deeply regret the unfortunate incident that occurred on the beach located in front of the Riu Negril hotel. This is a situation unrelated to RIU and fortunately no guests or employees were injured. We are in contact with the local authorities regarding the police investigation.Best Regards,Hotel Riu NegrilOnline Reputation Manager

Dear Jacqueline,As we strongly believe that guests come first, it is truly saddening to find that you were not completely satisfied with your recent stay and that there were some aspects that overshadowed your experience.We have passed your concerns to the management department for an appropriate follow up and we sincerely hope you will give us another chance to welcome you again and share a more pleasant experience.Best Regards,Hotel Riu NegrilOnline Reputation Manager

Dear Carolyn,It is wonderful to learn you had a great time.Knowing that you had a nice stay makes us want to continue improving.Thank you for choosing our hotel!It would be a pleasure to have the opportunity to welcome you again very soon.Caring Regards, Carolyn,Hotel Riu NegrilOnline Reputation Manager

Dear Joel,Many sincere thanks for your kind review. We take great pride in providing excellent service to our guests, so we are very glad to hear we succeeded with you! We look forward to welcoming you back soon. Kind regards,Hotel Riu NegrilOnline Reputation Manager

Dear Noelle,We feel very lucky, since from all the hotels you chose us and you had a great stay.Thank you very much!We are very pleased to read that you enjoyed it.Wishing you return soon.Love you back, Noelle,Hotel Riu NegrilOnline Reputation Manager

Dear Tamika,We sincerely regret to learn about this.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to apologize.Sincerely,Hotel Riu NegrilOnline Reputation Manager

Dear Dolores,Thank you very much for choosing Riu and for sharing your feedback. As we strongly believe that guests come first, it is truly saddening to find that you were not completely satisfied with your recent stay.It is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. We have passed your concern to the management department for an appropriate follow up and we sincerely hope you will give us another chance to welcome you again.Best Regards,Hotel Riu NegrilOnline Reputation Manager

Dear Tanya,We appreciate you took the time to leave your impressions regarding your recent stay with us. However, it is disappointing to read that despite our efforts we could not meet your expectations in some areas.We would like to thank you for having chosen our hotel for your stay. However, we are truly saddened to read that despite our best efforts and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our hotel.Nevertheless, we will take note of your observations.Best Regards,Hotel Riu NegrilOnline Reputation Manager

Dear Saidia,Thank you for your comment,Let us tell you that we are pleased to know that our wonderful staff treated you wonderfully and we are glad that you positively valued the cleaning work in our facilities.On the other hand, we regret not having lived up to your expectations in terms of our wide and varied gastronomic offer served.We have a team of chefs who carry out an arduous daily task to please the number of palates that visit us and, we observe that, in your case, it could not be like that.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu NegrilOnline Reputation Manager

Dear Andrew,Thank you for your comment,We regret that you left our facilities with these feelings, as we are saddened by your feelings.Allow us to tell you that we are surprised by your words regarding our staff since we are surprised that they have not always attended to you in the professional and friendly manner that characterizes them so much.The beach is not under our jurisdiction, it is a public place.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu NegrilOnline Reputation Manager

Dear Tatiana,We appreciate your words from the bottom of our hearts.Obtaining a rating from you like the one you give us encourages us to continue on our path and, looking forward to having you return to any of our facilities, to offer you a wonderful experience with us.We continue every day trying to improve ourselves and with open arms to welcome you again.We are always waiting for youYours faithfully,Hotel Riu NegrilOnline Reputation Manager

Dear John,Thank you for your comment.We are sorry that you left our facilities with those feelings.Let us tell you that we are surprised by his words about our service, and we regret not having lived up to his expectations in terms of our wide and varied gastronomic offer served.We have a team of chefs who carry out an arduous daily task to please the number of palates that visit us and, we observe that, in your case, it could not be like that.Let us inform you that we have recorded his observations and will share them with the appropriate departments to continue perfecting our services day by day.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu NegrilOnline Reputation Manager

Dear Leslie,Thank you for your comment.We are sorry that you left our facilities with these feelings and we are surprised that our staff did not treat you in a professional and friendly manner.We want you to know that we have noted your comments and will discuss them with the relevant departments in order to continue our process of continuous improvement.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu NegrilOnline Reputation Manager

Dear Nawang,Thank you very much for staying with us.It is wonderful to learn you had a nice time with us. Our aim is to please and your praise lets us know we are doing our job.We would love to have you back.Loving wishes!Hotel Riu NegrilOnline Reputation Manager

Dear Monte,Thank you for your very positive review,It is a joy for us to receive this type of score from our guests.We are glad that you enjoyed the aspects that you rated so positively.Come back soon to enjoy with us!Yours faithfully,Hotel Riu NegrilOnline Reputation Manager

Dear Nicky,Thank you for the time you have taken to write us about your experience in our hotel.We are disappointed to hear that we did not manage to fully live up to your expectations as we place great importance on providing all of our guests with a wonderful experience.You may rest assured that your comments will be forwarded to the corresponding department for an adequate follow-up and future improvement as we sincerely hope that you would still consider visiting one of our Worldwide destinations soon so that we have the chance to give you the stay you were hoping for. With our best wishes we remain,Hotel Riu NegrilOnline Reputation Manager

Dear Wilmine,Honestly, you can't imagine how satisfying it is to read reviews like yours, from which we can see how much you enjoyed your stay with us.We note that we lived up to your expectations on the points that you have rated us and we thank you for letting us know.We assure you that we have taken note of your comments and will take them up with the appropriate departments.We look forward to enjoying your company again soon.Yours faithfully,Hotel Riu NegrilOnline Reputation Manager

Dear Noel George, Thank you very much for sharing your feedback about your recent stay.While we wish you had a better experience, we are sorry not to understand from your review what went wrong. It is our guests feedback from where we learn from, and use to improve.We work hard to deliver an exceptional guest experience, and it is apparent in this case that unfortunately we fell short on your expectations in some area. Please accept our apologies for any inconvenience.If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.With best regards,Hotel Riu NegrilOnline Reputation Manager

Dear Barbara Jean,We thank you very much for taking the time to leave your stupendous evaluation.It is fantastic to read you enjoyed your stay and that our lovely staff took good care of you. We will forward your comment for improvements.We cannot wait to host you again soon.We wish you a great day.Kindest Greetings,Hotel Riu NegrilOnline Reputation Manager

Dear John Henry Domin,Thank you for taking the time out to leave a review!We are glad to hear our service exceeded your expectations and you had an excellent time at our hotel. We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu NegrilOnline Reputation Manager

Dear Vaughn,We strive for excellence, we are very pleased to learn you enjoyed your stay.Your remarks will be forwarded for further acknowledgement.Wishing you a great day and wishing to see you again.Kindest Regards,Hotel Riu NegrilOnline Reputation Manager

Dear jessica M,We are glad to know that we have been part of your pleasant experience in our facilities.We appreciate your kindness in giving us such a positive review.We look forward to welcoming you once again.Yours faithfully,Hotel Riu NegrilOnline Reputation Manager

Dear Eleonor,It is an honour to be recognized as a good hotel. Our staff are thrilled when they learn their efforts are appreciated, we thank you on behalf of our team, for your evaluation.We hope you come back soon, Eleonor!Warmest wishes!Hotel Riu NegrilOnline Reputation Manager

Dear Kemi,Thank you for the time you have taken to write us about your experience in our hotel.We are disappointed to hear that we did not manage to fully live up to your expectations as we place great importance on providing all of our guests with a wonderful experience.You may rest assured that your comments will be forwarded to the corresponding department for an adequate follow-up and future improvement as we sincerely hope that you would still consider visiting one of our Worldwide destinations soon so that we have the chance to give you the stay you were hoping for. With our best wishes we remain,Hotel Riu NegrilOnline Reputation Manager

Dear Victor,Thank you very much for choosing Riu and for sharing your feedback.We are saddened to find that you encountered the mentioned inconveniences and that this overshadowed your experience. We do hope that we will have the opportunity to welcome you back again for a true RIU experience!We remain with best wishes, Hotel Riu NegrilOnline Reputation Manager

Dear Latrice,Thank you very much for choosing us and for sharing your review about your last stay. We are really pleased to read you had a good time.We look forward to hosting you again in the near future. Kind regards, Hotel Riu NegrilOnline Reputation Manager

Dear James,Thank you for your comment,We regret not having met his expectations.We are sorry that our wide and varied gastronomic offer did not live up to your expectations.We have a team of expert chefs at our disposal who work tirelessly to satisfy the different tastes of our guests, but we noticed that, in their case, we were not able to achieve it.We will write down your observations and will discuss them with the relevant departments to continue improving every day.I hope you will give us the opportunity to welcome you again at one of our facilities so that we can offer you the wonderful service and 100% satisfactory stay that we usually provide to our guests.Yours faithfully,Hotel Riu NegrilOnline Reputation Manager

Dear Barbara,Thank you for your comment,Please allow us to inform you that we are sorry that you left our facilities with these feelings.We are disappointed that there were so many areas where we did not meet your expectations and we will address each of these with the relevant departments.We have been surprised by your feedback regarding our staff and the quality of service you have experienced. It is important to note that tips are a voluntary decision of our guests and do not affect the quality of our service.On our website you will find the wide and varied range of hotels we have and the information corresponding to each of them. We are convinced that you will find the one that best suits your needs.I hope you will give us the opportunity to welcome you again at one of our facilities so that we can offer you the wonderful service and 100% satisfactory stay that we usually provide to our guests.Yours faithfully,Hotel Riu NegrilOnline Reputation Manager