I am disgusted by our stay in the Mercure Heathrow. The car park is terrible with broken machinery and water leaking everywhere.
The corridors smell of sewage and have lots of flies and empty food containers.
The room was ok except the bed was very uncomfortable and creaked everytime I moved which meant I didn't sleep well.
Breakfast was crowded and the food was awful for a vegetarian. The food was over cooked on the outside and undercooked on the inside.
Staff weren't interested and never asked if we were happy with our stay.
The hotel room was dirty, expected more from a Marriott hotel, and for £70. The car park was full of mouldy mattresses. Air con until was broken. The toilet seat was not attached to the toilet. Overall experience was poor
Dirty hotel no water was running in our rooms hotel is very dated they couldnt find my booking on the system i booked again to show i did book it they said they will refund it but it still didnt show on the system i was waiting for ages to just check in to then check in to a room with a broken sink and no remote along with it being very cold
Cameron
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
2/10 แย่มาก
Johnpaul
24 ก.พ. 2024
Johnpaul
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
6/10 พอใช้
Irfan
เดินทางเพื่อธุรกิจ
21 ก.พ. 2024
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Needs to renovate & Upgrade. Breakfast should be better. Did not expect from a Marriott group of hotel
Hotel staff were not helpful. No information given on check in for hotel amenities. No details on Wi-Fi or check out times or breakfast. No information in the room regarding this either.
The room was dirty with crumbs in my bed. The bathroom radiator had electrical cables hanging out.
On check out- I was ignored by staff as they were having a disagreement over something. Over all a terrible stay which is a shame as I have always rated mercure-my advice - stay in the premier inn a few yards away
Staff were welcoming and friendly, and very well turned out. My key stopped working and the person at the desk was apologetic and helpful when they fixed it.
The room next to ours had put their finished room service things out in the corridor and there was a broken wine glass leaving bits of glass on the floor. It was still there the next morning.
The room was mostly clean though the towel rail had what looked like drips of rust and it made me not want to use it. There was no plug in the sink and there was tissue stuck down it which wasn't pleasant.
There was also no socket next to one bed.
I found the floors to be a bit creaky, but for a London hotel, I was impressed that there was no noise at all from outside. The windows did a great job!
Breakfast was tasty and staff were on top of stocking it up.
I was staying with my 9 year old, and she was very impressed and declared it a very fancy hotel.
RJ
เข้าพัก 2 คืน, มกราคม 2024
4/10 แย่
Kwizera
30 ม.ค. 2024
Kwizera
เข้าพัก 3 คืน, มกราคม 2024
8/10 ดี
Eaniqa
27 ม.ค. 2024
No milk or spoons to make coffee
Eaniqa
เข้าพัก 1 คืน, มกราคม 2024
4/10 แย่
Catherine
เดินทางกับครอบครัว
25 ม.ค. 2024
The Safe was inside a cupboard which we couldn’t open as it was blocking the side of the bed.
The bed mattress needs replacing as rolling into the middle.
On arriving I was told the room I booked wasn't available. The room I was given was very cold, the staff member said he would get me a heater. He didnt. I went to reception, was then given a new room. This was better but the window didnt close so was very noisy as near the motorway. Someone them smashed a wine glass outside my room door. The person was very drunk and abusive. Not a good experience.
Room had no heating, wasn’t the best condition. New room slightly better. One of the towel’s had two big stains that looked like could have been blood. Not a comfortable stay, staff were not helpful.
Very Dated, Run on a skeleton crew, had to wait almost 10 minutes to checkin, as the staff member was not available to check me in.
Rooms are basic, and very dated, Haven't stayed at a Travelodge in years, thought i did this time.
Sehr freundliches Personal. Unkomplizierter check in und check out. Sauber, aber in die Jahre gekommen. Einiges müsste mal erneuert werden. Umgebung ist nicht so schön, aber dafür kann das Hotel ja nichts. Wir würden trotzdem wieder im mercure übernachten👍
During the night someone used a card to open our door then let it slam which wole my wife up and she blamed me, then early morning the telephone in the room was ringing even though we had not asked for a wake up call, the aircon didnt work and looked like it and the sheets were stained. The breakfast was nice but overall it was not worth the nearly £90 we paid for it especially having to pay extra for parking on top of that. I would look elsewhere to stay in future