Dear Sir / Madam, If you could kindly contact me directly via email at gm@ibistamarin.com with the exact details of your stay, I will attend to the matter personally and immediately.

Dear Masaaki, Thank you for your review and comments. We are glad that you enjoy your stay. If you have any additional feedback, do appreciate if you could share it to us. We hope to welcome you back soon here at ibis Jakarta Tamarin. Best regards Ya'Kob ZAINI General Manager

Dear Mr Sanjeev, It's great that you have enjoyed the food that we served in our restaurant but the rest of your experience you described cause us deep concern. It does not represent the quality of service we strive for at our hotel. Our room size is around 18 sqm, comparable to ibis standard and we are using ibis standard sleep bed as well. We have immediately contacted our pet control partner and they are currently assisting us to eradicate as you mentioned mosquitoes in our patio and in terms of our service we have instructed retraining program to all associates immediately. On behalf of the hotel team, we thank you for your support and hope this incident will not prevent you from availing yourself of our service again in the future.

Dear Valued Guest, Your review has made our day! Thank you for sharing such wonderful feedback on this site. It is amazing to hear that your stay was nothing short of a great experience. We hope your next visit with us is just around the corner! Warmest regards, Agus Prihananto Front Office Manager

Dear Valued Guest, Thank you for your constructive feedback on this site. We are noticed that you've been unlucky experience during your stay in our hotel. For the inconvenience occurred, please accept our most sincere apology. Your highlights about the cleanliness, the room lighting, and the breakfast experience were highlighted to relate department and we have taken it as priority in order to maintain the consistency in our quality and service. Guest feedback is extremely valuable and we appreciate your taking the time and trouble to let us know so we can improve our services. We hope to see you again at ibis Jakarta Tamarin very soon. Sincerely, Ratih Sari DEWI Front Office Manager

Dear Valued Guest, Thank you for sharing such an amazing review on this site! Delighted to know that Mr. Irwan looked after you very well with his warm and caring hospitality. However, we do apologize for the unlucky situation happened to you because of the air conditioning. We wish the unhappy experience will not diminish your trust toward our hotel and we hope to see you again at Ibis Jakarta Tamarin soon. Sincerely, Ratih Sari DEWI Front Office Manager

Dear Valued Guest, Thank you for your review! I am delighted to read that you were enjoyed the location of our hotel which is near with the culinary places and easily to access. Disparity rate can be happen because of our dynamic rate. For the inconvenience we sincerely apologize. Definitely looking forward to your return! Best Regards, Ratih Sari DEWI Front Office Manager

Dear Valued Guest, Your review has made our day! Thank you for sharing such wonderful feedback on this site. It is amazing to hear that your stay was nothing short of a great experience. We hope your next visit with us is just around the corner! Warmest regards, Ratih Sari DEWI Front Office Manager

Dear Valued Guest, Thank you for your recommendation! I am delighted to read that you were enjoyed your stay in our hotel. I wish you have longer time to experience more and more at ibis Jakarta Tamarin. Definitely looking forward to your return! Warmest regards, Ratih Sari DEWI Front Office Manager

Dear Valued Guest, Thank you for your great review! I am delighted to read that you were enjoyed the location of our hotel which is near with the culinary places and easily to access. Thank you kindly for recognizing the ultimate element of hospitality at ibis Jakarta Tamarin. It is truly the people here that make our lovely hotel a home away. Please accept our sincere apology for the cleanliness of your room. It is not our standard to present the bad condition of towels and bed sheets to our guests. I will ensure it won't happen again in the future. Definitely looking forward to your return! Best Regards, Ratih Sari DEWI Front Office Manager

Dear Valued Guest, Your review have made our day! Thank you for sharing such wonderful feedback on the Expedia. I am delighted to read that you were enjoyed the friendliness of our staffs and the hotel itself. We hope your next visit with us is just around the corner! Best Regards, Ratih Sari DEWI Front Office Manager

Dear Valued Guest, Thank you for your great review! I am delighted to read that you were enjoyed the location of our hotel which is near with the culinary places. I wish you could stay longer to experience more and more at Ibis Jakarta Tamarin. Definitely looking forward to your return! Best Regards, Ratih Sari DEWI Front Office Manager

Dear Valued Guest, Thank you very much, both for your very kind words and for sharing them. We are very appreciative. We will be delighted having you as our guests, again and again and then again. Until soon, we wish you safe travels. Yours kindly, Ratih Sari DEWI Front Office Manager

Thank you for sharing your experience on this site. Nothing but amazing experience we do expect from our guest. We can see that there still something need to improve in the future. For any inconvenience happened during your stay in our hotel please allow me to express our most sincere apology. Guest feedback is extremely valuable and we appreciate your taking the time and trouble to let us know your concern. Once again, we are very sorry indeed for the unlucky situation and apologize for the disappointment and frustration it caused you. Yours kindly, Ratih Sari DEWI ASFOM

Dear Valued Guest, Thank you for sharing your experience on this site! Guest feedback is extremely valuable and we appreciate your taking the time and trouble to let us know so we can improve our services. We look forward to your next visit with us very soon.

Your review have made our day! Thank you for sharing such wonderful feedback on this site. It is amazing to hear that your stay was nothing short of a great experience. We hope your next visit with us is just around the corner! Best Regards, Ratih Sari DEWI ASFOM

Dear Valued Guest, Thank you for your feedback. Indeed cleanliness could be much better and also the overall services. For the unlucky situation during your stay, please accept our sincere apology if you felt the level of service received was not up to your expectation and that our team was not able to delight you on this occasion. Your constructive feedback about the late pick up call from the reception, bad drainage for shower room, the worst were insects came out from the room and strong pesticide smell had been highlighted to the Management and we have taken it as priority in order to increase our quality and service. Guest feedback is extremely valuable and we appreciate your taking the time and trouble to let us know so we can improve it, Once again, we are very sorry for the unlucky situation and apologize for the disappointment and frustration it caused you. Yours kindly, Ratih Sari DEWI ASFOM

Dear Valued Guest, Thank you for your very kind words! We are pleased you found ibis Jakarta Tamarin to your liking and we hope when you are next in town we will be your home, again. Please feel free to find me directly and I will be happy to handle your reservation personally. Once again, many thanks for sharing your experience. Yours kindly, Ratih Sari DEWI ASFOM

Dear Valued Guest, Thank you for your very kind words! We are pleased you found ibis Jakarta Tamarin to your liking and we hope when you are next in town we will be your home, again. Please feel free to find me directly and I will be happy to handle your reservation personally. Once again, many thanks for sharing your experience. Yours kindly, Ratih Sari DEWI ASFOM

Dear Mr. Hide, Thank you for your valuable feedback. It is our pleasure to know that you have felt convenience while you were staying with us. We already shared your feedback to all of our team member. Once again thank you and see you on your next stay with us soon. Have a great day. Warm regards, Prihantono Aries Putra Front Office Manager ibis Jakarta Tamarin

Dear Mr. Manickaraj, Thank you for your time sharing your stay experience with us. We do apologize that our rooms, utilities, and the water connection did not meet your expectation. We already shared your comments to all of our team member. Once again thank you and see you on your next stay with us soon. Warm regards, Prihantono Aries Putra Front Office Manager ibis Jakarta Tamarin