Outdoor pool, pool umbrellas, pool loungers
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Reviews of Hotel Cambodiana

3.5 out of 5
Hotel Cambodiana
313 Sisowath Quay, Phnom Penh

Reviews

7.4

Good

Rating 10 - Excellent. 40 out of 199 reviews" "
Rating 8 - Good. 86 out of 199 reviews" "
Rating 6 - Okay. 45 out of 199 reviews" "
Rating 4 - Poor. 17 out of 199 reviews" "
Rating 2 - Terrible. 11 out of 199 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

jacko

Travelled with family
Disliked: Property conditions & facilities
I have booked river view room but they just offer city view room !

6/10 Okay

Niall

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Great service but showing its age
Veey grand hotel with great service, but the bathroom facilites are well below that which would be expected from a quality hotel in Cambodia. Is in dire need of investment and renovation.
Stayed 1 night in Dec 2022

8/10 Good

Stuart and Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fading Icon which is showing its age but is still relevant because of its excellent service and staff.
Stayed 3 nights in Aug 2022

10/10 Excellent

Sombo

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good
Good
Stayed 1 night in Aug 2022

10/10 Excellent

Andrew, Toronto

Stayed 4 nights in Jul 2022

10/10 Excellent

Anthony

Stayed 1 night in Jun 2022

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service
Wonderful pool and pool area. Room Upgrade needed.
Stayed 3 nights in Apr 2022

8/10 Good

MAXWELL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 17 nights in Feb 2020
Response from Sophat on 6 Mar 2020
Dear Sir, Greeting from Hotel Cambodiana Phnom Penh! Thanks for your take the time to write comment on the Expedia, And choosing our hotel to stay during you visited phnom penh cambodia . hope to see you again, kind regards, Sophat(Ms.)

4/10 Poor

Eli

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
An Oldie, but a Baddie!
Our phone wasn't working, so I went downstairs to order room service. After ordering three things, the man said to wait to see if they had a soup. I waited a few minutes and they said they had it, so I went upstairs and only the soup comes. I sign, but notice that the price is $11, so I tell my wife, who is trying to tell the waiter about the other two items they forgot. She tells the man that the soup is $9 on the menu, but he says we have the wrong menu. She then tears up the receipt and says she doesn't want the soup. The guy is shocked, so he grabs her hands. She gets up, points to the door, and says "Get out!" The manager came with the man and apologized by giving us a couple of fruit plates. The next day we sit by the pool and order a burger and calzone. Over half an hour later the waiter comes and says they don't have burger. I say that I want to see a manager to which he says there is no manager. My wife goes and finds a manager. By the time she explained everything that happened to us including the night before, the waiter brought a burger and pizza, not calzone. The manager comped the meal and gave us two free hour massages. We ate at the restaurant once, which was great. The hotel is old, smelly, and desperately needs renovating. I would go back if they renovated. The pool is nice right on the Mekong river. The massages were great! The bed was comfortable and the TV was new and big. Don't ask for a tuktuk though. They will rip you off. Just go to the street.
Stayed 2 nights in Feb 2020
Response from Sophat on 17 Feb 2020
Dear Mr. Eli, Greeting from hotel Cambodiana Phnom Penh Cambodia! First of all, thank you for your valued time to comment on Expedia about our service and facility at hotel Cambodiana. At Hotel Cambodiana, our management is committed to relentlessly improve our service and facility, enable to reach the fullest of our customer satisfaction. We are sorry for the unpleasant experience you had noted. Last but not least, we are appreciated for your generous support and looking forward to welcoming you and delegate to hotel Cambodiana in the nearest future . Kind regards, Sophat(Ms.) E-Commerce officer

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
No comments. Old hotel. It is ok to stay because of location.
Stayed 3 nights in Jan 2020
Response from sophat on 28 Jan 2020
Dear sir, Greeting from hotel Cambodiana Phnom penh! we want to say thank you for your take the time to review our hotel, and thanks for choosing our hotel during your stay in the Phnom penh. kind regards, Sophat (Ms.)

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Staff helpfulness and friendliness. Excellent food at reasonable prices.
Stayed 9 nights in Dec 2019
Response from sophat on 9 Jan 2020
Dear sir, Greeting from hotel cambodiana Phom penh! We want to say thank you for choosing our hotel for your stay in the Phom Penh Cambodia , and also give us a comment , Hope to see you again, Sophat(Ms.) Reservation officer

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was superb, ammenities and staff were fantastic, wifi was a little slow,
Stayed 2 nights in Dec 2019
Response from sophat on 10 Jan 2020
Dear sir/Madam, Greeting from hotel Cambodiana Phnom Penh Cambodia! We want to say thank you for choosing our Hotel during you stay in the Phnom penh, we will improve more service to make sure that the guest is comfortable during stay in the hotel. Kind regards, Sophat(Ms.)

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Retro 1970 Hotel
The hotel is about 10 minutes past the main strip which is nice if you want a little quiet time. It is dated inside with a retro 1970's feel. The furniture, decor and amenities are all from 40-50 years ago. It was nice but pricey for the age. I would stay again but would compare prices to other properties before booking. Breakfast , lunch and dinner buffet are almost the same so the free breakfast is a good deal.
Stayed 3 nights in Dec 2019
Response from sophat on 12 Jan 2020
Dear Sir/ Madams, Greeting from hotel Cambodiana Phnom Penh, We want to say thank you for choosing our hotel during your stay in the phnom penh, Kind regards, Sophat(Ms. )

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
a once nice hotel that has seen bettr days.. You feel thaton property, but it eedsamajor ovrhapp of tinkfs like electrical outlets, to fit the modernworld. It still has potential
Stayed 1 night in Dec 2019
Response from Sophat on 12 Jan 2020
Dear Sir/Madam, Greeting from Hotel Cambodiana phnom Penh! We want to say Thank you for choosing our hotel during your stay in the phnom penh cambodia. Kind regards, Sophat (Ms.)

10/10 Excellent

SUNGJIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Sophat on 27 Nov 2019
Dear Sungjin, Greeting from Hotel Cambodiana Phnom Penh Cambodia! Thanks you for your support and saying with us, Hope to see you again, Kind regards, Sophat (Ms.)

10/10 Excellent

soyen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from SOPHAT on 12 Jan 2020
Dear Sir/Madam, Greeting from hotel Cambodiana, Phnom penh! We want to say thank you for choosing our hotel for your stay in phnom penh, Kind regards, Sophat(Ms.)

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

2/10 Terrible

JF

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Good location, poor facility. The beds are too old and too soft.
Stayed 2 nights in Jul 2019
Response from sophat on 22 Aug 2019
Dear sir/Madam, Greeting from Hotel Cambodiana Phnom penh! Note with many thank for your review, hope to see you again, kind regards, Sophat(Ms.) Reservation officer

8/10 Good

Ulf

Disliked: Cleanliness, property conditions & facilities, room comfort
Old but classic hotel
Old hotel, but view of Mekong river is the reason I stayed there again( last time 2005 , old then and not been renovated since)
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location to the Royal Palace, food st restaurants was excellent, nice pool and health club, rooms a bit worn
Stayed 2 nights in Feb 2019
Response from Sophat on 24 Feb 2019
Dear Anonymous, Warmest Greeting from Hotel Cambodiana Phnom Penh, Kingdom of Cambodia! Thanks you for your saying, kind regards, Sophat (Ms.)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, pool, rooms enormous. F & B offering not brilliant. Staff excellent.
Stayed 7 nights in Feb 2019
Response from Sophat on 24 Feb 2019
Dear Anonymous, Warmest Greeting from Hotel Cambodiana Phnom Penh, Kingdom of Cambodia! Thanks you for your saying, kind regards, Sophat(Ms.)

8/10 Good

Sila, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great looking hotel, big plot of land (not cramped), next to river, wide corridors a la grand old style, 5 minutes walk to Royal Palace. Respectful and helpful staff. But bathroom needs complete updating: still functional but feel dating back to the seventies. Hotel of this calibre should offer free airport pick up/drop off.
Stayed 4 nights in Jan 2019
Response from Sophat on 24 Feb 2019
Dear sila, Warmed greeting from Hotel Cambodiana Phnom Penh! Thanks you for you saying with us, hope to see you later, kind regards, Sophat(Ms.)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Sophat on 24 Feb 2019
Dear Anonymous, Warmed greeting from Hotel Cambodiana Phnom Penh! Thank you for your review, kind regards, sophat (Ms.)

6/10 Okay

J

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Like others have said, the hotel is in need of a renovation. The Mekong Lounge is only good for coffee, it has no other purpose whatsoever. My room had a great view over the river but, many of my rooms electric plugs weren't working. The A/C in my room was really poor at 15 and full fan I was just cool enough. The room safe was only held by one screw. My power went out one morning leaving the whole room in darkness. The staff are amazing! Always smiling and happy. They couldn't do enough for me. I was sad to leave for that reason.
Stayed 4 nights in Dec 2018
Response from Nik on 13 Jan 2019
Thank you so much for your feedback

6/10 Okay

Kyeongyeon, 서울

Needs a renovation
Stayed 4 nights in Sep 2018

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
The hotel was great! Service was unbelievable and staff spoke sufficient English. Very spacious and clean. Great breakfast. Right by the royal palace. The condition of the room and exercise equipment was a bit old, but didn't effect the functionality.
Response from Sereynik on 10 May 2018
Dear Vincent, Warmest greeting from Hotel Cambodiana, Thank you very much for choosing Hotel Cambodiana as your preferred hotel destination in Phnom Penh and for taking the time to provide your feedback on our services and facilities. We work hard to maintain our standards and attention to detail. It is gratifying to know that you have savored these services as much as we have enjoyed offering them. On behalf of Hotel Cambodiana team of management and staff, we thank you once again for taking the time to communicate your impressions during your recent stay with us. With best regards, Satyasereynik LAO (Ms)

6/10 Okay

M T Abdullah, Kuwait

Liked: Cleanliness, staff & service, room comfort
Hotel is in the centre a near most attractions
Staff are pleasant and always welcome you with a smile. The hotel is located in the centre near most attractions.
Stayed 2 nights in Apr 2018
Response from Sereynik on 13 Jun 2018
Dear Value Customer, Thank you very much for choosing Hotel Cambodiana as your preferred hotel destination in Phnom Penh and for taking the time to provide your feedback on our services and facilities. We work hard to maintain our standards and attention to detail. It is gratifying to know that you have savored these services as much as we have enjoyed offering them. On behalf of Hotel Cambodiana team of management and staff, we thank you once again for taking the time to communicate your impressions during your recent stay with us. With best regards, Satyasereynik LAO (Ms)

8/10 Good

Gordon, walnut creek

Liked: Staff & service, room comfort
Nice big hotel. Marriott courtyard style
Great location isolated away from the hustle of the city area. Older classic hotel without the Naga-casino-mania further down the road.
Stayed 2 nights in Apr 2018
Response from Sereynik on 24 Apr 2018
Dear Value Customer, Thank you very much for choosing Hotel Cambodiana as your preferred hotel destination in Phnom Penh and for taking the time to provide your feedback on our services and facilities. We work hard to maintain our standards and attention to detail. It is gratifying to know that you have savored these services as much as we have enjoyed offering them. On behalf of Hotel Cambodiana team of management and staff, we thank you once again for taking the time to communicate your impressions during your recent stay with us. With best regards, Satyasereynik LAO (Ms)

10/10 Excellent

Linda, Philadelphia, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room with great pool
Older hotel with large rooms. Hotel is situated near the palace and National Museum but far enough away from the noisy tourist end of Sisowath Quay. Attentive staff, good buffet breakfast. Great pool and gym.
Stayed 1 night in Feb 2018

4/10 Poor

Al, victoria aust

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good looking exterior hotel
Roomstate and mainainance poor.enjoyable and friendly staff
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good wifi and very quiet but room temperature could not be adjusted, only the fan.
Stayed 2 nights in Nov 2017

4/10 Poor

John, VA, USA

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth and price
the hotel has a good location, near city center and with a water front view on the Mekong River. It also has a good pool. however, the rooms and amenities are aged and not all functional. When first checked in, the room ring bell kept ringing, non stop. The engineer came three times, finally stopped the noice, as a side effect the bath room light was completely off. I have to bath in the dark. The breakfast buffet was not attractive at all, worse than most other hotels. The restaurant overall service is so poor that very few guests come to dine. with similar price, you may find many better hotels in the city. not recommended.
Stayed 2 nights in Jun 2017

8/10 Good

Stephan

Liked: Staff & service, room comfort
There's nice hotel among of good hotels in PP.
There's a big hotel 4 stars and closing to the city capital and market area and also its very nice view to river bank. I haven't any problem to travel from place to place and very enjoyable so much.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Old, comfortable, nice river view
Old but comfortable; very good service and nice river view.....

8/10 Good

jong an

Liked: Cleanliness, staff & service, room comfort
The location was great

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
stay was pathetic and will never stay in this hotel again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Sleeping Beauty
I have been coming here for 25 years as this wonderful hotel has drifted downhill. It so much needs renovation-- investment--new decor, new lighting fixtures, systems that do not break down and require repairing, new bathroom fittings... I keep coming back because of its location, the spectacular views onto the river, the huge pool and the fact that the rooms are all exactly the same, so there are no surprises. Now there are no more shops at all, there is a terrible disco nuisance, and the owner obviously holds it as a land investment. Too bad. It should be the best hotel in Phnom Penh. It has a wonderful, responsive staff. They deserve better, too.

2/10 Terrible

Chee Foon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor service and rundown hotel.
Book a Club room but the service so bad. Started with the check in, show them the confirmation slip tells me don't have so piz till i shouted to see the manager then they start processing it. Room was in so poor condition. Only 1 power point can be use and phone is spoil. Paying a high price but totally wasted. Please avoid this hotel all cost.

8/10 Good

Shawn

Liked: Staff & service, room comfort

4/10 Poor

william, CA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
needs to be remodeled
I have stayed at this hotel over 10 years. It is old and tired compared to what it had been. It is in need of a remodel.

6/10 Okay

Tat Yuen, Hong Kong

Disliked: Cleanliness, room comfort
3 days 2 nights stay
Food is bad. Restaurant limited. Went to swim twice, pool is small and still okay, but the swimming towel given look old, and once I used it, smelly and felt dirty!

8/10 Good

hong chuen, Singapore

Liked: Cleanliness, staff & service, room comfort
Big spacious rooms. Friendly staff. However was given smoking room even though we booked a non-smoking room.

8/10 Good

Kadali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Combodiana Hotel
Overall good, very friendly staff. the rooms are old and its pricy for the rooms they offer.

8/10 Good

harsh

Liked: Room comfort
Correction for betterment to be in compitation
It was good but now the property have become old and needs lot of change like carpet ,interior Very average B.fast . Gym also not very well maintained

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Good hotel
Great location beside the river. Has a nice pool. Room is a little dated but not bad for the price. Atm located downstairs came in handy. Not a ton of selection for the breakfast but was of good quality. Will stay there again.

10/10 Excellent

Erik, San Francisco, CA, U.S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dated, comfortable hotel with friendly staff
Comfortable room, friendly and helpful staff, located off the quay.

8/10 Good

Sear L.

Liked: Cleanliness, room comfort
Very awesome hotel
Very good hotel and I will stay again when I go to cambodia again.

6/10 Okay

Derek, Vietnam

Liked: Cleanliness, room comfort
it's so okay
will stay this hotel again in next trip

10/10 Excellent

CC, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel and excellent service. Highly recommend......

8/10 Good

Dick, LA

Liked: Staff & service, room comfort
Nice hotel on Mekong River. Excellent staff,
Good location. wonderful staff. Hotel is old and need renovation. A little over priced. The carpet on the hall way needs replacement. The hotel could have 5 star status if improved. The locagtion is unbeatable. Wish them well in the future.