We thoroughly enjoyed our stay at the Hilton Orlando Lake Buena Vista. We did have 1 issue, a party in the suite next door to us was blasting music and banging on the walls. we called security and they came up but the party continued. We called back down and the manager Courtney was incredible quickly helping us move rooms to a quieter space. The hotel also comped my resort fees which I appreciated. In terms of appearance; the hotel is beautiful but The rooms are a little dated and some of the usb ports did not work.
The hotel overall was a great stay. The staff were super friendly and helpful, the transportation to Disney was seamless and enjoyable, and the proximity to Disney Springs meant you were never far from great food, shopping and entertainment.
Kudos to Courtney, Jada, Crystal, and Oscar for the above and beyond service.
We will definitely return to this hotel again! :)