When there is no competition, this what you get: above average price in below average accommodations. The room was small, without the balcony it would far too small. Combined with an extra large bath for the disabled, not what we’d expected for the price. Resort fee included the valet parking, and without a rental car, we are unclear about why you’d pay this (and there was no option given). The other guests for very nice, as you’d expect at this pricey resort. I needed to use “office center” which was a single PC with neither Internet access or a UPC port. It was connected to two printers, neither of which was in use the 5 days of our stay. We are very thankful we were able to secure a rental car, as it is a must with this hotel choice. The young men & women doing the valet parking are helpful, and energetic. The desk help were hired due to their language skills, and unclear their other qualifications. Hula, and native dance, was available by video in the lobby, as was very loud music in the evenings—as you’d would prefer to venture into Hilo for finer dining. The attitude is “nickel and dime,” when you expect more than plastic cups, worn hallway carpets, and towels what you’d find in a high school locker room.
Beyond the Resort Charge, there will be Rm General Excise Tax, a Rm Transient ACC Tax, a HC TAT,😐
In sum, you’ll probably end up here on your first stay in Hilo, but not on a return trip.