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รีวิว โฮมทาวน์สตูดิโอส์ บาย เรดรูฟ ชิคาโก - วาอูเคกัน

2 out of 5

รีวิว

5.2
คะแนน 10 - ดีเลิศ 101 จาก 784 รีวิว" "
คะแนน 8 - ดี 145 จาก 784 รีวิว" "
คะแนน 6 - พอใช้ 144 จาก 784 รีวิว" "
คะแนน 4 - แย่ 120 จาก 784 รีวิว" "
คะแนน 2 - แย่มาก 274 จาก 784 รีวิว" "

5.4/10

ความสะอาด

6.4/10

พนักงานและบริการ

3.8/10

สิ่งอำนวยความสะดวก

5.2/10

สภาพของที่พักและสิ่งอำนวยความสะดวก

4.0/10

ความเป็นมิตรต่อสิ่งแวดล้อม

รีวิว

2/10 แย่มาก

Kristi

เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Nishaye RediResponse Specialist วันที่ 23 มี.ค. 2024
Hello Kristi, Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Chicago - Waukegan. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 แย่

Susanna

เดินทางกับครอบครัว, เดินทางกับครอบครัวและเด็กเล็ก
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Our shower didnt have hot water and our room had dog hair and smelled like cigarettes
การตอบกลับจาก OnielRediresponse Specialist วันที่ 18 ก.พ. 2024
Hi Susanna,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Chicago - Waukegan. Please accept our most sincere apologies for the concerns you described regarding the shower and hair encountered in the room. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

10/10 ดีเลิศ

Derrick

เข้าพัก 7 คืน, มกราคม 2024
การตอบกลับจาก Chirell RediResponse Specialist วันที่ 25 มี.ค. 2024
Dear Derrick,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Chicago - Waukegan and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

2/10 แย่มาก

Shyiet

ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
การตอบกลับจาก Samantha Rediresponse Specialist วันที่ 9 ก.พ. 2024
Hello Shyiet,Thank you for leaving a review. The staff at the HOMETOWNE STUDIOS CHICAGO - WAUKEGAN and I were disheartened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Red Roof Management

2/10 แย่มาก

Jakob

เดินทางเพื่อธุรกิจ
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
This was the worst stay I’ve ever had. Noisy until 3 am, lost a tire to debris in the parking lot, half functioning, smelled awful, poorly cleaned and no housekeeping.
เข้าพัก 28 คืน, พฤศจิกายน 2023
การตอบกลับจาก Ghatak Patel วันที่ 26 ธ.ค. 2023
Dear Jakob,i hope this message find you well.i am writing to express my sincere apology for the less-than-pleasant experience you had during your stay at out motel. Your feedback is greatly appreciated.i want to assure you that we take your concerns seriously, and we are conducting a thorough investigation into the issue you raised ti identify areas for improvement. We understand the impact a negative experience can have on our guests, and we are committed to take prompt and effective action to addr3ss the issue you encountered. Thank you for taking the time to share your feedback. We value your patronage and hope you have a wonderful day ahead.thank you

4/10 แย่

Jo Anne

เดินทางเพื่อธุรกิจ
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก
The first room I was given didn't have a refrigerator. After waiting more than an hour to get a proper room - after which I had to struggle from one end of the property to another with a very bad luggage rack, I had to throw away about half of my food because it had been left out of refrigeration too long. Not once in the month I was there did anyone check on me; no housekeeping at all. The bugs and dirt that came in the door were unacceptable. The kitchen faucet was too big for the sink; hard to wash dishes without water spillage. The room was so dark in the area where light was needed the most - over the table - hurt my eyes with the strain. Other residents were too nosy - constantly looking in my windows to the point I had to put privacy film on them. The ac/heating unit blew directly on me where the table was; no option to move the table away from the unit. One employee - Chase?Chaise? - was decent. The rest... non-existent. Property used as homeless "shelter" - would not recommend for long-term travelers.
เข้าพัก 28 คืน, กันยายน 2023
การตอบกลับจาก LaTunde Murrant. Rewards Specialist วันที่ 23 พ.ย. 2023
Dear Jo Anne,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS CHICAGO - WAUKEGAN. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 พอใช้

ผู้เข้าพักจริง

ชื่นชอบ: ความสะดวกสบายของห้องพัก
เข้าพัก 15 คืน, พฤศจิกายน 2023
การตอบกลับจาก Olivia RediResponse Specialist วันที่ 19 พ.ย. 2023
Dear Valued Guest, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Chicago - Waukegan and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 แย่มาก

Carlos

ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Shame on hotel
There was roaches and other bugs, outside of my hotel door room left stinky garbage bags, so terrible that environment.
เข้าพัก 15 คืน, ตุลาคม 2023
การตอบกลับจาก Xao Red Roof Management RediResponse Specialist วันที่ 7 พ.ย. 2023
Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Chicago - Waukegan, Carlos. I am sorry that your experience did not meet your expectations. You stated that the listed insects and the littered environment hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property. Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

6/10 พอใช้

ผู้เข้าพักจริง

เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Xao Red Roof Management RediResponse Specialist วันที่ 7 พ.ย. 2023
Hello Valued Guest,I appreciate the time that you took to share your sentiments with us. Our team at the HomeTowne Studios by Red Roof Chicago - Waukegan appreciated your 6/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements. On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

4/10 แย่

Alyssa

เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 14 คืน, ตุลาคม 2023
การตอบกลับจาก OnielRediresponse Specialist วันที่ 25 ต.ค. 2023
Hi Alyssa,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating, following your stay at the HomeTowne Studios by Red Roof Chicago - Waukegan. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 แย่มาก

Judymar

เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Todo sucio, mal olor. No es lo que aparentan las fotos
เข้าพัก 4 คืน, ตุลาคม 2023
การตอบกลับจาก Olivia RediResponse Specialist วันที่ 15 ต.ค. 2023
Hello Judymar,Thank you for your recent review of your stay at the HomeTowne Studios Chicago - Waukegan. I am disappointed you had a less than satisfactory experience which prompt your 1/5 score. The situation you described regarding the lack of cleanliness and the unpleasant odor are truly regrettable. I am very sorry for your experience. To uphold our company's high standards, your comments will be reviewed by staff, in an effort to ensure your experience is not repeated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 แย่มาก

Rico

ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Gabrielle RediResponse Specialist วันที่ 5 ต.ค. 2023
Thank you for taking a moment to leave a review, Rico. The staff and I at the HomeTowne Studios by Red Roof Chicago - Waukegan were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

2/10 แย่มาก

Dwayne

ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Olivia RediResponse Specialist วันที่ 1 ต.ค. 2023
Hello Dwayne, The staff at the HomeTowne Studios by Red Roof Chicago - Waukegan and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 แย่มาก

Joseph

เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Nightmare/shelter facility not hotel
Dirty, filthy, no hot water to shower, tv broken, customer service was awful, denied a refund when I checked out a day early, resembled a shelter, holes in walls, smelled awful, total nightmare.
เข้าพัก 2 คืน, กันยายน 2023
การตอบกลับจาก Recordo Rediresponse Specialist วันที่ 18 ก.ย. 2023
Hello Joseph,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS CHICAGO - WAUKEGAN. It's saddening to hear that your stay didn't meet your expectations due to the broken amenities, damaged walls and foul odor. Please know that this isn't a standard of service that Red Roof stands for and will be taken into consideration.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Recordo Rediresponse Specialist

2/10 แย่มาก

Georgina

เข้าพัก 14 คืน, สิงหาคม 2023
การตอบกลับจาก Sharma RediResponse Specialist วันที่ 14 ก.ย. 2023
Hello Georgina,Thank you for taking a moment to leave a review. The staff at the HOMETOWNE STUDIOS CHICAGO - WAUKEGAN and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

2/10 แย่มาก

Jesus

เดินทางเพื่อธุรกิจ, เดินทางกับครอบครัว
ชื่นชอบ: สิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
I got pictures to send in case need it , don't deserve to pay a all I stay because if I can el don't get the money back either
เข้าพัก 3 คืน, กันยายน 2023
การตอบกลับจาก Gabrielle RediResponse Specialist วันที่ 12 ก.ย. 2023
Hello Jesus, Your review of the HomeTowne Studios by HomeTowne Studios by Red Roof Chicago - Waukegan was recently brought to our attention. The team was saddened to read that your experience was less than satisfactory, which prompted your 1/5 score. We welcome any further information you can provide in an effort to make improvements and understand the situation better. The team at Red Roof would like to extend their thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully, GabrielleRediResponse Specialist

2/10 แย่มาก

Monica

ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
My room was horrible!!! My floors weren't clean. Lights were out and not working. Heating/Cooling unit wasn't working. I spoke with the front desk and she told me that, the wind blew dirt in the room and that's why they were dirty. Maintenance wasn't working so, I couldn't get the Heating unit serviced. She gave me a blanket after being tired of me talking. Never again will I stay there nor recommend anyone to stay there.
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Gabrielle RediResponse Specialist วันที่ 11 ก.ย. 2023
Dear Monica,Thank you for your review following your stay at HomeTowne Studios by Red Roof Chicago - Waukegan. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the unclean floor, the non-functioning AC unit and the other issues mentioned hindered your stay, which was saddening to read. I have shared your comments with management.Guest feedback, like yours, aids us in improving our Red Roof guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Gabrielle RediResponse Specialist

4/10 แย่

gerardo

เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
that place was the most horrible place i’ve ever stayed in. ( dirty, old, smells bad, etc.)
เข้าพัก 2 คืน, กันยายน 2023
การตอบกลับจาก Xao RediResponse Specialist วันที่ 11 ก.ย. 2023
Dear Gerardo,Thank you for taking the time to share your comments with us. We were displeased to read that your stay at the HomeTowne Studios by Red Roof Chicago - Waukegan was far from ideal. You stated that the property had issues, such as the poor cleanliness and bad odor described. As such, Red Roof may take your feedback into consideration going forward.Thanks to your feedback, we can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRediResponse Specialist

8/10 ดี

Brandon

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Xao RediResponse Specialist วันที่ 11 ก.ย. 2023
I appreciate the time that you took to share your sentiments with us, Brandon. Our team at the HomeTowne Studios by Red Roof Chicago - Waukegan appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps us to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you at Red Roof again, should you require lodging in the future.With gratitude,XaoRediResponse Specialist

2/10 แย่มาก

KAYE, TEMPE

เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Room had no doorknob, no light in bathroom, toilet did not work. We will not and would not recommend anyone staying here. For the military base being close, you would think the staff and owners would have and take more pride in their property and buildings. They just did not care to fix problems at all or give us another room!!!!!!!

2/10 แย่มาก

Froilan

เดินทางกับคู่รัก
ไม่ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Terrible
เข้าพัก 2 คืน, สิงหาคม 2023

6/10 พอใช้

Asa

เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Kamaria Red Roof Management RediResponse Special วันที่ 21 ก.ย. 2023
Hello Asa, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS CHICAGO - WAUKEGAN and I appreciate your 3/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

2/10 แย่มาก

Pamela

เดินทางกับครอบครัว, เดินทางกับครอบครัวและเด็กเล็ก
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Unsafe, Criminal activity openly conducted in and around building, people walking through park clearly under influence, doira kicked in, garbage everywhere and people in line with "vouchers" to secure rooms. My children and I did not feel safe and were refused a refund. Both Expedia and Red Rood ARE aware of these issues which is why they list as "non-refundable". This listing is a fraud and a scam and doing business with Expedia, Red Roof Inns or any business entity that conducts and condones doing business this way; at the risk of consumers for profit should be referred to the Attorney General's office.
การตอบกลับจาก Recordo Rediresponse Specialist วันที่ 31 ส.ค. 2023
Dear Pamela,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS CHICAGO - WAUKEGAN did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Recordo Rediresponse Specialist

4/10 แย่

Girmalee

เดินทางกับครอบครัว
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Close to the navy bases and no more a lot od dirty stuff no good customer services starting from the manager
เข้าพัก 3 คืน, สิงหาคม 2023
การตอบกลับจาก Olivia RediResponse Specialist วันที่ 14 ส.ค. 2023
Dear Girmalee,Thank you for taking the time to tell us about your stay at the HomeTowne Studios Chicago - Waukegan. I am glad the convenience of our location was okay. However, I am disappointed that your experience did not meet your expectations which prompt your 2/5 score. Please accept our sincerest apologies for the lack of cleanliness of the property and the poor customer service received. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRediResponse Specialist

2/10 แย่มาก

ผู้เข้าพักจริง

ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
First off upon arrival I had to call an after hours number to check in and then had to wait 10-15 for someone to get on the property to check me in. Refrigerator was dirty towels were stained and looked like they were not even washed there was dirt under the bed and the front piece for the heater/ac was falling off. Then for check out I had to wait for somebody to get on property again. Horrible place to stay.
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Kamaria RediResponse Specialist วันที่ 10 ส.ค. 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS CHICAGO - WAUKEGAN. I am sorry that your experience did not meet your expectations prompting your 1/5 score following your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria RediResponse Specialist

4/10 แย่

David

เข้าพัก 1 คืน, กรกฎาคม 2023
การตอบกลับจาก LaTunde Murrant. Rewards Specialist วันที่ 25 ส.ค. 2023
Hello David, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS CHICAGO - WAUKEGAN and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 พอใช้

David

เข้าพัก 7 คืน, กรกฎาคม 2023
การตอบกลับจาก LaTunde Murrant. Rewards Specialist วันที่ 25 ส.ค. 2023
Hello David, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS CHICAGO - WAUKEGAN and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 แย่มาก

Sumitanun

ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
The second night, A young black man knocked on the door at night. I stayed there alone. I was very scared.
เข้าพัก 2 คืน, กรกฎาคม 2023
การตอบกลับจาก LaTunde Murrant. Rewards Specialist วันที่ 2 ส.ค. 2023
Dear Sumitanun,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS CHICAGO - WAUKEGAN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the unusual situation with a young black man who knocked on the door at night which caused you to feel scared. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,LaTundeRed Roof Management RediResponse Specialist

2/10 แย่มาก

ALVIN

เข้าพัก 2 คืน, กรกฎาคม 2023
การตอบกลับจาก Devorine RediResponse Specialist วันที่ 29 ก.ค. 2023
Thank you for taking a moment to complete our survey, Alvin. The staff at the HomeTowne Studios by Red Roof Chicago - Waukegan and I appreciate but is saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

2/10 แย่มาก

Eric

เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
“Booked” the “reservation” through Expedia only to find out they had no rooms available. What’s the point of booking a reservation, whether it was prepaid or not, if you can’t rely on the room being there’d that you wanted to make sure you had days/weeks earlier. Blessing in disguise though. Upon showing up, I wouldn’t have wanted to stay there. Not in good shape. Found a place much nicer and for about the same price.
เข้าพัก 2 คืน, กรกฎาคม 2023
การตอบกลับจาก Devorine RediResponse Specialist วันที่ 27 ก.ค. 2023
Hi Eric,I appreciate you taking the time to write a review of your experience with us. I am disappointed that we were not able to honor your reservation based on our location being booked to capacity. Please accept my apology for any inconvenience this may have caused. It is important to note that third party site sometimes show room availability when there is actually none. I suggest contacting the front desk of the property in an effort to ensure you have the correct information as we have no control over third party site showings. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services. Thank you for choosing HomeTowne Studios by Red Roof Chicago - Waukegan. We hope we have the opportunity to see you again in the future. Sincerely,Devorine RediResponse Specialist

2/10 แย่มาก

Keyshonda stewart

ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Bed bugs! The room is small and dirty. They use this facility for placement of the homeless no one should have to pay for this
เข้าพัก 3 คืน, มิถุนายน 2023
การตอบกลับจาก Sashauna Red Roof Management วันที่ 22 มิ.ย. 2023
Dear Keyshonda,I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Chicago - Waukegan. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the size of the room not to your liking, the lack of cleanliness and the other concerns you highlighted. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 แย่มาก

Hardy

เดินทางเพื่อธุรกิจ
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, กุมภาพันธ์ 2023
การตอบกลับจาก Kerry-Lee RediResponse Specialist วันที่ 6 มี.ค. 2023
Dear Hardy,It's sad to see your stay was less than satisfactory due to your 2/10 scoring. We at the HOMETOWNE STUDIOS CHICAGO - WAUKEGAN, appreciate your feedback but would like for you to please consider adding comments to your survey. We would like to know what we are doing wrong and where we can improve to make our guest experiences better.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.Thank you again for your participation.Sincerely,Kerry-LeeRediResponse Specialist

2/10 แย่มาก

Lunye, Akron

เดินทางเพื่อธุรกิจ
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Unsafe dirty maintenance go in your room go through your belongings, had no water for week staff don’t know anything so uncomfortable
การตอบกลับจาก Chevanese RediResponse Specialist วันที่ 24 ม.ค. 2024
Thank you, Lunye, for sharing your feedback regarding your stay at the HomeTowne Studios Chicago - Waukegan. We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. The safety and comfort of our guests are our top priorities at Red Roof, and we take cleanliness and maintenance seriously. We understand the importance of a peaceful environment for our guests, and we will take you comments into consideration to enhance the overall experience for everyone.Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 แย่

Harisan

เข้าพัก 2 คืน, พฤศจิกายน 2022

4/10 แย่

Gina, Jersey City

ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Dirty property, front desk not available at working hours (7 am) Poor checking process, death roach in the bathroom, found the toilet clogged, room had a heavy smoke smell even though it’s a non-smoking place. They couldn’t offer a different room because the place was fully booked. Manager not available. Everything very disappointing
เข้าพัก 2 คืน, ตุลาคม 2022

4/10 แย่

Courtney

เดินทางกับครอบครัว
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Too much money for nothing it turned out
I've already sent messages to red roof and doubt anything will happen. Code enforcement should be called. The pictures were not the rooms at this particular hometown studios that's for sure
เข้าพัก 4 คืน, ตุลาคม 2022

2/10 แย่มาก

Ryan

เดินทางเพื่อธุรกิจ
ไม่ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Dirty, smelled horrible, hand held shower head with nowhere to hang it?? Toilet paper holder fell off the wall
เข้าพัก 7 คืน, กันยายน 2022

2/10 แย่มาก

Cesar

เข้าพัก 1 คืน, กันยายน 2022

2/10 แย่มาก

Ronnie

เข้าพัก 2 คืน, กันยายน 2022

2/10 แย่มาก

Paul

ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 8 คืน, กันยายน 2022

2/10 แย่มาก

Tylonne

เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
I had switch rooms twice and the last room had mold in the refrigerator but stayed anyway got tired of going from room to room. First room I went to bed wasn’t made
เข้าพัก 1 คืน, กันยายน 2022

2/10 แย่มาก

Tammy

เดินทางเพื่อธุรกิจ
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
The place was awful. The bed was hard, dirty towel found in back of bathroom door, no backup toilet paper, lighting I stairwell was not in when I checked in so I assumed they didn't work. I made it a point to just stay until time to check. However lights did go on because bi had an early check out on Monday am. Also front desk is closed on Sundays and so no security seemed to be around after office closed at 7pm. If I would have did an errand prior to 7 p my reservation would have been. Cancel led but not sure if refund would have occurred. Also bath towels need to be replaced due to over use. I will never stay there again!
เข้าพัก 2 คืน, กันยายน 2022

6/10 พอใช้

Julia

เดินทางกับครอบครัว
ชื่นชอบ: พนักงานและบริการ, ความสะดวกสบายของห้องพัก
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
I went on a trip from New Jersey to see my son graduate from the navy and what I saw online isn’t the same in person but it was a quiet and comfortable environment they need to do fixtures to the vicinity.
เข้าพัก 2 คืน, กันยายน 2022

6/10 พอใช้

Vicente

เข้าพัก 3 คืน, กันยายน 2022

2/10 แย่มาก

Wendy

เข้าพัก 1 คืน, สิงหาคม 2022

2/10 แย่มาก

Tallen

เข้าพัก 3 คืน, กันยายน 2022

2/10 แย่มาก

Rolando

ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Went to go see my son’s graduation from the Navy. The building is run down and dirt from the outside. Looks like they have never heard of something called Pressure washing. The room was disgusting, it smelled, the ac leaked, they had towels underneath it that were dirty, shower was dirty, shower handle came off in my hand, mirror was being up by 4 drywall screws and inch out from the wall, the “people” hanging outside of their rooms till 2am yelling and screaming was annoying. I would never recommend staying here……EVER!!!
เข้าพัก 3 คืน, สิงหาคม 2022

8/10 ดี

Camille Lorenzo

ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Quiet place
เข้าพัก 2 คืน, สิงหาคม 2022

2/10 แย่มาก

Ceasar

เข้าพัก 1 คืน, มิถุนายน 2022

6/10 พอใช้

Jeena

เดินทางเพื่อธุรกิจ
Customer service was mediocre. This whole building needs reservation or just get condemned. The red roof inn hometowne suites company needs to check on this place. Illinois states health department needs to check on this place. This places seems understaffed and saw that trash had been piled up for what seemed like weeks of no trash people coming to clean the exterior areas. There was a lot of dust in the room. I would not stay here again. Bless the heart of the front desk lady who checked me in. I was in town for a quick trip and needed a cheap place to stay. At minimum, it is not hard to dust, disinfect, launder linen and towels, and for a COVID pandemic; the lack of cleanliness was horrible. Please get this whole place renovated or condemned. I will not stay here again.
เข้าพัก 2 คืน, สิงหาคม 2022