2/10 แย่มาก
Angela
เดินทางกับคู่รัก
19 มี.ค. 2024
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
My experience at this hotel was the worst experience I’ve ever had staying at a hotel to say the least. do I stay at the Courtyard Marriott and Brandywine Wilmington I had the worst encounter with the front desk employee Marsha. Marsha came up very very rude from the time that I came into the facility until the night that she left from her shift. on arrival for my stay during check-in I spoke with Marsha and explained to her that I was looking to have a room with the balcony which I already spoke with someone prior to arriving who told me that there was plenty balcony rooms available Marsha told me there was none. Further into my stay we noticed that there were a lot of kids in the hot tub so we weren’t able to enjoy it instead we decided to sit outside and relax on deck to get a little cool air and relax. At the time I wasn’t aware that the pool closed at 8 PM I was just waiting for the kids to leave so that I can use the pool. Once 8 PM came I noticed Marsha coming in to the pool area with an older white gentleman who I later got to know as Frank. at the time we didn’t go back inside we can we stayed outside until we were ready to go back to join Frank in the hot tub because now we were thinking the Jacuzzi stays open after 8 PM because Frank is indulging in a late night swim. We came inside Frank invited me and my friend to join him inside the Jacuzzi. before I can even step foot and Jacuzzi the door swings open and Marsha comes in yelling saying that we have to leave.
Angela
เข้าพัก 1 คืน, มีนาคม 2024