We checked in and the building lost power within 20min. It came back on but was out for good ten minutes later. While I understand the cause was beyond their control, how the situation was handled was not. Our stay began with dirty towels in the bathroom which makes you question the overall cleanliness of the establishment. When the power went out for the second time we asked the gentleman at the desk if we could check out (we had family nearby we could stay with) and receive a refund. He was polite and obviously overwhelmed, he contacted the manager who said that we could not receive a refund because we had already checked in. I understand that systems were down so they'd be unable to do an immediate refund however we just wanted a credit/refund when power resumed. Again, we were told no by management. We opted for the hotel because we wanted this to be a fun last getaway of summer for our children. Instead, we had dirty towels, no access to the pool (which was why this hotel was chosen), no air conditioning (it was in the 90s), no access to showers, no breakfast in the am, and no way to charge our phones. In addition, when the reservation was made I had requested a main floor room due to a leg brace. We received a second floor room which was acceptable when we had access to the elevator however when we packed up and left I had had to struggle with stairs which wouldn't have been an issue had the request been honored.