Double Queen Room 1 | Living area | 49-inch flat-screen TV with satellite channels, TV

Reviews of The Hotel Hot Springs

3 out of 5
The Hotel Hot Springs
305 Malvern Avenue, Hot Springs, AR

Reviews

8.8

Excellent

Rating 10 - Excellent. 954 out of 1687 reviews" "
Rating 8 - Good. 452 out of 1687 reviews" "
Rating 6 - Okay. 166 out of 1687 reviews" "
Rating 4 - Poor. 81 out of 1687 reviews" "
Rating 2 - Terrible. 34 out of 1687 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to walk to downtown and Bathhouse Row. Very comfortable, renovated room and friendly service. Decent breakfast and a free drink at the bar included.
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
James, it's fantastic to hear that your stay at The Hotel Hot Springs was convenient and you were able to enjoy local attractions like downtown and Bathhouse Row with ease. We're thrilled you found the room comfortable and recently updated, and that you appreciated our friendly service. Knowing that you enjoyed our hearty breakfast and the complimentary drink at the bar delights us. It would be our pleasure to welcome you back for another wonderful stay.

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I picked this independent hotel on a recommendation. I broke down in my travels and need a place for two nights. It was clean quiet and comfortable. walking distance to stores and restaurants. while I didn't go for the attractions it is close walking distance to the Hot Springs Nat'l Park. Staff was very helpful and friendly. Breakfast was basic but what all other hotels supply, and the bar was a great quiet place to get a drink and work on emails.
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Thomas, we're thrilled to learn The Hotel Hot Springs met your needs during your unexpected stay. It's wonderful to know you appreciated the tranquility and comfort of our rooms, as well as our great location near shops, restaurants, and natural attractions. Thank you for highlighting our helpful and friendly team members and the convenience of our bar for your work needs. As for breakfast, we aim to provide a range of items to suit various preferences. We hope we will have the pleasure of serving you again in the future.

10/10 Excellent

Kate

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
From check-in to departure. Everything was great! Our bartender, Carla was so helpful giving us local information. We were there for an event and enjoyed the city and the establishment. It was convenient to everything that we wanted to do while we were there.
Stayed 2 nights in Mar 2024
Response from Customer Service on 21 Mar 2024
Kate, it's delightful to hear that your time at The Hotel Hot Springs was enjoyable. We're pleased Carla was instrumental in enhancing your stay by providing helpful local information. It sounds like our convenient location perfectly suited your plans. We're looking forward to welcoming you back for future events and adventures.

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpfeasy.ul, and courteous. Rooms were clean. The shuttle to events made lufe
Stayed 2 nights in Mar 2024
Response from Customer Service on 19 Mar 2024
Thomas, your positive words on The Hotel Hot Springs are greatly appreciated! It's uplifting to know that our team members made a good impression with their helpful and courteous service. We're also thrilled our clean rooms and convenient shuttle service added to your enjoyment. We'd be delighted to welcome you back for another stellar experience.

6/10 Okay

Renita

Travelled with partner
Liked: Staff & service, property conditions & facilities
I room was nice and clean. The lighting was a little dim but overall I would recommend this property.
Stayed 2 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
Renita, it's reassuring to hear that you found our accommodations at The Hotel Hot Springs to be pleasing and tidy. We acknowledge your feedback about the lighting and will explore potential improvements. Your recommendation means a lot and we hope to serve you again in the future.

2/10 Terrible

Michael

Disliked: Amenities
The parking is awful. It is not adjacent to the hotel. I requested a room close to the entrance as I don’t walk well, I was given a room that was on the top floor the furthest from the elevator. when I entered the room, the lights did not work, the refrigerator was frozen over, the garbage can was nowhere near the bed, and the bed was very lumpy. The restaurant food was very subpar. It is best to bring your own food and Refrigerator.
Stayed 4 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
Michael, we appreciate your feedback as it allows us to reflect on the areas that may need our attention. We understand you had difficulties related to parking, room preference, and the standard of your room. The quality of our restaurant meals seems to have also fallen short of your expectations. Rest assured, our team will review these points in our ongoing effort to improve guest satisfaction. We hope we will have the chance to serve you better in the future.

10/10 Excellent

Rob

Travelled with family
Liked: Staff & service, property conditions & facilities
The property is in a great location by downtown Hot Springs, the staff were beyond friendly and helpful, the room clean and comfortable and parking was a breeze. Fantastic location!
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Mar 2024
Rob, it's wonderful to know that your stay at The Hotel Hot Springs was such a pleasure! We're thrilled you appreciated our prime location, the hospitality of our team members, and the comfort and cleanliness of your room. Ease of parking is indeed another aspect we're glad you found beneficial. We'd be delighted to welcome you back in the future for another fantastic stay.

8/10 Good

Maryah

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Mar 2024
Thank you for sharing your thoughts with us, Maryah!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to The Hotel Hot Springs. Thank you and have a lovely day!

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice, staff friendly
Stayed 2 nights in Mar 2024
Response from Customer Service on 14 Mar 2024
Christopher, thank you for choosing The Hotel Hot Springs. It's delightful to hear that you enjoyed your accommodations and found our team members amiable. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Adora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful! Enjoyed the restaurant and band on Friday night. Thank you for the generous complimentary breakfast. We love walking to all the shops in downtown Hot Springs.
Stayed 2 nights in Feb 2024
Response from Customer Service on 13 Mar 2024
Adora, we're thrilled that your stay at The Hotel Hot Springs was enjoyable. We pride ourselves on our helpful team members and we're glad to know they treated you kindly. It's great to hear that you appreciated our restaurant and live music, along with the complimentary breakfast. Your kind words about the convenience of our location near downtown Hot Springs are also appreciated. We appreciate your support and look forward to your next visit.

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel, will definitely stay again!
Stayed 2 nights in Mar 2024
Response from Customer Service on 13 Mar 2024
Ashley, we are thrilled to hear your positive sentiments about The Hotel Hot Springs. It's wonderful that you enjoyed your stay and we look forward to welcoming you back in the future!

10/10 Excellent

Rhett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel rooms are very comfortable, beds and pillows were great, and I love that there is no carpet in the rooms. The rooms are more modern than anything in the area within the same price range.
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Mar 2024
Rhett, it's truly rewarding to read your feedback and hear that the comfort and modern aesthetics of The Hotel Hot Springs were to your liking. We're glad you appreciated the choice of flooring in our rooms, along with the bed and pillow quality. Looking forward to welcoming you back for another excellent stay.

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 13 Mar 2024
Jamie, it's great to see that your stay at The Hotel Hot Springs was an enjoyable one. We appreciate your high rating on Expedia and we're looking forward to serving you again in the future for an even more delightful experience.

6/10 Okay

Dale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was a little inconvenient and the body wash, shampoo and conditioner dispensers were empty.
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
Dale, we appreciate hearing your feedback. We're sorry to hear about the slight inconvenience you encountered with the parking and the lack of some toiletry items. The relevant team members have been informed to ensure that these type of issues do not occur in the future. We hope you might consider visiting us again so we can provide a smoother experience.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff where excellent and the hotel was very clean. Enjoyed the stay.
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
Denise, it's truly wonderful to hear that you had a memorable stay at The Hotel Hot Springs. It brings us joy knowing our meticulous attention to cleanliness and the superb service from our team members made such an impression. We eagerly anticipate the opportunity to welcome you back for another enjoyable visit.

10/10 Excellent

Robert, Jacksonville

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great service and awesome meal.
Stayed 2 nights in Mar 2024
Response from Customer Service on 11 Mar 2024
Robert, it's wonderful to hear you enjoyed your visit at The Hotel Hot Springs. We're particularly pleased you appreciated our high-quality service and delectable meals. We strive to provide a memorable experience for all our guests. Looking forward to welcoming you back in the future.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area, walking distance to Bathhouse Row. Room was lacking outlets, a desk lamp and towel bars.
Stayed 4 nights in Feb 2024
Response from Customer Service on 10 Mar 2024
Michael, it's great to hear that you appreciated the prime location of The Hotel Hot Springs, close to Bathhouse Row. We note your feedback regarding some of the room features, and we're continuously making efforts to improve based on guests' suggestions. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back, providing a superior experience next time.

10/10 Excellent

Jessica, Ozark

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked our stay. It was within walking distance of the convention center and the main strip. We will be back!
Stayed 1 night in Feb 2024
Response from Customer Service on 6 Mar 2024
Jessica, we are thrilled to hear that you enjoyed your stay at The Hotel Hot Springs and that our convenient location made your visit even better. We're already looking forward to your return. Safe travels until then!

10/10 Excellent

Mary

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. The beds are very comfortable ! Nice view. I do wish I’d gotten complimentary drink vouchers like my friend did upon check out. This was our 2nd time to stay and both times she received vouchers for the bar and I did not. ☹️ I will say I did Not like the shower though. Not being able to regulate the water before entering is not pleasant.
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Mar 2024
Mary, it's delightful to hear that you enjoyed your experience at The Hotel Hot Springs, finding comfort in our beds and the view. We regret you weren't entirely satisfied with the shower functionality, your concerns are of great importance to us, and we'll consider this for future improvements. Regarding the drink vouchers matter, it typically revolves around timing and promotion availability. We value your loyalty and hope to make sure your next visit is seamless in every aspect. Thank you for your feedback!

6/10 Okay

Yadira

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Staff was very friendly. Rooms were VERY dirty. Floors weren’t mopped. Bathroom sink was dirty. Shower floor could use a good scrub. Baseboard have never been cleaned, they were black covered in dirt and dust. Beds and sheets looked cleaned tho. Hotel is very nice and modern but really need a good cleaning.
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Mar 2024
Yadira, it's encouraging to hear about the friendly demeanor of our team members, and the appreciation for the modern design of our hotel. However, it saddens us to know that cleanliness was a concern during your stay. We emphasize the importance of maintaining every aspect of our rooms. All areas, including floors, bathrooms, and baseboards, should be spotless. It's affirming, at least, that the linens appeared properly cared for. Your detailed feedback helps us understand where improvements may be needed. Trust that the management has been informed to address this issue effectively. We do hope you'll give us the opportunity to better serve you in the future.

4/10 Poor

David, BENTONVILLE

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty and bedding was stained
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Mar 2024
David, we regret to hear about your experience. Cleanliness and comfort are typically high points of pride for us, so it's disheartening to hear we missed the mark during your stay. Please rest assured that your comments regarding the cleanliness of the room and the condition of the bedding have been passed on to our housekeeping team for immediate attention and rectification. We hope you'll consider giving us another opportunity to demonstrate our usually high-quality standards.

6/10 Okay

Bryant

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay at HHS every time I come to Hot Springs Normally very quiet and laid back This time there was a large group of high school students at the hotel Had to contact front desk for noise issues at 1130 pm Very disappointed
Stayed 1 night in Feb 2024
Response from Customer Service on 1 Mar 2024
Bryant, it's disappointing to hear that your recent stay was not as tranquil as you'd expected. We understand how valuable a peaceful atmosphere can be and regret you experienced disruptions during the night. We can assure you that our team members are typically swift and efficient in managing such concerns to ensure every guest's comfort. We certainly hope this experience doesn't deter you from returning, as we look forward to offering you the peaceful and laid-back experience you've come to expect.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so friendly; beautiful is so clean and beautiful!
Stayed 1 night in Feb 2024
Response from Customer Service on 28 Feb 2024
Jeffrey, thank you for sharing your experience at The Hotel Hot Springs. We're delighted that our team members made a positive impression and that you appreciated the cleanliness and beauty of our property. We hope to welcome you again in the near future.

10/10 Excellent

MARY

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean, spacious, rooms nice, people friendly, bus drivers good, especially Me Leon
Stayed 2 nights in Feb 2024
Response from Customer Service on 27 Feb 2024
Mary, it's wonderful to hear that you appreciated the cleanliness and spaciousness at The Hotel Hot Springs. It sounds like our friendly team members, including Mr. Leon, made your experience even better. We strive to make every guest's stay memorable and it seems we've achieved that with you. Thank you for sharing your experience with us and we hope to welcome you back soon.

10/10 Excellent

Russ

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Russ, it's delightful to hear you had an exceptional experience at The Hotel Hot Springs. We're grateful for your support and look forward to the opportunity to serve you again in the future.

10/10 Excellent

debbie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
My husband is handicapp and this hotel is excellent for him the Embassy is not capatible for him. We love staying at The Hotel Hot Springs.
Stayed 1 night in Feb 2024
Response from Customer Service on 23 Feb 2024
Debbie, it's a delight to hear that The Hotel Hot Springs meets your husband's needs so well. We greatly value your preference and always strive to ensure our guests have an exceptional stay. Your continued preference to stay with us is the best compliment we could ask for. Looking forward to welcoming you back for another enjoyable experience!

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Friendly staff.
Stayed 1 night in Feb 2024
Response from Customer Service on 22 Feb 2024
Lisa, it's truly heartening to hear you found The Hotel Hot Springs pristine and our colleagues welcoming. We look forward to hosting you again on your next visit.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first stay in this hotel; It won’t be my last. I found the property delightful
Stayed 1 night in Feb 2024
Response from Customer Service on 22 Feb 2024
William, it's wonderful to hear that The Hotel Hot Springs left such a positive impression on your first stay with us. We're thrilled you found our property delightful. We eagerly anticipate your next visit. Thank you for sharing your experience.

10/10 Excellent

Michael

Travelled with partner
Liked: Amenities
Staff super friendly and helpful
Stayed 3 nights in Feb 2024
Response from Customer Service on 22 Feb 2024
Michael, it's wonderful to hear that you had a positive experience at The Hotel Hot Springs. Our team members are indeed committed to providing exceptional service and assistance. We look forward to welcoming you back for another delightful stay.

10/10 Excellent

Nicole, Elkhart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So great! Why have we not been staying here the entire time?!?! Free shuttle to Oaklawn, and walking distance to downtown ! Loved it!
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb 2024
Nicole, it's fabulous to hear that you loved your recent stay at The Hotel Hot Springs. It seems our strategic location and convenient shuttle to Oaklawn were highlights for you which makes us extremely delighted. We're looking forward to many more visits from you in the future!

6/10 Okay

elizabeth

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Not very nice rooms but staff was very nice.
Stayed 1 night in Dec 2023
Response from Customer Service on 15 Feb 2024
Elizabeth, thank you for sharing your thoughts. It's wonderful to hear that our team members left a positive impression on you. However, we regret that our accommodations didn't quite meet your expectations. We are always striving to improve, so your feedback is extremely valuable to us. Safe travels.

10/10 Excellent

TeJuan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every year for dance competition in the front desk are always pleasant and helpful
Stayed 2 nights in Feb 2024
Response from Customer Service on 15 Feb 2024
TeJuan, it's a pleasure to hear that you choose The Hotel Hot Springs for your annual dance competition visits. We're glad you find our front desk team members consistently welcoming and helpful. Looking forward to being part of your next year's visit.

10/10 Excellent

Christina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights and really enjoyed the stay. Will stay here again
Stayed 3 nights in Feb 2024
Response from Customer Service on 13 Feb 2024
Christina, thank you for choosing The Hotel Hot Springs for your recent 3-night getaway! We're absolutely delighted to hear you enjoyed yourself and plan on paying us another visit. We eagerly look forward to making your future stays just as memorable!

10/10 Excellent

Wes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HHS is a very clean hotel. Staff is super friendly. Close to everything in. Would definitely stay again!
Stayed 2 nights in Feb 2024
Response from Customer Service on 11 Feb 2024
Wes, thank you for choosing The Hotel Hot Springs for your visit. We're thrilled to hear you felt our hotel had a high standard of cleanliness and proximity to local attractions. It's great to see our team members' warmth and friendliness left a positive impression. We are excited to have you choose us for your stay the next time you are in town!

6/10 Okay

Kelly

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Lots of noise from adjacent rooms and hallway. Shampoo in the lotion dispenser. No coffee creamer. Had to wait more than 15 minutes in the sports bar/restaurant to even get a menu. The most uncomfortable mattress I have ever tried to sleep on. One rude desk person, two were very nice and helpful. Won't stay here again.
Stayed 2 nights in Feb 2024
Response from Customer Service on 10 Feb 2024
Kelly, it's disheartening to know that your experience didn't meet your expectations, especially with the noise factor and amenities. We apologize for the inconvenience you faced with the room's comfort and in our dining area. Our team members aim to provide the best service and your feedback helps us improve on these areas. Although the interaction with our front desk didn't leave a positive impression, it's good to hear other members were nice and helpful. It's regrettable you're contemplating not revisiting, but we hope to have a chance to turn your experience around in the future.

10/10 Excellent

Chun w

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything
Stayed 1 night in Feb 2024
Response from Customer Service on 10 Feb 2024
Chun, we're thrilled to hear that you thoroughly enjoyed your stay at The Hotel Hot Springs. Our team is always dedicated to ensuring our guests have a wonderful time. We can't wait to welcome you back for another fantastic experience.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only place to stay in Hot Springs if you drive a Tesla - the hotel is perfectly nice and right downtown…walking distance to everything. PLUS overnight Tesla charging!
Stayed 1 night in Feb 2024
Response from Customer Service on 10 Feb 2024
Christina, it's wonderful to hear that you enjoyed your stay at The Hotel Hot Springs. We're glad to know that our location and the Tesla charging facilities were advantageous for your visit. We greatly value your feedback and look forward to welcoming you back soon.

10/10 Excellent

Mary Lou

Liked: Cleanliness, staff & service, property conditions & facilities
All the sites were walkable.
Stayed 1 night in Feb 2024
Response from Customer Service on 8 Feb 2024
Mary Lou, it's outstanding to hear you found The Hotel Hot Springs conveniently placed allowing you to easily explore nearby attractions. We appreciate your favorable feedback and look forward to the opportunity to welcome you back soon.

10/10 Excellent

Qingfei

Liked: Staff & service, amenities, property conditions & facilities
The lobby is gorgeous.
Stayed 1 night in Feb 2024
Response from Customer Service on 7 Feb 2024
Qingfei, thank you for your delightful remarks! At The Hotel Hot Springs, we pride ourselves on the breathtaking aesthetics of our lobby as much as on our hospitality services. We trust your stay was as fabulous as you found our lobby and we're looking forward to your next visit!

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Great place great people awesome food
Stayed 2 nights in Feb 2024
Response from Customer Service on 6 Feb 2024
Lawrence, it's delightful to hear that you enjoyed your stay at The Hotel Hot Springs. We're pleased you found the cuisine and our team members to your liking. Thank you for choosing us, and we're eager to welcome you back in the future.

8/10 Good

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 21 Mar 2024
Donald, it's excellent to learn you had a positive experience at The Hotel Hot Springs. The team thanks you for your rating and hope to welcome you back in the future.

10/10 Excellent

Alex, Lonoke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Customer Service on 4 Feb 2024
Thank you for this excellent rating, Alex!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at The Hotel Hot Springs! We'd love to host you again someday for yet another unforgettable visit.

8/10 Good

Abby

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is our second stay here and we really enjoyed it. Definitely will be back.
Stayed 2 nights in Jan 2024
Response from Customer Service on 1 Feb 2024
Abby, it's fantastic to hear that you've chosen The Hotel Hot Springs for a second visit and had a delightful experience! We're thrilled to anticipate your return visits in the future. Thanks for your wonderful feedback.

10/10 Excellent

Malcolm, Jonesboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 1 Feb 2024
Malcolm, we're delighted to know you had a successful stay at The Hotel Hot Springs. We genuinely thank you for your positive feedback and a perfect review score. Your satisfaction means a lot to us and we're looking forward to welcoming you back.

8/10 Good

Terry

Stayed 1 night in Jan 2024
Response from Customer Service on 21 Mar 2024
Terry, it's wonderful to learn that you had a rating of 4.0 for The Hotel Hot Springs. We appreciate your support and hope to welcome you back for an even better experience next time. Your feedback, though wordless, is invaluable. Safe travels until we meet again.

8/10 Good

Sheila, Bradford

Stayed 3 nights in Jan 2024
Response from Customer Service on 21 Mar 2024
Sheila, it's great to hear that you had a satisfying stay at The Hotel Hot Springs. We strive to create wonderful experiences for our guests and we're glad we met your expectations. We hope to welcome you back for another enjoyable stay. Thank you for choosing us!

10/10 Excellent

Darla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on 21 Mar 2024
Darla, it's fantastic to hear you had a splendid experience at The Hotel Hot Springs. We greatly appreciate your high rating. Please come back soon for another enjoyable stay. Safe travels!

6/10 Okay

Jeremiah

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 27 Jan 2024
We appreciate the feedback, Jeremiah.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always try and stay here when we come into town for dance competitions. The location is perfect for walking to the convention center and they even have access where you don't even have to step outside! Staff has always been very helpful and friendly. While walking to the hotel from parking this past weekend, we actually met one of the new owners. Very polite, kind, and was open to any issues we may have had in the past, etc.
Stayed 2 nights in Jan 2024
Response from Customer Service on 23 Jan 2024
Valerie, it's wonderful to hear that The Hotel Hot Springs continues to be your choice destination during your visits for dance competitions. We're thrilled that our convenient location and indoor accessibility meet your needs so exceptionally. Our team members aim to be always helpful and friendly, and our owners strive to cultivate a warm, welcoming environment to ensure guest satisfaction. Your positive feedback is greatly appreciated, and we look forward to hosting you again soon during your future dance competitions.

10/10 Excellent

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on 23 Jan 2024
Melissa, thank you for your warm rating. The Hotel Hot Springs highly values your feedback and appreciates your high praise. It is seen as a compliment of the highest order. We're looking forward to welcoming you back for another enjoyable stay.