Executive Studio Apartment | In-room safe, desk, blackout curtains, iron/ironing board
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Reviews of Modena by Fraser Hong Kong

3.5 out of 5
Modena by Fraser Hong Kong
18 Ashley Road Tsim Sha Tsui, Kowloon

Reviews

8.0

Very good

Rating 10 - Excellent. 7 out of 20 reviews" "
Rating 8 - Good. 9 out of 20 reviews" "
Rating 6 - Okay. 2 out of 20 reviews" "
Rating 4 - Poor. 0 out of 20 reviews" "
Rating 2 - Terrible. 2 out of 20 reviews" "

7.8/10

Cleanliness

8.4/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, room comfort
Hong Kong lighting show stay
Great location and surprised with the size of my room and the facilities. Staff very helpful (Ivan) and friendly.
Stayed 4 nights in Apr 2023
Response from Caleb Wong on 29 Apr 2023
Dear Mr. Lancaster,Thank you very much for your kind feedback.Thank you for your review! Your appreciation meant a lot to us. We always strive to deliver excellent experiences to our guests and we are proud that our thoughtful service has impressed you! We will surely share your incredible comments with the team.Look forward to welcoming you back very soon!Caleb WongResidence Manager

8/10 Good

wong, Singapore

Travelled with family
Liked: Amenities
Good location, however, water pressure is low and take time to warm. Impressed with good customer service provided by Lilian. She very helpful and provide top notch customer service in many way. I will gave 5 stars for her good service inview of water pressure issue.
Response from Caleb Wong on 27 Mar 2023
Thank you for choosing to stay at Modena by Fraser Hong Kong and for taking the time to share your experience with other users. We will look forward to welcoming you again on many more occasions in the not too distant future.

10/10 Excellent

KIM YUNG

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Centre of Hong Kong with key MTR stations nearby for anywhere you want to go, with shopping malls, bars, local restaurants, all your needs are just downstairs.
Stayed 7 nights in Mar 2024
Response from Caleb Wong on 6 Apr 2024
Thank you for rating and staying at Modena by Fraser Hong Kong. We will look forward to welcoming you again on many more occasions in the not too distant future.

10/10 Excellent

KIM YUNG

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
ParknShop nearby, with several nice bars just downstairs, with good choices of drinks and various types of foods
Stayed 6 nights in Mar 2024
Response from Caleb Wong on 28 Mar 2024
Thank you for rating and staying at Modena by Fraser Hong Kong. We will look forward to welcoming you again on many more occasions in the not too distant future.

8/10 Good

Shuji

Stayed 1 night in Jan 2024
Response from Caleb Wong on 28 Mar 2024
Thank you for rating and staying at Modena by Fraser Hong Kong. We will look forward to welcoming you again on many more occasions in the not too distant future.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Caleb Wong, General Manager on 19 Dec 2023
Thank you for rating and staying at Modena by Fraser Hong Kong. We will look forward to welcoming you again on many more occasions in the not too distant future.

10/10 Excellent

Ming Chia

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Caleb Wong, General Manager on 19 Dec 2023
Thank you for rating and staying at Modena by Fraser Hong Kong. We will look forward to welcoming you again on many more occasions in the not too distant future.

8/10 Good

Fung

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Caleb Wong, General Manager on 19 Dec 2023
Thank you for rating and staying at Modena by Fraser Hong Kong. We will look forward to welcoming you again on many more occasions in the not too distant future.

8/10 Good

Toshiya

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Caleb Wong on 1 Dec 2023
Thank you for choosing to stay at Modena by Fraser Hong Kong and for taking the time to share your experience with other users. We will look forward to welcoming you again on many more occasions in the not too distant future

10/10 Excellent

Osahiro

Business traveller
Liked: Cleanliness, room comfort
アクセス至便、キッチンが助かった。
Stayed 3 nights in Nov 2023
Response from Caleb Wong on 1 Dec 2023
Thank you for choosing to stay at Modena by Fraser Hong Kong and for taking the time to share your experience with other users. We will look forward to welcoming you again on many more occasions in the not too distant future

8/10 Good

TOSHIYUKI

Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Caleb Wong on 1 Dec 2023
Thank you for choosing to stay at Modena by Fraser Hong Kong and for taking the time to share your experience with other users. We will look forward to welcoming you again on many more occasions in the not too distant future

6/10 Okay

PUI YIN RISKY

Travelled with partner
Disliked: Cleanliness
房間沒有徹底清潔，還有上一住客留低的牙刷及牙膏擺放在沖涼液上面
Stayed 1 night in Sep 2023
Response from Guest Service Team. on 5 Oct 2023
親愛的客人， 感謝您入住香港亞士厘名致公寓酒店，並抽出寶貴時間撰寫對我們的評價。您的意見回饋將有助於酒店了解客人的需要，進一步提升自身的服務及設施水平。 期待日後能再度歡迎您的光臨。

6/10 Okay

Pui Yin

Normal
Stayed 1 night in Sep 2023
Response from Guest Service Team on 5 Oct 2023
Thank you for your feedback. We will look forward to welcoming you again on many more occasions in the not too distant future.

10/10 Excellent

Ming Chia

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
性價比高
住房空間非常大，服務分常親切，交通便利，地理位置好，吃飯非常方便！
Stayed 1 night in Feb 2023
Response from Caleb Wong on 24 Feb 2023
非常感謝您留給我們的回饋，我們期待著歡迎您再次蒞臨本酒店。

10/10 Excellent

Tanawut

Stayed 2 nights in Feb 2023
Response from Caleb Wong on 1 Dec 2023
Thank you for choosing to stay at Modena by Fraser Hong Kong and for taking the time to share your experience with other users. We will look forward to welcoming you again on many more occasions in the not too distant future

8/10 Good

Sau ming

Liked: Cleanliness, room comfort
Good experience
整體來說很好
Stayed 8 nights in Jan 2023
Response from Caleb Wong on 13 Feb 2023
非常感謝您留給我們的回饋，我們期待著歡迎您再次蒞臨本酒店。

2/10 Terrible

Verified traveller

Disliked: Cleanliness
極差嘅體驗 一定唔會有下次
好差嘅體驗 真係好嬲 首先 凌晨3點47分瞓瞓下覺突然響咗10秒左右嘅火警鐘 真係嚇到傻 打落去問咩事 jam線 佢哋話樓上有人煮燶野 隔咗3分鐘左右 又響多次 成晚都瞓唔到 第二 廁所唔知咩事 水箱間唔時就發岀怪聲 夜晚靜靜地瞓覺嗰陣真係覺得好annoying 第三 個雪櫃係暖嘅 買咗嘢上去煮 完全唔知放係邊好 有cream嘅蛋糕真係唔好諗住放入去 第四 床單 被單 有污跡 黃色又有紅色都有 第五 有一盞燈閃下閃下 雖然唔係成日係咁 第六 啲碗碟同個爐係油嘅 明顯係冇洗乾淨 唔知間酒店不嬲都係咁定我唔好彩啦 我俾錢入嚟住 趁得閒想放鬆下 俾啲咁嘅體驗我 真係接受唔到 總之呢間一定唔會有下次
Stayed 1 night in Jan 2023
Response from Manager on 6 Jan 2023
非常感謝您在2023年1月6日留給我們的反饋。很抱歉在您入住香港亞士厘名致公寓酒店期間，我們的服務沒有達到您的預期要求。雖然我們一直努力保持高質量的服務來滿足住客們的需求，但您的反饋，我們確實做得還不夠，在此請接受我誠摯的道歉。很抱歉給您帶來的不方便，我們非常理解您的心情，並且請相信我們會不斷改進來避免類似的事件再次發生。

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2022
Response from Caleb on 3 Jan 2023
Thank you for sharing review points.