To start Expedia didn’t let me reserve anything other than a double bed, there were three of us. I selected that option, but made a note that there would be three of us. I go to check in the guy is serious and a bit rude. He kept talking about how I reserved incorrectly. There was no issue in fixing the room, he just kept complaining about how I messed up (I had no other option when reserving). Takes us to the room it’s decent, but floor was dirty, my feet were black from the lack of cleaning (after I had showered). One of the towels we were given had a huge hole in it. Elevator starts on the first floor (not ground floor). When we checked out we had to carry our luggage down 3 flights of stairs because the elevator was broken.