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Reviews of Quest Napier Serviced Apartment

4.5 out of 5
Quest Napier Serviced Apartment
176 Dickens Street, Napier

Reviews

9.2

Wonderful

Rating 10 - Excellent. 543 out of 856 reviews" "
Rating 8 - Good. 264 out of 856 reviews" "
Rating 6 - Okay. 36 out of 856 reviews" "
Rating 4 - Poor. 10 out of 856 reviews" "
Rating 2 - Terrible. 3 out of 856 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Vicky

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly service from staff, building is beautiful and rooms are excellent condition. A wonderful stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Collette

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Central location was great to walk everywhere I wanted to go and did some great hill walks too. Only feedback would be that two comfy chairs in each room would be good - lovely clean rooms and we had everything we needed - would stay again
Stayed 3 nights in Mar 2024

10/10 Excellent

Donald William

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Faaiuga

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
center with everythings and clean room with the comfortable beds
Stayed 1 night in Mar 2024

10/10 Excellent

Raj

Liked: Cleanliness, property conditions & facilities
Overall stay was very good
Stayed 2 nights in Mar 2024
Response from Quest Napier team. on 31 Mar 2024
Hi Raj, Thanks for the great feedback. We look forward to seeing you again soon! Warm regards

10/10 Excellent

Gareth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Only negative is having to pay for parking
Stayed 3 nights in Mar 2024
Response from Quest Napier team. on 31 Mar 2024
Dear Gareth, Thank you for the lovely feedback, we are glad you enjoyed your stay with us and look forward to welcoming you back to the Quest on your next visit. Warm regards

10/10 Excellent

Chrissy

Liked: Cleanliness, property conditions & facilities
Close to town. Could walk to everything. Room was excellent clean and comfortable
Stayed 2 nights in Mar 2024
Response from Quest Napier team on 29 Mar 2024
Dear Crissy, Thank you very much for taking the time to share your experience with us. We are happy that you have enjoyed your stay and we hope to welcome you again in the future. Warm regards

10/10 Excellent

Gregory, London

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice property and great having access to free laundry (wash & dry). Parking next door was great. Free overnight and $5 for entire day. We did not use the cook top or dishwasher, but great option to have.
Stayed 3 nights in Mar 2024
Response from your Quest Napier team on 9 Mar 2024
Dear Gregory, Thank you for the lovely feedback, we are glad you enjoyed your stay with us and look forward to welcoming you back to the Quest on your next visit. Warm regards

10/10 Excellent

Gaye

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Just thought everything about it was great.
Stayed 2 nights in Mar 2024
Response from Your Quest Napier Team on 4 Mar 2024
Dear Gaye, Thank you for your wonderful feedback, we look forward to welcoming you back again soon. Warm regards

10/10 Excellent

Jitesh

Stayed 1 night in Mar 2024
Response from Quest Napier team on 29 Mar 2024
Dear Jitesh, Thanks for the wonderful review :) We hope to see you again soon! Warm regards

8/10 Good

Gregory

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Your Quest Napier Team on 4 Mar 2024
Dear Gregory, Thank you so much for your review, it's very much appreciated. We would hope to see you again next time you are in Napier With warm regards,

10/10 Excellent

Carole

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was spotlessly clean. The room was perfect for our needs and the staff very helpful and friendly.
Stayed 1 night in Feb 2024
Response from Your Quest Napier Team on 4 Mar 2024
Dear Carole, Thank you for the lovely feedback, we are glad you enjoyed your stay and our clean and comfortable rooms. swe look forward to welcoming you back to the Quest on your next visit.

10/10 Excellent

Rachelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy late check in. Great location. Friendly front desk.
Stayed 1 night in Feb 2024
Response from Your Quest Napier Team on 4 Mar 2024
Hi Rachelle, Thanks for the great feedback. We look forward to seeing you again soon! Warm regards

10/10 Excellent

Lisa, Kirkland

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great stay, friendly staff, clean and perfect for our visit. We woul definitely stay here again.
Stayed 2 nights in Feb 2024
Response from Your Quest Napier Team on 4 Mar 2024
Dear Lisa, Thank you for the lovely feedback, we are glad you enjoyed your stay with us and look forward to welcoming you back to the Quest on your next visit.

10/10 Excellent

renee

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful tidy room. Great place to stay if walking around town.
Stayed 1 night in Feb 2024
Response from Your Quest Napier Team on 4 Mar 2024
Dear Renee, Thank you very much for taking the time to share your experience with us. We are happy that you have enjoyed your stay and we hope to welcome you again in the future. Warm regards

10/10 Excellent

Pim

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Your Quest Napier Team on 4 Mar 2024
Hi Pim, Thanks for the great feedback, we look forward to welcoming you back again soon

10/10 Excellent

Yvonne

Liked: Cleanliness, property conditions & facilities
Staff were lovely. Room clean and tidy. Nice and close to everything.
Stayed 2 nights in Jan 2024
Response from your Quest Napier team. on 5 Feb 2024
Dear Yvonne, Thank you for the lovely feedback, we are glad you enjoyed your stay with us and look forward to welcoming you back to the Quest on your next visit. Warm regards

10/10 Excellent

Damien

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great property and excellent staff
Response from your Quest Napier team. on 24 Jan 2024
Hi Damien, Thanks for the great feedback. We look forward to seeing you again soon! Warm regards the Quest Napier team.

8/10 Good

philip, rugby

Stayed 4 nights in Jan 2024
Response from Your Quest Napier Team on 4 Mar 2024
Dear Philip, Thank you for your wonderful feedback, we look forward to welcoming you back again soon.

10/10 Excellent

Ros

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Liked the proximity to central Napier, the quiet location and the comfortable beds.
Stayed 1 night in Jan 2024
Response from Quest Napier team on 24 Jan 2024
Dear Ros, Thanks for the wonderful review :) We are glad you enjoyed our central location and clean rooms. We hope to see you again soon! Warm regards

10/10 Excellent

blaine

Stayed 1 night in Jan 2024
Response from the Quest Napier team. on 24 Jan 2024
Dear Blaine, Thank you for your wonderful feedback, we look forward to welcoming you back again soon. Warm regards

10/10 Excellent

Lata

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Jan 2024
Response from Quest Napier team on 24 Jan 2024
Hi Lata, Thanks for the great feedback. We look forward to seeing you again soon! Warm regards

10/10 Excellent

Lata

Liked: Cleanliness, property conditions & facilities
Close to shopping mall and airport
Stayed 3 nights in Jan 2024
Response from the Quest Napier team. on 24 Jan 2024
Dear Lata, Thank you for your wonderful feedback, we look forward to welcoming you back again soon. Warm regards

6/10 Okay

Olov

Liked: Cleanliness, room comfort
Good price/performance, good central location. Quest showed very little/no ability to accomodate a very simple request. - To have two (2) separate bed sheets on top of a 'double bed'..
Stayed 2 nights in Jan 2024
Response from Quest Napier team on 24 Jan 2024
Hi Olov, Thank you for your review and we are glad to know that you enjoyed your stay with us. However, we are sorry to hear that certain aspects of our hotel did not meet your expectations but we appreciate you letting us know so that we can look into your feedback and work on improving those areas. Thanks again and we look forward to welcoming you the next time you're in Napier. With best regards

10/10 Excellent

Jerry

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Your Quest Napier Team on 5 Jan 2024
Hi Jerry, many thanks for your great feedback. We look forward to welcoming you back soon

8/10 Good

Benjamin

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great place. Very tiny room for the cost but understandable in these times.
Stayed 1 night in Dec 2023
Response from Your Quest Napier Team on 30 Dec 2023
Hi Benjamin, Thank you for your review, We are pleased that you have enjoyed your time with us here at the Quest Napier and hope that you will be back again soon. With our very best regards

8/10 Good

Karlen

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Dec 2023
Response from Your Quest Napier Team on 30 Dec 2023
Dear Karlen, Thank you very much for taking the time to share your experience with us. We are happy that you have enjoyed your stay and we hope to welcome you again in the future. Warm regards

10/10 Excellent

Jocelyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room, but I want informed that parking needed to be reserved in advance. Luckily there was plenty of free public parking because of the weekend.
Stayed 1 night in Dec 2023
Response from your Quest Napier team on 26 Dec 2023
Dear Jocelyn, Thank you very much for taking the time to share your experience with us. We are happy that you have enjoyed your stay and we hope to welcome you again in the future. Warm regards t

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Central location. Very helpful staff. Clean and well serviced apartment. Would stay here again
Response from Quest Napier team on 9 Feb 2024
Dear Jacqueline, Thank you very much for taking the time to share your experience with us. We are happy that you have enjoyed your stay and we hope to welcome you again in the future. Warm regards

8/10 Good

Angela

Liked: Cleanliness, room comfort
Tidy and comfortable
The people were friendly and welcoming, rooms clean, bed comfy, great location. Only thing was the gym next door pumps its music at 7am on a Sat morning, so if you are a light sleeper not ideal.
Stayed 2 nights in Nov 2023
Response from your Quest Napier team. on 26 Dec 2023
Dear Angela, Thank you for the lovely review of your stay with us. We are pleased you enjoyed your stay and I have passed your comments onto our management team. I do hope to welcome you back again one day soon. Warm regards

10/10 Excellent

Jeremy

Liked: Cleanliness, property conditions & facilities
Ideal location
Stayed 4 nights in Nov 2023
Response from Your Quest Napier Team on 27 Nov 2023
Hi Jeremymany thans for your great feedback - we look forward to welcoming you back soon. Warm regards

10/10 Excellent

Anne

Stayed 1 night in Nov 2023
Response from Your Quest Napier Team on 14 Nov 2023
Hi Annethank you for the great feedback we look forward to welcoming you back soon

10/10 Excellent

Cillian

Liked: Cleanliness
A great place to feel at home
Well maintained and excellent customer service. Great location with laundry onsite
Stayed 2 nights in Nov 2023
Response from Your Quest Napier Team on 14 Nov 2023
Hi Cillian, many thanks for the great review, we are thrilled that you have a fabulous stay and look forward to welcoming you back to Napier soon

10/10 Excellent

Ann

Liked: Cleanliness, room comfort
Good location and helpful staff.
Stayed 1 night in Nov 2023
Response from the Quest Napier team. on 7 Nov 2023
Dear Ann, Thank you so much for your review, it's very much appreciated. We would hope to see you again next time you are in Napier With warm regards,

10/10 Excellent

Leo

Liked: Cleanliness, room comfort
Convenience and Comfort
Spacious room and great location. It was the perfect location to explore Napier. Would definitely consider staying again.
Stayed 1 night in Oct 2023
Response from Your Quest Napier Team on 7 Nov 2023
Dear Leo, Thank you for your wonderful feedback, we look forward to welcoming you back again soon.

6/10 Okay

Tania

Travelled with family
Liked: Amenities, property conditions & facilities
Nice place to stay.
Stayed 3 nights in Oct 2023
Response from Quest Napier team. on 7 Nov 2023
Dear Tania, Thanks for the review :) We hope to see you again soon! Warm regards

10/10 Excellent

Riki

Liked: Cleanliness, amenities, property conditions & facilities
The room had a wonderful view a nice dinner table and a nice office work station..a nice ceiling fan
Stayed 4 nights in Oct 2023
Response from Quest Napier Team on 7 Nov 2023
Dear Riki, Thank you very much for taking the time to share your experience with us. We are happy that you have enjoyed your stay and we hope to welcome you again in the future. Warm regards

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness
The hotel is very centrally located within walking distance of most attractions, plus supermarket, waterfront & museum are close by. Parking was pre-arranged for a small fee but spaces are limited. The staff were very friendly. The hotel is a little dated and bathroom is very small.
Response from Quest Napier Team on 7 Nov 2023
Dear Nicole, Thank you for the lovely review of your stay with us. We are pleased you enjoyed your stay and I have passed your comments onto our management team. I do hope to welcome you back again one day soon.

10/10 Excellent

Simon

I enjoyed my stay. It's nice building with comfortable rooms, well located, friendly and helpful staff.
Stayed 2 nights in Oct 2023
Response from Warm regards the Quest Napier team. on 13 Oct 2023
Hi Simon, We appreciate your lovely feedback and thank you for being such a wonderful guest. We are very pleased that you enjoyed your stay with us and look forward to welcoming you the next time you are in Napier.

10/10 Excellent

Annette

Stayed 1 night in Sep 2023
Response from the Quest Napier team. on 7 Nov 2023
Hi Annette, Thanks for the great review. We look forward to seeing you again soon! Warm regards

10/10 Excellent

Wendy

Liked: Cleanliness, amenities, property conditions & facilities
Tiles in bathroom were slippery after shower.
Stayed 2 nights in Sep 2023
Response from Warm regards the Quest Napier team. on 13 Oct 2023
Dear Wendy, Thank you for the lovely review of your stay with us. We are pleased you enjoyed your stay and I have passed your comments onto our management team and hope to welcome you back soon.

10/10 Excellent

Kelsey

Liked: Cleanliness, property conditions & facilities
Beautiful hotel Loved the eco-friendly shampoo, conditioner and body wash. Great area, heaps of dining options.
Response from Warm regards the Quest Napier team. on 10 Sep 2023
Dear Kelsey, Thank you for taking the time to leave a review. It's always a pleasure knowing our guests had a wonderful stay with us. And I do hope you will find the opportunity to visit us all again in the near future. I will pass your great review to the team and I am sure they will be thrilled as I am to know you had an enjoyable stay.

8/10 Good

Tracey

Liked: Cleanliness, room comfort
Spic and span
Clean and tidy. Would stay again
Stayed 1 night in Aug 2023
Response from The Quest Napier team. on 10 Sep 2023
Hi Tracey, Thanks for the great feedback. We are glad that you enjoyed our comfortable rooms and look forward to seeing you again soon! Warm regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Perfect location for exploring Hawkes Bay region. Central to downtown Napier. Great parking opportunites.
Stayed 3 nights in Aug 2023
Response from The Quest Napier team. on 10 Sep 2023
Thank you so much for the great review. It's always a pleasure knowing our guests had a wonderful stay with us. And we do hope you will find the opportunity to visit us again in the near future. Warm regards

10/10 Excellent

Malae

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Your Quest Napier Team on 30 Aug 2023
Dear Malae, thank you very much for the kind review, we are glad that you enjoyed our comfortable rooms and central location and look forward to welcoming you back soon

10/10 Excellent

Shannon

Liked: Cleanliness, amenities, property conditions & facilities
Room was comfortable, staff were very friendly and accomodating.
Stayed 2 nights in Aug 2023
Response from the Quest Napier team. on 28 Aug 2023
Dear Kevin, Thank you for your wonderful feedback, we look forward to welcoming you back again soon.

10/10 Excellent

Clive

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was everything we expected priced right location no probs
Stayed 3 nights in Aug 2023
Response from the Quest Napier team. on 23 Aug 2023
Dear Clive, Thank you for taking the time to leave a review. It's always a pleasure knowing our guests had a wonderful stay with us. And I do hope you will find the opportunity to visit us all again in the near future. Warm regards

10/10 Excellent

Josephine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Your Quest Napier Team on 14 Aug 2023
Hi Josephine, many thaks for the great review, we look forward to welcoming you back

10/10 Excellent

Marianne

Liked: Cleanliness, property conditions & facilities
Central location, ease of parking and facilities were excellent. Grateful for Nespresso coffee machine and capsules
Stayed 1 night in Jul 2023
Response from your Team at Quest Napier on 27 Jul 2023
Dear Marianne, thank you very much the great review, we are pleased that you enjoyed your stay and look forward to welcoming you back soon

10/10 Excellent

Nolan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location
Stayed 2 nights in Jul 2023
Response from the Quest Napier team on 25 Jul 2023
Hi Nolan, Thank you so much for your feedback and we are glad to know that you enjoyed your stay with us