I had an OK pre-dinner experience at the lobby bar and a wonderful meal in the Circular Dining Room. However, my hotel room was quite small (Queen bed took up most of the room) with a ridiculous rate for a small room in the middle of central Pennsylvania (much higher than other hotels in the area). It was very disappointing to awaken in the morning and to turn on the water to shower, only to find no hot water. I was unable to shower as it was far too cold to do so--not good when heading to work. I reported this to the desk clerk when checking out, and although he noted it on a memo pad, he offered me nothing--not even a chance to talk to a manager. I intend to write to management to see if the hotel redeems itself, but my opinion of this hotel today is not a positive one. For a hotel that wishes to distinguish itself from other nearby hotels as being "finer" than the rest, the lack of good guest relations is disappointing at best (especially given the room rate and the fact that the hotel had only 35-40 guests that night).