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Reviews of Hanoi Inner Hotel

3.5 out of 5
Hanoi Inner Hotel
No 19, Au Trieu Street, Hoan Kiem District, Hanoi

Reviews

9.2

Wonderful

Rating 10 - Excellent. 707 out of 950 reviews" "
Rating 8 - Good. 143 out of 950 reviews" "
Rating 6 - Okay. 64 out of 950 reviews" "
Rating 4 - Poor. 20 out of 950 reviews" "
Rating 2 - Terrible. 16 out of 950 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

7.0/10

Amenities

9.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maurice, Winnipeg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We actually stayed at the Capital Hotel, a sister property across the street. The room was a spacious, modern, nice shower and had a balcony which was great to spend time on to relax. Staff were amazing, friendly, sincere and gracious. The breakfast included was very good. I would come back for sure.
Stayed 1 night in Feb 2024
Response from Hotel team on 18 Feb 2024
Thank you so much for great review. We hope to welcome from soonest.

6/10 Okay

phorn

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The picture on the website doesn’t even look the same, hot water wasn’t working, tv wasn’t working, very noisy hotel, also we have to ask for bath towels for the room, I would not book here again,
Stayed 4 nights in Jan 2024
Response from Hotel team on 17 Jan 2024
Dear Mr.Phorn,Thank you for your stayed. We are so sorry to hearing about that. We hope that in during stayed you should tell us about hot water. Sometime, the housekeeping was turn off in when they were clean. In the Winter, it could not non working. All of guests need it. Tv also. We checked it also.Thank you for your sharing it. We will tell with new guests come. How turn on and turn of it.

10/10 Excellent

Mimi Pham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely happy with the room and service
Very comfortable room, friendly and convenient, centralised of everything with a walking distance in the old quarter and the city. I will come back and stay here again in the near future
Stayed 2 nights in Dec 2023
Response from Hotel team on 5 Jan 2024
Dear Mimi Pham,Thank you so much for your great review. hope to welcome you back soon.

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hitel team on 30 Dec 2023
Thank you so much for your feedback. Hope to welcome back from you soon.

6/10 Okay

Deepak

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room interior looks dated and need upgrade.
Response from Lucy Trinh on 18 Dec 2023
Dera Deepak,Thank you so much for your stayed and share your experience. We will try and make it better.Thank you.

8/10 Good

Sang

Travelled with partner
Liked: Amenities
People are just friendly, easy to talk and very safe
Stayed 2 nights in Nov 2023
Response from Hotel team on 26 Nov 2023
Thank you so much for your review. We hope to welcome you back soon.

6/10 Okay

Emiliano

Liked: Staff & service
Fair
Stayed 3 nights in Nov 2023
Response from Hotel team on 26 Nov 2023
Thnak you so much for your review. We hope have chance to server you better on next time.

8/10 Good

Vi

Stayed 1 night in Nov 2023
Response from Hotel team on 9 Nov 2023
Dear Vi,Thank you so much for your great review. Hope to welcome with us on next time.Thank you.

8/10 Good

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the first night of our stay they didn’t have a room in their hotel so they took us across the street to stay and then we returned to the Inner Hotel for the remainder of our stay. but both hotels were nice. the inner hotels staff was super friendly and very helpful with recommendations of where to go and eat. the room was comfortable with AC and free wifi. the beds were soft but they only provide a top sheet to cover with. but the hot water and water pressure in the shower was good. the hotel was in a very central location and easy to walk to many places. you must try MAMA bahn mi right around the corner for the best bahn mi!!
Response from Hotel team on 4 Nov 2023
Thank you so much Dana. And your friend.Hope to welcome you soonest.Thank you.

4/10 Poor

Van Anh

Travelled with family
Disliked: Cleanliness
A big disappointment-it’s only an acceptable one
The place is surely not the worst we have been through in Vietnam but an over all of 9.2/10 from the reviews makes my stay here a disappointment. The room is okay-ly in order but the bathroom was a horror: the shower’s wall was full of mold - black mold. I felt disgusted in it. I asked the front desk to have it cleaned up asap but they couldn’t because the cleaning person is only in during the day and I was out the whole day while they had only 1 key to the room which was on me. I decided to clean the shower myself at my return given that I could not ask for the refund and I could not change hotel or clean myself in such filth. Apart from the fact that their soap and shampoo didn’t clean, the front desk failed to provide me with a functioning shampoo dispenser even if I told them first thing when we received the room.
Stayed 2 nights in Oct 2023
Response from Lucy Trinh/ms on 2 Dec 2023
Dear Mrs.Van Anh,Thank you so much for your stayed in our hotel. We felt so bored when we read this review. You wrote mold bathroom, the recieption told me. On next day, I came hotel, I was come and check it. It was nothing. It seems residue of water after you used hot water. The key we have 1 key for guest s room, one maste key for houseskeeping. Why we need to borrow from you. Because the guests stayed that room before forgot returned for us. 1:30 am Vietnam time, you called phone for us, The toilet was clogged, because you throught paper there. We have someone solved immediately in that time.How is about shampoo, we have new box also. We did not know why you complaint that also. Our receiptionist always said you are so cute, easy - going, always smile . We do not know why you told about that.We always try our best.Thank you.

8/10 Good

eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good. Was close to everything
Stayed 3 nights in Sep 2023
Response from Hotel on 21 Sep 2023
Thank you so much.

4/10 Poor

Chieu, Tucson

Business traveller
Service is poor. The room is not being serviced 
Stayed 3 nights in Aug 2023
Response from Hotel team on 17 Aug 2023
Thank you for your feedback. We will try to make it better.

6/10 Okay

Linh

Liked: Staff & service
Stayed 3 nights in Aug 2023
Response from Hotel on 13 Aug 2023
Thank you for your feedback.

10/10 Excellent

JOSEPH, Costa Mesa

Liked: Cleanliness, staff & service, property conditions & facilities
FANTASTIC room, location, value, staff. Food, spas, Cathedral, craft beer brewery, Lake Hoan Kiem right there. SUPERB professional & personable staff: Lucy, Daisy, Tony flawlessly managed my transports, room, activities, laundry, rentals, recommendations, etc. Special thanks to Tony for all his Guiding and Teaching: he perfectly arranged my side-trips, provided sound Vietnam history & advice, and even took me on all-morning walking trip on his time off. HIGHLY RECOMMEND!
Response from Hotel team on 13 Jul 2023
Dear Mr.Joseph,Thank you so much for your complement. Oor pleasure to sered you.We hope to welcome you back again.

8/10 Good

Javiera

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very good location close to old quarter. First room was full of mosquitos. A receptionist sold me the tours a good price but she didn't sent me the itinerary in advance and I couldn't organize my clothes for 2 days trekking, but anyways, I had and amazing trip in Sa Pa. What I really concerned was they moved all my luggages the day I wasn't there, I extended the day before my Check out, and they trow away an important receipt of my flights. Fortunately I could recovered, but it's feel weird someone took all your personal stuff.
Stayed 2 nights in Jul 2023
Response from Hotel team on 9 Jul 2023
Dear Javiera,Thank you so much for your stayed with us and using our service. We are so sorry to hearing your suicait moved did not tell you clear.Exactly, we need to tell you more clear. If you go to Sapa early morning, You can leave luggage at room if you did not have time , we help you collected it. keep it in store luggage. Because when you check out, we will give that room for others guests check in. When you back we bring it from store luggage to new room. We did not charge money during you leave luggage at hotel.We checked with housekeeping for your document also. She told us you left in bathroom after you checked out and went to Sapa. You collected suicase but did not put inside suitcase, she thought you was throw away.We are so aplogize about that. We will try to make it better.

8/10 Good

Paul

Stayed 1 night in Jun 2023
Response from Hotel team on 9 Jul 2023
Thank you so much for your feedback. We are so happy to know that.We hope to welcome from you soon.

4/10 Poor

Merel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023
Response from Hotel team on 1 Jun 2023
Thank you for your review. We will make it better.

8/10 Good

Edward Ziyu

Liked: Cleanliness, staff & service
Response from Lucy Trinh on 1 Jun 2023
Thank you so much for your stayed with us. Hope to welcome you back on next time.

10/10 Excellent

Teppei

Liked: Cleanliness, staff & service, property conditions & facilities
ホアンキエム湖や旧市街に近くて便利でした。スタッフもフレンドリーで親しみやすかったです。
Stayed 2 nights in May 2023
Response from Lucy Trinh/ms on 19 May 2023
Thank you so much for your stayed with us. Hope to welcome you on next time.

10/10 Excellent

Ha Eun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was right near the cathedral and really central so it was in the perfect area. The workers there were soo kind and helpful, helping us and giving us what we needed whenever we needed. I definitely recommend this hotel for anyone going to Hanoi :)
Response from Lucy Trinh/ms on 27 Apr 2023
Dear Ha Eun,Thnak you so much for your great review. That is big gift for us. We hope we will welcome you back with us soon.

2/10 Terrible

Thomas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom smelled like urine, full of mosquitoes, dusty bed, bob functioning safe, no full refund.
Response from Lucy Trinh on 11 Apr 2023
Dear Thomas,We already confirm with expedia.com to rufund for you in that day directly. Please help us check with them again.

4/10 Poor

Marian

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pretty very old
Stayed 2 nights in Mar 2023
Response from Lucy Trinh/ms on 17 Apr 2023
Thank you so much for your review.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location, close to the lake, restaurants, and markets. Very friendly and helpful staff who took good care of me. Easily met my 3 main criteria, clean, safe, and quiet.
Stayed 10 nights in Jan 2023
Response from Lucy Trinh/ms on 24 Feb 2023
Dear Mr.Mark,Thank you so much for your review. Hope to welcome with us soon.Thank you !Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Lucy Trinh/ms on 22 Dec 2022
Thank you so much for your great point. We hope to welcome you back again soonest.

6/10 Okay

Levi

Stayed 3 nights in Nov 2022
Response from Lucy Trinh on 16 Nov 2022
Thank you for your feedback.

8/10 Good

Yeo Hui

Travelled with group
Liked: Cleanliness, staff & service
I was shocked to know that the hotel only changed hands 7days before our checked in. The manager was very apologetic of the condition of the room. She is right, truly needs update. But her keen disposition makes a lot of difference and we still got our rest in the room. She is conversant in English, and even helped us with the best rate for the taxi ride to airport. Wish you the best.
Response from Lucy Trinh/ms on 10 Nov 2022
Dear Yeo Hui,Thank you so much for your time stayed our hotel. Give us your complemment for us. We will try our best.Best regards,

6/10 Okay

Lloyd

Stayed 1 night in May 2022

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Friendly staff. Nice view of street. Room was a bit cold and shower cold in morning.
Stayed 1 night in Jan 2020
Response from Anna on 30 Jan 2020
Dear Our Valued Guest, Thank you very much for your kind review and reservation at our hotel. The compliments would motivate us to push ourself harder, on the other hand, the complaints would help us to accomplish our services. We are delighted to have you as our beloved guest and hope that you have had a great vacation at Splendid hotel. We have been quite far away from perfection so if there is something that hasn’t reached to your expectation or satisfaction, I really hope for your understanding and sympathy. Sincerely!

10/10 Excellent

Mi Kyeong

Stayed 3 nights in Jan 2020

6/10 Okay

Doug, San Clemente, CA

Travelled with partner
Liked: Cleanliness
There are many, many properties in this area of Hanoi, old town, that are walkable to lots of locations. This property is no exception - very walkable and excellent access to sites, etc. Our room was listed as a city view but was not. To be clear, the only possible city view from this hotel is from the front. It is wedged between other properties and the view from the back windows is disastrous. There is no breakfast served at this property - you need to walk to the hotel two doors down, and the breakfast options are not as good as we had in two other hotels in the same area during our vacation. Also, little things, like a bar of soap and hand towels were not in the room. Our toilet leaked and the door lock hardware was falling apart - it seemed like when brought to the staff's attention they didn't understand what we were saying.
Stayed 1 night in Jan 2020
Response from Anna on 9 Jan 2020
Dear our beloved , On behalf of Splendid Team, I would like to express our sincerely appreciation for your staying at our hotel. We hope that you were satisfied with all the product and service of Hanoi Splendid Hotel. Even though we are just a small hotel lack in many ways to able to complete all the service and product and all of our staff is trying their best every day in order to make the entire guest have enjoyable stay at the hotel. Therefore, if there was any inconvenience caused during your stay, we hope for your understanding and forgiving us. We looking forward to seeing you next time you come to Hanoi. All our fondest best wishes for you.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yeah...alright!
We had the honeymoon suite and it was ok, expected a little bit better. But can’t say I didn’t enjoy my stay here. Very close to an incredible pho restaurant.
Stayed 3 nights in Dec 2019
Response from Anna on 9 Jan 2020
Thank you so much for your stay with us, and thanks for your rivew aswell, We are looking forward to serving you next time

8/10 Good

brumguy, Vietnam

Liked: Cleanliness, staff & service
Was in a relatively quiet street for the area near to a few cafes and eateries. Staff were excellent. Only a short walk to the main areas of old town but far enough to be a more relaxed vibe
Stayed 1 night in Dec 2019
Response from ANNA on 10 Dec 2019
Thank you so much for your stay with us and your review aswell. We hope can serve you next time

4/10 Poor

Wing Hong

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
unhappy experience
so disappointed with this hotel
Stayed 3 nights in Nov 2019
Response from Anna on 3 Dec 2019
We will address this directly

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019
Response from Anna on 23 Nov 2019
Thank you so much for your stay with us and your review aswell. We hope can serve you next time

10/10 Excellent

Quy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Convenient & a place for local hang out.
Stayed 2 nights in Oct 2019
Response from Anna (Ms) on 2 Nov 2019
Thanks you so much for your review! Best regards, Anna (Ms)

6/10 Okay

Verified traveller

Travelled with group
First night, the staff asked us to stay in another hotel which is 2 building next because the problem of the air cond. the hotel we stayed was quite bad, noisy, and buggy. On the second night, We stayed in Splendid, it was a lot better, cleaner, more peaceful and newer room. No fridge in the room.
Stayed 2 nights in Oct 2019
Response from Splendid Star Boutique Hotel Team on 9 Oct 2019
Dear valued guest, Thank you very much for your kind review and reservation at our hotel. The compliments would motivate us to push ourself harder, on the other hand, the complaints would help us to accomplish our services. We are delighted to have you as our beloved guest and hope that you have had a great vacation at Splendid hotel. We have been quite far away from perfection so if there is something that hasn’t reached to your expectation or satisfaction, I really hope for your understanding and sympathy.

10/10 Excellent

kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Splendid Star Boutique Team on 7 Sep 2019
Thank you so much for your feedback. We appriciated it. Hope we will meet again in the future,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, safe, walking distance to main attractions. Room was big with 2 king size beds and a sofa. That can accommodate up to 5/6 persons. Lots of good restaurants around. Good free breakfast, room was cleaned daily. Staffs was helpful,
Stayed 2 nights in Jul 2019
Response from Splendid Star Boutique Hotel Team on 25 Jul 2019
Thank you so much for your feedback. We will learn from this and enhance the quality of the hotel. Hope we will meet again in the near future

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, safe , walking distance to everywhere, cheap. I’ve got 2 rooms, ac in one of them not cool enough
Stayed 1 night in Jul 2019
Response from Splendid Star Boutique Hotel Team on 24 Jul 2019
Thank you so much for your feedback. We will learn from this and enhance the quality of the hotel. Hope we will meet again in the near future

4/10 Poor

Bibi

Very disappointed
I’m very surprised with this hotel review , lacation not the best , but short f staff, breakfast horrible , last of choice , no bread , one cook getting everything wrong , Only 1 staff at the reception who does everything. I’m vêry disappointed.
Stayed 2 nights in Apr 2019
Response from Hotel Management on 18 Apr 2019
Dear our beloved , Splendid Hotel. On behalf of Splendid Team, I would like to express our sincerely appreciation for your staying at our hotel. We hope that you were satisfied with all the product and service of Hanoi Splendid Hotel. Even though we are just a small hotel lack in many ways to able to complete all the service and product and all of our staff is trying their best every day in order to make the entire guest have enjoyable stay at the hotel. Therefore, if there was any inconvenience caused during your stay, we hope for your understanding and forgiving us. We looking forward to seeing you next time you come to Hanoi. All our fondest best wishes for you.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing unique about this dated, unsupervised, poorly run property. Everything is either broken or run down.
Stayed 2 nights in Apr 2019
Response from Hotel Management on 18 Apr 2019
Dear our beloved , Splendid Hotel. On behalf of Splendid Team, I would like to express our sincerely appreciation for your staying at our hotel. We hope that you were satisfied with all the product and service of Hanoi Splendid Hotel. Even though we are just a small hotel lack in many ways to able to complete all the service and product and all of our staff is trying their best every day in order to make the entire guest have enjoyable stay at the hotel. Therefore, if there was any inconvenience caused during your stay, we hope for your understanding and forgiving us. We looking forward to seeing you next time you come to Hanoi. All our fondest best wishes for you.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
location of the hotel is good, easy access to most part of the town. the neigbourhood is quiet and safe and very easy to get your daily supplies. the toilet inlet and the water pressure may need some maintenance. overall, I have a pleasant stay. thank you.
Stayed 4 nights in Mar 2019
Response from Splendid Team on 26 Mar 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Wayne

Travelled with family
Liked: Staff & service
The price you paid is what you will expect. Great service
Stayed 2 nights in Mar 2019
Response from TN on 21 Mar 2019
Thank you for stay with us , have nice day !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are very helpful and friendly. Room are clean and have almost all amenities you may need.
Stayed 1 night in Mar 2019
Response from TN on 16 Mar 2019
thank you so much for stay with us !

2/10 Terrible

Horrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stay in honeymoon Suite but it does not provide what it indicated in the package. No pc no fruits n 2 package of black coffee without sugar. 1set of towel daily.. breakfast are horrible. If u hv early tour better pack your own breakfast cos they only start to prepare @7am. Location ok.
Stayed 4 nights in Feb 2019
Response from SPLENDID STAR BOUTIQUE TEAM on 1 Apr 2019
We appreciated your feedback and sorry for any inconvenience you have to suffer while you staying with us. We will serve you better next time you arrive. Thank you so much !

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly. Hotel is in the heart of old Hanoi but is located on a quieter street so you dont get much street noise. Made to order breakfast was delicious.
Stayed 1 night in Feb 2019
Response from Splendid star boutique staff. on 5 Feb 2019
Thank you so much for your feedback. We'd appreciate. Happy lunar new year to you.

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2019
Response from TN on 21 Jan 2019
thank you so much

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little property in superb location
We stayed as a family of 6 for two nights between Christmas and New Year (in 2 family rooms). The location right behind is unbeatable - within walking distance of most of the old city sights. The rooms aren’t large but well equipped and laid out for the size. The breakfast buffet is not large but more than sufficient. WhT made this hotel stand out is the staff. Always positive and always helpful. If I happen to be back in Hanoi I would not mind staying here again.
Stayed 2 nights in Dec 2018
Response from TN on 31 Dec 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location, big rooms
Location was central, room was big with basic necessities. Breakfast was not bad, just that there was drilling on the walls at 7am in the morning, which spoils the entire day. Otherwise, room and service was good.
Stayed 4 nights in Dec 2018
Response from tn on 20 Dec 2018
thank you for stayed with us , we will fix everything

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean room, central location, friendly staff, good breakfast. The car to the airport was cheaper than Grab. They surprised us with a pack of vietnamese coffee as farewell gift.
Stayed 1 night in Dec 2018
Response from Tom Nguyen on 13 Dec 2018
Thanks for staying with us. We appreciate your feedback!