การตอบกลับจาก Silk Path Hotel Hanoi วันที่ 14 ธ.ค. 2023
Dear Gonzalo, Thank you so much for sharing your feedback during your stay at our hotel. We all look forward to welcome you back in the near future. Best regards
Dear Valued Customer, The Silk Path team wants to thank you for sharing your feedback. We are so delighted to know that you had a pleasant stay with us. The team will be so proud and happy by your remarks. Your return in the future will be a pleasure for us. Sincerely,
Very disappointing...and we're supposed to come back for a few more nights. Upon check in we were told we had a king bed. Not true. They were gonna change our room and then said the beds are "moveable" and could be made into a king. We said great we're leaving in a while will let you know when we go out for dinner, and you can fix our bed then . Mention we were going to be back soon since we we'd been traveling for 25 hours. Upon returning 2 hours later exhausted, our beds were still not done. They mentioned they'd be right up to fix problem. 25 minutes later they fixed bed and we went to sleep. An hour later our phone on room wakes us up with front desk calling to apologize. Really? Really? Wake us up after all that.
Mick
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Nguyen Vu Thao My วันที่ 8 เม.ย. 2024
Dear Mr. Mick,We sincerely apologize for the inconvenience you experienced during your recent stay with us. Your feedback is crucial, and we are deeply sorry for the lapse in service regarding the bed arrangements. This is certainly not reflective of our usual high standards.As a gesture of goodwill, we would like to offer you a complimentary upgrade to Premium Executive room for your next stay at Silk Path Hotel Hanoi. Additionally, we would like to extend our apologies with a complimentary egg coffee during your stay with us.Please rest assured that we are taking immediate steps to address the issues you've raised to prevent such occurrences in the future. We value your patronage and hope to have the opportunity to regain your trust during your next stay with us.Warm regards,Nguyen Vu Thao MyE-commerce SalesSilk Path Hotel Hanoi
Dear our valued guest,Thank you for sharing your kind review about the recent stay at Silk Path Hotel Hanoi.It was our pleasure for us to host you at our hotel. Looking forward to your return in the future, when we will strive to make your stay more memorable and seamless.Warmest Regards,
6/10 พอใช้
Chih-huei
2 ม.ค. 2024
沒有任何VIP禮遇
早知道冰箱的小瓶鋁罐可樂要價是市價的3倍高就不喝了,
還以為是迎賓飲料。
Chih-huei
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Silk Path Hotel Hanoi วันที่ 30 ม.ค. 2024
Dear M. Chih-huei,Thank you for taking the time to share your feedback. We sincerely apologize for any disappointment you experienced during your visit. Your input is valuable to us, and we will certainly take your comments into consideration to improve our services.We would like to provide some clarification regarding the pricing of items in the minibar. Our minibar offerings are designed to provide a convenient in-room refreshment option for our guests. The pricing may vary from standard market rates due to the added convenience and service of having these items readily available in the room. We understand that this information may not have been clear, and we apologize for any confusion.We appreciate your patronage and hope to have the opportunity to better serve you in the future. If you have any further concerns or if there's anything else we can do to address this matter, please feel free to contact us directly.Thank you again for bringing this to our attention.Best regards,
10/10 ดีเลิศ
Ngo
1 ม.ค. 2024
Ngo
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก Silk Path Hotel Hanoi วันที่ 30 ม.ค. 2024
Dear Ngo, The Silk Path team wants to thank you for sharing your feedback. We are so delighted to know that you had a pleasant stay with us. The team will be so proud and happy by your remarks. Your return in the future will be a pleasure for us. Sincerely,
Average hotel. Room was clean and comfortable. Staff were okay; nothing special. Breakfast was not included. Hotel was a little far away from some major attractions. The room can get noisy from other people making noise in the hallway and room. This happened at 1 AM once, which made it hard for me to sleep.
ผู้เข้าพักจริง
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก Silk Path Hotel Hanoi วันที่ 19 ธ.ค. 2023
Dear our valued guestThank you for taking the time to share your feedback with us. We appreciate your compliments on the cleanliness and comfort of our rooms. We apologize for any inconvenience you experienced due to noise disturbances during your stay. Please be assured that we will address this matter to ensure a more peaceful environment for our guests.We regret to hear that our location and breakfast options did not fully meet your expectations. We value your input and will use your feedback to make improvements where needed.If your travels bring you back to Hanoi, we would be grateful for another opportunity to provide you with a more enjoyable stay.Best regards,
10/10 ดีเลิศ
Mitsuhiro
11 ธ.ค. 2023
Mitsuhiro
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก Silk Path Hotel Hanoi วันที่ 13 ธ.ค. 2023
Dear Mitsuhiro, Thank you so much for sharing your feedback during your stay at our hote.l We all look forward to welcome you back in the near future. Best regards
10/10 ดีเลิศ
Djaswadi
11 ธ.ค. 2023
Djaswadi
เข้าพัก 4 คืน, ธันวาคม 2023
การตอบกลับจาก Silk Path Hotel Hanoi วันที่ 13 ธ.ค. 2023
Dear Djaswadi, The Silk Path team wants to thank you for sharing your feedback. We are so delighted to know that you had a pleasant stay with us. The team will be so proud and happy by your remarks. Your return in the future will be a pleasure for us. Sincerely,
การตอบกลับจาก Silk Path Hotel Hanoi วันที่ 17 พ.ย. 2023
Dear Choong, The Silk Path team wants to thank you for sharing your feedback. We are so delighted to know that you had a pleasant stay with us. The team will be so proud and happy by your remarks. Your return in the future will be a pleasure for us. Sincerely,
Location near Hanoi train station and the Old Quarter was very convenient.
choong
เข้าพัก 3 คืน, พฤศจิกายน 2023
การตอบกลับจาก Silk Path Hotel Hanoi วันที่ 15 พ.ย. 2023
Dear Choong, The Silk Path team wants to thank you for sharing your feedback. We are so delighted to know that you had a pleasant stay with us. The team will be so proud and happy by your remarks. Your return in the future will be a pleasure for us. Sincerely,
การตอบกลับจาก Silk Path Hotel Hanoi วันที่ 2 พ.ย. 2023
Dear Sheng Feng, The Silk Path team wants to thank you for sharing your feedback. We are so delighted to know that you had a pleasant stay with us. The team will be so proud and happy by your remarks. Your return in the future will be a pleasure for us. Sincerely,
8/10 ดี
Gary
23 ก.ย. 2023
Gary
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Silk Path Hotel Hanoi วันที่ 25 ก.ย. 2023
Dear Gary, Thank you so much for sharing your feedback during your stay at our hotel. We all look forward to welcome you back in the near future Best regards
10/10 ดีเลิศ
John quoc
17 ก.ค. 2023
John quoc
เข้าพัก 2 คืน, กรกฎาคม 2023
การตอบกลับจาก Silk Path Hotel Hanoi วันที่ 7 ส.ค. 2023
Dear John Quoc, Thank you so much for sharing your feedback during your stay at our hote.l We all look forward to welcome you back in the near future. Best regards
8/10 ดี
Lawrence
11 มิ.ย. 2023
Lawrence
เข้าพัก 4 คืน, มิถุนายน 2023
การตอบกลับจาก Silk Path Hotel Hanoi วันที่ 13 มิ.ย. 2023
Dear Lawrence, Thank you so much for sharing your feedback during your stay at our hotel We all look forward to welcome you back in the near future Best regards We all look forward to hosting you at our hotel soon. Sincerely
2/10 แย่มาก
Peng
23 พ.ค. 2023
Peng
เข้าพัก 1 คืน, พฤษภาคม 2023
การตอบกลับจาก Silk Path Hotel Hanoi วันที่ 25 พ.ค. 2023
Dear Peng,Thank you for taking the time to give us your thought about your recent stay at Silk Path Hotel Hanoi. It was such a pity that your experience at the Hotel was not as good as both you and us expected. We would really appreciate if you would give us more detailed feedback so that we can improve our service for the better. We hope that you could give us another opportunity to welcome you at Silk Path Hotel Hanoi. We surely will do our best to deliver to you a flawless stay.Sincerely,
10/10 ดีเลิศ
Yoshio
21 เม.ย. 2023
Yoshio
เข้าพัก 5 คืน, เมษายน 2023
การตอบกลับจาก Silk Path Hotel Hanoi วันที่ 22 เม.ย. 2023
Dear Yoshio, Thank you so much for sharing your feedback during your stay at our hotel We all look forward to welcome you back in the near future Best regards We all look forward to hosting you at our hotel soon. Sincerely
การตอบกลับจาก Silk Path Hotel Hanoi วันที่ 11 ม.ค. 2023
Dear Marc, The Silk Path team wants to thank you for sharing your feedback. We are so delighted to know that you had a pleasant stay with us. The team will be so proud and happy by your remarks. Your return in the future will be a pleasure for us. Sincerely,
การตอบกลับจาก Silk Path Hotel Hanoi วันที่ 26 ธ.ค. 2022
Dear Shulan, The Silk Path team wants to thank you for sharing your feedback. We are so delighted to know that you had a pleasant stay with us. The team will be so proud and happy by your remarks. Your return in the future will be a pleasure for us. Sincerely,
8/10 ดี
Tatsu, SHINJUKU-KU
1 ต.ค. 2022
Tatsu
เข้าพัก 4 คืน, กันยายน 2022
การตอบกลับจาก Silk Path Hotel Hanoi วันที่ 11 ม.ค. 2023
Dear Tatsu, Thank you so much for sharing your feedback during your stay at our hotel. We all look forward to welcome you back in the near future Best regards
การตอบกลับจาก Silk Path Hotel Hanoi วันที่ 9 ก.ย. 2022
Dear Ping Yao, Thank you so much for sharing your feedback during your stay at our hotel. We all look forward to welcome you back in the near future Best regards
การตอบกลับจาก Silk Path Hotel Hanoi วันที่ 1 ส.ค. 2022
Dear our valued guests, The Silk Path team wants to thank you for sharing your feedback. We are so delighted to know that you had a pleasant stay with us. The team will be so proud and happy by your remarks. Your return in the future will be a pleasure for us. Sincerely,
Really nice and clean hotel.
Good service
Cheerful, charming, efficient, welcoming and helpful staff
Comfortable, clean rooms, but my room without windows
Good location.
large and quiet restaurant
Nguyen
เข้าพัก 2 คืน, กรกฎาคม 2022
การตอบกลับจาก Silk Path Hotel Hanoi วันที่ 20 ก.ค. 2022
Dear Nguyen, The Silk Path team wants to thank you for sharing your feedback. We are so delighted to know that you had a pleasant stay with us. The team will be so proud and happy by your remarks. Your return in the future will be a pleasure for us. Sincerely,
2/10 แย่มาก
JOSH
16 มิ.ย. 2022
JOSH
เข้าพัก 1 คืน, พฤษภาคม 2022
การตอบกลับจาก Silk Path Hotel Hanoi วันที่ 17 มิ.ย. 2022
Dear our valued customer, It's a pity that your stay at Silk Path Hotel Hanoi didn't exceed your expectations. We hope that we will have another chance to welcome you at our hotel, and show you our improvement. Kind regards,
The hotel itself is not the newest in town, but the service is so good that I would be happy to come back anytime!
Antonio
เข้าพัก 4 คืน, เมษายน 2022
การตอบกลับจาก Silk Path Hotel Hanoi วันที่ 12 พ.ค. 2022
Dear Antonio, The Silk Path team wants to thank you for sharing your feedback. We are so delighted to know that you had a pleasant stay with us. The team will be so proud and happy by your remarks. Your return in the future will be a pleasure for us. Sincerely,
Personnel tres accueillant et comprehensible malgre le confinement covid
Quoc Lam
เข้าพัก 3 คืน, กุมภาพันธ์ 2022
การตอบกลับจาก Silk Path Hotel Hanoi วันที่ 11 ก.พ. 2022
Dear Quoc Lam, The Silk Path team wants to thank you for sharing your feedback. We are so delighted to know that you had a pleasant stay with us. The team will be so proud and happy by your remarks. Your return in the future will be a pleasure for us. Sincerely,
Dear Peter,
Thank you so much for sharing your feedback during your stay at our hotel. We all look forward to welcome you back in the near future
Best regards
Dear kamaljeet,
Thank you so much for sharing your feedback during your stay at our hotel. We all look forward to welcome you back in the near future
Best regards
Dear Kino,
Thank you so much for sharing your feedback during your stay at our hotel We all look forward to welcome you back in the near future
Best regards
Dear Ron,
The Silk Path team wants to thank you for sharing your feedback. We are so delighted to know that you had a pleasant stay with us. The team will be so proud and happy by your remarks. Your return in the future will be a pleasure for us.
Sincerely,
Dear our valued customer,
It's a pity that your stay at Silk Path Hotel Hanoi didn't exceed your expectations. We hope that we will have another chance to welcome you at our hotel, and show you our improvement.
Kind regards,
Dear Charles,
Thank you so much for sharing your feedback during your stay at our hotel. We all look forward to welcome you back in the near future
Best regards
The staff! Nothing was too much trouble and every request was dealt with quickly and without fuss. Rooms are quite dark but to be honest we spent very little time in ours so wasn’t overly bothered. Location is great for all the main sights.
Dear our valued guest,
The Silk Path team wants to thank you for sharing your feedback. We are so delighted to know that you had a pleasant stay with us. The team will be so proud and happy by your remarks. Your return in the future will be a pleasure for us.
Sincerely,
Providing some FOC Laundry daily by the Hotel and a fan to my room are the very thoughful services. The Gym Room timing should be longer and flexible instead of just 8 hours, too short and not flexible. Overall, All the Hotel staffs are very helpful to me and provide good services.
Dear our valued guest,
The Silk Path team wants to thank you for sharing your feedback. We are so delighted to know that you had a pleasant stay with us.The team will be so proud and happy by your remarks. Your return in the future will be a pleasure for us.
For your information, pleased be informed that we will open Fitness Center upon guest request besides 08 hours with Fitness Attendant available
Sincerely,
Dear Kunio, Thank you so much for sharing your feedback during your stay at our hotel We all look forward to welcome you back in the near future Best regards We all look forward to hosting you at our hotel soon. Sincerely
Dear Ufuk,
Thank you so much for sharing your feedback during your stay at our hotel. We all look forward to welcome you back in the near future
Best regards
Dear Wendy,
Thank you so much for sharing your feedback during your stay at our hotel. We all look forward to welcome you back in the near future
Best regards
Dear Wendy,
The Silk Path team wants to thank you for sharing your feedback. We are so delighted to know that you had a pleasant stay with us. The team will be so proud and happy by your remarks. Your return in the future will be a pleasure for us. Sincerely,
Dear our valued customer,
Thank you so much for sharing your feedback during your stay at our hotel We all look forward to welcome you back in the near future Best regards We all look forward to hosting you at our hotel soon.
Sincerely
Dear Kaka,
Thank you so much for sharing your feedback during your stay at our hotel We all look forward to welcome you back in the near future Best regards We all look forward to hosting you at our hotel soon. Sincerely
Dear Hitoshi,
The Silk Path team wants to thank you for sharing your feedback. We are so delighted to know that you had a pleasant stay with us. The team will be so proud and happy by your remarks. Your return in the future will be a pleasure for us. Sincerely,
Dear our valued customer,
Thank you so much for sharing your feedback during your stay at our hotel We all look forward to welcome you back in the near future Best regards We all look forward to hosting you at our hotel soon. Sincerely
Dear our valued customer,
The Silk Path team wants to thank you for sharing your feedback. We are so delighted to know that you had a pleasant stay with us. The team will be so proud and happy by your remarks. Your return in the future will be a pleasure for us. Sincerely,
Dear our valued customer,
Thank you so much for sharing your feedback during your stay at our hotel We all look forward to welcome you back in the near future Best regards We all look forward to hosting you at our hotel soon. Sincerely