The entire staff went above and beyond to make sure we had an enjoyable stay in Hanoi. My wife and I stayed at the hotel on three different occasions, and every staff member that we encountered was incredibly friendly, helpful, and professional. We stored our luggage there between tours, which was great. The breakfast was delicious as well, including lots of fresh fruit and eggs on request. Wonderful location in the heart of the Old Quarter. Can't recommend enough. Thanks Van, Long, Sang, Lisa, Dat, and the rest of the staff...you're awesome!