WiFi, bed sheets

Reviews of InTown Suites Extended Stay High Point

2 out of 5
InTown Suites Extended Stay High Point
2860 North Main Street, High Point, NC

Reviews

5.6
Rating 10 - Excellent. 82 out of 521 reviews" "
Rating 8 - Good. 110 out of 521 reviews" "
Rating 6 - Okay. 97 out of 521 reviews" "
Rating 4 - Poor. 82 out of 521 reviews" "
Rating 2 - Terrible. 150 out of 521 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

4.8/10

Amenities

5.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 27 nights in Oct 2023
Response from Intown Suites on 20 Nov 2023
Thank you for your review.

8/10 Good

Roy

Stayed 9 nights in Sep 2023
Response from manager on 25 Sep 2023
Thanks for your review. It is how we improve our product.

10/10 Excellent

helana

Stayed 7 nights in Jul 2023
Response from angela on 5 Aug 2023
Hi [Insert Guest Name] – Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future. [Insert Your First Name], GSR Angela

10/10 Excellent

Dakota

Stayed 28 nights in Mar 2023

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 21 nights in Aug 2022

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
I stayed recently updated room which is clean and nice. But the environment is not so good. I saw people smoking weed at a front door a couple of times. Also faced some very suspicious people related to private entertainment business. Definitely, I do not recommend this hotel for family. Anyone needs a cheap hotel room for sleep and has a willingness to bear a strange environment for business... then you may make choice for this hotel.
Stayed 12 nights in Jul 2022

10/10 Excellent

William

Business traveller, Travelled with partner
I work a lot
Stayed 7 nights in Feb 2022

4/10 Poor

Joe

Stayed 7 nights in Nov 2021

8/10 Good

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay for the price.
Stayed 7 nights in Aug 2021

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
I work late at night so i didn't appreciate loud noisy other guests. Screaming and yelling at 2am.
Stayed 14 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a delay in my arrival time and could not reach the front desk and they did not return any messages.
Stayed 7 nights in May 2021

2/10 Terrible

Verified traveller

Stayed 7 nights in Apr 2021

2/10 Terrible

Dakota

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2021

10/10 Excellent

Maritsa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2021

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2021

8/10 Good

Naomi

Liked: Cleanliness, staff & service, room comfort
Great besides the toilet being broken
Stayed 7 nights in Dec 2020

2/10 Terrible

Per

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible service
It was a terrible experience I arrived late from a flight from Europe and when I got there, they didn’t have a room for me ! Even though I had the booking and confirmation and everything else needed. I was I NC late, with no hotel !
Stayed 7 nights in Sep 2020

6/10 Okay

Antonnette

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The room is small and its taking 2 weeks to even switch out. The couch in room smells like old people and smoke. Also the internet was out the whole week.
Stayed 7 nights in Sep 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They mess up my reservations with Expedia. Com and charged me the full rate. New management so i had to call Expedia plus now my bookings is mess up instead of 8 days now it's 7 day i had to pay for and it cost me more
Stayed 7 nights in May 2020

10/10 Excellent

Verified traveller

Stayed 14 nights in May 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The Management staff was terrible. I booked my reservation through Expedia. When I got there at 4:00 to check in they told me they didn’t have any rooms available that they were sold out. They didn’t offer to help me in any way. The manager Natasha was extremely rude and aggressive not understand my frustration with that fact that my room was not available. I left the hotel and had to find another place for the family in need I had booked the room for. Never booking through Expedia again. So disappointed when they told me that it happens all the time.
Stayed 7 nights in Feb 2020

8/10 Good

Tawan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay
Everything was good right down to the service
Stayed 7 nights in Dec 2019

2/10 Terrible

Trawn

Disliked: Cleanliness, property conditions & facilities, room comfort
THIEVES
Linen was not clean, small sofa was FILTHY very dirty, it was a fire at 4:00 in the morning, I was there less than 24hrs and had to leave and they did not give me a refund told me they don’t give refunds, they wouldn’t even give me some of my money back or offer some kind of voucher. I will NEVER stay here again
Stayed 7 nights in Nov 2019

4/10 Poor

Verified traveller

Stayed 9 nights in Oct 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't like anything about property, just location is convenient
Stayed 7 nights in Sep 2019

6/10 Okay

Timothy

Disliked: Cleanliness
Ehhh— I made it work.
Great location!! But overall, the place is dirty.. I just cleaned the room to my standards, and appreciated the price .... the room was a decent size, and decent set up, it was just filthy, the rug and walls had dog/ animal hair, the doors and walls and cabinet doors were filthy. So not sure if I’m recommending this place, but for the price and location, i made it work for me, especially since I am in town for work for several weeks....
Stayed 7 nights in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all i reserved a room on line callwd to confirm with the front des
Stayed 7 nights in Aug 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities
This property should not be listed among hotels. There were no amenities at all. In fact, I was there a week and was told I couldn't get any replacement soap or towels--I was on my own for those items. In other words, this is a residence and not a hotel. That's fine, but I had no idea it was set up that way because on your website it is listed among hotels.
Stayed 7 nights in Aug 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms was with broken furniture. Roaches. Booked a smoking room and was told no smokingvin builing allowed
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
High Point NC for furniture market has a problem with shutting down booking sites for ALL Hotels etc. I was not the only person that went to a hotel that was overbooked- several hotels etc overbooked plus hotels like the Red Lion Inn whom usually charge 49 per night; hit the buyers at 350 per night. The Inn Town Suites even though they were overbooked provided me a room under renovations which was not comfortable but better than being 2 hours away and they are 15 minutes from the Furniture Market. The staff made me happy cry; figuring out how to provide us a room.
Stayed 4 nights in Apr 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Worst hotel I have ever stayed at. I had to go buy my own sheets because they were gross. I even asked for new sheets but didn’t get them. Also the first day, I woke up to the cops arresting someone down the hall. Overall the worst hotel I have stayed at
Stayed 8 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Our room smelled of smoke horribly but It was a non smoking room. Holes in the wall. Hair on the floor. No toilet seat?? We left and I got penalized.
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Stayed 10 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything in walking distance walmart.restaurants.movies
Stayed 15 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and safe people are so friendly. Treat people good the same will be returned. So if people come here and give bad reviews its because they have a bad personality.
Stayed 7 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very spacious and cleaning and kitchen inside is nice and clean
Stayed 27 nights in Dec 2018

4/10 Poor

Verified traveller

Disliked: Room comfort
Stayed 10 nights in Dec 2018
Response from Management on 7 Jan 2019
It would have been great to know the guest concerns, instead of just a score of 2. How can we improve? Thanks Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to all the stores and restaurants in the area plus everything in walking distance
Stayed 17 nights in Dec 2018

6/10 Okay

Kareem, NC

Liked: Staff & service
No dramas or no noises. Comfortable bed. Everything works in room. Staffs were nice & polite. Property in need of upgrading, work in progress.
Stayed 24 nights in Nov 2018

4/10 Poor

Rosalind

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service
I didn't get to stay with them ,they won't give me a room the front desk clerk was very rude so I when some where else.
Stayed 7 nights in Nov 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel!
This was the absolute worst hotel I have ever stayed at. EVER.
Stayed 7 nights in Oct 2018

10/10 Excellent

Fred Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018

4/10 Poor

Martin, Hit point

Disliked: Cleanliness, staff & service, property conditions & facilities
Everything is not good enough they don’t change the towels every day they don’t give Toilet paper and also I asked for iron and they said they don’t have it so the server is really really Bad
Stayed 7 nights in Sep 2018

8/10 Good

Laura

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 14 nights in Sep 2018

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2018

2/10 Terrible

Tim, High Point, NC

Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel has bed bugs. They refused to move me to another room. Instead they said either stay in the room or check out. So I checked out and will never stay at this hotel again. Horrible place to stay.
Stayed 7 nights in Sep 2018

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bloody mattress and dirty floors and everything is naughty. You got to keep your shoes on to walk around. Holds in the walls and stains.
Stayed 7 nights in Aug 2018

8/10 Good

Verified traveller

It was good.
Stayed 1 night in Aug 2018