Executive King Room with Balcony (occupancy 2) | View from room
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Reviews of Hilton Glasgow

4 out of 5
Hilton Glasgow
1 William Street, Glasgow, Scotland

Reviews

8.8

Excellent

Rating 10 - Excellent. 546 out of 1002 reviews" "
Rating 8 - Good. 306 out of 1002 reviews" "
Rating 6 - Okay. 92 out of 1002 reviews" "
Rating 4 - Poor. 40 out of 1002 reviews" "
Rating 2 - Terrible. 18 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived after a long transatlantic flight and requested an early check-in. No hotel will guarantee this but the Hilton staff worked hard to accomodate us. It was wonderful and much appreciated. It is an easy walk into central Glasgow. Staff were universally pleasant and helpful. Food in the relaxed bar and restaurant areas was excellent and we especially enjoyed the daily buffet breakfast. The Hilton is now our go to hotel in Glasgow.
Stayed 10 nights in Apr 2024

10/10 Excellent

Amani

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff and clean facility
Stayed 3 nights in Apr 2024
Response from HG on 8 Apr 2024
Thank you very much for taking the time to review your recent stay at at Hilton Glasgow. It is wonderful to see from your rating that you enjoyed your stay and we all hope we will be able to welcome you back in the future.

8/10 Good

Preeti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Rooms are clean and view from 17th floor is great. Comfortable beds. Lounge is very comfortable. Bar open till 12 midnight. The ambience is great and relaxing. Great staff. Polite and professional Lovely cocktails. One of the best Bloody Mary I have ever had. Food is yummy. Had dinner one night at the hotel itself. Lot of options to choose from. Cons no robes for kids , especially with swimming access kids robe are expected. And its Hilton not just any hotel. Parking has leaks although hotel has apologised it was due to some work. Breakfast service didn’t work for me. . The hot buffet was not being filled. I waited and had yogurt muesli brown toast tea and left I was vegan. Not many options if you take out hot breakfast also from the mix. Not worth 18 quid per person. I had booked in for breakfast for two days separately it was not part of my booking . Called in to cancel for the next day. The attendant at the desk, said no problem they can do that. I had booked for only one adult and child. However while checking out we were asked to pay for two days. Somehow managed to convince them to pay for one day but again they charged us for family of four. Just let go and paid but did leave with an awkward feeling which otherwise would have been nice given the hotel is so comfortable to stay and relax.
Stayed 2 nights in Mar 2024
Response from HG on 8 Apr 2024
Thank you very much for taking the time to review your recent stay with us. I'm sorry to hear you didn't enjoy the breakfast buffet experience. We also offer breakfast to order in our Whisky Mist Bar & Kitchen, maybe that is an option should you stay with us again. Please email our front office team regarding your invoice queries and they will be able to help and clarify. We all hope we will be able to welcome you back in the future.

10/10 Excellent

Michael

Stayed 2 nights in Mar 2024

10/10 Excellent

Kenneth, Kilmaurs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and fantastic staff.
Stayed 1 night in Mar 2024
Response from HG on 26 Mar 2024
Thank you very much for taking the time to review your recent stay.

6/10 Okay

Donald

Stayed 1 night in Mar 2024
Response from HG on 8 Apr 2024
Thank you very much for taking the time to review your recent stay with us. I'm disappointed to see your rating and we would appreciate if you would contact us directly with details about your stay. With warm regards

10/10 Excellent

Mitchell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We received, without a doubt, the best customer service we have ever received at a UK hotel. My wife and I have travelled the length and breadth of the UK for work and pleasure and I can honestly state that the staff in this particular hotel were professional, happy and a pleasure to interact with. I am returning to Glasgow in July and will definitely be staying at this hotel.
Stayed 3 nights in Mar 2024
Response from HG on 26 Mar 2024
Thank you very much for taking the time to review your recent stay.

8/10 Good

Prodipta

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The family enjoyed the pool and the jacuzzi - but I didn’t like to be charged extra for using this. Everything else was “Hilton” standard - so clean, comfortable and standardised. Sadly I am happier this trip than taking a risk with a local independent like last time and ending up in a grim little place for the same amounts of cash!
Stayed 1 night in Mar 2024
Response from HG on 26 Mar 2024
Thank you very much for taking the time to review your recent stay.

10/10 Excellent

Kenneth, Kilmaurs

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Fantastic hotel with great staff especially Shannon who went above and beyond
Stayed 1 night in Mar 2024
Response from HG on 26 Mar 2024
Thank you very much for taking the time to review your recent stay.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely hotel, perfect family room
Stayed 3 nights in Feb 2024
Response from Hilton Glasgow on 6 Mar 2024
Thank you for your lovely review. We are delighted that you enjoyed your stay.Kind Regards

10/10 Excellent

Robert, Romford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fab time in Glasgow, the staff were friendly and helpful. Loved the buffet breakfast and so pleased that we included that in our booking and would be happy to go back.
Stayed 3 nights in Feb 2024
Response from HG on 29 Feb 2024
Thank you so much for taking the time to review your recent stay at Hilton Glasgow. We are delighted to read that you enjoyed your stay and we all hope we will be able to welcome you back soon!

4/10 Poor

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I had a number of issues with my stay. 1. I arrived and was checked into a room that only had a shower, I particularly wanted a bath because everywhere i went to in Glasgow was cold. The room temp was also cold and I had difficulty after a long day travelling getting the thermostat in the room to adjust. Another problem was that despite downloading the expedia App the Hilton App and the Hilton Honors App non of these Apps readily showed the address of where I was staying there are 6 different Hiltons in Glasgow, I ended up having to stop my taxi and call the hotel to find out where it was. I would have like to have used the pool (thats why I booked that hotel) only to find I had to download another App to use the pool and pay an additional Fee in addition the App would only allow a narrow time window as such I was that tired I could not face having to download a 4th App. So instead of stopping off at my hotel having a hot bath a swim and a walk around Glasgow I spent the day feeling cold and unwell in bed.
Stayed 1 night in Feb 2024
Response from HG on 29 Feb 2024
Thank you very much fro taking the time to review your recent stay with us. I'm sorry to hear that you left disappointing. As you will be able to see from the room descriptions, only our 2 bedroom suite has a bathtub. All other rooms have walk in showers. With warm regards

8/10 Good

Louise, Ayr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hilton Glasgow on 19 Feb 2024
Thank you for your reviewKind Regards

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hilton Glasgow on 19 Feb 2024
Thank you for your fantastic review.Kind Regards

10/10 Excellent

Dani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from HG on 22 Jan 2024
Thank you very much for taking the time to review your recent stay at Hilton Glasgow.

8/10 Good

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great.
Stayed 2 nights in Jan 2024
Response from HG on 22 Jan 2024
Thank you very much for taking the time to review your recent stay at Hilton Glasgow.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful place to stay
The staff are incredibly friendly and helpful. It makes staying here a wonderful experience. The reception and dinning areas are very beautiful.
Stayed 3 nights in Jan 2024
Response from HG on 22 Jan 2024
Thank you very much for taking the time to review your recent stay at Hilton Glasgow. We are delighted to hear that you enjoyed your stay and we all look forward to welcoming you back .

10/10 Excellent

Christopher

Stayed 2 nights in Jan 2024
Response from HG on 9 Jan 2024
Thank you very much for taking the time to review your recent stay at Hilton Glasgow. We are delighted to see that you enjoyed your stay and we all look forward to welcoming you back.

10/10 Excellent

CHRIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from HG on 9 Jan 2024
Thank you so much for taking the time to review your recent stay at Hilton Glasgow. We all look forward to welcome you back in the near future.

8/10 Good

Sidnei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy new year !
Good location Good bar Free carpark
Stayed 1 night in Dec 2023
Response from HG on 4 Jan 2024
Thank you very much for taking the time to review your recent stay at Hilton Glasgow. We are delighted to read that you enjoyed your stay!

10/10 Excellent

Pauline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay with friends
Very nice recently modernised Very clean
Stayed 1 night in Dec 2023
Response from HG on 4 Jan 2024
Thank you very much for taking the time to review your recent stay at Hilton Glasgow. We are delighted to read that you enjoyed your stay!

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible
This place was amazing. Got upgraded as it was my birthday and staff were lovely. The room was stunning and felt like royalty the entire time.
Stayed 2 nights in Dec 2023
Response from HG on 4 Jan 2024
Thank you very much for taking the time to review your recent stay at Hilton Glasgow. We are delighted to read that you enjoyed your stay!

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Excellent rooms, great breakfast & leisure facilities 👍
Stayed 2 nights in Dec 2023
Response from HG on 4 Jan 2024
Thank you very much for taking the time to review your recent stay at Hilton Glasgow. We are delighted to read that you enjoyed your stay!

10/10 Excellent

Vivienne

Liked: Cleanliness, staff & service, property conditions & facilities
Caring friendly staff
Stayed 4 nights in Dec 2023
Response from HG on 4 Jan 2024
Thank you very much for taking the time to review your recent stay at Hilton Glasgow. We are delighted to read that you enjoyed your stay!

8/10 Good

steven

Stayed 1 night in Dec 2023
Response from HG on 4 Jan 2024
Thank you very much for taking the time to review your recent stay at Hilton Glasgow. We are delighted to read that you enjoyed your stay!

4/10 Poor

robert

Stayed 4 nights in Dec 2023
Response from HG on 22 Dec 2023
Thank you very much for taking the time to review your recent stay. I'm very sorry to see from your rating that you left disappointed.

2/10 Terrible

Aulvin

Stayed 1 night in Dec 2023
Response from HG on 22 Dec 2023
Thank you very much for taking the time to review your recent stay. I'm very sorry to see from your rating that you left disappointed.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HG on 12 Dec 2023
Thank you so much for taking the time to review your recent stay at Hilton Glasgow. We all hope we will be able to welcome you back

10/10 Excellent

Archibald

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for music venues and shopping
Stayed 1 night in Dec 2023
Response from HG on 5 Dec 2023
Thank you very much for taking the time for reviewing your recent stay at Hilton Glasgow.

10/10 Excellent

Kenneth

Stayed 2 nights in Dec 2023
Response from HG on 5 Dec 2023
Thank you very much for taking the time to review your recent stay at Hilton Glasgow!

10/10 Excellent

Alenwi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
I stayed in the deluxe bedroom, the room was spotless and the bed had one of the most comfy pillows I've ever slept on. breakfast was good and dinner was amazing and the staff were super professional. will definitely be staying here again.
Stayed 1 night in Nov 2023
Response from FRONT DESK on 23 Nov 2023
Good afternoon, thank you for providing you feedback on your recent stay with us here at the Hilton Glasgow. We are so pleased to hear you were happy with your overall stay and we do hope to welcome you back to the Hotel in the not too distant future.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk on 23 Nov 2023
Thank you for your feedback we really do appreciate your support with our overall service. Kind regardsFront Desk

10/10 Excellent

Anjanette, HAYWARD

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly. They greeted us, gave us food recommendations and held our bags for a while. The place was really clean and comfortable. The breakfast was fantastic. I appreciate them making an omelette from egg whites for me. Good location. My only complaint was that The food in the restaurant was expensive and they added an automatic tip which I wish they didn’t.
Response from Front Desk on 23 Nov 2023
Good afternoon, Thank you for contacting the Hilton Glasgow. We are pleased to hear you were happy with your overall experience with us. We will of course pass on the feedback to the relevant department regarding the dinning outlet.

2/10 Terrible

Ritchie

Stayed 2 nights in Oct 2023
Response from HG on 6 Nov 2023
Thank you very much for taking the time to review your recent stay with us. I'm very sorry to see from your rating that you left disappointed. We would appreciate if you could email us details of your stay so that we can understand what went wrong. With warm regards

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel ticked every single box for me, super clean and super comfy very stylish rooms.
Stayed 1 night in Oct 2023
Response from HG on 6 Nov 2023
Thank you very much for taking the time to review your recent stay with us.

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from HG on 6 Nov 2023
Thank you very much for taking the time to review your recent stay with us.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely, modern and only around a 15 min walk to the city centre. We got into the car park with no problem at 16:00 but we noticed that it was full at around 18:00, if you’re bringing a car it’s probably best to arrive earlier.
Stayed 1 night in Oct 2023
Response from HG on 6 Nov 2023
Thank you very much for taking the time to review your recent stay with us.

10/10 Excellent

Richard

Stayed 1 night in Oct 2023
Response from HG on 6 Nov 2023
Thank you very much for taking the time to review your recent stay with us.

10/10 Excellent

Mr Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Oct 2023
Response from HG on 24 Oct 2023
Thank you so much for taking the time to review your recent

10/10 Excellent

Jodie

Stayed 1 night in Oct 2023
Response from Front Desk on 23 Nov 2023
Good afternoon, Thank you for your feedback we appreciate all feedback received to better our service in the future. Kind regardsFront Desk

8/10 Good

Ross

Stayed 1 night in Oct 2023
Response from HG on 24 Oct 2023
Thank you for taking the time to review your recent stay with us.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very good and clean large rooms but only downside is that it's not easy to get to as sat-nav goes to wrong street, apart from that we had an excellent stay
Stayed 1 night in Oct 2023
Response from HG on 23 Oct 2023
Thank you very much for taking the time to review your recent stay at Hilton Glasgow!

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back
Room was clean and comfortable. No complaints.
Stayed 2 nights in Oct 2023
Response from HG on 23 Oct 2023
Thank you very much for taking the time to review your recent stay at Hilton Glasgow!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Missed the turn off first time round but other than that good location and we were able to leave the car overnight and all day for £15
Stayed 1 night in Oct 2023
Response from HG on 23 Oct 2023
Thank you very much for taking the time to review your recent stay at Hilton Glasgow!

10/10 Excellent

Ezeorah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, extremely clean and comfy. Omelette served at breakfast was delicious
Stayed 3 nights in Oct 2023
Response from HG on 23 Oct 2023
Thank you very much for taking the time to review your recent stay at Hilton Glasgow!

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The hotel was beautiful. Only problem was being woken up about 6am with doors banging continuously until we checked out about 10am.
Stayed 1 night in Oct 2023
Response from HG on 23 Oct 2023
Thank you very much for taking the time to review your recent stay with us. I'm very sorry to read that you were interrupted in the morning and I have forwarded your review to the housekeeping manager.

10/10 Excellent

Keren

Stayed 1 night in Oct 2023
Response from HG on 23 Oct 2023
Thank you very much for taking the time to review your recent stay at Hilton Glasgow!

10/10 Excellent

Kathrine

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 2 nights in Oct 2023
Response from HG on 6 Nov 2023
Thank you very much for taking the time to review your recent stay with us.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely, rooms clean and comfortable. Sat Nav struggles to find it so plan ahead. Breakfast delicious!
Stayed 1 night in Sep 2023
Response from HG on 2 Oct 2023
Thank you very much for reviewing your recent stay!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel with parking centrally located.
Stayed 1 night in Sep 2023
Response from HG on 2 Oct 2023
Thank you very much for reviewing your recent stay!