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Reviews of Crystal Inn Hotel & Suites Great Falls

2.5 out of 5
Crystal Inn Hotel & Suites Great Falls
3701 31st St SW, Great Falls, MT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 642 out of 1010 reviews" "
Rating 8 - Good. 250 out of 1010 reviews" "
Rating 6 - Okay. 65 out of 1010 reviews" "
Rating 4 - Poor. 29 out of 1010 reviews" "
Rating 2 - Terrible. 24 out of 1010 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Vic

Travelled with family
There was a funky smell. But we got an air freshener from the Walmart and they resolved it
Stayed 1 night in Mar 2024
Response from Sue B on 27 Mar 2024
Darn, We are sorry about that. 2nd floor is our no pet, no air freshener floor. Glad it worked out for you, but please, never hesitate to ask us to move you if something is not right. We want you happy. Thank you for staying with us.Safe Travels

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and clean
Stayed 2 nights in Mar 2024
Response from Sue B on 27 Mar 2024
Thank you for staying and your great review.Happy Spring

8/10 Good

Clayton

Liked: Staff & service
There is a layer of grime above the headboard that needs to be cleaned
Stayed 5 nights in Mar 2024
Response from Sue B on 27 Mar 2024
Oh no! We are so sorry we missed this. You had a 5 day stay, I hope in the future, you just let us know if something isn't as should be, or not up to standards, and we will gladly correct it! Thank you for staying with us. I will let our Head Housekeeper know.Safe Travels, hope you come again.

10/10 Excellent

karen, Deephaven

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff willing to shuttle us to/from airport nearby
Stayed 1 night in Mar 2024

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Very good staff convenient location.
Stayed 1 night in Mar 2024
Response from Sue B on 22 Mar 2024
Glad you enjoyed your stay with us. Thank you for staying and taking the time to do the review. We appreciate good guests as well.Happy spring

8/10 Good

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms good size. Staff excellent. Breakfast really good Stay again .
Stayed 1 night in Mar 2024
Response from Sue B on 19 Mar 2024
Thank you. We are happy to hear you enjoyed your stay with us. We hope you will come again and try out our pool when it is completed. Happy Spring

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sue B on 19 Mar 2024
Glad to hear you had a great stay. Thank you for choosing to stay with us.Happy Spring

4/10 Poor

Amber-Dawne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Pool and hot tub was closed. Nothing on the site or when you book explains. Dirty towels left in the room. Tub looked like it hadn’t been rinsed out from the last person. For the amount of money I could have paid at a better hotel.
Stayed 1 night in Mar 2024
Response from Sue B on 19 Mar 2024
We are so sorry you only saw the pictures of our pool and missed the under renovation on the amenities page for the 3rd party you booked through. Our pool has been listed not available since august of 2023 for the timeline of our remodel. We look forward to it opening as well. We are sorry we missed the towel hanging behind the door, and are happy to know we had a housekeeper on duty to attend to your needs, our apologies. We hope you find your home away from home hotel in the future. Thank you for staying with us, and giving us a try. Safe Travels

8/10 Good

Rocky

Travelled with partner
Liked: Cleanliness, staff & service, amenities
nice location fair just outside GF easy to get to & lots of casinos by if you`re into that.
Stayed 4 nights in Mar 2024
Response from Sue B on 19 Mar 2024
Thank you for staying with us. Yes, Great Falls has more casinos per capita than Vegas! We are at the top of the City right across from the airport, so close, but not in the center of town. We are glad you had a good stay, Come again soon.Safe travels

10/10 Excellent

Pollyanna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice safe place! Close to the airport
Stayed 1 night in Mar 2024
Response from Sue B on 19 Mar 2024
Yes, we are in a good place, and have that wonderful Airport shuttle available anytime! Thank you for staying with us.Happy Spring

8/10 Good

Annalisa

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sue B on 19 Mar 2024
Thank you for staying with us.come again.

4/10 Poor

Joshua

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room was clean. Beds were uncomfortable. The noise from the surrounding area was loud.
Stayed 1 night in Mar 2024
Response from Sue B on 15 Mar 2024
Thank you for trying our hotel, sorry you found our beds uncomfortable. Safe travels .

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service
Property going through renovations
Stayed 1 night in Mar 2024
Response from Sue B on 12 Mar 2024
Yes we are! Our newly remodeled pool will be done around the first of April. Thank you for staying with us. We hope you will come back and stay with us again.

10/10 Excellent

Terry

Liked: Property conditions & facilities
Nice place although they didn’t have the pool area ready
Stayed 1 night in Mar 2024
Response from Sue B on 8 Mar 2024
Unfortunately no, our pool is going to be up around April 1st. Thank you for staying with us. We hope you will come back soon.Safe Travels

6/10 Okay

Christopher, South Jordan

Stayed 1 night in Mar 2024
Response from Sue B on 8 Mar 2024
Thank you for staying with us through our renovations. We hope you will come and stay with us again when our beautiful salt water pool is up Safe Travels

10/10 Excellent

Hollis

Stayed 1 night in Dec 2023
Response from Sue B on 8 Mar 2024
Thank you for staying, we appreciate your review as well.

10/10 Excellent

Thaddeus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is conveniently located near the interstate but is in a very quiet location. We've stated there before and staff is very friendly.
Stayed 1 night in Mar 2024
Response from Sue B on 8 Mar 2024
Thank you for staying with us. We are glad to hear you had a great stay.Safe Travels

10/10 Excellent

Gerda

Stayed 1 night in Feb 2024
Response from Sue B on 22 Mar 2024
Thank you for staying with us. We hope you will stay with us again in the future.Safe travels

10/10 Excellent

Bev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I phoned the property personally to change our booking and they were able to do so , understanding our situation regarding winter conditions! Our booking I tried to cancel for Feb 27th and was not able to do and Expedia could not get our money back however a personal call explaining the situation and she consented to not cancel but rebook next day! Very appreciate!
Stayed 1 night in Feb 2024
Response from Sue B on 8 Mar 2024
We are so happy to have been able to assist you directly. We do our best with assisting our guest as we can. Thank you for staying with us, we look forward to you coming to stay with us again.

8/10 Good

Gerhard

Liked: Cleanliness, staff & service
Check in was incredibly, friendly and informative.
Stayed 1 night in Feb 2024
Response from Sue B on 22 Feb 2024
Thank you for staying with us. Happy to hear you enjoyed your stay.Our associates appreciate great guests as well. Thank you for recognizing us!

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Safe, quiet area. Giant rooms, easy access from freeway.
Stayed 1 night in Feb 2024
Response from Sue B on 22 Feb 2024
Thank you for staying with us Bryan. Our rooms are some of the cleanest, and largest in town. We are happy we made you feel welcome and safe while staying with us.Please come again soon

8/10 Good

Doug

Stayed 1 night in Feb 2024
Response from Sue B on 22 Mar 2024
Thank you for choosing to stay at the Crystalinns Hotel & Suites in Great Falls. We are happy to see you had a good visit.Safe travels

6/10 Okay

Carris

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It was ok. Clean and beds were kind of uncomfortable. Could definitely use a refresh. Front staff was excellent and very friendly and helpful. Breakfast selections were very limited in quantity and selection.
Stayed 1 night in Dec 2023
Response from Sue B on 20 Feb 2024
Thank you for staying with us at Christmas. We are happy to hear you found us clean and our associates friendly. Happy New Year

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The shuttle arrived in less than 5 minutes! Rooms were clean and updated. A great variety of healthy food for breakfast as well. This is my new place to stay when in Great Falls!
Stayed 1 night in Feb 2024
Response from Sue B on 20 Feb 2024
We are happy to hear you enjoyed your stay. We do have the best shuttle in town, it runs to the airport and truck stops as needed and on demand. Thank you for staying with us and your wonderful review. We appreciate great guests as well.Safe Travels

10/10 Excellent

Janet

Business traveller
Breakfast was not appetizing this morning but the assortment is great.
Stayed 1 night in Feb 2024
Response from Sue B on 15 Feb 2024
Bummer, sorry you didn't enjoy the breakfast yourself, but recognize the many choices available. Thank you for staying with us, we hope your trip goes well.Safe Travels in this horrible weather

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff (Sue) was very helpful and kind. Nice place !
Stayed 1 night in Feb 2024
Response from Sue B on 15 Feb 2024
It was a pleasure to have the 3 of you stay with us. We appreciate great guests and kindness goes a long way.We look forward to seeing you again in the future.Thank you

6/10 Okay

Sam

Stayed 2 nights in Feb 2024
Response from Sue B on 22 Mar 2024
Thank you for staying with us. We hope you will try us again once our pool room is finished with the remodel.Safe Travels

10/10 Excellent

Charles

Liked: Cleanliness
Nice
Stayed 1 night in Feb 2024
Response from Sue B on 12 Feb 2024
Thank you for staying with us. Glad you had a great experience with us.Safe Travels

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet hotel. Very spacious room. Friendly staff. I would stay here again.
Stayed 1 night in Feb 2024
Response from Sue B on 12 Feb 2024
Our associates try very hard to make your stay enjoyable. We are glad to hear you had a great stay. Thank youCome again soon

6/10 Okay

Ilse

Travelled with partner
Liked: Cleanliness, staff & service
It would have wowed me if the tub wasn’t plugged and the bed wasn’t warped. It could have been so much better. It was not worth the $200 Canadian.
Stayed 1 night in Feb 2024
Response from Sue B on 6 Feb 2024
Thanks for staying with us.Safe travels

10/10 Excellent

Thaddeus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice quiet stay. Staff was great.
Stayed 1 night in Jan 2024
Response from Sue B on 30 Jan 2024
Thank you for staying and your kind words. We hope you will come back after March and try out our newly remodeled pool area. It's going to be beautiful.Safe Travels

10/10 Excellent

SHARON

Liked: Cleanliness, property conditions & facilities
Wonderful employees Rachel and Tracy were great! Promt airport shuttle highly recommend this hitel
Stayed 1 night in Jan 2024
Response from Sue B on 29 Jan 2024
Thank you for staying and for taking the time to give us a great review. Our employees like to be recognized for their great service.Safe travels, enjoy the beautiful weather

8/10 Good

Adele Marie

Liked: Staff & service, amenities, property conditions & facilities
Everything was really good, but breakfast was not top notch. The donut I tried to eat was moldy due to water dripping into the cabinet.
Stayed 1 night in Jan 2024
Response from Sue B on 29 Jan 2024
My apologies for the donut, food rotation is very important, I will remind the crew. They are bought local and individually wrapped. I hope you found the rest of your breakfast good.Safe travels

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Sue B on 23 Jan 2024
We thank you for choosing to stay with us. We are happy to hear you had a great stay.Safe Travels

10/10 Excellent

Michelle

Stayed 1 night in Jan 2024
Response from Sue B on 12 Feb 2024
We are happy to hear you were happy.Thank you for staying with usSafe Travels

6/10 Okay

lori, Whitefish

Liked: Staff & service, amenities
Made a quick overnight trip/drive to Great Falls to purchase a snow blower. Staff was very friendly. The bathroom layout was a little strange.
Stayed 1 night in Jan 2024
Response from Sue B on 22 Jan 2024
Thank you for staying, either you love the sink being outside the actual bathroom or dislike it. Many guests prefer being able to continue to get ready and brush teeth while the other is in the actual restroom area. Safe travels this winter. Come back and visit us again when our pool and hot tub are done being remodeled.

10/10 Excellent

Jayson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely hotel! Each staff member we have come across has been so nice and always sure to let us know they’re there to help! Breakfast was great, and although there was a full house, the staff worked hard to keep it stocked and were constantly checking. Hot and cold options available and 2 waffle makers. Room is large and clean - we had stayed at a different hotel earlier, but will make this our go-to hotel for Great Falls from now on.
Stayed 1 night in Jan 2024
Response from Sue B on 18 Jan 2024
Thank you so much for your kind words, we appreciate great guests as well. This winter has been challenging with our pool remodel. We do not like disappointing guest, so we try extra hard to make sure everything else in the hotel is great. Thank you for choosing us, we are so happy to be your home away from home when in Great Falls.Safe Travels

10/10 Excellent

Iona

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy to get in/out of, from the highway. piles of parking. Denny's across the parking lot. Good wifi. I booked this, not realizing its right beside a truck stop. My Husband is a long haul truck driver & knew exactly where this was, when I showed him the picture. He was all, lets wait and see how loud the trucks are. We had a ground level room facing said truck parking & didn't hear a single thing! Sassy Wife for the win!! Definitely would stay here again!
Stayed 1 night in Dec 2023
Response from Sue B on 18 Jan 2024
woo who, we appreciate our commercial drivers very much. We are happy to hear you found the hotel clean, quiet and to your liking. Thank you for staying, we hope to see you again soon.Safe travels Sassy,

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here before; its convenient to the airport and near where are friends live. The staff is friendly and welcoming. quiet, clean
Stayed 3 nights in Jan 2024
Response from Sue B on 17 Jan 2024
We are happy to hear you have found your home away from home. Thank you for choosing to stay with us when in town.Safe Travels, we hope to see you again soon.

10/10 Excellent

Lori

Stayed 1 night in Jan 2024
Response from Sue B on 15 Jan 2024
We are happy to hear you enjoyed your stay. Safe travels, and keep warm. Come see us again when our pool is open.

8/10 Good

Christopher, South Jordan

Stayed 1 night in Jan 2024
Response from Sue B on 15 Jan 2024
Thank you for choosing to stay with us. We hope your travels in this weather are uneventful. come again

8/10 Good

LeAnn

Travelled with family
Liked: Cleanliness, staff & service
I was disappointed that the pool wasn't open. It was a bed before my early morning flight but nothing extra
Stayed 1 night in Jan 2024
Response from Sue B on 15 Jan 2024
Thank you for staying with us. Yes, we are disappointed the pool remodel is taking much longer than was told as well. It will be beautiful when completed. We hope you will stay with us in the future. We are also glad your room was clean, and comfortable.safe travels

8/10 Good

Wesley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sue B on 10 Jan 2024
Thank you for staying with us. We appreciate great guests as well.Happy Travels

8/10 Good

Jolene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sue B on 3 Jan 2024
Thank you for staying with us, happy new year and safe travels.

10/10 Excellent

Myrna

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sue B on 1 Jan 2024
Happy Holidays, Thank you for staying with us.Safe Travels

6/10 Okay

Marita

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sue B on 29 Dec 2023
Thank you for staying with us on the Eve of Christmas. We hope you enjoyed our special breakfast in the morning. We appreciate great guests as well.Happy New Year

10/10 Excellent

Kerrie, Medicine Hat

Stayed 1 night in Dec 2023
Response from Sue B on 26 Dec 2023
Thank you for staying with us again Ms. Kerrie. We are happy you choose us when coming to Great Falls.Happy New Year

8/10 Good

Shane

Stayed 1 night in Dec 2023
Response from Sue B on 29 Dec 2023
Hope your holiday travel was merry and happy.Thank you for staying

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sue B on 29 Dec 2023
Happy Holidays, Thank you for choosing to stay with us.Come again soon.

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff. Clean comfortable rooms.
Stayed 1 night in Dec 2023
Response from Sue B on 29 Dec 2023
Thank you for choosing to stay with us. We appreciate your kind words.Please come and visit us again after our pool is reopened.Safe Travels