Lake

Reviews of Maloja Palace

3.5 out of 5
Maloja Palace
Strada Cantonale 424, Maloja, Bregaglia, GR

Reviews

7.8

Good

Rating 10 - Excellent. 45 out of 133 reviews" "
Rating 8 - Good. 46 out of 133 reviews" "
Rating 6 - Okay. 29 out of 133 reviews" "
Rating 4 - Poor. 7 out of 133 reviews" "
Rating 2 - Terrible. 6 out of 133 reviews" "

8.8/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Angie

Travelled with partner
Stayed 1 night in Jan 2024

6/10 Okay

Aleksander, Picton

Travelled with family
Disliked: Staff & service, amenities
Did not feel any Swiss Hospitality
Stayed 1 night in Sep 2023

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great great place . Absolutely loved staying here. Came for an investors summit. And loved the place . Perfectly positioned if you want to get away. Deep in the ‘no body goes there zone ‘ of maloja . Near enough to St Moritz to matter . Highly recommend
Stayed 5 nights in Feb 2023

10/10 Excellent

Melina, Stamford

Stayed 1 night in Jan 2023

8/10 Good

Idan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and equipped rooms. Easy parking. Pleasant staff. Good value to the money.
Stayed 2 nights in Sep 2022
Response from Frank Amin Karama on 3 Oct 2022
Many thanks for your very kind reviewBest

4/10 Poor

Reto

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2021

10/10 Excellent

Katia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel but SPA closed
A bit unpersonal but clean and perfect for XC skiing. Unfortunately the SPA was closed. This was a decision criteria for the hotel and hence I'm disappointed.
Stayed 3 nights in Mar 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel but SPA closed
A bit unpersonal but clean and perfect for XC skiing. Unfortunately the SPA was closed. This was a decision criteria for the hotel and hence I'm disappointed.
Stayed 3 nights in Mar 2021

8/10 Good

Abel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness
The owners will need to decide what they want this hotel to be. The partial renovation of this former truly grand hotel does not restore its former greatness at all and feels uninspired. The current green scheme, all the way to the vegetarian restaurant does not really fit the surroundings and seems half hearted. On the positive side: the rooms are spacious, great scenery all around and good restaurants can be found in the area too.
Stayed 1 night in Jul 2020

8/10 Good

Nikolaos

Liked: Cleanliness, property conditions & facilities, room comfort
Great Hotel however abandoned
Beautiful hotel however quite abandoned. No possibility for a drink. No bar available
Stayed 2 nights in Dec 2018

6/10 Okay

Rocío, Zürich

Liked: Room comfort
Disliked: Property conditions & facilities
hotel local direct to a Great Cross Sking Trail
This is a historical hotel near St. Moritz located in a very quiet and peacefull area. The Double delux is comfortable and have a good size for a short stay. The restaurant is big but simple, we only had breakfast, but ist nothing special to recommend. The Wellness room is very small and not comfortable at all, we visit it only the first evening and decided better to go to ovaverva in St. Moritz instead. We stay 4 Nights and there is an offer in Engadin called hotelskipass where this hotel is in the list but they didn‘t make valid the offer as we have booked via ebookers. I found this not correct as the condición is to be more than one night in one of the Hotels listed not depending how much you pay. Nevertheless we enjoy our stay
Stayed 4 nights in Feb 2018

10/10 Excellent

Mike, Nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Nice decoration, clean tidy, modern with superb staff
Stayed 1 night in Jun 2017

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a great location!
The rooms were very nicely decorated and the staff was extremely friendly. Breakfast was also a treat!

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Hotel Misrepresentation
The picture in their advert is of the Maloja Palace. But that's not where you end up being accommodated. In photo 1 is a photo of the Maloja Palace. It compares to their photographic shot in their Expedia Ad. (which shows a winter scene). Photo 2 is where they put you. It is appropriately call 'The Annex (Club House)'. It is a disgraceful misrepresentation. They say the building is an 'annex' to the main building. We maintain a client from overseas has no way of knowing they will NOT be placed in the Maloja Palace. The key card they give you is 'Maloja Palace'. Their account they give you is labelled 'Maloja Palace' but you are NOT in the main building they advertise. Further their information in the Expedia Confirmation says "The front desk is open daily from 7.30AM - 9.30PM" That is not true. We arrived for 4.00pm and no-one was there. A woman came from the other building eventually to let us in. Our TV was not working, but there was no-one on duty all afternoon and up to 9.00pm as promised to take any complaints or concerns. Then they had the hide to charge CH20 per person for a buffet breakfast with a extremely limited range of food. In all a disgraceful misrepresentation and one we feel Expedia should look into. We were told in the actual Maloja Palace (where we went initially to book in) that the whole summer is always taken up by an exclusive booking. A very disappointing experience.
What you paid for
What you got

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Throughly recommended
The guy on reception could not have been more helpful and when I pointed out there was no coffee in the room he gave me his own personal jar. lots of room with large lounge/ dinner and separate bedroom. No food nearby though so you will have to drive to find something. The lodge is sign posted and completely separate so don't go in the main hotel which is rented out in summer.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with a very friendly and helpful staff.

6/10 Okay

Pete, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic but clean.
We found that the hotel was not very child friendly. The staff were very nice, at least the younger ones, but the dinner menu was set and our 8 year old didn't like what was on offer. Thus we constantly had to go elsewhere for dinner. Also there were no childrens activities and you need a car to get around.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Deserted but nice snow filled area
If you are looking for a snow filled area during Spring, then this is the place. However very deserted area which is far from the main town of St Moritz. A bus from the train station to hotel costs 11 francs per person and takes 1/2 hour.

2/10 Terrible

Roland

Disliked: Staff & service, property conditions & facilities, room comfort
Bad experience this is a shame for a swiss hotel
Dinner not good like in a cantine and very costly (CHF 50.- per person) Bad service on reception. Could not book a ski lesson at the hotel. had to go out and look for my own,even if it was posted as a benefit at the hotel. Breakfast was horrible old and no coffe available cost CHF 25.- each (to heigh cost for a slice of ham and old chewing paste of eggs)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an amazing place
This place is absolutely exquisite, set in the Swiss alps and pure luxury. Huge beautiful and lots of interesting history. Great place if you get a room.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful Surprise!
The Maloja Palace was a wonderful surprise. Our room was a suite which included a refrigerator, hot plate, kettle, sink and dishware. We also had a table and chairs, two couches and a nice TV with English, Spanish, Italian and German programs. The bedroom was comfortable although the mattresses are quite firm and we always bring our own pillows. The bathroom was very small, but lovely. The shower was hot and the tub was relaxing after a day of skiing. A hair dryer was provided along with hand soap, a vanity kit and a shower cap. The common areas of the hotel are charming, comfortable and intriguing. There are blown up posters and photos of the building's history all around which makes for a fun stroll through the corridors. Our one disappointment is the lack of information that the hotel staff could give us on basic things like riding the bus. We asked how much a bus ticket cost per person to ride into Sankt Moritz, and we were told "I think about 11 Swiss Francs". The ride is maybe 15 minutes, so this seemed too much. We drove everywhere since we could not get good information about bus lines and prices. They also were very little help when we asked about winter hiking and parking in the area. Our advice? Stay at the hotel, but do your research before coming to the area. The TI office wasn't much better. It seems the people in the tourism business of this area know little about being a tourist. :) We did not eat breakfast at the hotel because of the cost, but we ate in our room and prepared sandwiches from fresh bread and groceries for our lunches in order to save money in this expensive area. There was a small gym in the basement with a treadmill, some free weights, etc. We did not use the sauna b/c of the cost and our other interests.

10/10 Excellent

Dmitri, Russia, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomended
the old hotel after full reconstruction of exterior and all guest rooms. It have nice atmosfere and it own spirit of history. Silence, clear.

8/10 Good

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Maximo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Amin on 17 Feb 2024
Many Tks for your kind reviewHopefully we can welcome you again in our Hotel

8/10 Good

Corina

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
El hotel está precioso. Es un edificio viejo pero bonito. Quizás le hace falta un poco de mantenimiento sin embargo, es muy acogedor. Son departamentos, puedes cocinar, tiene todo para hacerlo. El servicio al cliente es pésimo. Super mal encaradas las señoras de recepción, nos hicieron mala cara, preguntábamos algo y súper groseras. El buffet sale en 24 francos y la verdad no vale la pena.
Stayed 1 night in Jan 2024

10/10 Excellent

Lara, Rohrbach

Stayed 4 nights in Jan 2024

10/10 Excellent

Werner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wir bekamen ein sehr originell renoviertes Zimmer.
Stayed 1 night in Oct 2023

6/10 Okay

Hrvoje

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Chuenjit

Stayed 1 night in Oct 2023

8/10 Good

Philipp

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Marion

Travelled with family
Liked: Cleanliness, staff & service
Schönes Hotel
Stayed 1 night in Sep 2023

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

4/10 Poor

Henry

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Einzigartig fanden wir die Lage des Hotels und die erhaltene historische Substanz. In keiner Weise zufrieden waren wir mit dem Zimmer, das uns zugeteilt wurde, weil es im 1. Stock an einer befahrenen Strasse und nach Norden, also im Schatten lag. Die Ausstattung des Zimmers mit billigem Mobiliar, es gab als Ablage nur primitive Regale, war völlig unter dem Niveau, das wir zum gezahlten Preis erwartet hätten. Von unseren Erfahrungen her würden wir das Hotel niemand weiterempfehlen. Sehr enttäuschen!
Stayed 3 nights in Mar 2023

2/10 Terrible

Celine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
L’hôtel est très vieux et aucun entretien n’est effectué. Les chambre sont très mal agencée. La salle de bain date des années 50. Nous somme arrivé dans une chambre à 450.00 la nuit et pour ce prix nous avons eu des dizaines de mouche mortes dans la chambre et la salle de bain. Le petit déjeuner est ridicule. Et en plus le peu de chose que j’ai demandé au personnel de réception m’a donné l’impression de les embêter plus que tout. Oubliez le sourire. Bref séjour hyperactif désagréable et en plus très très cher pour dormir dans un lit Ikea
Stayed 2 nights in Feb 2023
Response from Amin on 27 Feb 2023
Dear Celine, we are very sorry that you did not feel well during your stay but the statements you point our are incorrect .Of course our bathroom are NOT out of the fiftees , in those days were only shared bathrooms. All privat bathrooms are new from last refurbishment. We do not have beds from Ikea, probably you mix up other reviews. The receptionist has investigated immediatly with the housekeeping concerning your issue of flies.High pricing is a result of the season, you came on a sold out weekend in february to St Moritz. This is bý definition not low cost. I wish you a better experience in your next vacationBest

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Eine von drei Receptionpersonal war nicht freundlich. Ich erwarte vor allem Nettigkeit im Hotel, die normalerweise sehr hohe Niveau in der Schweiz hat. Schade. Sonst war alles schön, viel Platz, Palast Atmosphäre, ruhige Lage:))
Stayed 3 nights in Feb 2023

10/10 Excellent

Beda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolle Lage, direkt an der Langlaufloipe, wir hatten ein Zimmer im mittleren Trakt mit Sicht auf den See, welches für uns als Familie sehr grosszügig war, geschätzt haben wir auch die vorhandene Kochnische. Sehr feines Essen im neu gestalteten und geführten Restaurant im Seitentrakt. Das Personal haben wir als durchgehend sehr freundlich und hilfsbereit empfunden.
Stayed 3 nights in Feb 2023

6/10 Okay

Sergio

Travelled with family
Liked: Amenities
Disliked: Staff & service
Hotelausstattung, Parkmöglichkeiten und ruhiges Ambiente waren sehr gut. Dame an der Reception (kleine italienische Dame mit Brille) war unfreundlich, sehr unpersönlich und fordernd. Fühlten uns nicht willkommen!

8/10 Good

Markus

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Dario

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
können wir empfehlen. braucht etwas Renovierung aber das Positive überwiegt bei Weitem
Stayed 2 nights in Jan 2022

6/10 Okay

Michal

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2022

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Veldig harde senger
Hundevennlig, så våknet opp hver morgen av hunder som bjeffer. Veldig lytt! Harde senger. Må betale ekstra for ekstra håndkleder og badekåper til spa. En hyggelig mann i resepsjonen, damen var veldig sur!
Stayed 3 nights in Dec 2021

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Hotel mit langweiliger vegetarischer Küche
Schön restauriertes altes Hotel an wunderschöner Lage. Das Personal ist sehr freundlich und herzlich. Viele von ihnen sind wohl keine Profis, was sie durch ihre Freundlichkeit aber wieder wett machen. Das Hotel schreibt an allen Ecken und Ende wie wichtig das Nachhaltigkeit ist. Die Speisen beim Frühstück und Abendessen sind wahrscheinlich auch deshalb ausschliesslich vegetarisch. Das ist natürlich ok, seltsam ist aber, dass das Angebot dann relativ langweilig ist. Vegetarisch wird hier wohl mit „Fleisch weglassen“ gleichgesetzt. Alles in allem aber wirklich schönes Hotel mit tollem Personal an schöner Lage. Wir werden bestimmt wieder kommen.
Stayed 2 nights in Dec 2021

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mega schönes altes Hotel mit charme
Der ganze Aufenthalt war super
Stayed 1 night in Sep 2021
Response from Amin on 26 Sep 2021
Lieber Gast, mit allerbestem Dank für die freundliche Rezension

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes, renoviertes Zimmer. Schöne Aussicht.
Stayed 1 night in Sep 2021
Response from Amin on 26 Sep 2021
Mit allerbestem Dank für die Rezensione

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Aus diesem baulichen Juwel liesse sich mehr machen. Auf jeden Fall ist mehr Service vonnöten: Reception ist nicht dauerhaft besetzt, ausserhalb der Zeiten gibt es keinerlei Information oder kleine Bewirtung, kein Getränkeautomat, von einer Bar ganz zu schweigen. Wellnessbereich war geschlossen. Zimmer aber OK.
Stayed 1 night in Aug 2021
Response from Amin on 1 Sep 2021
Lieber Gast, leider weiss ich nicht , wann Sie bei uns übernachtet haben, jedoch Bar und Restaurant sind vom 25/06 bis 06/09 regelmässig geöffnet (Montag Ruhetag) Der Wellnesbereich ist bereits ab dem 01/06 täglich für unsere Gäste verfügbar. Der Empfang ist in der Sommersaison von 07:30 bis 21:00 Uhr geöffnet, Freitag und Samstag bis um 22:00. Mit lieben Grüssen Amin Karama Direktor

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buona esperienza
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Grosses Hotel in Maloja
Grosses Hotel in Maloja mit relativ anonymem Service. Einige Bereiche des Hotels sind schon etwas in die Jahre gekommen, andere sind renoviert. Das Hotel ist ein guter Ausgangspunkt für Wanderungen. Parkplätze direkt vor dem Haus sind inklusive.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021